3 outdoor pools, pool umbrellas, sun loungers

Reviews of Riu Lupita - All Inclusive

3.5 out of 5
Riu Lupita - All Inclusive
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 232 out of 619 reviews" "
Rating 8 - Good. 203 out of 619 reviews" "
Rating 6 - Okay. 117 out of 619 reviews" "
Rating 4 - Poor. 28 out of 619 reviews" "
Rating 2 - Terrible. 39 out of 619 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was a smaller resort. I wish the beach would off been closer to the resort.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Suzanne,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear Donald,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

6/10 Okay

Brenda s, Village of Sheffield

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Small resort. Very nice main pool
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Mar 15, 2024
Dear Brenda s,Thank you for sharing your feedback regarding your recent stay.We lament to read that not all the aspects of your experience did meet your expectations as we place great importance in providing all of our guests with memorable experiences.We are looking forward to having another opportunity to host you soon for a much better experience.Sincerely,Hotel Riu LupitaOnline Reputation Manager

2/10 Terrible

Loi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property does not located on the beach and it's required for you to take the shuttle a 10 minutes ride to the beach. Nothing is going on at the property, the foods are bad, the entertainment is bad. Do not spend your money on this property!
Stayed 9 nights in Feb 2024
Response from Hotel Riu Lupita Online Reputation Manager on Mar 7, 2024
Dear Loi,Thank you for staying with us.We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu LupitaOnline Reputation Manager

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

2/10 Terrible

catalin

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
The property doesn't have beach access and you have to take a 10 minutes drive shuttle to get to the beach and that area it's limited. Very disappointed and either it's mentioned but very small fine print or not mention at all. The employee are overworked and they are not very friendly! The quality of food and drinks are limited and very poor. Lighting on the main dinning room it's very low and gives a feeling of depression! The hotel advertised as 5 Star. I don't know how it's allowed this kind of false advertising !
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Mar 4, 2024
Dear catalin,Thank you for sharing your experience with us!It's saddening to hear you weren't fully satisfied with your experience, as our goal is to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Courtney Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great drinks, good enterimant
Stayed 3 nights in Feb 2024
Response from Hotel Riu Lupita Online Reputation Manager on Feb 27, 2024
Dear Courtney Ann,Thank you very much for choosing us!It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon, Courtney Ann.Loving Regards, Hotel Riu LupitaOnline Reputation Manager

6/10 Okay

Yasmine

Traveled with family and small children
Overall I enjoyed the experience. If you’re traveling with a child it is nice to have such a small property. Everything is close. The staff is incredible. However, the shuttle to the beach is inconvenient and the specialized restaurants are terrible. The buffet is good and has a lot of variety. There is a lot to do around the resort but no one at the front desk really told us much. The resort is far from the airport and the excursions. You will not have access to the other Rius. It’s not bad for the price but I’d advise you to spend a bit more and upgrade to a resort on the beach.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Feb 20, 2024
Dear Yasmine,Thank you for your comment,We are happy to know that you enjoyed the wide and varied gastronomic offer that we present. We are also happy that you enjoyed everything there is to do in our complex.On the other hand, we are sorry that we did not meet your expectations in general.Have no doubt that we will write down your observations to discuss them with the relevant departments and continue improving every day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

6/10 Okay

CLAIRE ELAINE

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was extremely hard. Food was ok but not amazing. The pool cleanliness was questionable.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 16, 2024
Dear CLAIRE ELAINE,We really appreciate that you took the time to evaluate us and to share your feedback.We are disappointed that there were some inconveniences that made an impact on your overall experience. We strive to provide all of our guests with a wonderful experience and we regret that your stay with us was not entirely perfect!Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu LupitaOnline Reputation Manager

4/10 Poor

David

Traveled with family
The property doesn’t have immediate access to the beach! The restaurant and bar in the beach area closed at 5 pm so if you plan to stay for the Sunset no food or drinks will be available and you will have no transportation from the hotel to take you back. The beds are extremely firm making it very difficult to sleep. We were offered a mattress topper that helped a lot.
Stayed 6 nights in Jan 2024
Response from Hotel Riu Lupita Online Reputation Manager on Feb 9, 2024
Dear David,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read your stay was not perfect.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.Thank you for sharing this information with us, it is really helpful when implementing the adequate measures.Looking forward to hosting you again.Best Regards,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

