Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom UK

Best Hotel on the Mayan Riviera, Mexico

Posted Nov 20, 2014
Pros: Accommodation, Staff, Service, Food, Facilities, Spa, Beach, Pool - basically everything.
Cons: It would be good if there had been a sailing boat or two available at the Hotel but the beach and sea swimming was so good it was not missed.
Location: Amazing beach, easy walk into the Playa Del Carmen town (centre 5-10mins away) arrange all tours etc in hotel (good deals) including dolphin swims.
We stayed in a number of hotels on the Mayan riviera in Mexico and the Yucatan and this was by far and away the best hotel. It had the best beach on the riviera, the room was in great condition, clean and very well presented, the staff were incredibly helpful and accommodating and the food and drinks in the all inclusive were brilliant - fresh cooked to order. Compared with many resorts which are too big, over populated, with catches to the all inclusive and the food cooked en mass, this was a brilliant hotel and we would recommend it to anyone considering a trip to the East coast of the Yucatan, or even a trip there just to go to this Hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Best Service, Best Location, Best Beach

Posted Nov 16, 2014
Pros: Service, Location, Close to Cozumel Ferry, Great Food , Great Value
Cons: Nothing
Location: Ferry to Cozumel and opportunity to visit the sister resort, Cozumel Palace, and enjoy their pool, service and snorkeling
It is not just beautiful place but excellent location and attentive staff. You could not ask for anything better. Many other visitors we met on the beach compared their resorts to the Playacar Palace and each wished they stayed here instead.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, close to Playa del Carmen center,

Posted Nov 13, 2014
Pros: Staff
Cons: see above, more flexibility with "invited" guests
Extremely friendly staff, very good facilities, close to the center of playa del carmen (so you can walk to where the action is). Two minor disadvantages. 1)The formula all inclusive doesn't allow you to invite friends unless they buy a daily pass (100$). It is not even possible to seat with them in the lobby and offer them a glass of water. It is about security but the regulations are too tight! 2) quality of the water not excellent, as it is close to the ferry pier and in general it seems that at Playa del Carmen effluents are just out into the sea
4 out of 5
Recommended
for Everyone
by A verified travelerfrom p

Great hotel but food limited

Posted Oct 18, 2014
Hotel was great but food was average.The staff were amazing and nothing was too much trouble.Compared to the other hotels this hotel looks to have the best beach. Two downsides would be food can be the same over and over again.The italian restaurent could have more variety and faster service. The planners also seem sooo busy and it can get annoying waiting for them.
4 out of 5
by A verified travelerfrom England

Nice hotel very close to the beach

Posted Oct 14, 2014
Pros: The room and service were excellent. The food was very good.
Cons: Pool area is too small and too shallow. The entrance facade to the hotel is shabby. A bar with atmosphere is required.
Location: The hotel is in the heart of the hustle and bustle of fifth avenue.
The hotel and room were very clean. The bed was so comfortable! The food is good and the service is excellent. The hotel staff cannot do enough to help and are very courteous. There are a couple of things that let the hotel down, the swimming pool is not deep enough and although there is some evening entertainment, there is no decent bar to have a few drinks and socialise. There is a Lunar Lounge but this is very tired looking and although there is a stage of sorts there are a series of large pillars that obstruct your view. The lobby bar is very brightly lit and is more like a waiting area than a comfortable place to have a drink and meet people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service hotel close to the beach.

Posted Sep 20, 2014
Pros: The service, location and room size.
Cons: Nothing
Location: A few steps to the 5th ave.
I enjoyed my stay at the hotel where the food, view and service are perfect.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

one of the worlds best

Posted Sep 10, 2014
Pros: Everything
Cons: Nothing
Location: Right on the main street, ferry to cozumel one min walk
We just returned from 5 days at Playacar Palace at the end of August. This was my second visit to Playa but first to the palace and we had an amazing time here. So much that we extended for a day, considered cancelling the rest of our US trip just to stay longer. We are already planning our next visit(I looked at flights today even though we returned to AUS two days ago). The location is perfect for La Quinta(main street) the beach is beautiful, the service is amazing, we stayed in room 137 which was opposite thebar therefore were having drinks delivered to the balcony. The pool bar is fun , the entertainment is amazing, the food in the buffet alone is the equivalent of a hatted restaurant. The two other restaurants are also top establishments and all the staff are very accomodating and helpful. The best part of this all is that it is all inclusive- absolutely nothing spent in the hotel. All drinks are top shelf , I cant understand how they can possibly profit with such amazing food/drinks/location/entertainment. We met people who had been 15 times. I can guarantee we will be back within the year and each year thereafter. I cant wait and count the days till we return
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing!

Posted Sep 1, 2014
This resort is awesome!! So peaceful, food is great, customer service is out of this world! They make you feel like royalty!!!!
5 out of 5
Recommended
by Chrisfrom CA

Amazing

Posted Aug 27, 2014 on Hotels.com
Love this place. Will return many more times. Great for family...safe for kids. Cannot say enough about this place and staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Posted Aug 17, 2014
Pros: Room 101 was GREAT Staff was very nice but some didn't understand English Over-all the pool, beach, and view were second to none
Cons: Already mentioned that above
Location: The shopping right next door was great
would not restock refrigerator with beer requested. It's ALL-inclusive!!! one beer or twenty-one-----I paid for the ammenities. Two beers to MY liking per day don't make it. Nice place but would never go back PARTICULARILY when I was told the problem would be solved on two different occasions-----drinks at the pool are NOT the same tasting as in a can. IF all of their resorts are stocking frig ONCE a day with three beer selections and I only want ONE type and can only get two of "my" one type DAILEY when there's heat and humidity---we'll explore other all inclusive resorts in the future