Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Beaumont, Alberta

Awesome Hotel

Posted Feb 28, 2015
Pros: What was not to like!
Location: It was in Playa Del Carmen where you can shop on 5th Ave, there are Mayan ruins nearby and you can snorkel at the beach and see turtles.
We had the Royal Service so we had our own butler. Everyday there was a surprise in our room like champagne and chocolate covered strawberries. The grounds were beautiful, we could listen to the sounds of the ocean while soaking in our jacuzzi on our balcony. The food was good and they went out of their way to make sure we had everything we needed. I couldn't have asked for a better experience! We went during the week so the resort was quieter.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Modern hotel with friendly staff

Posted Feb 25, 2015
Great facility, extremely friendly and attentive staff, comfortable rooms and fresh high quality food. I wish the resort had a little bit more entertainment (music at the pool, DJ, pool games and water sports). It was very relaxing but I missed the "fun factor".
5 out of 5
Recommended
for Everyone
by A verified travelerfrom melbourne, Australia

Beautiful resort

Posted Feb 23, 2015
Our first time in Mexico was made extra wonderful by Paradisus and the friendly staff! Our room was amazing, bed was so comfortable and the resort was always clean
5 out of 5
Recommended
for Everyone
by A verified travelerfrom buenos aires, argentina

Posted Feb 22, 2015
Beatiful hotel. Couldn't be better. Perfect room and restaurants. All very clean. Very good food. Just 2 suggestions 1 usd 7 for a domestic call: not good. Try with usd 1 or 2 so you can make 10000% margin and we can call back home 2 pick up from thr hotel: should be a service the hotel should offer for everyone
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Awesome last minute getaway!

Posted Feb 21, 2015
Great accommodations! Beautiful place! Food and service were terrific! Timeshare sales not so great...loved it anyway!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Perfect Vacation away

Posted Feb 20, 2015
This was a great location for a vacation. Beach was great, despite the amount of coral and rocks, staff was incredible, and resort was fantastic.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Great Food for an all inclusive

Posted Feb 19, 2015
Pros: .
Cons: .
Location: .
Food: 14 restaurants and all were great... buffets are pretty typical at an all inclusive and they are usually mediocre. Here they were a step up and the non-buffet restaurants were fantastic. Can't go wrong at Mole and La Palapa. Royal Service was a step above, Jose' was a server on the beach and he was amazing from food to pina coladas he never left us empty handed. As far as cuisine I forgot that I was in a third world country. Didn't hear of one person sick from food/water. Great swim up bars, beach is excellently maintained daily, great attention to detail from all workers in all activities. Entertainment was a little cheesy as most resorts have, but here it was still eye catching. Would recommend this resort to any and all friends/family. Could not have been happier with the service/rates/details/beach at this location!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Pros: Pretty and the staff was extremely helpful.
Cons: The excursions seem to be not organized.
Location: NA
Great experience, weather was amazing. the grounds were well kept and the staff was extremely attentive. Food was good as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2015
An amazing hotel, everyone was very polite and at our service when needed. I have never been to a hotel so organized and creative. Our room was decorated for our anniversary. The restaurants were amazing. Thank you for this amazing experience. I will soon be coming back with my family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing and Fun!

Posted Feb 13, 2015
Location: We walked along the beach to Playa. Only took us 20 minutes.
Very nice resort. Enjoyed our trip. Resort is beautiful, food is very good, beach is nice. Reyes took care of us on the beach and also Alberto and Jose at the Royal Service pool.