4/10 Poor

heather, West St Paul

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In need of renovations, better activities, and bikes to use
Stayed 3 nights in Jan 2024
Response from Online Reputation Manager on Jan 31, 2024
Dear heather,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay and that it impacted your experience.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Warm regards,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Claus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a lovely stay at RIU Lupita the food and drinks are delicious the best you can get, the beach club is so nice and the beach with palms is the best you can get so perfect the staff at this hotel are outstanding 1000 point from us
Stayed 5 nights in Jan 2024
Response from Online Reputation Manager on Jan 31, 2024
Dear Claus,Thank you for your comment,We continually strive to provide the best quality and, to ensure, that all our guests return home with beautiful memories of their vacation with us.We note that in your case we met our goal.Now we just need you to come back to visit us again soon.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Daniel, Kingsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 7 nights in Jan 2024
Response from Hotel Riu Lupita Online Reputation Manager on Jan 25, 2024
Dear Daniel,It is an honour to be recognized as a good hotel. Thank you very much, the best news is that you enjoyed your holiday.We hope you will come back soon, Daniel!Warmest Greetings,Hotel Riu LupitaOnline Reputation Manager

8/10 Good

Stephanie Carolyn

Stayed 9 nights in Jan 2024

6/10 Okay

evening

Riu Lupita was overall a lovely experience. If you’re looking for a good all inclusive for a low price this place is it. What I will say is that the rooms leave something for the imagination. The bed was extremely hard, so hard I actually had pain on my hips and back because of it! Food is questionable, you will have to go off the resort to find anything that resembles authentic Mexican food. Drinks are very much the same, don’t expect a margarita made with out a mix. That being said, the bus to the beach was almost always on time and the adults only pool was the perfect place to relax. Enjoy your stay!
Stayed 6 nights in Jan 2024
Response from Riu Lupita Online Reputation Manager on Jan 16, 2024
Dear guest,We are very happy to read that you had a nice holiday.And we thank you very much for your positive remarks, we will take note of your review for improvements.Looking forward to welcoming you again.Kindest Regards,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Joseph, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent time. The facilities were very clean, the staff was very nice and helpful and anything I needed was either accessible or the resort would have it accessible for me.
Stayed 4 nights in Oct 2023
Response from Online Reputation Manager on Jan 17, 2024
Dear Joseph,Thank you very much for your review,We are very happy to know that you enjoyed our accommodation in several aspects.For us, your feedback is a breath of good energy that encourages us to continue on our path of continuous improvement.We look forward to seeing you again soon.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

6/10 Okay

Darryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only disappointment was there was an error on my booking and i was not aware of it. I tried to check in on line but it would not allow me too. i e mailed the hotel 4 days in advance but they never got back to me and it caused me to pay an extra $1000 to sort it out. ex[edia customer service was of no help either.
Stayed 4 nights in Dec 2023
Response from Riu Lupita Online Reputation Manager on Jan 4, 2024
Dear Darryl,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.Please accept our apologies. it is through your booking agency/channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to profusely apologize.Sincerely,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Abdelrahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU is always excellent. We loved it
Stayed 8 nights in Dec 2023

10/10 Excellent

seongi

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Dec 2023
Response from Online Reputation Manager on Jan 12, 2024
Dear seongi,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Davian

