Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas, nv

Posted Jun 8, 2014
Everything was great, I just hated that there was no elevator. Had to go up the stairs to the 3rd floor, besides tgat everything was awesome
1 out of 5
Recommended
by Nataliefrom Miami

Worst hotel I have ever stayed in. DONT STAY HERE

Posted Jun 8, 2014 on Hotels.com
Our vacations were ruined because of this hotel. I LEFT MONEY IN THE SAVE AND IT JUST DISAPPEREAD. They told me they were going to investigate and refund it and Im still waiting for an answer... not a single word or apology form anyone. Since the moment we checked in it was a disaster. Not only we were upset for obvious reasons but also we couldn't sleep, the construction noise was unbearable. Besides that the beds hard as a rock, pillows, extremely hard and high, sheets dirty and stained, shower clotted and they could take care of any of the above during our 3 day stay. We had waited years to take this vacations but this was just a nightmare. The hotel looks nothing like the pictures, they completely mislead you. I would not recommend this hotel to my worst enemy.
5 out of 5
Recommended
for Getaway With Friends
by RiRifrom Vancouver,B.C.

Cute and Quaint

Posted Jun 4, 2014 on Hotels.com
We really enjoyed our stay. Victor at the frond desk was so helpful and friendly, he gave us advice and directions for anything we need and always greeted us when we came in or out!!!
4 out of 5
Recommended
for Everyone
by Angela

Great place to stay!

Posted May 30, 2014
Pros: Location was nice, loved the beautiful pool and the staff was friendly and helpful.
Cons: Our only issue was the beds were a little hard. But other than that the room exceeded our expectations.
Location: Close to the bus terminals, Wal-Mart, the boardwalk and beach. Loved it!
Our first visit and fell in love with Playa and the hotel. Will definitely stay here again.
5 out of 5
Recommended
by james stephen sengfrom louisville, kentucky. usa.

close to everything i wanted

Posted May 29, 2014 on Hotels.com
everything was great.
5 out of 5
Recommended
for Everyone
by Jeremyfrom NS, Canada

Great little hotel!

Posted May 21, 2014
Pros: Excellent staff. Clean hotel and rooms. Quiet in the evenings. Close to everything ... walk to 5th, the beach, the ferry, Wal-Mart, Mega Store, etc
Cons: It's being done now. The hotel is being renovated and updated now. That said the hotel is not old so the renovations are just improvements.
Location: As I said located strategically in the midst of many ideal things.
The Playa del Carmen Hotel by H&A isn't a big all inclusive. If that's what you're looking for then you've come to the wrong place. However if you want a nice, clean, low cost hotel close enough to 5th and downtown to walk there but removed enough to allow you to get a quiet nights rest, then this is the place. This is a great spot for adventurers ... people that don't sit around all day drinking and eating. Rent a car, get out, see the Riviera. Then head back to this great hotel to unwind and relax. The rooms have kitchenettes, the hotel has a pool, and in general it is a quiet, clean place. Yes they are renovating but the work never starts before 9 or 10 AM and is done by 4 or 5 PM. You have to renovate in order to improve and grow. We've stayed in the PDC area 4 times in the past 5 years. We've done everything from the massive all inclusive resort, to the tiny boutique hotels. The Playa del Carmen Hotel by H&A is perfect for us ... the people that jump in a car in the morning and head off to mountain bike in the jungle, snorkel on a reef, go diving, deep sea fish, or whatever other adventure we decide to try. Why waste money on a giant resort if we only need a clean and pleasant place to unwind and sleep. Thank you to everyone at the Hotel Playa del Carmen.
4 out of 5
Recommended
by Alvarofrom New York

Do not eat breakfast in this place

Posted May 16, 2014 on Hotels.com
The Hotel is ok for the price, but the breakfast is the worst breakfast I ate in my life...
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Houston

Posted May 7, 2014 on Hotels.com
Great for the price. Nice pool, close to beach, Walmart and taco stands!
1 out of 5
Recommended
for Couples
by Jose ochoafrom Tijuana, b.c

Not good !!

Posted Apr 22, 2014 on Hotels.com
The hotel is under construction , smells. Ugly , it hasn't have a view to the beach and. Is 4 blocks from the beach, and the price was bad for the one stay, so go and spent your money and other hotel. And enjoy playa del carmen, is the best. !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy living...

Posted Apr 18, 2014
Pros: the pool, the fact that it had a little kitchenette. location.
Cons: clean the balcony. Some customer service.
Location: This hotel is next door to a public transportation station to travel to Xcaret, Cancun, Tulum and other close by attractions, and 5ts ave.
We chose this hotel because it was not to far not to close to the 5ta avenida, where all the action is in this town (walking distance).