Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Brilliant hotel

Posted Oct 21, 2014
We were a groups of 18 people who met to celebrate a birthday party. This turned out to be an excellent hotel choice. The staff were all very friendly and tried to accommodate our every need. The food was amazing. Lots of variety and choice. There are also many restaurants to chose from. They also have a "kids zone" area where parents can leave their kids for some much earned rest! Which we took advantage off several times during the week. I would not hesitate to return here in the future should the opportunity arise.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
Great place to stay with kids! Daycare and many activities. Family concierge is a must with little ones.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Great family resort

Posted Oct 16, 2014
Very nice resort, with extremely hospitable staff. Kids loved the different pools. The swim up rooms were a cool feature. Enjoyed our stay:)
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

One of the Best Hotel in Mexico

Posted Oct 14, 2014
Pros: Staffs and Services...Excellent Customer Service with smiles at all time
Cons: Access to the beach
Location: 10 minutes from down town Playa del Carmen. $1 USD Taxi ride to Walmart
I wish they had better access to the beach. Only one way to the beach and quiet a walk from the actual Hotel area. Can not see the beach from the pool area or any ground levels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Beautiful hotel

Posted Oct 14, 2014
This hotel and the staff were excellent. The food was fabulous and the beach was right there. Entertainment was also great.
4 out of 5
Recommended
for Everyone
by A verified traveler from albuquerque

Great kids pool

Posted Oct 13, 2014
Overall stay ok. My 4 yr old loved the pirate pool so it all made it worth it. I've always stayed at riu but this hotel was fancier though during the day lots of maintains nice and construction. Food selection not as extensive but better premium alcohol. There were trade offs overall for my kid to be happy. She loved the Michael Jackson show.
5 out of 5
Recommended
for Everyone
by A verified traveler from bardstown, ky

Very nice resort, great attention to detail a

Posted Oct 9, 2014
Excellent, friendly staff Food was above average for all inclusive Lots of seaweed on the beach but staff worked daily to remove
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely amazing everyone is super friendly

Posted Oct 8, 2014
Amazing all around everyone is at your beck and call and very very kids friendly
5 out of 5
Recommended
for Families
by A verified traveler from Brooklyn, NY

This was our second visit here!

Posted Oct 8, 2014
Pros: Family concierge, swim up room and kids club
Cons: The food at sunset grill was not very good
Location: The hotel is close to playa del carmen but there is so much to do that you won't want to leave.
This is a great resort to stay at with your family. The service here is great and I highly recommend the family concierge if you are traveling with kids. The butler that you are assigned truly makes your trip that much easier. The kids club is fantastic and they are pretty much open all day long. The food at the restaurants is good and the shows they put on at night time are very entertaining. If you are on the fence about coming here, just book it already and enjoy yourself.
5 out of 5
Recommended
for Families
by A verified traveler

Top of the line all inclusive resort

Posted Oct 7, 2014
Stayed in a family concierge swim up room, it was amazing. Can't wait to go back. The food was excellent, I loved the Market rodizio and Mole mexican the best. Beach was a little rocky, but the pools made up for it. Didn't venture too far from the resort, just a quick trip into town for some souvenirs. The concierge really made it special for my daughter. He brought a Wii to our room, brought her a special snack every night, made a special bubble bath one evening also. Can't wait to go back.