Ratings based on 356 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Houston TX
Beautiful Beach, great foodPosted Aug 26, 2014
Overall great experience, great food and beverage selection, day time access to adjacent Riu Yucatan and Playacar. Beautiful beach facilty with many water activities including sailing. Good evening shows and entertainment.
for Everyoneby A verified traveler from Chicago
A diamond among jewelsPosted Aug 20, 2014
Pros: People would come from other RIU resorts to this pool. There are 3 bartenders, more of a family atmosphere and it's never jam packed.
Cons: I would like them to focus on local food instead of trying to be everything to everyone.
Location: Short walk to the beach, long walk to 5th ave shopping district. Lots of free beach activities: snorkel, scuba lessons etc.
The property is scenic and the night entertainment is fun for the whole family. They do kids shows after dinner and then at 9 is the main act. There's usually dancing, sometimes games with guests. The staff is very helpful and genuine. I definitely recommend it, it's half the cost of the RIU Mexican palace across the street and all the same fun.
for Everyoneby A verified traveler from fort worth TX
Great ResortPosted Aug 16, 2014
I stayed here for 5 days/4nights with my boyfriend. We loved it! The service was excellent. The staff was super friendly and helpful. The food was great, as were the alcoholic drinks. Overall, we had a great experience
by A verified traveler from Ca
The hotel overall is okay. Too far from the beach.Posted Aug 15, 2014
The hotel is too dark at nite. Needs more lights. Too many weird animals running around. More activity. Too boring
for Everyoneby A verified traveler from miami, fl
nice hotelPosted Aug 14, 2014
Location: good location
very nice experience i recomended this hotel to everyone
for Everyoneby A verified traveler
Posted Aug 11, 2014
Good all inclusive. Rooms a bit outdated. Pool needs some better maintenance. Good buffet.
for Everyoneby A verified traveler from Russia
Posted Aug 5, 2014
The hotel is located quite far from the beach. Very much work of animators was pleasant. Food was high quality and various.
for Everyoneby A verified traveler from New York
Beautiful hotel , pool and beach access.Posted Aug 5, 2014
Pros: The hotel was all-inclusive, everything included i mean everything.
Cons: We had a room with two queen sized beds if they would have offered a room with a two separate sleeping quarters for families I would of preferred it.
Location: The location was ideal for familes, however the hotel should give maps and more detailed directions. Getting to the hotel was diffIcult.
Our family of four had a great time, this all-inclusive destination was beyond what we expected. The total experience was great and we will tell everyone we know what a great time we had. We traveled with two discerning young travelers who raved about the time they had.
by A verified traveler from Ohio
Nice hotel with friendly staff and clean rooms.Posted Aug 4, 2014
Pros: The beautiful spacious lobby and restaurant areas. The pathways out onto the grounds were lit up at night. The pools were clean and refreshing.
Cons: Transportation to and from the beach area.
Location: We enjoyed walking to the other hotels and storefront shops in the area.
Our experience is rated appropriately due to the July weather being extremely hot and our room was not cool enough to feel comfortable. The hotel staff was notified and maintenance came but the room temperature was the same. We had to retreat to other areas of the hotel to cool off. Again with the extreme heat a walk path to the beach was 10 minutes and exhausting. The transportation to the beach is very limited and stops running between 1 - 3pm. We enjoyed the pool areas and the multiple food restaurants with so many choices. We purchased an excursion by Best Day Travel (BD Travel) and waited for Lomas Travel to pick us up, however we were told to wait in the wrong location and never got picked up. We went to notify the representative of BD Travel (in the hotel lobby) and had to wait over an hour before she returned. At this time we wanted to be reimbursed. It took another 40 minutes to get the credit or (charge back receipt) and have yet to receive it back into our account. Since then we've returned home and still waiting after 6 days.
for Everyoneby A verified traveler from Las Vegas
Nice hotel but is far from the beachPosted Aug 3, 2014
Pros: The variety of the food and the shows
Cons: They need to get hair conditioning in the rooms shouldn't be control by the front desk.
Location: Go to two other Riu Hotels, small stores after you get out of the hotel, We went also to Xcaret park is like 20 minutes from the hotel, beautiful park
I had a good time specially that this was our Family Vacation. The entertainment, house keeping and bar staff are all excellent they work so hard to make you feel welcoming. The international restaurant where they serve breakfast I had only one bad experience, Carlos one of the Captains was very rude to us because we came 15 minutes before they were closing for breakfast, He said to me that we need to move fast because the restaurant was about to close and then I have 2 beach towels in my hand because unfortunately my beach back just break on the way to the restaurant, so I said to my husband let me help you getting the towels out of the back and then you can carried the back better until we get to the restaurant. I did explained the situation and the reason why I was having the towels in my hand until I seat in the restaurant, Do you think He said to me, I'm sorry what just happened to you? or something nice, nothing, I did explained everything to him in Spanish because that is my primary language. He needs better skills for customer service. Also please take your hair conditioning, never being in a hotel or motel that they don't provide hair conditioning, it is regulate by the front desk, and when you go to asked them ad tell them you need it for your hair, they are looking at you like you are from different planet or acting like they don't know what it is that. The picture of the hotel is showing a beach behind the hotel that is no true.