Ratings based on 467 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2015
We originally booked at Riu Tequila and once we got there they informed us we were staying at the Riu across the street. It wasnt as nice and updated, but it was on the ocean. We had a great time regardless, but felt like we were taken advantage of since we had no control over the situation. We had researched and spent months believing we were staying at Tequila and suddenly we were thrown in a cab being sent to a different resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario Canada

Posted Feb 13, 2015
Pros: The location of its rooms in a park like setting away from the lobby and nightly entertainment. Very quiet. We are lite sleepers so this was a big plu
Cons: Internet was very slow.
Location: The beach south of Playa del Carmen is fantastic. You can take trips to Tulum and other historic sites. Diving and snorkeling is available on Cozumel
Nice hotel located in a lush green setting not directly on the beach but shuttle transportation if you choose not to walk the 10 minutes. The walk itself is a beautiful trip through a park Ike setting.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario Canada

Posted Feb 13, 2015
Pros: The location of its rooms in a park like setting away from the lobby and nightly entertainment. Very quiet. We are lite sleepers so this was a big plu
Cons: Internet was very slow.
Location: The beach south of Playa del Carmen is fantastic. You can take trips to Tulum and other historic sites. Diving and snorkeling is available on Cozumel
Nice hotel located in a lush green setting not directly on the beach but shuttle transportation if you choose not to walk the 10 minutes. The walk itself is a beautiful trip through a park Ike setting.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Littleton, Co

Wonderful Stay but

Posted Feb 12, 2015
The only issue we had was it seemed they lost our reservation. After serval minutes of trying to find us in the computer, they said we were selected for an "upgrade@ to the Riu Yucatan, which is on the beach side. We went ahead and took the "upgrade@ to the Yucatan but our room was small and the decor was loud and what I'd consider a cheesy attempt to be modern. We went back the next day and asked for a room at the Riu Tequila which was more to our taste. The rest of our stay was enjoyable but we were inconvenienced by all the shuffling around.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2015
We've stayed there 3 times and love it there! Food, service, atmosphere, everything! ! Can't wait to go back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Moab, Utah

Great All-inclusive Hotel

Posted Jan 20, 2015
Pros: We love the hotel and the great food. The Jalisco buffet has variety and high quality. We enjoyed the specialty restaurants.
Cons: The plastic mattress pad is annoying. The nightly entertainment is OK.
Location: It is a short walk to the beach with is kept clean and is fun for swimming. Many tours for attractions nearby can be arranged at the hotel.
Two years ago we liked our stay in Riu Tequila so much that we went back this year for 10 days. The staff is extremely friendly and helpful. The hotel and the grounds are well maintained.
1 out of 5
by A verified travelerfrom new york

THEY OVER BOOKED AND DIDN'T LET US STAY THERE

Posted Jan 12, 2015
Pros: my experience continued, The front desk clerk did nothing but smile and say we had to wait for a manager. I went to the front desk 4 more times to
Cons: speak to a manager and she was never there, completely avoided me. I never spoke to anyone who was important or offered up anything.
I booked 6 months ago a trip with 4 people for the week of Sat 1/3 - 1/10. 2 seperate reservations for 2 couple. After traveling for 14 hours we get to the resort and they try to offer us an "upgrade" to the resort across the road to the Riu Yucatan. I stayed at the tequila before, it has a sports bar with american football on that is open 24/7, also the swim up bar is better at tequila. I turned down the upgrade and said we would like to stay at yucatan. Then the clerk told us that there was only one room left and one of us would HAVE TO go to the yucatan. They said its closer to the beach and tried to sell the yucatan to me. I was very unhappy, we went back and forth with them for over and hour asking to speak to a manager. They repeatedly said its not Tequila's fault, i have an issue with sales. The manager isn't available and I would have to go to yucatan until monday, then come back and talk to the manager Natalia and sales. I was tired hungry and wanted to watch football so after causing a scene I decided to go to yucatan. If you stay at a riu in the riviera you can eat and drink at them all. My friends who did not have a room available at the tequila wanted to grab a drink and eat quickly before getting a taxi and going to the yucatan, the front desk wouldn't let them go to the buffet or the bar. We went to the yucatan waited in line for another hour to check in, then we tried going to the 5 pm buffet and they didn't open the doors until 526.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wheeling, IL

We loved the Riu Yukatan!

Posted Jan 11, 2015
Pros: We loved the beach and the pool and the friendly staff!
Cons: The rooms were very clean except sometimes seemed too cold and damp. There was some confusion about which of the other Riu hotels we could eat at.
Location: We loved the Yukatan because it is at the beach. We also loved walking to the market and the other hotels on the street.
Upon check in we were moved to the Yukatan Hotel across the street on the beach side. We loved this hotel! The pool and the beach were fabulous and the staff was excellent. We really enjoyed the Sports & Entertainment Team, lots of fun during the day and into the night.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L.A.

you need to walk to the beach is not in front

Posted Jan 11, 2015
Pros: everething food, kidness, security, close to parks we love it thanks
Cons: nothing we were so happy thanks
Location: the mercado is close u can walk to another riu hotels, parks, kayaks, dive, sports so much more it was so much to do
you feel close to nature see animals and people are nice, they have fun
3 out of 5
by A verified travelerfrom New York

Decent hotel, but not what we expected

Posted Jan 5, 2015
Pros: Access to both the Riu Yucatan and Lupito. The service was friendly, beautiful lobby and the grounds are kept very clean.
Cons: Improve quality of Wifi!! The pool chairs are outdated and uncomfortable. Update the furniture and room keys to electronic key cards .
Location: Great location. Gated strip along the Playacar beach. Felt very safe, was only a 10-15 minute taxi ride to downtown bars, restaurant area
The hotel was nice, checked most of the boxes of amenities we were expecting except the hotel was not on the beach, as we had thought it was. However, you do have access to the Riu Yucatan, which is beach front and only a 7 minute walk across the street. The pool and beach are 100% livelier and nicer than the Riu Tequila. The Tequila pools are very quiet and the chairs are not very comfortable. Overall, the Tequila seems more outdated than the Yucatan, however for the price and convenience of having access to the Yucatan it was worth the price. The food was fair, not terribly outstanding, but every day and meal we were able to find food that was good. Close access to the downtown Playa del Carmen nightlife. The strip where the hotel is located is on a gated strip along the beach where there are a handful of other resorts, making the area feel very safe and friendly. The hotel staff is very nice and accommodating. The Yucatan had good entertainment throughout the day which made everyday enjoyable and different. The rooms were OK, outdated and not very warm and welcoming. Wifi was terrible. Overall, a terrific vacation, with some inconveniences along the way. If i were to go back, I'd book the Yucatan though.