Ratings based on 246 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.5 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Houston
Excellent!Posted Jul 26, 2014
Had a wonderful time at riu yucatan. Staff was friendly and helpful. The hotel was beuatiful and clean. The food was great! I highly recommend.
for Familiesby A verified traveler from New York, NY
Four pools and right on the beachPosted Jul 22, 2014
Pros: The staff was very nice. And the pools except for the kids pool were very nice.
Cons: The humidity problem in the rooms should be addressed somehow.
Location: Playa del Carmen is about 25 min walk away if you walk on the beach, or a short cab ride away. Tulum is an hour away, cenotes, and parks near.
The hotel is very pretty, with nice pools that are not overcrowded. The kids pool was sad though, as was the kids club, it was small out of the way and did not match the feel of the rest of the facilities. The swim up bar was nice in the early hours but later in the day the water would get cloudy and did not look appealing. The rooms were just right in size. However there was not enough separation from the bathroom and the rest of the room. The room was clean in general but the vents had visible dust, and the corners seemed dirty, or maybe moldy? The phone in our room never worked, even though it was "looked at" a few times. And it was extremely humid in the rooms- the clothes never dried and the bed linens always felt moist. It looked nice but it could use a little more upkeep. There was a huge variety in food but there was not enough Mexican food and overall it was just ok. The food at the restaurants was better, but you have to make a reservation to go to those.
for Everyoneby A verified traveler from Los Angeles, CA
Great ambiance!Posted Jul 22, 2014
Pros: The beach is very nice and the crowd was mostly young pleasant Europeans.
Cons: We would have loved to have some music on the beach or at the pool. They played music only one or two hours a day at the pool.
Location: 5th Ave. is a must see and just a 10 min ride by taxi!
We just came back from a 9 days stay at Riu Yucatan and had a lovely time there! The beach is beautiful; white powder sand and lots of palm trees. The water is a bit wavy and rough on some days. Not very pleasant for kids when it gets into their eyes and nose and mouth since its super salty. The weather was beautiful the whole time during our stay; a little windy on some days which was actually nice cause it cooled us down. At check in we were a bit disappointed since we had requested our rooms to be in block 5 three weeks in advance and found out that they put us in block 2. I asked them to change our rooms but they said they don't have any available in block 5. I believe they just didn't care enough other wise three weeks in advance is reasonable time for them to accommodate our request. Any ways block 2 wasn't too bad and was close to everything. I also requested a late check out cause our pick up time was at 2:00 pm and yet again my request was denied cause they said the hotel was overbooked. Which I don't believe that was the case cause I could see many rooms were empty from their balconies! I can say that the front desk had a bit aggressive attitude but maybe this was a cultural thing since we are used to the customer service in US! The cleaning crew worked very hard to make everything spotless and they were always nice and polite. Overall we were happy with our hotel choice and I would definitely recommend this hotel to friends.
for Everyoneby A verified traveler from Michigan
Wonderful Beach Front ResortPosted Jul 22, 2014
We have been to Playa del Carmen before and stayed at another resort but wanted to try some where new. So glad we picked the Riu Yucatan. The whole staff goes out of their way to make sure you have the best time while staying at the Yucatan. If you should have any type of problem they will correct ASAP. They are always cleaning whether its your room, the beautiful grounds with all the plants and flowers. The beach is sandy and beautiful. The food was good. Lots of different choices to pick from and try new things. The lobby bar is great place to just sit, drink relax and have fun. All the bartenders are awesome. It was All Inclusive Resort but we still tipped the staff (they work hard).We will go back to Riu Yucatan. We booked through Expedia the shuttle too. It was Best day Travel. Great job everyone!! We hated to leave. See you soon.
for Everyoneby A verified traveler from Washington state
Beautiful beach!Posted Jul 21, 2014
Great beach and helpful staff. Buffet offered multiple options each day to choose from. Rooms very comfortable and clean.
for Everyoneby A verified traveler from g
E,cellentePosted Jul 14, 2014
Good experence, excellent services, rha room always clean, good food and drink.
by A verified traveler
Awesome service; small rooms with no view.Posted Jul 13, 2014
The hotel is beautiful. It's on the beach. The staff is awesome. The rooms are very small. The shower door did not close. The bathroom floor tile was dirty. The sheets were dirty. The towels were very rough. Everything was awesome except for the rooms.
for Everyoneby A verified traveler from Dallas, Tx.
Great first stay in Playa.Posted Jul 12, 2014
Stayed in a Jr Suite. Lots of space, less than 5 minute walk from room to the beach. Very attentive staff, nice facilities. About a 50 minute walk to La Quinta Avenida, but taxis are readily available if you prefer not to walk. Will definitely be going back!!
for Everyoneby A verified traveler from chile
Comfortable hotel good localitacionPosted Jul 1, 2014
Pros: The good atencion of the employers
Almost everything good ,for me the most important thing for my vacacion is to be in tach with my family by internet ,they say that they give you 90 minutes for 24 hours ,i never gat that time and the conection was bad and you have to go to the lobby weare is no aircondition to get free internet . Bab.Bad ......
for Everyoneby A verified traveler from Washington state
Posted Jun 26, 2014
Pros: The entire staff worked so very hard to make our stay such a fantastic experience!
Cons: A friend of ous in our party "won" a FREE massage that, in the end, was charged $50! A silly stage game about finding a whistle...not fun!
EXCELLENT! Would do again in a heartbeat! Got tricked, at the airport into a BAD timeshare presentation for the Mayan Palace. Everything else was Superb!