Indoor pool, outdoor pool, pool umbrellas, sun loungers
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Reviews of La Reina Roja Hotel Boutique

3.5 out of 5
La Reina Roja Hotel Boutique
Playa del Carmen, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 308 out of 839 reviews" "
Rating 8 - Good. 295 out of 839 reviews" "
Rating 6 - Okay. 116 out of 839 reviews" "
Rating 4 - Poor. 53 out of 839 reviews" "
Rating 2 - Terrible. 67 out of 839 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

dain

Stayed 1 night in Apr 2024
Response from Hotel Reina Roja on Apr 17, 2024
Queremos agradecer tu preferencia al haber reservado con nosotros y evaluar tu experiencia.¡Esperamos que vuelvas a visitarnos pronto!

8/10 Good

Tawana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was not able to call a taxi. That should be a service that concierge cab handle, especially with it being a busy tourist area.
Stayed 1 night in Feb 2024
Response from Hotel Reina Roja on Feb 17, 2024
Dear guest;Thank you for sharing your comments with us, we sincerely apologize for what happened. Rest assured that you will be followed up with the corresponding area.kind regards.

6/10 Okay

Frank

Traveled with family
Liked: Staff & service
Well first room toilet doesn’t work second room ac doesn’t wok open bar till 6 pm an no one was there to give me drinks I will prefer book other hotel
Response from Reina Roja Hotel on Feb 16, 2024
Dear guest;We appreciate you sending us your comments about his recent stay at Hotel Reina Roja, we regret that it was not to his complete satisfaction and that it did not meet his expectations. We offer you a sincere apology and rest assured that your comment will be directed to the corresponding area to take improvement actions.Kind regards.

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Hotel was very clean. Very walkable to restaurants, shopping and the beach.
Stayed 7 nights in Jan 2024
Response from Reina Roja Hotel on Feb 16, 2024
Dear Guest;Thank you very much for choosing our hotel for your recent stay in Playa del carmen, we are delighted to know that your experience was wonderful. We thank you for the time to share your experience at Hotel Reina Roja.Kind Regards.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice hotel in Playa Del Carmen. Staff is very friendly. Natalia was great. She helped with everything we needed. Room is unique, sexy and comfortable. Rooftop is such a vibe! Loved the Open Bar on beers. Close to 5th Ave which is close to everything.
Stayed 3 nights in Nov 2023
Response from The RR Team on Dec 12, 2023
Dear Diego,Thank you very much for your response, we are always trying to do our best for the clients. Looking forward to welcoming you again soon at the Reina Roja Hotel.

6/10 Okay

George Dennis

Traveled with partner
Disliked: Amenities, property conditions & facilities
Not a bautique hotel.
Stayed 8 nights in Nov 2023
Response from Natalia Araujo on Nov 19, 2023
Hola , muchas gracias por tus comentarios. Los mismos nos ayudan a poder mejorar. Quedamos a tus órdenes para el futuro. Esperamos que hayas tenido un buen viaje de regreso a casa. Cálidos aludos.

4/10 Poor

Jacob

Disliked: Amenities, property conditions & facilities
The property itself was dilapidated and not maintained at all with floor boards popping out when you walk in upon entry. The lobby bathroom was poorly lit and did not have paper towels in the dispensers. The shower had practically no real pressure so it did not feel like a real shower. The toilet did not have proper pressure either for flushing as you had to hold the button down to flush all the way. The room had a mildew smell to it. I will not be looking to stay there again or refer my friends.
Stayed 7 nights in Oct 2023
Response from Natalia Araujo on Nov 19, 2023
Hola , muchas gracias por tus comentarios. Los mismos nos ayudan a poder mejorar. Quedamos a tus órdenes para el futuro. Esperamos que hayas tenido un buen viaje de regreso a casa. Cálidos saludos.

6/10 Okay

Garrett

Traveled with partner
We stayed at this hotel for 2 weeks. From the get go we had issues with plumbing in our room. We repeatedly told them about this, they’d come, but it was never actually fixed. We were eventually given a bucket to fill up the toilet tank with our bathroom sick. Finally we just had to ask for a new room. The pool was occasionally closed randomly which was unfortunate and is due for an upgrade. The policy is that you have to ask daily for a room cleaning at reception, which wasn’t an issue. It was just that a couple of times the cleaning never happened. Going to the beach daily you’re bound to bring in some sand and it would’ve been nice to have our room cleaned every time we had asked for it. It wasn’t all bad. The staff was kind and the location is amazing. The price was great too.
Stayed 14 nights in Sep 2023
Response from Natalia Araujo on Oct 8, 2023
Dear Mr. Garret, Thank you very much for your comments. For us are so important to improve our service in the future. We are pleased to had you with us during two weeks and hope to see you soon here in Playa del Carmen. We remind at your service,Best regards!