Stayed 3 nights in Dec 2023

6/10 Okay

Sébastien

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Dec 2023

6/10 Okay

Noridia

Traveled with family
Liked: Staff & service
Taxi that took us to the hotel, charged us 3x extra charge, also in the hotel i bought a trip plan to go to Xcaret and other places; they charged me twice. This was my 3rd time coming to Cancun and things have changed to the worse, everyone tries to trick you to pay extra for things that shouldnt be so expensive; i will never come back.
Stayed 5 nights in Dec 2023
Response from Riu Lupita Online Reputation Manager on Dec 15, 2023
Dear Noridia,Thank you very much for taking the time to provide your valuable feedback from your recent experience.However, we regret to read this. Please allow us to clarify that the taxi and excursion activities are not run by Riu. We are very sorry to learn about your discomfort.We have noted your feedback to ensure we can work on improving.Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

ihar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Отель Руи Лупита оставил положительное впечатление. Расположен не на первой линии но есть трансфер каждые полчаса .Занимает 10 минут. Но можно за 10 минут дойти до пляжа через гольф поле. Трансфер позволяет выйти рядом с городом но надо учитывать что трансфер только до 19 часов. Далее надо будет использовать такси 150 пессо. Сувениры в городе дорогие. Оптимально покупать за наличные в Чиченице. Питание в отеле великолепное .Выбор хороший. Ресторан со стейками находится на пляже и туда есть трансфер. Сам ужин занимает более двух часов . Стейк достойный, но не стоит на мой взгляд потраченного времени. В основном ресторане разнообразнее питание. Анимация средняя. Пенная тасовка в бассейне весело. Выезд на вечеринку в Рупиту соседнюю -весело и для разнообразия не плохо. В отеле есть возможность оставить вещи перед вылетом и пользоваться услугами отеля а потом принять душ. Из развлечений есть волейбол и настольный тенис и другая активность. Спиртное разнообразное и большой выбор коктейлей. Вечеринки с караоке на любителя. На пляже лежаков хватает но находятся они под пальмами и чтобы укрыться от солнца приходится их постоянно передвигать. Море не всегда спокойное но не глубокое. В ноябре водорослей было мало. На территории отеля и пляжа безопасно. Могу рекомендовать отель в соотношении цена-качество.
Stayed 8 nights in Nov 2023

10/10 Excellent

Alissia

Stayed 7 nights in Dec 2023

2/10 Terrible

James

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Food was mundane and not much taste. Many people including myself had one form or another of food poisoning. No drink service at all, had to fetch you own. Have had stayed at other rius and had great experience so our expectations were quite high and they totally fell flat here. 3 star at best. Very disappointed
Stayed 7 nights in Nov 2023
Response from Riu Lupita Online Reputation Manager on Dec 13, 2023
Dear James,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge, for further improvements.Best Regards,Hotel Riu LupitaOnline Reputation Manager

2/10 Terrible

Brock

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst resort I’ve ever stayed at in my life!
Stayed 7 nights in Nov 2023
Response from Online Reputation Manager on Nov 20, 2023
Dear Brock,Thank you for your comments regarding your recent stay. We regret that your experience with us was not what you expected and we wish to apologize for the inconvenience. We very much hope you will allow us to welcome you back to ensure all elements of your stay are flawless.Yours sincerely,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Huma

Stayed 4 nights in Nov 2023

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. This was our second visit to this property and would come and visit it again!
Stayed 5 nights in Oct 2023
Response from Online Reputation Manager on Nov 8, 2023
Dear Joshua,We would like to express our gratitude to you for taking the time to give us such a wonderful review.We are very pleased with your satisfaction with our services, and, please know that we were very flattered by your comments.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Alfredo, Port richey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Wendy

Stayed 5 nights in Oct 2023

10/10 Excellent

Joseph, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent time. The facilities were very clean, the staff was very nice and helpful and anything I needed was either accessible or the resort would have it accessible for me.
Stayed 4 nights in Oct 2023
Response from Riu Lupita Online Reputation Manager on Oct 20, 2023
Dear Joseph,The best compliment is learning that our valued guests enjoyed their stay.Thank you very much for taking the time to share your fabulous feedback.We would like to welcome you again and we wish you a great day, Joseph.Caring Greetings!Hotel Riu LupitaOnline Reputation Manager

