Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Illinois

Posted Aug 17, 2014
Pros: Room 101 was GREAT Staff was very nice but some didn't understand English Over-all the pool, beach, and view were second to none
Cons: Already mentioned that above
Location: The shopping right next door was great
would not restock refrigerator with beer requested. It's ALL-inclusive!!! one beer or twenty-one-----I paid for the ammenities. Two beers to MY liking per day don't make it. Nice place but would never go back PARTICULARILY when I was told the problem would be solved on two different occasions-----drinks at the pool are NOT the same tasting as in a can. IF all of their resorts are stocking frig ONCE a day with three beer selections and I only want ONE type and can only get two of "my" one type DAILEY when there's heat and humidity---we'll explore other all inclusive resorts in the future
4 out of 5
for Everyone
by A verified traveler from Texas

Beach First

Posted Aug 15, 2014
Pros: the facility is very old. However it is update and very clean. The staff is incredible.
Location: Very close to shuttle over to Cozumel. Hotel sits next to beginning of 5th avenue the main shopping district.
Number one on the list for my wife and I was the beach. Playacar Palace fully met our expectation. The beach was incredible. It was maintained very well and the beach furniture was very nice to lounge on. The pool was very close to beach as well. The beach service staff never let you run out of your favorite beverage.
5 out of 5
for Everyone
by A verified traveler from toronto

Awesome Hotel

Posted Aug 13, 2014
Our vacation was amazing. The staff at this resort is amazing.
5 out of 5
for Everyone
by A verified traveler from Quebec, Canada

Just awesome, can't ask for more

Posted Jul 31, 2014
Pros: Everything
Cons: Nothing
Location: Beyond perfect, steps to 5th ave for an evening stroll
Hi we were bless to be able to return for our 2nd time in 6 months. This hotel should be rated a 10 star for service and quality. There is absolutely nothing that you should want for as they offer everything possible. I requested certain rooms from Carmen and Elizabeth and was pleased my wishes were met. I unfortunately have food allergies to gluten and dairy and with the help and assistance of everyone I spoke to, they went out of their way to accommodate me and had no trouble at all. Please do not hesitate to spend your holiday at the Playacar Palace. Wonderful everything. A special hello and thanks to Javier, Viviana and Gamaliel in the lobby bar. They were the evening icing on the cake before we retired for the evening. They truly touched our hearts with outstanding smiles and service. Everyone is fantastic and makes you feel so special. We are a professional couple that has been travelling for over 20 years, and this is the first hotel ever that we have return for a second time.
5 out of 5
for Families
by A verified traveler from Boulder, CO

Small resort close to beach

Posted Jul 21, 2014
Pros: Room, restaurants, wet bar, clean and nice beach
Cons: Asian restaurant
Location: 5th avenue in Playa Del Carmen is within walking distance (~10 mins), which is filled with local shops and hip places.
I went there with my family of two kids; 8 and 13. Our stay at the hotel was really awesome! When we checked in, the front staff upgraded our room to have ocean view, and the room was quite large enough for our family. It was on 1st floor, so when we opened the patio door, we could directly go to the beach. The hotel has three main restaurants; one buffet, one Italian and one Asian with Teppanyaki. All those restaurants served good foods, and the buffet and Italian restaurants were our favorites. Staffs in the resort were very friendly and kind.
5 out of 5
for Couples
by A verified traveler from Medellin


Posted Jul 9, 2014
Pros: All
Cons: Deserts
Location: Playa del carmen
Wonderfull Hotel and Staff very friendly. Clean and fresh. Amazing
5 out of 5
for Everyone
by Bobby & Malena from Calgary AB


Posted Jun 20, 2014
Our stay at playacar palace was so amazing. You really wonder if you're dreaming everytime you look out of your balcony and see the amazing turquoise ocean and beautiful pool and tanning area of the resort. The food was delicious at all 3 restaurants and the staff were amazing too! We will definitely stay here again next vacation to Playa del Carmen!
5 out of 5
for Getaway With Friends
by A verified traveler

Centre of Playacar

Posted May 28, 2014 on Hotels.com
Went for a wedding and was very pleased with the overall experience
5 out of 5
for Couples
by Brenda from Georgia

Great location for walking & shopping!

Posted May 19, 2014 on Hotels.com
We loved this all-inclusive resort. The beach was just beyond our back door, and the shopping district was just outside the front lobby. Great location, wonderful service & delicious food. It was a smaller, compact layout, so we didn't have to walk forever to get from one restaurant or pool to another area. We will recommend this resort and plan to return.
5 out of 5
for Everyone
by Amy from Ohio

I have never had better customer service!

Posted May 18, 2014
Pros: What I liked most about this resort was the excellent customer service, beach, and location.
Cons: The building itself is aging (tile cracks, etc.) but the crew works very hard daily on various improvements. More variety of food would be nice.
Location: The staff within the resort will be happy to assist you in booking any tours and they have the best prices.
The staff at Playacar Palace is unbeatable and very refreshing! They go out of their way to make things easy and pleasurable for you, working hard in the hot sun all day and late into the night but never complaining or frowning. They always offer up a big smile and respond with "it's my pleasure" when you thank them. The housekeepers clean the rooms thoroughly daily, the maintenance crew works around the clock keeping the building in order and presentable, along with security, public relations, countless waiters, waitresses, bartenders and all the other staff that I can't even mention. I was relieved when they spoke to me in impeccable English and I was impressed when they turned around and spoke fluent Spanish to other guests. I could go on and on about their excellent customer service. It was a pleasure having them in my company. They made my stay that much better. The "partial ocean" view room that we booked had a much more ocean view than expected so that was a pleasant surprise. The room was comfortable and the fridge and minibar was restocked daily. The linens and pillows were very comfortable and clean. The pool area was beautiful, clean, easy to access and the beach was well kept also. The beach was one of the most beautiful beaches I've seen and it is within a stone's throw of the pool area. Downtown Playa Del Carmen is just a few minutes away (walking distance) and taxis are readily available right outside the resort. I would recommend this resort!