2/10 Terrible

LaSaudra

Business traveler
Disliked: Cleanliness, room comfort
Don’t do it reconsider
This was my 2nd time staying at this property. Luckily it was only for 1 night this time. The 1st time was decent which is why I decided to book again. This time was horrible! I’ll never book here again. The extra resort fee is ridiculous because there’s no pool, the bar is a joke and the breakfast they serve runs out fast because it’s not much of anything. The rooms aren’t clean. We had a line of ants on the side of our bed and some in our bed. We asked to move rooms. They refused and instead came up to spray our room and bed with BUG SPRAY. As if those weren’t the sheets we had to sleep in. It was just horrible and I would not recommend.
Stayed 1 night in May 2023
Response from Staff Reina Roja on Jun 12, 2023
Dear Lasaudra, we are sorry for the inconvenience you had at Reina Roja and we apologize. Your observations are areas of opportunity in which we will work. Kind regards.

6/10 Okay

Thomas

Traveled with group
This hotel is in a great area! Number one advantage. We stayed in the junior sweet which was relatively nice- I have no complaints about the room. The hotel itself is very dark to give a more sensual feel. Day 1 we immediately questioned if it was more of a hotel for sensual encounters- I am confident that is the overall purpose of this hotel. We did not partake in that side of it, nor did we have any issues in that realm. But it is very obvious what this hotels theme is.
Stayed 4 nights in May 2023
Response from Staff Reina Roja on Jun 2, 2023
Dear Thomas, thank you for staying at Reina Roja Hotel, we appreciate that you have sent us your comments. We regret not meeting your expectations. Kind regards,

2/10 Terrible

Janice

Traveled with family
Disliked: Cleanliness, room comfort
Dirty hotel
The room was horrible. Dead fly on my bed. My sister room was full of ants. Ants was in the bed. The hallway are very dark and scary. This hotel new a total make over. The vibe is creepy and scary. Very gothic, There was no face towels. I would not recommend this hotel, not even for a dog to stay. It's dirty and horrible
Stayed 1 night in May 2023
Response from Staff Reina Roja on Jun 2, 2023
We apologize for the bad experience during your stay. Steps will be taken to improve everything on high priority. Kind regards

2/10 Terrible

Felipe

Disliked: Cleanliness, property conditions & facilities
Horrible place but the staff was friendly
Stayed 1 night in May 2023
Response from Staff Reina Roja on Jun 3, 2023
Dear Felipe, we regret the inconvenience you had in Reina Roja, we have taken note of each of your observations to implement actions. Kind regards.

10/10 Excellent

Dalvinder

Liked: Cleanliness
Stayed 3 nights in Apr 2023
Response from Staff Reina Roja on Jun 7, 2023
Thank you for staying with us. We hope to see you again in the nearest future.

6/10 Okay

Adril

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Location is the perk of hotel but it is in dire need of renovation. Did not have working lighting in restroom and no water pressure.
Response from Staff Reina Roja on Jun 3, 2023
Dear Adril, we are sorry for the inconvenience you had at Reina Roja and we apologize. Your observations are areas of opportunity in which we will work. Kind regards.

10/10 Excellent

jorge

Stayed 2 nights in Apr 2023
Response from Staff Reina Roja on Jun 7, 2023
Thank you for staying with us. We hope to see you again in the nearest future.

