Ratings based on 204 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom NJ
Great service,great location, paradise at its bestPosted Dec 19, 2014
Amazing!!!! Friendly staff, clean, get pampered and the best beach in riviera maya. Best all-inclusive experience with top shelf alcohol. Low key, relaxing resort which is what we wanted.... Perfection!!! Playacar Palace does it right.
for Everyoneby A verified travelerfrom São Paulo, Brazil
Hotel perfeito!Posted Nov 24, 2014
Pros: Tudo, mas principalmente do atendimento. Todos os funcionários são muito atenciosos e prestativos. Nunca vi nada igual!
Cons: Não tenho nada para sugerir de melhoria.
Location: Localização é ótima. Dá para ir andanando à 5a avenida, há uma praça com lojas de grife ao lado, atrações como Xcaret e Xplor são muito perto.
O hotel é maravilhoso. Nunca vi um atendimento tão bom. Todos os funcionários são atenciosos e simpáticos. O serviço com certeza é o melhor que já vi (mesmo se comparado a hotéis 5 estrelas que já fiquei). O hotel é pequeno, se comparado com os mega hotéis que existem na região e também em Cancun, mas é perfeito. Muito bonito, bem localizado e com limpeza impecável. Isto também ajuda para que ele não seja lotado e barulhento. Perfeito para quem quer um ambiente relaxante, aconchegante e bonito. A praia do hotel também é linda. Isto é importante já que outros hotéis maiores podem não ter uma praia tão boa. A localização é muito boa, muito perto da 5a avenida onde há diversas lojas e de praça com lojas de grife. Dá para andar e passear bastante. Além disto parques como Xcaret e Xplor ficam a 10 minutos de carro. O ferry para Cozumel fica do lado do hotel. O sistema all-inclusive deste hotel é muito bom! A comida é maravilhosa, tudo de ótima qualidade. O buffet de café da manhã é demais! Apesar de não ter muitas opções de restaurantes, ambos os restaurantes Italiano e Oriental possuem cardápios bastante variados e são divinos. Além disto, o bar da piscina que também atende o serviço de praia possui snacks e lanches/pizzas bem gostosos. Recomendo a todos! Fui de lua de mel e não tenho nada para reclamar. A experiência foi perfeita.
for Couplesby A verified travelerfrom UK
Best Hotel on the Mayan Riviera, MexicoPosted Nov 20, 2014
Pros: Accommodation, Staff, Service, Food, Facilities, Spa, Beach, Pool - basically everything.
Cons: It would be good if there had been a sailing boat or two available at the Hotel but the beach and sea swimming was so good it was not missed.
Location: Amazing beach, easy walk into the Playa Del Carmen town (centre 5-10mins away) arrange all tours etc in hotel (good deals) including dolphin swims.
We stayed in a number of hotels on the Mayan riviera in Mexico and the Yucatan and this was by far and away the best hotel. It had the best beach on the riviera, the room was in great condition, clean and very well presented, the staff were incredibly helpful and accommodating and the food and drinks in the all inclusive were brilliant - fresh cooked to order. Compared with many resorts which are too big, over populated, with catches to the all inclusive and the food cooked en mass, this was a brilliant hotel and we would recommend it to anyone considering a trip to the East coast of the Yucatan, or even a trip there just to go to this Hotel.
for Everyoneby A verified travelerfrom Florida
Best Service, Best Location, Best BeachPosted Nov 16, 2014
Pros: Service, Location, Close to Cozumel Ferry, Great Food , Great Value
Location: Ferry to Cozumel and opportunity to visit the sister resort, Cozumel Palace, and enjoy their pool, service and snorkeling
It is not just beautiful place but excellent location and attentive staff. You could not ask for anything better. Many other visitors we met on the beach compared their resorts to the Playacar Palace and each wished they stayed here instead.
for Everyoneby A verified traveler
Very nice hotel, close to Playa del Carmen center,Posted Nov 13, 2014
Cons: see above, more flexibility with "invited" guests
Extremely friendly staff, very good facilities, close to the center of playa del carmen (so you can walk to where the action is). Two minor disadvantages. 1)The formula all inclusive doesn't allow you to invite friends unless they buy a daily pass (100$). It is not even possible to seat with them in the lobby and offer them a glass of water. It is about security but the regulations are too tight! 2) quality of the water not excellent, as it is close to the ferry pier and in general it seems that at Playa del Carmen effluents are just out into the sea
for Everyoneby A verified travelerfrom p
Great hotel but food limitedPosted Oct 18, 2014
Hotel was great but food was average.The staff were amazing and nothing was too much trouble.Compared to the other hotels this hotel looks to have the best beach. Two downsides would be food can be the same over and over again.The italian restaurent could have more variety and faster service. The planners also seem sooo busy and it can get annoying waiting for them.
by A verified travelerfrom England
Nice hotel very close to the beachPosted Oct 14, 2014
Pros: The room and service were excellent. The food was very good.
Cons: Pool area is too small and too shallow. The entrance facade to the hotel is shabby. A bar with atmosphere is required.
Location: The hotel is in the heart of the hustle and bustle of fifth avenue.
The hotel and room were very clean. The bed was so comfortable! The food is good and the service is excellent. The hotel staff cannot do enough to help and are very courteous. There are a couple of things that let the hotel down, the swimming pool is not deep enough and although there is some evening entertainment, there is no decent bar to have a few drinks and socialise. There is a Lunar Lounge but this is very tired looking and although there is a stage of sorts there are a series of large pillars that obstruct your view. The lobby bar is very brightly lit and is more like a waiting area than a comfortable place to have a drink and meet people.
for Everyoneby A verified traveler
Excellent service hotel close to the beach.Posted Sep 20, 2014
Pros: The service, location and room size.
Location: A few steps to the 5th ave.
I enjoyed my stay at the hotel where the food, view and service are perfect.
Posted Sep 12, 2014 on Hotels.com
for Everyoneby A verified travelerfrom Sydney
one of the worlds bestPosted Sep 10, 2014
Location: Right on the main street, ferry to cozumel one min walk
We just returned from 5 days at Playacar Palace at the end of August. This was my second visit to Playa but first to the palace and we had an amazing time here. So much that we extended for a day, considered cancelling the rest of our US trip just to stay longer. We are already planning our next visit(I looked at flights today even though we returned to AUS two days ago). The location is perfect for La Quinta(main street) the beach is beautiful, the service is amazing, we stayed in room 137 which was opposite thebar therefore were having drinks delivered to the balcony. The pool bar is fun , the entertainment is amazing, the food in the buffet alone is the equivalent of a hatted restaurant. The two other restaurants are also top establishments and all the staff are very accomodating and helpful. The best part of this all is that it is all inclusive- absolutely nothing spent in the hotel. All drinks are top shelf , I cant understand how they can possibly profit with such amazing food/drinks/location/entertainment. We met people who had been 15 times. I can guarantee we will be back within the year and each year thereafter. I cant wait and count the days till we return