Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Everything was nice

Posted Oct 24, 2014
Everything was nice except for the people that feed the crazy cotis they will do anything for food so be careful when u eat
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, N.Y.

We has the Greatest first family Vac since 2009

Posted Oct 20, 2014
Our 2 kids boys 4.5 & 2.5 years old has there first out of country vacation! Did not wan't to leave the pool. Also love the wild amimals living on the Resort. The food was 5 Star and Entertainment was great for all ages everynight after dinner. We also visited all the other RIU Resort's about a 5-10 min walk near by to swim in the Ocean and play in the sand. Aslo 5 avenue Shopping was a graer place to shop only 7 dollars for a taxi ride 10 mins dive. Wonderful Shops and everyone was very nice helping us with our double stroller which was the way to go with Two kids under 5 years old.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

very enjoyable

Posted Oct 18, 2014
Pros: everything
Location: fifth ave was fun
staff was very friendly the hotel was clean and i liked the food
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Oct 11, 2014
Pros: Friendly staff...
Cons: The Asian food! Too many animals on property!
Location: Not too far from town & 5thAvenue!
Our stay was very pleasant....we found the food very good....the walk to the beach was not far!
5 out of 5
Recommended
for Everyone
by A verified traveler from providence, rhode island usa

the best hotel and the best location

Posted Sep 25, 2014
Pros: every think.
Cons: . they should deal with us currency, and they should have a wine list.
Location: excellent location, and nice to walk to stores and to be beach.
was the best resort that I have stayed, that is no words to describe, from the reception to the towel kiosk. I would like to recognize chef Daniel, Carlos, Leo, Bernardino, Felix, Rangel, David, Nonas, Rey and all the bartenders and wait stuff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Beautiful Beach, great food

Posted Aug 26, 2014
Overall great experience, great food and beverage selection, day time access to adjacent Riu Yucatan and Playacar. Beautiful beach facilty with many water activities including sailing. Good evening shows and entertainment.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

A diamond among jewels

Posted Aug 20, 2014
Pros: People would come from other RIU resorts to this pool. There are 3 bartenders, more of a family atmosphere and it's never jam packed.
Cons: I would like them to focus on local food instead of trying to be everything to everyone.
Location: Short walk to the beach, long walk to 5th ave shopping district. Lots of free beach activities: snorkel, scuba lessons etc.
The property is scenic and the night entertainment is fun for the whole family. They do kids shows after dinner and then at 9 is the main act. There's usually dancing, sometimes games with guests. The staff is very helpful and genuine. I definitely recommend it, it's half the cost of the RIU Mexican palace across the street and all the same fun.
5 out of 5
Recommended
for Everyone
by A verified traveler from fort worth TX

Great Resort

Posted Aug 16, 2014
I stayed here for 5 days/4nights with my boyfriend. We loved it! The service was excellent. The staff was super friendly and helpful. The food was great, as were the alcoholic drinks. Overall, we had a great experience
3 out of 5
by A verified traveler from Ca

The hotel overall is okay. Too far from the beach.

Posted Aug 15, 2014
The hotel is too dark at nite. Needs more lights. Too many weird animals running around. More activity. Too boring
5 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

nice hotel

Posted Aug 14, 2014
Pros: everything
Cons: nothing
Location: good location
very nice experience i recomended this hotel to everyone