Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Resort, but beach was disappointing.

Posted Jun 11, 2014
Pros: Cleanliness and comfort.
Cons: The Resort should include wifi. Also the staff is not very hospitable. It's a beautiful huge resort with below average customer service.
Ocean Breeze was under renovation so they upgraded us to The Mayan Palace. The MP is a larger resort on the property. The Upgraded room was immaculate. The only issue was that it did not include wifi. I specifically booked a hotel room that included wifi as I needed to do a little work. The upgraded room did not include wifi and the hotel refused to waive the fee. I'd of rather had the room I booked with wifi, as I did not need the upgraded room...the most important thing to me was the included wifi. The hotel manager informed me that the original room I had booked did not include wifi either. However, the expedia website stated free in-room wifi in 3 different places with the description of the hotel and room I was booking. So who is wrong???
5 out of 5
Recommended
for Couples
by Kp from Idaho

Posted Apr 17, 2014 on Hotels.com
Loved everything about this hotel. Front desk was very helpful and awesome. The employees at the restaurant were fantastic and very personable. Food was great also. Stay there for a couple extra days after staying at the bliss for a week. We were able to access the Mayan pools and beach area while staying at the ocean breeze. Staying there was a nice ending to wonderful vacation.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Maggivet from UK

Very helpful staff.

Posted Mar 17, 2014 on Hotels.com
Stayed 1night prior to main holiday. Too far from beach for long holiday but there are shuttles to beach and neighbouring hotels. Shuttle from airport to hotel very good.
1 out of 5
Recommended
by A verified traveler

too big

Posted Feb 19, 2014 on Hotels.com
The hotel failed to pick us up from airport We arrived late Hotel is actually three resorts and must be shuttled to facilities
4 out of 5
Recommended
for Everyone
by Elena from Italy

Nice hotel in the jungle linked to a great resort

Posted Feb 7, 2014
Pros: As we said the friendly an quiet atmosphere and it's location among the jungle with birds singings and many local fauna to observe.
Cons: The rooms are very clean but sometimes humid due to the location, may be they could change the pillows more often
Location: The beach in front is not so good for swimming due to coral rocks formation but there are beautiful swimming beaches nearby ( 10 -15 minutes walk)
We came back for the third year in this pleasent hotel nestled among the Yucatan jungle, linked to a great resort The Mayan Palace (which is a time sharing complex on the beautiful Riviera Maya). We like this place very much for it's friendly and quiet atmosphere. Then if you like you may join the facilities of the great resort on the sea of the Mayan Palace with its huge swimming pool, restaurants, activities, beautiful well kept gardens, flamingo and crocodiles enclosures.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice last night. Clean easy, good rate.

Posted Feb 3, 2014
Pros: Easy last night before heading to the airport the next morning.
Location: Isolated units adjacent to Mayan Palace so you can access their facilities easily but a long way from the beach if you are walking.
Short stay. Didn't really have time to experience much. Not much right there.
1 out of 5
Recommended
by Roger from Garden Grove

I am not going back

Posted Jan 10, 2014 on Hotels.com
Terrible, I will not going back
4 out of 5
Recommended
for Everyone
by A verified traveler

Octavio is awesome.

Posted Jan 9, 2014
Pros: Staff was very friendly and accommodating.
Location: Frankly, the location will keep me from staying here again. If you want to stay in a resort hotel, this is a good one. But it's too far from town.
So there was a mixup with my reservation when I arrived--somehow it hadn't gotten from Expedia to the Ocean Breeze, and none of the documentation I had from Expedia had the right reservation number that the staff needed to book me in. Octavio was working the front desk and was pretty great about it--very polite, called about five different people trying to sort it out, and eventually just gave me a room and said they'd sort it out the next day. Next time I came down he'd finally gotten ahold of the right people at Expedia and found my reservation. I had a couple of other interactions with the staff, got some great advice from them on getting around, and generally was really pleased with the effort they made to ensure I had a great stay.
3 out of 5
by DSS from Chicago

Need to take a train to pool

Posted Jan 6, 2014
Pros: The Terraza restaurant and the free wi-fi in the lobby. Otherwise, overpriced for the location.
Cons: More accurate description of not being on the beach and having extremely limited resources.
Location: Isolated and expensive to go any place. NEED A CAR!
This hotel is part of the Mayan Palace Hotel and you are, definitely considered the poor relation. At least, we were allowed to use the Mayan Palace pool. This resort has the worse beach ever. Extremely rocky and unusable. The place is overpriced. The service in the food area are great except at their Deli/coffee shop, where the service is deplorable. Bring a book and wait to get your Latte. Waited over 20 mins for a bagel and cream cheese, and 2 coffees. At least, our orders weren't lost like some of the other guests waiting. The restaurant at the Ocean breeze hotel was fantastic, and wi-fi in the lobby was free. Otherwise, an OK place
4 out of 5
Recommended
for Couples
by A verified traveler

Great staff, food, and music.

Posted Dec 30, 2013
Pros: Nice staff, good food, great music, nice beach area.
Cons: Add more sand to the beach area and improve consistency of shuttles.
The staff were terrific, but communication due to language differences was an occasional problem. The food was very good. We did not have the all-inclusive plan, but the food and drinks were reasonably priced. The music at the Wine Bar was excellent, as was the music at the Havana Moon. The beach area was nice except it was rocky and difficult to enter the water. The golf cart shuttles were somewhat inconsistent, but generally took you from place top place within reasonable expectations.