Ratings based on 46 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
UniquePosted Aug 18, 2014
Great hotel, great ubication. Walking distance to bars, restaurants etc
for Getaway With Friendsby A verified traveler
Great location but...Posted Jul 9, 2014 on Hotels.com
Title says it all, It was a great idea of the hotel, modern, architecturally different and unique but they have not maintained it at all. Location was perfect!
Recommendedby A verified traveler
Bad servicdPosted Jun 22, 2014 on Hotels.com
The service was terrible. Unable to order room service from phone...they couldn't understand me. Have to come down yo make the order and still received the wrong order. Staff was rude and impatient. Not a 5 star in term of service. But nice hotel in term of look and location
for Everyoneby A verified traveler from Calero
Great location, amazing staffPosted Jun 11, 2014
The location, and the staff of the best of the hotel, you can't get better in playa del carmen, the hotel has a unique decor, and i love it i will recomend the hotel, you can see that they are making huge improvements in the hotel, very well located that is the best!!!
for Couplesby Michael
Poor Receptionist ServicePosted May 6, 2014 on Hotels.com
We stayed one night at the hotel on our way to Tulum. We called the Manager Aaron for a wake up call and advised him we had a tour planned with a pick up at an outside location. In the morning we were not called. We eventually wake up and speak to a Jonathan who states that it was not documented and he is sorry. We asked him to cover a cab fair to make our schedule as a courtesy. He initially states yes but when the cab arrives does not. We speak later to Aaron the manager in the afternoon and he makes not efforts to make the situation right. we made our tour by 1 minute. It was not a pleasant experience. For a hotel that charges more than American rates, in a country where the average person makes 10 dollars a day, you would expect much more.
Posted Mar 28, 2014 on Hotels.com
for Couplesby Bill from Green Bay
Great Hotel Close to 5th AvePosted Mar 12, 2014
Pros: Location and price.
Cons: The lighting is a bit weird, but that is part of the design.
The Reina Roja Hotel is great. It is close to beach and 5th Ave. The hotel is unique and the rooms are comfortable. Housekeeping did there job and all the staff we talked to were helpful. The breakfast include was perfect for what we wanted. The bar has made fine cocktails. This is more of a party hotel than a quiet retreat, and the music never bothered us.
for Everyoneby terry from portland
hip place - different in a good way, good locationPosted Mar 6, 2014
Pros: it was something different and cool
Cons: price should be closer to $100 per night
Location: cool bars, shops, locals right out the door
cool place for sure, i'd stay again in Playa ... nice showers, beds are pretty cozy and the breakfast in the morning onsite is rad
for Everyoneby A verified traveler
Probably would have been a great hotel five yearsPosted Mar 5, 2014
Cons: Hotel should offer bottled/purified water. Confusing light switches in room (and most do not work). Horribly uncomfortable bed.
While I think this hotel was probably pretty fantastic five years ago, it's clear that it has begun to fall apart a bit. Beds are uncomfortable, many non-working light switches resulting in really dark rooms, and no bottled/purified water. Staff were great and I liked the pool, rooftop, complimentary breakfast, and room decor. But overall this place has deteriorated a bit, and it seemed like we were the only people staying there the whole time. Odd.
Recommendedby Chloé from L
Great location, trendy hotelPosted Feb 7, 2014 on Hotels.com
This hotel is stylish and extremely conveniently located right by the pedestrian area of Playa del Carmen. Very trendy looking hotel, with spacious and modern rooms. The breakfast is amazing, with complementary coffee, juice, fresh fruit and granola and your choice of egg dish. The staff at the front desk is very friendly and helpful, and they offer free underground parking for your rental car. I would highly recommend staying at La Reina Roja.