Ratings based on 323 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nebraska

Wonderful stay!

Posted Mar 31, 2015
We just returned from Riu Yucatan, our second visit, and we were very happy with our stay. There was so much seaweed washed up on the shore this year all along the coast, much more than the last 5 years we have been there, but the Riu resorts were much more diligent cleaning it up than the other resorts. Kudos to the workers cleaning! We enjoyed everything about our stay, the food, the beach and the staff, can't say enough good about the staff, so friendly. We enjoy being able to walk for a mile along the beach. We had stayed at a resort not next door to other resorts and were only able to walk as far as the resort had cleaned the beach. This was another reason we like to stay in Playacar. And we were able to walk into town. A little far if you don't like walking but we enjoyed it. We will definitely return next year!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Strongsville OH

My perfect beach!

Posted Mar 8, 2015
Pros: Second year at this Riu, and certainly would return! clean, accommodating staff, beautiful grounds.
Cons: Make sure you bring your own hair products ( shampoo and conditioners) as the hotel doesn't provide those little bottles!
Location: Quick walk to some Playacar shops and Playa del Carmen is a $10 cab ride away.
This is no reflection on the area or the hotel in anyway, but this is the earliest we have ever gone to this area in Riviera Maya and my beautiful beach was drenched with seaweed. I usually can't wait to get into this crystal aqua blue water but this year we learned that often in March for about 2 weeks although not predictable which 2 weeks, you might be subject to this seaweed permeating the the tides and beach.....so disappointing for me. We normally travel here in April have never seen this. Sooooooooo despite the fact that late April is getting to be already a little too hot for my husband, I'm sure to book a little later in March closer to April.
4 out of 5
Recommended
for Families
by A verified travelerfrom Sioux City, IA

Excellent Staff

Posted Mar 7, 2015
Pros: Pool , beach.
Cons: Air conditioning in the room was not working very well, very humid and musty smelling.
Location: We were in the Playacar area, close to golf and a 5 minute cab ride to 5th Ave. shops
Enjoyed our stay at the Riu Yucatan, especially the pool and beach area. Plenty of bars , the service and drinks were excellent. The recently updated rooms were fresh and clean. The restaurants offered endless options . We ate mainly at the buffets. Enjoyed a big breakfast, snacks or nachos for lunch and back to the dinner buffet at night. The only negative, was our room was located really close to the outdoor stage and some of the music was a little loud at night.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Beautiful pool area with view of the beach!

Posted Mar 4, 2015
Had a very relaxing stay! The view of the sea from the pool area was awesome! Food was great and the staff very friendly. The rooms, however, need updating and do not have very nice views.
3 out of 5
by A verified travelerfrom las vegas

Food not that great

Posted Feb 17, 2015
They need more food variety. Also it is impossible to make reservations for the two restaurants they have.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kalamazoo Michigan

OK

Posted Jan 29, 2015
I would have liked to been closer to the beach, you would think booking 4 months in advance I could have this. The food was very good, to much of a hassle to get reseravations at the other resturants so we only did the Buffets. Very nice beach and plenty of walking trails.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ankeny

Entertainment staff amazing

Posted Jan 22, 2015
King size beds horrible(2 beds pushed together) Food great.
4 out of 5
Recommended
for Couples
by Carolinefrom Recife

Surpresa positiva

Posted Jan 8, 2015 on Hotels.com
A estadia no Riu Yucatan me surpreendeu positivamente. Por se tratar de um resort e não ser tão bem qualificado, fui para o o Riu com um pouco de receio. Para a minha surpresa, tudo correu perfeito. Não tinha fila pra comer, ou para beber, ou para pegar mesa para as refeições. O serviço era prestativo e ágil. Apesar da comida não ser refinada, por questões óbvias - trata-se de um resort enorme -, a comida era de excelente qualidade e muito variada. Os quartos são bem grandes. O único incomodo para amigos que irão dividir o quarto, ou para casais com namoro recente é que o banheiro não tem porta e o local de tomar banho é de vidro, ou seja, muita exposição. No entanto, para mim o hotel tem muito mais pontos positivos e indicaria para amigos.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South Carolina

Wonderful Experience

Posted Jan 7, 2015
My husband and I went to RIU for our one year anniversary. We loved it! The food was great and there were plenty of choices. The staff is quick and will get you anything you need as fast as they can. The swim up bar was our favorite place the hang out during the day. No the resort is not a 5 star resort but it is excellent for the price! Our room was clean. Everyday we had a new towel animal left on our bed. If your extremely picky I wouldn't choose this resort. If your looking for a clean resort, fast staff, good food, awesome pools, and a excellent time i would choose this resort!
2 out of 5
by A verified travelerfrom Chicago

Riu Yucatan Dec 2014

Posted Dec 29, 2014
Pros: Close to beach
Cons: Quality of food, range of food, room cleanliness. Need to also update furnishings of hotel -- looks too 80s.
Dirty room (dead bugs every day), very old furnishings. Food was bad, everything was salty and overcooked. Choices were wide-ranging but food quality was low, and fair at best. Staff was very accommodating however, and were very helpful. Was very annoying to have to reserve themed dinner restaurants every night. Central location to everything, very close to Playa del Carmen downtown area. Hotel also right on beach, which is very nice and convenient. Beach accessibility is the top feature of the hotel.