6/10 Okay
peter, New York
Mar 18, 2024
Liked: Cleanliness, staff & service
Beach is lovely and staff accommodative.
Rooms are dated - Furniture scuffed, visible cracks in wall. overhead shower required to jam a floss pick on the side of the push button (maid left it alone in position) and the stand alone tub water pressure was negligible (40 minutes to fill). Spoke with the front desk, who sent a repair person. Asked the manager if I could switch rooms. Manager was polite noting the tub water pressure was the same for the entire property. I was sent a kind note along with chocolate strawberries. Your on vacation, nothing can derail relaxation and fun.
Beach allows for long walks both North and South. Attentive staff brought beverages to the beach lounges.
I was disappointed, as I chose a property with a tub jacuzzi to nursie a shoulder injury.
A new coat of white paint along with plaster and furniture touch ups would improve the guest experience a lot.
As a pescatarian, there were choices every night. The head chef may consider to ensure a vegetarian/pescatarian each night at the Mexican station. There were squash flower and mushroom different evenings, however selective nights were meat only.
Overall a good stay. In regards to the jacuzzi water pressure, you expect more from RIU properties brand and consistency.
peter
Stayed 9 nights in Mar 2024