4/10 Poor

Kim Yvette

Traveled with group
Disliked: Amenities
Food was horrible
Stayed 4 nights in Sep 2023
Response from Online Reputation Manager on Oct 5, 2023
Dear Kim Yvette,Thank you for sharing your experience with us!We are sorry you were not entirely satisfied with the restaurants food choices as we give great importance to meet all guests expectations.We hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it isn't a water front property, it is an excellent budget option, food and drinks are excellent - RIU standard across all properties, staff is super friendly and hard working. This is our second stay there and we'll come back.
Stayed 7 nights in Sep 2023
Response from Online Reputation Manager on Sep 21, 2023
Dear Paula,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu LupitaOnline Reputation Manager

4/10 Poor

Mohammad Arbaaz

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing !!!!
Stayed 4 nights in Sep 2023
Response from Online Reputation Manager on Sep 8, 2023
Dear Darrell,We would like to thank you for taking the time to share with us your comments and your experience during your last visit to our facilities, as they are very important for us to continue creating experiences for our guests.We hope to see you again soon in one of our facilities enjoying your holiday.We hope to have you soon in this, your home.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

6/10 Okay

Paul

Details reservations
Stayed 3 nights in Jul 2023
Response from Riu Lupita Online Reputation Manager on Aug 4, 2023
Dear Paul,We regret to read that your experience did not meet your expectations, as our goal is to make your stay memorable.Please allow us to clarify that, when reservations have been arranged and charged by a third company, it is the guest’s booking channel who is in charge of the reservation. Regrettably, we cannot reply on their behalf.Best Regards,Hotel Riu LupitaOnline Reputation Manager

2/10 Terrible

Daniel, Glendale Heights

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Mia Mary, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and management! Wonderful time we had. Thank you very much! Will come back again!
Stayed 3 nights in Jul 2023
Response from Online Reputation Manager on Aug 2, 2023
Dear Mia Mary,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu LupitaOnline Reputation Manager

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beach club closed to early and buses stop running to early.
Stayed 4 nights in Jun 2023
Response from Riu Lupita Online Reputation Manager on Jun 16, 2023
Dear Richard,We appreciate your feedback, as this is a great resource for us to constantly improve our guests’ experience. It is very unfortunate to read that, we could not fulfil your wishes and there were some aspects that made your stay less pleasant.The management will be notified.Best Regards,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Dala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in May 2023

8/10 Good

Max

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small resort, nice and cozy and easy to walk through and find everything. One main bar and pool, plus a side pool for quiet relaxation. We didn't use all the amenities, but we did notice a gym, tennis court, chess board, ping pong table, and a kid's club (I know I am missing certain things). There were 3 specialty restaurants: Mexican food, Italian food, and Steakhouse. Good size resort for a small trip (i.e. one week). There were also extra excursions that were offered for an extra price. Riu Lupita did make special accomodations for my partner's birthday, which was really something extra! 8/10 great resort for the cost.
Stayed 5 nights in May 2023
Response from Riu Lupita Online Reputation Manager on Jun 7, 2023
Dear Max,We are very grateful for your fabulous feedback.It is rewarding to read you enjoyed your holiday.Thank you very much, Max!We hope you visit us again very soon.Kindest Greetings,Hotel Riu LupitaOnline Reputation Manager

6/10 Okay

Cristyna johanna

Stayed 3 nights in May 2023

8/10 Good

Venus, Decatur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Maria de Lourdes Guerra Ramirez-

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I never leave a review but I was so please with the hotel the food was excellent, shopping was very easy because the bus take you to 5 ave. Right in the heart of playa del Carmen prices much cheaper the Cancún, the bus take you to the beach and the beach bar and restaurant are very convenient it’s a lots of palms so plenty of shades, you are in contact with the nature so you can see different kind of animals playing around if you don’t bother them they don’t bother you , its small ruins at walking distance , you feel safe to walk around because it’s a gated area so no uninvited guess or robbers are allowed inside. The service people and entertaining are very nice make you feel like family. The night shows are great and fun I love it in resume I been in Cancún and Playa del Carmen a few times and I can recommended this hotel to every one great job guys . I am definitely coming back see you soon thanks every one in Riu Lupita for a great fun week .
Stayed 5 nights in May 2023
Response from Riu Lupita Online Reputation Manager on May 23, 2023
Dear María de Lourdes Guerra Ramirez,Thank you very much for taking the time to leave your outstanding review!It is very rewarding to learn you enjoyed your holiday.And we would love to welcome you again very soon, María.Kindest Regards!Hotel Riu LupitaOnline Reputation Manager

