Ratings based on 245 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice roomsPosted Nov 7, 2014
Nice overall trip. Would come back next time. Staff members were really kind & helpful. Food & drinks was really good
by A verified travelerfrom Missouri
Excellent ServicePosted Nov 4, 2014
The staff went above and beyond to make sure we were satisfied at all times. The only issue I have is the daily request to hear the presentation about the vacation plan. Everything was great except this and will probably cause us not to stay at this property again. We take one vacation a year and have no desire to spend any portion of the time away on listening to a presentation.
for Everyoneby A verified travelerfrom New York
Posted Nov 3, 2014
Absolutely great place to stay at with your family, especially if you have little ones. All the employees were friendly and helpful, made sure that you had everything you needed and were comfortable. My 2 year old twins loved the pool and going down the slides and they loved the beach as well. Defiantly recommend this hotel.
for Familiesby A verified travelerfrom Pennsylvania
Nice, modern, well appointed resortPosted Oct 28, 2014
Pros: The rooms were well appointed, with nice bedding and luxurious fixtures. The restaurants all provided good food and attentive service.
Cons: The beach was too narrow and the water uninviting. Other RM resorts had larger beaches, clearer water and more water sports
Location: The resort is located very near to Playa del Carmen. This created a nice location off the resort for shopping, restaurants and clubs.
Our family, a group of 8 adults and a child stayed at the resort for 5 nights. The facility is new and is very luxuriously appointed. Our meals were all excellent. The pool area was perfect for our four year old Grandson. The beach was the biggest disappointment. It was well attended but narrow. The water was not especially appealing with many hard to see rocks and cloudy visibility (perhaps partially due to a recent storm). Seaweed was continuously washing up to the sand causing an unpleasant ordor. Free water sports were limited to a small number of kayaks. No sail boats or paddleboards.
for Everyoneby A verified travelerfrom UK
Brilliant hotelPosted Oct 21, 2014
We were a groups of 18 people who met to celebrate a birthday party. This turned out to be an excellent hotel choice. The staff were all very friendly and tried to accommodate our every need. The food was amazing. Lots of variety and choice. There are also many restaurants to chose from. They also have a "kids zone" area where parents can leave their kids for some much earned rest! Which we took advantage off several times during the week. I would not hesitate to return here in the future should the opportunity arise.
for Everyoneby A verified traveler
Posted Oct 19, 2014
Great place to stay with kids! Daycare and many activities. Family concierge is a must with little ones.
for Everyoneby A verified travelerfrom G
Great family resortPosted Oct 16, 2014
Very nice resort, with extremely hospitable staff. Kids loved the different pools. The swim up rooms were a cool feature. Enjoyed our stay:)
for Everyoneby A verified travelerfrom Chicago
One of the Best Hotel in MexicoPosted Oct 14, 2014
Pros: Staffs and Services...Excellent Customer Service with smiles at all time
Cons: Access to the beach
Location: 10 minutes from down town Playa del Carmen. $1 USD Taxi ride to Walmart
I wish they had better access to the beach. Only one way to the beach and quiet a walk from the actual Hotel area. Can not see the beach from the pool area or any ground levels.
for Everyoneby A verified travelerfrom Philadelphia
Beautiful hotelPosted Oct 14, 2014
This hotel and the staff were excellent. The food was fabulous and the beach was right there. Entertainment was also great.
for Everyoneby A verified travelerfrom albuquerque
Great kids poolPosted Oct 13, 2014
Overall stay ok. My 4 yr old loved the pirate pool so it all made it worth it. I've always stayed at riu but this hotel was fancier though during the day lots of maintains nice and construction. Food selection not as extensive but better premium alcohol. There were trade offs overall for my kid to be happy. She loved the Michael Jackson show.