6/10 Okay

Camelia

Disliked: Amenities
They charge you an additional $15 a day which includes “free” breakfast and “drinks”. Ok, so breakfast is mediocre and the people there they barely give you something… not much though.. you have to keep asking. You know, you can have a breakfast beautiful and full with everything for $15. I haven’t seen any free drinks, the pool area on the building is not maintained and chairs have mold, so I wouldn’t recommend. I won’t be back. I liked but for this price, you can find better options. Also it is very close to 5th ave, but the music is so loud and you can’t sleep. Then a lot of noise from drank people yelling right under your balcony. Also, lots of cars that make huge noises….My room was ok, but I know I can get for the same money, something much better. Besides this, everything is so expensive,, almost 3 times more. They look at us, tourists, like you are a walking ATM.. so I think I won’t be going to Mexico at all.
Stayed 6 nights in Mar 2023

2/10 Terrible

Dragan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

2/10 Terrible

Brian D

Traveled with group
Disliked: Room comfort
HORRIBLE HOTEL
Do NOT book at this hotel. It is under-staffed, not prepared for customer reservations and extremely unprofessional. More importantly, unless you plan not to sleep until 2am every night then you will not get any rest at this hotel.
Stayed 4 nights in Jan 2023

6/10 Okay

David

Disliked: Cleanliness
Stayed 3 nights in Aug 2022
Response from Reina Roja on Sep 8, 2022
Hola, muchas gracias por su reseña. Sus comentarios son de mucha utilidad para seguir mejorando en nuestras areas de oportunidad y saber que estamos haciendo bien, me disculpo por no cumplir con algunas de sus expectativas. ¡Esperamos que nos de otra oportunidad, ya que nos encantaría tenerle cómo nuestro invitado de nuevo!Saludo Cordiales/ Reina Roja Team

2/10 Terrible

Gabriel

Disliked: Cleanliness, property conditions & facilities
If you like to be sweaty in your room smelling like wet towels then this is the place for you. Make sure you don’t get set up for a kidnap. Enjoy your vacation
Stayed 5 nights in Jul 2022
Response from Reina Roja on Jul 16, 2022
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

4/10 Poor

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities
This place is kind of horrible they wanna charge extra for everything including inviting someone over to you room . Cleaning could be so much better
Stayed 4 nights in Jun 2022
Response from Reina Roja on Jul 5, 2022
Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team

4/10 Poor

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing!
I had a bad experience, i should have read the reviews before booking here. The hotel is nothing like the pictures, nothing at all! Nothing like the description either!! Its very deteriorated, the bathroom does not come with bath robes nor hair dryer, there is no mini bar no coffee maker no safe no ceiling fan…… as everyone has complained we also had trouble with the key, which you got to try multiple times to make it work. But worst was the pillow cases smelling definitely not clean, to someone else’s perfume… we had to call and request clean ones which we never received until we went down to front desk to ask for them again. As per the staff they seem friendly but definitely not professionals.
You can see here dried saliva from previous guest here!
Stayed 1 night in Jun 2022
Response from Reina Roja on Jun 16, 2022
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

8/10 Good

JUAN LUIS

Stayed 3 nights in May 2022
Response from Reina Roja on May 31, 2022
¡Mil gracias por sus comentarios! Nos encanta que hayan tenido una grata experiencia en las instalaciones de Reina Roja. Nuestra ubicación está pensada para que pasen un momento inigualable durante sus vacaciones, y definitivamente creemos que lo hemos logrado. En Reina Roja tomamos muy en serio sus comentarios y haremos llegar el suyo a la gerencia general, me disculpo por no cumplir con algunas de sus expectativas. Todo el Staff agradece tus comentarios ya que son valiosos y significativos para futuros huéspedes. ¡Esperamos verlos nuevamente! Saludos Cordiales/ Reina Roja Team

2/10 Terrible

Ranishka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at La Reina Hotel was horrible. The hotel room was unclean. there was actually open condom in my room and a residue of semen on the curtains. This was disgusting and the bathroom was not clean at all. they didn't bother to clean the bathroom. Worse place i ever stayed.
Stayed 2 nights in May 2022
Response from Reina Roja on May 14, 2022
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

2/10 Terrible

Samuel Lamar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2022

4/10 Poor

GUILLERMO

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2022

8/10 Good

Janice

Stayed 7 nights in Apr 2022
Response from Reina Roja on Apr 30, 2022
Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team

4/10 Poor

Liyang

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff were not very helpful during check in. Hotel rooms pretty dirty and very dark at night. Lights are off in lobby at night and room is quite dark.
Stayed 1 night in Mar 2022
Response from Reina Roja on Mar 22, 2022
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

2/10 Terrible

Melissa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worse hotel I have ever stayed at …. We checked in and the next day we left and stayed somewhere else it was a total embarrassment…. The shower didn’t work I told the guy I front desk he said no one was available and that they would go the next day …. Nothing is like the pictures the place is totally falling apart …DONT STAY HERE!!! I sleeper there only one day and I got bed bits like 7 of them in my leg it was just terrible 😣
Stayed 7 nights in Mar 2022
Response from Reina Roja on Mar 29, 2022
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