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Would give it a 4.5 to 5 if it was directly on the beach. Mid sized resort, easily walkable. More variety at breakfast buffet would be welcomed
Stayed 7 nights in May 2023
Response from Riu Lupita Online Reputation Manager on May 17, 2023
Dear Claude,We really appreciate you took the time to leave your stupendous review!Knowing you enjoy your well-deserved holiday makes every effort worthwhile.Wishing to see you soon!Warmest Greetings,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Lisa, Airway Heights

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just that it wasn't on the beach
Stayed 7 nights in May 2023
Response from Riu Lupita Online Reputation Manager on May 15, 2023
Dear Lisa,We thank you so much for your fantastic evaluation.It makes all the work from all our staff team worthwhile.Also, it is wonderful to learn that you enjoyed your stay.Having you back would be great, Lisa!Warmest wishes,Hotel Riu LupitaOnline Reputation Manager

10/10 Excellent

Amparo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Awesome place
Stayed 3 nights in Apr 2023
Response from Riu Lupita Online Reputation Manager on May 4, 2023
Dear Amparo,It is great to learn you enjoyed your stay at our hotel.Reading your review is rewarding, since we work to make sure our guests have a great stay.Thank you for sharing your fantastic feedback, Amparo!We cannot wait to host you again.Caring Greetings,Hotel Riu LupitaOnline Reputation Manager

8/10 Good

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this trip to celebrate my daughter and my birthday (we are both proud mommy/daughter Aries). She turned 9 and I turned 36. Although we were never celebrated despite telling the front desk and the fellow staff, for the price, I really loved our stay and our service. Yes, it was a pain to hop on a shuttle to get to the beach or to the town, but at the end of the day I knew what we were getting into because of the reviews of others. If you are in need of a getaway, book now. I do warn those, however, that the dining options when we were there were limited and the all you care to eat (buffet) was the only dining option for our schedule.
Stayed 5 nights in Mar 2023
Response from Riu Lupita Online Reputation Manager on Apr 24, 2023
Dear Jessica,We really appreciate you took the time to leave your fabulous feedback.Knowing yourdaughter and enjoyed your well-deserved holiday makes every effort worthwhile.We will take note of your remarks, we wish to apologize for not delivering a great birthday.Wishing you both will visit us again soon.Best wishes!Hotel Riu LupitaOnline Reputation Manager

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness, staff & service
Overall it was a pleasant experience for the price. We were super disappointed we weren’t right on the beach and needed to be shuttled to the Lupita Beach Club. We were under the impression we were able to use other RIU facilities but just not the RIU Palace but then were told that excluded anyone staying at the Lupita, that just applied to RIU Playacar, Tequila and Yucatán like we weren’t good enough. They wouldn’t even allow us to walk through the lobby of the Playacar for beach access. What started off my frustration with RIU too was it being advertised there’s a courtesy shuttle for guests from the hotel to the airport but when I tried to set it up they said it wasn’t available to us because I booked through Expedia despite the fact we were staying 10 days at their resort. Staff was mostly friendly and helpful. Hotel is older and basic amenities but overall we were happy with our stay but will never stay at RIU Lupita again.
Stayed 9 nights in Apr 2023
Response from Riu Lupita Online Reputation Manager on Apr 14, 2023
Dear Dawn,Thank you very much for choosing Riu and for sharing your feedback. Please let us explain that when a booking is made through a third party and not RIU, it is the agency with whom the guests have booked, who is in charge of the reservation, unfortunately, we cannot reply on their behalf.As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the relevant department for an appropriate follow up and we sincerely hope that you will give us another chance to welcome you again and share a more pleasant experience.Warmest Regards,Hotel Riu LupitaOnline Reputation Manager