Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, texas

one of the best hotels i've stayed

Posted Sep 20, 2014
Pros: i loved the room, and the bathroom, the view from my patio/balcony had a big tree with plants coming down from it.
Cons: couple of things the food., desserts specially the ala cart restaurants would love for them to be more private/close
Location: location is great walking distance to playa del carmen, bars and local restaurants and also the convenience to catch the ferry to cozumel
i love this hotel, i stayed at this hotel for 5 nights and it was great. food was ok... but overall i like it employees are very helpful.,
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

very nice hotel, clean, excellent food, shows.

Posted Sep 13, 2014
since the time we arrived the hotel we received a friendly welcome from Rosario the recepcionist and she gave us a welcome cocktail, the chefs, the food, the live shows evert night were excellent and very professionals, the hotel has its own beach and activities during the day, you also can use the other Riu for eating, swimming, dancing and to see the shows. I highly recommend this hotel, its very modern and all tge staff is very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Great beach, good food would stay here again

Posted Sep 12, 2014
Was impressed with food and staff, room was nice but not great--little heavy on the pine sol but was very clean. One of better all inclusives I have visited. Pool area was just ok, liked being able to go to other Riu hotels nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sioux City, Iowa

right on the beach

Posted Sep 8, 2014
Pros: The staff is very friendly and helpful with any questions you had.
The stay was very nice. Our room was located very close to the beach and pools. Everyone seemed very friendly from staff to guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome place

Posted Sep 3, 2014
Staff were great, friendly and enjoyable, food was great, awesome activities around resort.its defiantly a place I'll recommend and visit again
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel! Wonderful staff! Loved it!!!

Posted Aug 26, 2014
We had the best time in the world. The riu yucatan was very clean, nice, and a wonderful place to stay. The staff was fantastic and very accommodating. They always had a smile on their faces, and were always ready to help whenever they could. The hotel was extremely clean and we never had a problem with anything.
3 out of 5
Recommended
for Everyone
by A verified traveler from Castro Valley

Nice hotel with so so rooms.

Posted Aug 20, 2014
Enjoyed our stay at Riu Yucatan. The food was good, the staff friendly the shows were an added plus, but the rooms left something to be desired. Two full size beds connected together. Shower only (no tub) glass door with no privacy and completely in the open.
3 out of 5
Recommended
for Everyone
by A verified traveler

Well located hotel, nice beach!

Posted Aug 12, 2014
Pros: location and beach
Cons: staff attitude
Location: playa del carmen quinta avenida are so close so if you want some party you can definately go there.
Be prepared to wait for your room after 3:00 pm , wear summer clothes! ... Hotel is nice,everything is in walking distance , installations are clean, the pool areas are nice and the beach is clean and pretty. It would be nice to have waiters that can bring the drinks to the pool or beach. Also the towel station and restaurant by pool close too early, they definitely should consider keeping them opened longer because a lot of people stay around pool later , also you get hungry and have to go to the lobby to get something. Also there is a lot you can improve in the after hours snack station at the lobby... it was always empty and messy. In general I felt the lobby staff to be not helpful and the hotel does not try to find a way to help you. You should be a little more flexible regarding people in late hours in lobby bar, people coming in the lobby to meet with friends and leave, etc. You have a nice hotel but it would be great if you improved those little things. Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the beach

Posted Aug 8, 2014
Pros: Pool, Food
Had a great experience. Food was great , staff were very friendly. Great experience would go back to this hotel.
3 out of 5
by A verified traveler from fort worth

Nice, modern. Pretty beach

Posted Aug 6, 2014
Beach was nice, remodeling was very modern and nice. Staff were nice. No bell boy awaiting your arrival to get your luggage . The food was bland, same Thing everyday for b.l and d. About hour from airport. Short distance Into town. Nice scenery .