Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms

Posted Nov 7, 2014
Nice overall trip. Would come back next time. Staff members were really kind & helpful. Food & drinks was really good
4 out of 5
by A verified travelerfrom Missouri

Excellent Service

Posted Nov 4, 2014
The staff went above and beyond to make sure we were satisfied at all times. The only issue I have is the daily request to hear the presentation about the vacation plan. Everything was great except this and will probably cause us not to stay at this property again. We take one vacation a year and have no desire to spend any portion of the time away on listening to a presentation.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Posted Nov 3, 2014
Absolutely great place to stay at with your family, especially if you have little ones. All the employees were friendly and helpful, made sure that you had everything you needed and were comfortable. My 2 year old twins loved the pool and going down the slides and they loved the beach as well. Defiantly recommend this hotel.
4 out of 5
Recommended
for Families
by A verified travelerfrom Pennsylvania

Nice, modern, well appointed resort

Posted Oct 28, 2014
Pros: The rooms were well appointed, with nice bedding and luxurious fixtures. The restaurants all provided good food and attentive service.
Cons: The beach was too narrow and the water uninviting. Other RM resorts had larger beaches, clearer water and more water sports
Location: The resort is located very near to Playa del Carmen. This created a nice location off the resort for shopping, restaurants and clubs.
Our family, a group of 8 adults and a child stayed at the resort for 5 nights. The facility is new and is very luxuriously appointed. Our meals were all excellent. The pool area was perfect for our four year old Grandson. The beach was the biggest disappointment. It was well attended but narrow. The water was not especially appealing with many hard to see rocks and cloudy visibility (perhaps partially due to a recent storm). Seaweed was continuously washing up to the sand causing an unpleasant ordor. Free water sports were limited to a small number of kayaks. No sail boats or paddleboards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Brilliant hotel

Posted Oct 21, 2014
We were a groups of 18 people who met to celebrate a birthday party. This turned out to be an excellent hotel choice. The staff were all very friendly and tried to accommodate our every need. The food was amazing. Lots of variety and choice. There are also many restaurants to chose from. They also have a "kids zone" area where parents can leave their kids for some much earned rest! Which we took advantage off several times during the week. I would not hesitate to return here in the future should the opportunity arise.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
Great place to stay with kids! Daycare and many activities. Family concierge is a must with little ones.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Great family resort

Posted Oct 16, 2014
Very nice resort, with extremely hospitable staff. Kids loved the different pools. The swim up rooms were a cool feature. Enjoyed our stay:)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

One of the Best Hotel in Mexico

Posted Oct 14, 2014
Pros: Staffs and Services...Excellent Customer Service with smiles at all time
Cons: Access to the beach
Location: 10 minutes from down town Playa del Carmen. $1 USD Taxi ride to Walmart
I wish they had better access to the beach. Only one way to the beach and quiet a walk from the actual Hotel area. Can not see the beach from the pool area or any ground levels.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Beautiful hotel

Posted Oct 14, 2014
This hotel and the staff were excellent. The food was fabulous and the beach was right there. Entertainment was also great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom albuquerque

Great kids pool

Posted Oct 13, 2014
Overall stay ok. My 4 yr old loved the pirate pool so it all made it worth it. I've always stayed at riu but this hotel was fancier though during the day lots of maintains nice and construction. Food selection not as extensive but better premium alcohol. There were trade offs overall for my kid to be happy. She loved the Michael Jackson show.