Ratings based on 136 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby Rob from Sandy,Ut
Nice place!Posted Feb 18, 2014
Cons: Food choices are fairly limited as compared with other resorts
Location: local ferry to Cozumel is really close and Parasailing/Jetskiiing ect.would be nice to have the canoing/windsurfing and other non-motorized free activ
Nice hotel!staff/bartendrrs ect all excellent!rooms are a little small for the money but they are happy to give you a roll away bed if needed.Food was Ok-but having now seen Moon Palce/Cozumel palace AND Playacar palace-I must say that your chain could learn alot from thr "RIU" chain!THeir food types were vastly more with themed nights for the buffets and choices galore as compared with the palaces. Beach setup was nice with entertainment from "fire dancers" ect and the activities staff wee very good at their jobs.But because of the limited food/crampy rooms I can only manage a 3.5 to 4 star personally.All around good times had by all!
for Couplesby Dave from Seattle, WA
Great location and best all inclusive resortPosted Feb 2, 2014
Cons: We were at a friends wedding, and they served these chocolate looking brownie things that honestly tasted like dirt.
Location: Close to town, and the ferry to Cozumel.
Girlfriend and I stayed here for a couple of days after spending the previous week at a condo on the far end of 5th avenue of Playa Del Carmen. The location is great, right down town, which is nice, but since the hotel is all inclusive you feel like you are throwing money away if you go out on the town. All of Playa Del Carmen is really nice, and a very safe place to stay. Many of the public beaches along 5th avenue in Playa Del Carmen are very nice, but they tend to be a mix of locals, and tourists, which isn't a big deal, as I think it is illegal for locals to sell stuff on the beach, so you aren't constantly getting hassled to buy something. The Playcar Palace is on the north end of 5th avenue, so it is removed from many of the local access points. The rooms are stocked with booze (Vodka, Rum, Gin, Tequila) and a bottle of red wine is provided each day, and the fridge is stocked with both domestic and international beer.
for Familiesby Raphael from Lexington, KY
Comfort and JoyPosted Feb 1, 2014
Pros: Location, facilities, cleanliness, STAFF. Clean, uncrowded beach.
Cons: Access to transportation;
Location: 30 miles south of Cancun airport. Cozumel within sight. Ruins, caves, fishing.
You are greeted with a fruit drink in an open reception area. You are quickly fitted with an ID bracelet which ensures your access to the property. If you check in before your room is ready (officially 3 pm) you are allowed to roam the property and are summoned with a beeper when the room is available. In the meantime we were briefed about using "credits" for tours, golf, wine upgrades and use of the spa. The caveat here is that these amenities are ridiculously overpriced and all require a sales tax (16%). The room was about average sized with 2 double beds (what we asked for) and a balcony. It was quite clean and smelled fresh. All common areas were kept clean. Dining areas were always clean and food areas uncluttered. Food is such a subjective topic I can only offer the following: The food was overall well suited to my tastes - I may not know what's good, but I know what I like. The pool area was well maintained but the swim up bar was not consistently staffed. The rest of the pool area was well attended by wait staff who were in constant motion. They were prompt, polite, and never solicited a tip. I gave several tips but I never felt like I was expected to do so. Very comfortable. Very relaxing.
for Everyoneby A verified traveler
Posted Jan 30, 2014
by Amanda from Canada
Amazine Staff - Pay the extra for Ocean ViewPosted Jan 29, 2014
Pros: Nice small resort Restaraunt and pool side servers were amazing - went above and beyond everyday! Close to shopping in Playa del Carmen
Cons: Wedding noise-there was a wedding everyday. our room was beside the loading area and we were woken up 2 nights after midnight from the noise.
Location: Senior frogs was fun shopping in playa del carmen beside Cozumel dock Miles and miles of beautiful beach to walk
We have been to several of the Palace resorts - the rooms are similar and are very nice. This hotel was a nice size (much smaller than Moon Palace) and everything was a minute walk. We did not have an ocean view room and i would highly recommend it. The "resort" view was basically a back alley and the apartments next door - very disappointing. We were also beside the loading area - very noisy - i complained twice but since hotel was full they couldnt do anything for me. The restaurants are very good - Mo Mo Nohanna was amazing! Beware of hotel credits...lots of limitations and you have to pay 16% on anything you do - and stuff is priced so high that your 16% is not necessarily a deal (example the romantic dinner is priced at $300 - so you pay $48 for an ok supper when you could eat at all inclusive for free.) There is very little for kids to do - pool is small but beaches are beautiful.
for Familiesby Leanne from Sydney
SurprisingPosted Jan 21, 2014
Pros: food staff pool
Location: Support for tours was fabulous, we did the swimming with dolphins and the trip to Chichenizu
Great resort, staff lovely, food amazing, rooms well setout, clean resort, pool beautiful, lovely pool bar
for Everyoneby Kim from Toronto
Great hotel.Posted Jan 18, 2014
Pros: Clean and modern.
Hotel had a good variety of food. They even had soy milk for my coffee!
for Everyoneby Jen from Oakville, On
Excellent service, attentive staffPosted Jan 18, 2014
We stayed 4 nights, 5 days for our honeymoon. The hotel is a short drive (40 mins) from the Cancun airport. They greeted us right away and set up a tour with staff. Be mindful when using hotel credits, you have to pay the state tax (16% during our stay) which they advise you of during check in. Hotel staff were quick with room service and any requests we had. Make sure to visit Antonio at the hotel restaurant La Terazza. The best of the three restaurants on site. Don't forget to bring a copy of your marriage licence to get free upgrades. The only downside: the bed was harder than we have at home and it made sleep difficult.
for Everyoneby A verified traveler
Good location, amazing servicePosted Jan 13, 2014
We really enjoyed our stay at Playacar Palace and will definately return in the future. The staff was super kind and worked very hard to exceed our expectations. This is the first time my expectations were exceeded in regards to service. The hotel physical condition could be improved, but it seems they are working on that.
for Everyoneby A verified traveler
Posted Dec 29, 2013