10/10 Excellent

Chris D, River Grove

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location professional staff
Stayed 6 nights in Mar 2022
Response from Reina Roja on Mar 10, 2022
¡Mil gracias por sus comentarios! Nos encanta que hayan tenido una grata experiencia en las instalaciones de Reina Roja. Nuestra ubicación está pensada para que pasen un momento inigualable durante sus vacaciones, y definitivamente creemos que lo hemos logrado. En Reina Roja tomamos muy en serio sus comentarios y haremos llegar el suyo a la gerencia general, me disculpo por no cumplir con algunas de sus expectativas. Todo el Staff agradece tus comentarios ya que son valiosos y significativos para futuros huéspedes. ¡Esperamos verlos nuevamente! Saludos Cordiales/ Reina Roja Team

6/10 Okay

Aileen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's okay
Stayed 1 night in Mar 2022
Response from Reina Roja on Mar 7, 2022
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool building and cool rooms. Staff was friendly. Rooftop pool area has a great view of the city!
Stayed 2 nights in Feb 2022
Response from Reina Roja on Mar 1, 2022
Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Reina Roja on Feb 20, 2022
Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team

6/10 Okay

Valentin

Traveled with group
Disliked: Cleanliness, room comfort
Underwhelming
It didn't allow to get my gold status upgrade. They also took 3 days to provide me with the free wine on arrival so didn't even drink it since I left the next day. The hotel seemed a bit decayed. I aced the sign to clean room for 2 days straight and no one cleaned it nor changed the towels.
Stayed 3 nights in Feb 2022
Response from Reina Roja on Feb 9, 2022
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

8/10 Good

Fabrice

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Cool solution for a layover
The hotel is perfect for one or 2 nights
Stayed 1 night in Jan 2022
Response from Reina Roja on Feb 8, 2022
Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team

6/10 Okay

Apolinar

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The location of the property is the saving grace of it. The aesthetic of the place is interesting but not enough to repeat the stay. The times the bars are open isn’t very convenient for the price you pay for the life style resort fee. Lights in the room were broken. The theme room was pretty disappointing. Check in took longer than expected even though we arrived early no early check in or room upgrade were offered. No vip perks, Expedia wasn’t even mentioned at all or recognized by the hotel. Would likely not stay again here. But again the location is great pretty central and next to a taxi stand.
Stayed 7 nights in Jan 2022
Response from Reina Roja on Jan 24, 2022
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I have been in this hotel many times and toured it when it first opened but this is my first time staying. La Reina is still nice but room fotos and themes could maybe use an update. Very nice and enjoyable rooftop! I would recommend!
Stayed 1 night in Jan 2022
Response from Reina Roja on Jan 19, 2022
Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team

10/10 Excellent

Michael S, Orlando

Liked: Staff & service, amenities, property conditions & facilities
Just a wholesome, quirky place that suits my personality. Noise outside my window was often loud and if the music pumping from the club was good I would enjoy it. Unfortunately it was not. Aside from that I had a blast and this place is just enough debauchery without being over the top.
Stayed 5 nights in Jan 2022
Response from Reina Roja on Jan 17, 2022
Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team

8/10 Good

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location was amazing, close to all restaurants and max. 10 min by foot away from the beach. Stylish and great hotel
Stayed 1 night in Nov 2021
Response from Reina Roja on Dec 13, 2021
Hi Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team

10/10 Excellent

Irma

Stayed 3 nights in Nov 2021

8/10 Good

Jose, chula vista

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to quinta avenida
Stayed 5 nights in Nov 2021
Response from Reina Roja on Nov 28, 2021
Thank you for your comments! We love you had a pleasant experience the premises at Reina Roja. Our location is thought for you to spend a wonderful time during your vacations, and I definitely think we have succeeded. In Reina Roja we take your comments very seriously that is why we will make sure to let the General management to know about yours. All staff appreciate your comments as they are valuable and meaningful for future guests. We hope to see you again! Best Regards/ Reina Roja Team

10/10 Excellent

OSCAR

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2021

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is run down. The resort fee you pay is ridiculous for the subpar amenities. Also don’t agree to the tour where they use high pressure sales to sign up for some discount program. They also charged be for breakfast even though I didn’t ask for it. At first I thought it was the resort fee only. Be careful upon check in. Will never stay here again.
Stayed 9 nights in Oct 2021
Response from Reina Roja on Nov 22, 2021
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

