Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.3 Hotel condition
They paid and stayed.
Recommendedby Gary from Canada
Attractive entrance but beware the door bellPosted Apr 1, 2013 on Hotels.com
The front staff and especially the bell boy were exceptionally nice. The climb by stairs to our 4th floor room was not. However, the climb provided some beneficial exercise I suppose. The reason I will not return here is due to the overly loud door chime used in the not overly large room by the cleaning staff to check if you are still sleeping. I assure you, after they press it a few times in short succession you are not. It is like being awakened in a church bell tower. Why use a loud door bell?
for Getaway With Friendsby A verified traveler
Posted Sep 10, 2012 on Hotels.com
Average experience. When I checked in the front desk guy called the bell boy to carry my luggage. I waited for about 15min and he did not come. I decided to carry my luggage to my room. I guess you get what you pay.
OVERALLPosted Aug 31, 2012 on Hotels.com
THE HOTEL IS VERY OLD AND THE ROOMS ARE NOT VERY CLEAN, AND THE BEDS YOU CAN FEEL THE SPRINGS,THE STAFF NOT VERY FRIENDLY, THE FOOD WAS TERRIBLE EVEN THE 24 HRS SNACK SELF SERVICE WAS HORRIBLE THE FOOD WAS THERE AL DAY LONG AND ONLY CHANGED AFTER 8 HRS, THE LOCATION WAS PERFECT, THE HOTEL IS OLD AND NEEDS TO BE UPDATED.
for Everyoneby Gigi from Montreal, QC, Canada
Real playaPosted Aug 13, 2012
Pros: The staff
Cons: The snack bar was not good
Location: The location is perfect its directly on 5th ave so your close to the retaurants and club and the beach
Real playa was great the staff was very friendlly, enjoyed the people very much
Recommendedby A verified traveler
Do not stay at this hote;Posted Jul 31, 2012 on Hotels.com
I had a bad experience here. The staff at this hotel was not friendly. I purchased an all inclusive package but they have limitations to this. Example: Room service is not all inclusive. Hotel rooms are hot. Phone lines did not work properly. I went on vacation with my 7 year old son and his mother would call the hotel and could never get through because their lines were not working consistently. Overall: stay somewhere else. Albert R
for Everyoneby Dennis from West Des Moines, IA, USA
DisappointingPosted Jul 23, 2012
Pros: Lovd all the trees
It wasn't all bad but very disapointing. There were pidgeons pooping all over and nest by our front door. It was the worst location. Probably because we did get aa decent deal so they sshoved us to the way back top floor. Some of thhe staff was freindly but lacked the talent you exsect from a full service all inclusive Hotel. At the resturants that needed reservattions ,they aid they were full but when you walked by only a few people were there. When did get a reservaation it was sloowwwww. The regular resturants were fine.or ok. They didin,t restock the fridge well either. As I did pay for that service. Location is good for fith street though and I got the room at a decent price so it could be worse.
for Everyoneby Rachel from Vancouver, BC, Canada
Real Playa Del Carmen-AWESOMEPosted Jun 13, 2012
Pros: The staff- friendly and always there to help
Cons: The pool not getting any sun after 5.30pm.
Location: GREAT LOCATION! Right on 5th, close to everything.
All the staff are really helpful and the animation team was AWESOME!!
for Couplesby DJ from Los Angeles
Cheap enoughPosted Apr 27, 2012
It was ok, but not well related to other Real hotels.
Recommendedby A verified traveler
One NightPosted Dec 1, 2011 on Hotels.com
We only stay one night coming from Cozumel to Cancun, the location is perfect to walk to the main street Av 5. The price was fair without all inclusive.
Not Recommendedby A verified traveler
Posted Sep 22, 2011 on Hotels.com