Ratings based on 247 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Beautiful hotel

Posted Oct 14, 2014
This hotel and the staff were excellent. The food was fabulous and the beach was right there. Entertainment was also great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom albuquerque

Great kids pool

Posted Oct 13, 2014
Overall stay ok. My 4 yr old loved the pirate pool so it all made it worth it. I've always stayed at riu but this hotel was fancier though during the day lots of maintains nice and construction. Food selection not as extensive but better premium alcohol. There were trade offs overall for my kid to be happy. She loved the Michael Jackson show.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bardstown, ky

Very nice resort, great attention to detail a

Posted Oct 9, 2014
Excellent, friendly staff Food was above average for all inclusive Lots of seaweed on the beach but staff worked daily to remove
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely amazing everyone is super friendly

Posted Oct 8, 2014
Amazing all around everyone is at your beck and call and very very kids friendly
5 out of 5
Recommended
for Families
by A verified travelerfrom Brooklyn, NY

This was our second visit here!

Posted Oct 8, 2014
Pros: Family concierge, swim up room and kids club
Cons: The food at sunset grill was not very good
Location: The hotel is close to playa del carmen but there is so much to do that you won't want to leave.
This is a great resort to stay at with your family. The service here is great and I highly recommend the family concierge if you are traveling with kids. The butler that you are assigned truly makes your trip that much easier. The kids club is fantastic and they are pretty much open all day long. The food at the restaurants is good and the shows they put on at night time are very entertaining. If you are on the fence about coming here, just book it already and enjoy yourself.
5 out of 5
Recommended
for Families
by A verified traveler

Top of the line all inclusive resort

Posted Oct 7, 2014
Stayed in a family concierge swim up room, it was amazing. Can't wait to go back. The food was excellent, I loved the Market rodizio and Mole mexican the best. Beach was a little rocky, but the pools made up for it. Didn't venture too far from the resort, just a quick trip into town for some souvenirs. The concierge really made it special for my daughter. He brought a Wii to our room, brought her a special snack every night, made a special bubble bath one evening also. Can't wait to go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel with excellent food

Posted Sep 29, 2014
Pros: Food, Service
Location: excellent location
Excellent stay with pretty good food, excellent service everywhere.
5 out of 5
Recommended
for Everyone
by A verified traveler

Phenomenal resort and staff!

Posted Sep 11, 2014
Pros: Staff and atmosphere.
Cons: Had to wait for our room. (only 30 minutes)
Location: Xplor 5th avenue (shops and restaurants)
Hotel staff are very helpful and willing to go out of their way to get you what you want. Food is great. Room is always well-kept. We would definitely come back to this resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Beautiful resort with great food and service!

Posted Sep 2, 2014
Pros: Great service and super clean!
We went for my brothers wedding, and it was all so beautiful!! The resort was so crowded they upgraded our room and it was beautiful! The jacuzzi was a plus!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 2, 2014
The hotel was clean and staff was very friendly. Food was amazing! But the hotel was not beachfront, and the air conditioning was not cooling well in the rooms.