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Riu Palace Mexico - All Inclusive

4.0 star property
Stylish property on the shore with 4 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Riu Palace Mexico - All Inclusive

Photo gallery for Riu Palace Mexico - All Inclusive

Fountain
Minibar, in-room safe, blackout drapes, iron/ironing board
6 restaurants, breakfast, dinner served; Italian cuisine
Property grounds
Reception

Overview of Riu Palace Mexico - All Inclusive

8.8

Excellent

Popular amenities

  • All inclusive
  • Restaurant
  • Bar
  • Room service
  • Pool
  • Breakfast included

Explore the area

Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Popular LocationRosa Roja1 min walk
  • Popular LocationPlayacar Golf Club2 min drive
  • Popular LocationMahi Golf Course3 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive
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Room options

Suite (C)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Jetted Tub (C)

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior (U))

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (M)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub (L)

  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

Suite (U)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior (L))

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

  • 501 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (U)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (B2C)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C CAN)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Jetted Tub (B2C CAN)

  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior (E))

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C CAN)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior, B2C CAN)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (M)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Junior Suite (Superior, B2C-US)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Junior Suite (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior (C))

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Junior Suite (C)

  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed

Double Suite Superior

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Quadruple Suite Superior

  • Sleeps 3
  • 2 Double Beds

Double Suite Superior

  • Sleeps 4
  • 2 Double Beds

Double Suite Superior

  • Sleeps 3
  • 2 Double Beds

Similar properties

About the neighborhood

Playa del Carmen

Located on the beach, Riu Palace Mexico - All Inclusive is in Playacar, a neighborhood in Playa del Carmen. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Playa del Carmen Main Beach and Maroma Beach. Traveling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.

What's nearby

  • Playacar Golf Club - 2 min drive
  • Quinta Avenida - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playa del Carmen Main Beach - 10 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • Rosa Roja - 1 min walk
  • Starbucks - 3 min walk
  • Restaurante Miramare - 10 min walk
  • Restaurante Uxmal - 11 min walk
  • La Barra Artesanal - 5 min walk

About this property

Riu Palace Mexico - All Inclusive

Upscale all-inclusive property located in Playacar
Consider a stay at Riu Palace Mexico - All Inclusive and take advantage of a free breakfast buffet, a swim-up bar, and a poolside bar. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in a massage at Renova, the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Italian cuisine and more. Fitness classes are offered at the health club; other things to do include surfing/body boarding, volleyball, and snorkeling. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, tennis courts, and a bike on site
  • Express check-out, express check-in, and multilingual staff
  • Guest reviews give good marks for the beach locale, helpful staff, and overall condition
Room features
All 434 rooms feature comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like air conditioning and separate sitting areas. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and separate tubs/showers
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Riu Palace Mexico - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Riu Palace Mexico - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Mexico - All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Palace Mexico - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Riu Palace Mexico - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Mexico - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include windsurfing, snorkeling, tennis, and more.

Where is Riu Palace Mexico - All Inclusive located?

Nestled on the beach, this Playacar property is within 2 mi (3 km) of Piste Cyclable sur Paseo Xaman-Ha, Quinta Avenida, and Playa del Carmen Main Beach. Mahi Golf Course and Mayan Ruins of Playacar are also within 1 mi (2 km).

Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1006 reviews" "
Rating 8 - Good. 232 out of 1006 reviews" "
Rating 6 - Okay. 84 out of 1006 reviews" "
Rating 4 - Poor. 36 out of 1006 reviews" "
Rating 2 - Terrible. 37 out of 1006 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

peter, New York

Liked: Cleanliness, staff & service
Beach is lovely and staff accommodative. Rooms are dated - Furniture scuffed, visible cracks in wall. overhead shower required to jam a floss pick on the side of the push button (maid left it alone in position) and the stand alone tub water pressure was negligible (40 minutes to fill). Spoke with the front desk, who sent a repair person. Asked the manager if I could switch rooms. Manager was polite noting the tub water pressure was the same for the entire property. I was sent a kind note along with chocolate strawberries. Your on vacation, nothing can derail relaxation and fun. Beach allows for long walks both North and South. Attentive staff brought beverages to the beach lounges. I was disappointed, as I chose a property with a tub jacuzzi to nursie a shoulder injury. A new coat of white paint along with plaster and furniture touch ups would improve the guest experience a lot. As a pescatarian, there were choices every night. The head chef may consider to ensure a vegetarian/pescatarian each night at the Mexican station. There were squash flower and mushroom different evenings, however selective nights were meat only. Overall a good stay. In regards to the jacuzzi water pressure, you expect more from RIU properties brand and consistency.
Stayed 9 nights in Mar 2024

10/10 Excellent

Anthony Glenn

Traveled with group, Traveled with partner
Would definitely come back. Rui’s are the best resorts!
Stayed 7 nights in Mar 2024

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The RIU never disappoints. We will use them at everything opportunity. Staff and hospitality is amazing. No complaints.
Stayed 6 nights in Mar 2024

8/10 Good

Nancy Ann, Almont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at many Riu Palace properties over the years and really like them. I would have given 5 stars if the rooms were a little better. They were very tired looking and probably due for a refurb. Other than that, the outdoor areas were beautiful and very well maintained. The food at the restaurants and buffet were excellent and the beach was phenomenal!
Stayed 4 nights in Mar 2024

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was loud and goes until 10:30 pm every night and you could hear doors closing everywhere so not too sound proof but awesome people and overall we liked it. We like to go to bed by 10. One night the hotel next door played their music until 12:30 am
Stayed 7 nights in Mar 2024

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay in Playa Del Carmen with Riu and they fulfilled all of our expectations. We absolutely loved how everyone at Riu goes out of their way to make sure we were happy and satisfied. The cleanliness and all of the dining options plus the nightly entertainment on site with a short stroll to the beach makes this place the perfect getaway for us. We highly recommend!!!
Stayed 5 nights in Mar 2024

10/10 Excellent

SUZANNE

Traveled with partner
The grounds and pools were beautiful and all the staff were very friendly. Richard at the front desk was awesome. The buffet and restaurants were very good. Only thing disappointing was that the band did not play in the square every night like the schedule promised. When the band did play, it was fun. We are not fans of the Michael Jackson show, Riu hotels should schedule more silent disco nights and live bands and fewer shows.
Stayed 9 nights in Feb 2024

10/10 Excellent

Timothy Karl, Park Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food! Especially liked the guacamole restaurant! Steak and shrimp and steak and lobster yummy.
Stayed 7 nights in Feb 2024

10/10 Excellent

Hilda Del Carmen, Bronx

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff are wonderful! The room is outdated but clean. There are activities thru out the entire day.
Stayed 5 nights in Feb 2024

8/10 Good

Milka Millie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.0