Ratings based on 120 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Familiesby Jacki
Great service, beautiful location, horrible foodPosted Nov 27, 2013
Pros: Service and on the beach.
Cons: Food in ALL restaurants.
The hotel was comfortable with A+ service. It's location is right on the beach. The pool is a bit small for such a large resort. The whole staff from front desk, to waiters, to bartenders, to room service were all impeccable! But the food was pretty gross. I would say the quality is below Hometown buffet, but if you enjoy eating there then the hotel will be ok for you. I would recommend the hotel again if it wasn't for the food quality. We had a wedding there and it was absolutely beautiful.
for Everyoneby Dave from Alberta, Canada
Great staffPosted Nov 13, 2013
Pros: Food, Cleanliness
Cons: A little dated
Location: Very close to 5th Ave. Great location
Had a great experience at this hotel. Staff was excellent and it was some of the best food we've had in Mexico
for Everyoneby Rob from Portland, OR
Very Disappointing!Posted Nov 11, 2013
Pros: The hotel is right on the beach and walking distance to town, excellent.
We had requested a King bed and were very surprised to hear that no matter what we request nothing is guaranteed. They were very rude and matter of fact to us when we showed them our confirmation back from Expedia. Thee room appeared to be dirty, the toilet did not flush, the mattresses were old and cheap and the food was not very appealing. It took them three days to fix the toilet and we had to use a bathroom in the lobby for those days.
for Everyoneby TNLadybug from Memphis, Tennessee
Needs to be updatedPosted Oct 24, 2013
Pros: Fantastic location and ability to visit sister resorts.
Cons: Transportation from airport. Housekeeping. Restaurant waitstaff.
Location: Right next to main shopping area, suggest swimming with the dolphins at Moon Palace.
Needs a major facelift. Outdated and when we visited in October 2013 the hotel bar/club was closed. The only place to sit and have a drink at night was a restaurant, lobby bar and room service. We have stayed at Palace resorts before and had MUCH better housekeeping, mini fridge restocking, and waitstaff in restaurants. Service in restaurants was either very poor or very good depending on the night. Room service was awesome, prompt and professional. Pool staff was great. Would not upgrade room with points, not really worth it. Don't get a room above the pool, it is very loud at night and security did not quite the folks down even though it was after midnight one night. Emailed hotel with comments and they did respond positively. Spa was great, but pricey (we used our points). Probably would not visit Palace Resorts unless we could get the points to use during our stay. Last year we stayed at La Blanc, and it was much nicer and the service was FANTASTIC; however, the price is much more for that resort. Suggest a visit after they renovate and if there is a concern just let management know.
for Everyoneby A verified traveler
Not worth the moneyPosted Oct 7, 2013
This hotel was nice but not worth the price we paid. Food was ok but glad I was only there for a few days because all inclusive for longer would not have been good. Hotel staff was very nice. There was a huge problem with our room lock and they had to drill a hole in our door and were not accommodating to our needs. Not one room open in the whole hotel?
for Everyoneby A.B from Newport Beach, California
Perfect location, outstanding servicePosted Sep 27, 2013
Pros: location, location, location, right by 5th ave. and Cozumel ferry.....SERVICE IS BEYOND 5 STAR
Cons: sheets and comforters have stains, towels falling apart
Location: Right on the beach, right next to 5th avenue, and Cozumel ferry , it all starts within couple of feet from hotel, so no taxi's needed to go anywhere
This hotel was outstanding, perfect location, delicious food, outstanding service.....The only thing I would change about this hotel is the lobby, it's very cold and not welcoming....some color, maybe paintings, plants, music, etc,,,,,,
Recommendedby A verified traveler from vancouver
This is where you want to stay!Posted Aug 4, 2013 on Hotels.com
the large all inclusive resorts are FAR from playa del Carmen. this one is small (only 240 rooms) and right by the ferry terminal.. and it's 5 star all the way.. you have to go to the spa there, I have been to many, and this one outshines them all... and the beach is great, lots of chairs by the pool.. almost all the rooms have great views.. but you want to get concierge level if you can .. it's worth the extra few dollars... ask for a room farther from the pool if you prefer quieter early nights.... totally recommend this place. too many benefits to write about, you have to stay here, then you will know.
for Familiesby Oma from Houston, TX
Beautiful beaches, nice hotel and good foodPosted Jul 31, 2013
Pros: beaches are beautiful.
Cons: towells, bed and sheets.
Location: well located, close to Ciudad del Carmen
Staff and Hotel are nice. They need to take care of towels. Beds are small not enough for two people.
for Everyoneby Karelle from Montreal, canada
amazingPosted Jul 29, 2013
Pros: people, all of them from room service to waiter, to bartender they really make us feel really special
Cons: the only two choice of a la carte, but still I can not complain because we ate different thing everynight for 10 days
Location: location, location, location, all about location from 2 minutes walkin distance of the 5 th avenue and all nightlife and resto and fun.
amazing hotel and location, will need some updating but oveall great experience. the staff make it so special, on the beach working like crazy to please us, the resto, and wath about the spa wow amazing!!! I will ad one more at la carte to make it even greter and not to have o go eat outside, but overall I will be back
for Everyoneby JP, LIZ , M-E from Quebec City, Qc
Truly a unique experience, a mexican jewelPosted Jul 13, 2013
Location: Well placed near 5th ave
Absolutely the best place i have been so far.food is out of this world only rivaled by the ever growing caring and attention to details of the staff.Everybody has a true smile and went out of their way to make your stay enjoyable. Terazza italian restaurant had a menu that would make the best ones in lttle Italy blush, with a good wine list !!!! Momonohana Japanese restaurant was a delicacy. Staff and the maitre d' made it a true treat to dine there. Angel, Raul Jose, Rafael, Cesar thank you from the three of us.... Beach has pristine fine white sand and well maintaned. If you are looking for a clean,safe and well maintained resort look no further. We did many tours arranged by the tour operators at the hoel and all were fine. You must experience the spa !!!!!