8/10 Good

Jorge

Liked: Staff & service, room comfort
Sept 2021 Stay
I stayed here before and was nicer, on one side of the building all the wood looks horrible and not taking care of COVID didn’t do that I know that for in fact. What has made us go back if the receptionist this time his name is Josue that took VERY GREAT CARE of us very friendly always very professional and kind.
Stayed 4 nights in Sep 2021
Response from Reina Roja on Sep 14, 2021
Hi, thanks so much for your review. Your comments are very useful to continue improving in our areas of opportunity and to know what we are doing right. I'm glad you enjoyed your stay overall, and I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! Best Regards/ Reina Roja Team

6/10 Okay

Franklin

Liked: Cleanliness, room comfort
Broken toilet
The toilet kept breaking . I stayed 7 nights and 4 days out of 7 I had to ask to be fix. Phones didn’t work …
Stayed 7 nights in Jun 2021
Response from Reina Roja Hotel on Jul 19, 2021
Dear Franklin Thanks so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve. I'm glad you enjoyed your stay overall, and I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Mi experiencia en Reina Roja fue una decepción pues el hotel está muy venido a menos. Sus instalaciones están seriamente desgastadas. Con el pretexto de la pandemia no hacen limpieza apropiadamente y tampoco tienen sábanas limpias. Mis sábanas estaban manchadas y sin opción a cambiarlas. La alberca está cerrada por obras (situación que no reflejan en la descripción) y aún así cobran un resort fee que incluye desayuno y una 'barra libre' de cerveza con la que te obligan a hacer consumo de alimentos. En la descripción de Orbitz dice que todos los cuartos tienen un frigo bar y una máquina de café. En mi cuarto, después de solicitarlo, pusieron la máquina de café Nespresso (con dos cápsulas no originales) y nunca tuve disponible un frigo bar. El staff es amigable y hace lo que puede. Por ese lado no tengo quejas aún así mi experiencia fue tan mala que preferí salirme de ahí dos días antes de que terminara mi estancia a tener que dormir en sábanas previamente usadas por otros huéspedes. Terrible.
Stayed 4 nights in Jul 2021
Response from Reina Roja Hotel on Jul 19, 2021
Estimada Gracias por alojarse con nosotros y dejarnos saber las áreas donde necesitamos mejorar. Nos encanta proporcionar a nuestros huéspedes una experiencia fabulosa, así que nos disculpamos por los detalles en su estancia. Por favor, denos otra oportunidad, ya que nos encantaría hacer de su próxima estancia algo perfecta en todos los sentidos.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was told that the breakfast option was optional but up on arrival I was forced to pay an extra 150 dollars for something I never used. Bath towels and bed sheets were stained and when I check out they wanted to charge me for something I did not do. I would not stay here again I got a bunch of bug bites they have some sort of pest problem.
Stayed 5 nights in May 2021
Response from Reina Roja Hotel on Jun 7, 2021
Good afternoon, we are thank you in advance for take your time and inform us about your experience. We are checking our log if there are any reports or incidents regarding bites and stained sheets, unfortunately we do not know the name and room number to know more about the situation. As a note...the hotel periodically fumigates and we have documents that support it. I would like to know more about your case so that I can work in these areas. Thank you so much.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from CITLALI PEDRAZA / REINA ROJA on Apr 26, 2021
Estimado En Reina Roja Agradecemos sus comentarios, nos hubiera encantado su feedback sobre su estancia esto nos ayuda a mejorar nuestras areas de oportunidad. Cordialmente Equipo Reina Roja

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
outdated
Stayed 5 nights in Apr 2021
Response from CITLALI PEDRAZA / REINA ROJA on Apr 26, 2021
Estimado En Reina Roja Agradecemos sus comentarios, nos hubiera encantado su feedback sobre su estancia esto nos ayuda a mejorar nuestras areas de oportunidad. Cordialmente Equipo Reina Roja

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be free, however there is a fee for parking.
Stayed 1 night in Mar 2021
Response from CITLALI PEDRAZA / REINA ROJA on Mar 24, 2021
Thank you for your comments. We are working to provide the best for our guest. For policies and security we need to charge the amount, we hope your undesrtanding.