Ratings based on 219 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by JanneyC from New Jersey

Relaxing mother/daughter vacation

Posted Apr 12, 2014
Pros: The beach, staff and food were all outstanding.
Cons: Care of guests poolside especially when other large groups arrive.
We arrived to beautiful sunny, warm weather in Playa del Carmen. Much needed after experiencing one of the coldest winters in the Northeast USA. Loved the Paradisus experience. Carlos, our beach waiter could not have been nicer or more attentive. He made our stay such a pleasure. We spent most of our time on the beach which was absolutely beautiful. We dined at most of the restaurants during our 4 night stay. The food was exquisite, especially loved Fuego. Service at all the restaurants was over the top. My only criticism was the one afternoon we were poolside and there was a group arriving for a welcome dinner. That afternoon it was as if the other guests were neglected in preparation for the business group dinner. No waitstaff came by in the few hours we sat near the pool. In fact a good portion of the pool area was closed off and there was a lot of noise and banging while setting up. Had we known we would have stayed on the beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from Conroe, Texas

Awesome Place

Posted Apr 11, 2014
We went with the Royal Service and it doesn't get any better than that. We were waited on with excellent service... On the beach, at the pool, restaurants. Etc. Everyone was nice. The hotel was nice and restaurants were convenient and the food was great! The sandy beach was close to our room and there were always plenty of beach beds and chairs. You have to do the Royal Service!!! I can't comment on the rest of the main hotel and the general pool. Didn't go to it but it looked nice as well. I am ready to go again!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Conroe, Texas

Awesome Place

Posted Apr 11, 2014
We went with the Royal Service and it doesn't get any better than that. We were waited on with excellent service... On the beach, at the pool, restaurants. Etc. Everyone was nice. The hotel was nice and restaurants were convenient and the food was great! The sandy beach was close to our room and there were always plenty of beach beds and chairs. You have to do the Royal Service!!! I can't comment on the rest of the main hotel and the general pool. Didn't go to it but it looked nice as well. I am ready to go again!!!
5 out of 5
Recommended
for Everyone
by Larry from MN

Great!!!

Posted Apr 9, 2014
Pros: Hotel staff was great!!
Cons: Reservations for dinner system
Location: 5th Ave
Great place to stay. Staff was great. Only issue was trying to get reservations for dinners. Sometimes they would never put you down. Would request 6:00 and they said they could get you in by 7:00. We walked buy and there would hardly be anyone in there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious hotel on the beach

Posted Apr 9, 2014
We stayed at the resort for our honeymoon and had a wonderful experience. The staff was very friendly and the facility was clean and well kept. I would highly recommend this resort.
4 out of 5
Recommended
for Couples
by Janet from Montgomery, NY

We were lucky enought to receive a free upgrade!!!

Posted Apr 8, 2014
Cons: Watered down liquour.... :o(
Gorgeous resort, delicious food & wonderful services!!! However the drinks were watered down terribly...
5 out of 5
Recommended
for Couples
by A verified traveler

Amazing

Posted Apr 8, 2014
This resort is hands down the nicest place I've ever been too! I recently went there for my honeymoon and it was absolutely perfect. I highly recommend upgrading to the royal service, private pool and restaurant and butler. Amazing restaurants, and delicious drinks whenever you want! The room was large, and very clean! We cannot wait to go back!!!
5 out of 5
Recommended
for Couples
by A verified traveler

Amazing

Posted Apr 8, 2014
This resort is hands down the nicest place I've ever been too! I recently went there for my honeymoon and it was absolutely perfect. I highly recommend upgrading to the royal service, private pool and restaurant and butler. Amazing restaurants, and delicious drinks whenever you want! The room was large, and very clean! We cannot wait to go back!!!
5 out of 5
Recommended
for Everyone
by DLam from NYC

Beautiful facilities, great staff

Posted Apr 7, 2014
Pros: Staff
Cons: Improve restaurants a bit and bigger map for property (poroperty is very large)
Location: My wife and I did a "half-day" (5-6 hour) ATV, cave swim and snorkel with sea turtles and sting rays. HIGHLY recommend it. Ask for Julio as a guide.
The most helpful, friendly staff I've ever met. My room was amazing, the property is beautiful and the food is decent. BTW Upgrade to a swim-up room. It's amazing.
5 out of 5
Recommended
for Everyone
by Erich from K

Amazing

Posted Apr 3, 2014
This place has everything you want in an all inclusive. Luxurious in every area, it's on the beach, and the food is amazing! I had the best salmon and dessert I have ever had staying here. Several restaurants to choose from and each one has a different atmosphere and taste to offer. I will definitely stay here again!