Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington state

Beautiful beach!

Posted Jul 21, 2014
Great beach and helpful staff. Buffet offered multiple options each day to choose from. Rooms very comfortable and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from g

E,cellente

Posted Jul 14, 2014
Good experence, excellent services, rha room always clean, good food and drink.
3 out of 5
by A verified traveler

Awesome service; small rooms with no view.

Posted Jul 13, 2014
The hotel is beautiful. It's on the beach. The staff is awesome. The rooms are very small. The shower door did not close. The bathroom floor tile was dirty. The sheets were dirty. The towels were very rough. Everything was awesome except for the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx.

Great first stay in Playa.

Posted Jul 12, 2014
Stayed in a Jr Suite. Lots of space, less than 5 minute walk from room to the beach. Very attentive staff, nice facilities. About a 50 minute walk to La Quinta Avenida, but taxis are readily available if you prefer not to walk. Will definitely be going back!!
5 out of 5
Recommended
for Everyone
by A verified traveler from chile

Comfortable hotel good localitacion

Posted Jul 1, 2014
Pros: The good atencion of the employers
Almost everything good ,for me the most important thing for my vacacion is to be in tach with my family by internet ,they say that they give you 90 minutes for 24 hours ,i never gat that time and the conection was bad and you have to go to the lobby weare is no aircondition to get free internet . Bab.Bad ......
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington state

Posted Jun 26, 2014
Pros: The entire staff worked so very hard to make our stay such a fantastic experience!
Cons: A friend of ous in our party "won" a FREE massage that, in the end, was charged $50! A silly stage game about finding a whistle...not fun!
EXCELLENT! Would do again in a heartbeat! Got tricked, at the airport into a BAD timeshare presentation for the Mayan Palace. Everything else was Superb!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel right on the beach.

Posted Jun 24, 2014
Amazing staff, especially Manuel and Ivette. Beach area is cleaned daily by 630am. Food was delicious and presented in an awesome matter. Pools are plentiful. The only advise is to get your beach/pool loungers by 8am or they might be gone as this beach is shared with the sister property across the street.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Beautiful beach with amazing service.

Posted Jun 22, 2014
Did not have one single problem with my entire stay. The staff was great, hotel was good, the food was delicious, well the Italian place was the only one that was just ok. The beach was so beautiful it was hard to stay away. The only thing about that was that there was no staff at the beach to bring you drinks.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wichita

Grows on you

Posted Jun 21, 2014
Cons: Definitely could use a little more customer service. No wait service on the beach or at the pool. Even the various bars require getting own drinks
Location: Location is number one asset of hotel. Beach is fantastic and close to all activities.
Not much to really knock about the place. The price is right and the place kind of grows on you. Location is great. One of the only hotels on that stretch of the beach without any palapas to lounge under. Not a big deal as beach is fantastic. The hotel has kind of a retro feel that is kind of cool. Entire hotel staff could not have been nicer.
5 out of 5
Recommended
for Everyone
by Abel and Grace from Spring, Texas

Great hotel at the beach

Posted Jun 11, 2014
This was our third time at this hotel and we are planning to come back. Service and food are awesome. Just a few steps from the beach. Fantastic hotel.