Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.3 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom CT

Too far from the beach

Posted Jan 30, 2015
Pros: The shower
Cons: It seems that they are trying to make improvements now.
Location: Too far from the beach and the main Avenue of Playa del Carmen.
The online information depicted this property very near the beach. Good thing I had a car!
4 out of 5
for Everyone
by A verified traveler

super nice staff. super clean. good location

Posted Jan 26, 2015
Cons: wifi in all rooms would be good.
Location: great espreso at tirmisu, right around the corner....around the other corner is the collectives for quick and very inexpensive transport to day trips
staff was great. room near front desk very noisy with guests hanging out smoking and night clerk playing loud tv. got moved to room on upper level...heavenly! wifi is only available on the ground floor which was kind of nice....to take a break from. loved the location, right around the corner from the collectives...could jump in a van in a second and be on my way to tulum or other fun adventure spots.
3 out of 5
by A verified travelerfrom nebraska


Posted Jan 12, 2015
Pros: price
Cons: lots of things
Location: closed to 5 ave
no telephone in room , no elevators not to much to say about this hotel sorry
4 out of 5
for Everyone
by A verified travelerfrom Venezia

Albergo comodo vicino a tutto

Posted Jan 9, 2015
Pros: La gentilezza del personale,
Cons: Io non avevo la piccola colazione compresa nella camera,sarebbe meglio proporre albergo con colazione inclusa
Location: Centrale vicino a tutto(taxi collettivo,bus,negozi,cambio centro di Playa,spiaggia)
Completamente rimesso a nuovo camere con bagno doccia frigo bar cassaforte angolo cottura patio con bella piscina e molte piante non c'è ascensore connessione wi fi nella hall,dopo la seconda notte(31/12)non avendo potuto dormire a causa della musica che veniva dall'esterno ho chiesto di cambiare stanza è subito mi è stato offerto un'altra camera(002)al piano terreno comodissima spaziosa silenziosa,
3 out of 5
by A verified traveler

handy to downtown and fairly close to ferry

Posted Jan 2, 2015
Pros: handy location
Cons: extra blankets for when the ac is used.
Location: close to 5th ave so close to all shopping and restaurants and walkable to Cozumel ferry
Spent one night here before flying home. The hotel is fairly close to 5th Ave and not too far from the ferry to walk with your luggage which was great. It is right next to a taxi dispatch so was quite noisy all night long from our room. Our room was also on the 4th floor so lots of stairs for luggage although the staff was very helpful here so not a problem. The room was very clean and well appointed. Only real issue was noise from taxi centre next door.
1 out of 5
by A verified travelerfrom playa

Hotel of Noise

Posted Dec 19, 2014
Pros: location. price. If you are in the neighborhood, go ask the deskman Axel for any assistance, he is awesome.
Cons: Looks like their building a cool area with pool on the roof.
Location: Catch the Colectivo bus on the nearby corner at 2nd street and 20th to go to Tulum or other places very cheaply and fast. 40 pesos.
Loud groups of students at all hours and poor design and constant construction all combine to make this the worst place to try to sleep. Also whatever bed you buy, you're going to get 2 twins pushed together. The beds are short! This place is LOUD! These kids don't shut up! Also various things like tv's fridges, phones, hotplates are randomly broken but don't matter at all compared to the noise. The staff , are the best aspect of this hotel. The Singular deskman who can speak english is a really friendly and nice man. His attitude really is warm and genuine. The neighborhood around the hotel is fine, but definitely not a resort. Regular working people here.
4 out of 5
for Students
by A verified travelerfrom san luis potosi

Hotel básico, sin lujos pero cumple

Posted Nov 23, 2014
Pros: La ducha que tienen en el baño realmente es relajante, con abundante chorro de agua, deliciosa....
Cons: El trato del personal
El hotel es sencillo, pero su cercanía con la playa y la quinta avenida es lo mejor, tiene refrigerador y eso en la playa siempre se agradece, tiene cocineta básica y utensilios, también cuenta con cafetera. El costo de la habitación es muy bajo así que la relación precio-beneficio es ideal... Si buscas lujos, este no es el hotel para ti... Si buscas un lugar donde asearte, descansar bien por la noche y guardar tus bebidas frías te recomiendo ampliamente este hotel, además se encuentra a media cuadra de la parada de transporte colectivo que te llevan a donde quieras desde las 4 de la mañana :) Lo único que deben mejorar es la atención del personal que no es muy buena, diario ofrecí saludo de buenos días o buenas noches... Y nunca me respondieron creo que esta área sería importante trabajarla ya que el capital humano en cualquier organización es lo que hace la diferencia.
4 out of 5
for Everyone
by A verified travelerfrom Alfred, Ontario

Great hotel close to action!

Posted Nov 23, 2014
Pros: The emplacement, the central open pool area, the roof that overlooks all of Playa Del Carmen which you can see the ocean and Cozumel!
Cons: Help to bring suitcases to room!!
Location: Great location! Everything is near!
Still under renovation but nothing that will affect your stay. We were on fourth floor and enjoyed the tranquility(other than the neighbour's dog barking in the morning). It's far enough from quinte avenue that the local restaurants and bars have great food and drinks which are much cheaper but close enough from the beach and action that you can walk everywhere. Beautiful pool, great staff, free wifi in lobby, comfortable rooms (maybe a little under decorated), future rooftop jakuzies (finished but not yet running) and seems like they're getting a rooftop bar or party area! North-east side rooms seem to have more air circulation when windows are open but air conditioner was running really good! Being physically fit, stairs don't bother me but might be a downer for some people if you're on upper floors! I would book the same hotel in a second anytime! It's getting better everyday since they're slowly finishing up the major renovations that were done.
4 out of 5
for Everyone
by A verified travelerfrom Calgary, AB

Good location.

Posted Nov 10, 2014
This hotel was away from the beach a bit, which was a bit quieter. Good central location.
4 out of 5
for Everyone
by A verified travelerfrom Aruba

pleasant stay !!

Posted Nov 7, 2014
Pros: What I like the most about this hotel is the location
Cons: Maybe the Wi fi in every room
Location: location is just PERFECT !!!! just 3 minutes from the 5ta avenida and 3 minutes from Wallmart.
Hotel is very nice, so close to the 5ta avenida, Wallmart & Mega, just walking distance. The only thing was that some rooms do not have wifi in it but wifi is around the pool and that makes it very great to meet with the group there and sit & chat around the pool. I cannot complain at all about this hotel, will stay again next time there !!!