Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom las vegas

Food not that great

Posted Feb 17, 2015
They need more food variety. Also it is impossible to make reservations for the two restaurants they have.
4 out of 5
for Everyone
by A verified travelerfrom Kalamazoo Michigan


Posted Jan 29, 2015
I would have liked to been closer to the beach, you would think booking 4 months in advance I could have this. The food was very good, to much of a hassle to get reseravations at the other resturants so we only did the Buffets. Very nice beach and plenty of walking trails.
4 out of 5
for Everyone
by A verified travelerfrom Ankeny

Entertainment staff amazing

Posted Jan 22, 2015
King size beds horrible(2 beds pushed together) Food great.
4 out of 5
for Everyone
by A verified travelerfrom South Carolina

Wonderful Experience

Posted Jan 7, 2015
My husband and I went to RIU for our one year anniversary. We loved it! The food was great and there were plenty of choices. The staff is quick and will get you anything you need as fast as they can. The swim up bar was our favorite place the hang out during the day. No the resort is not a 5 star resort but it is excellent for the price! Our room was clean. Everyday we had a new towel animal left on our bed. If your extremely picky I wouldn't choose this resort. If your looking for a clean resort, fast staff, good food, awesome pools, and a excellent time i would choose this resort!
2 out of 5
by A verified travelerfrom Chicago

Riu Yucatan Dec 2014

Posted Dec 29, 2014
Pros: Close to beach
Cons: Quality of food, range of food, room cleanliness. Need to also update furnishings of hotel -- looks too 80s.
Dirty room (dead bugs every day), very old furnishings. Food was bad, everything was salty and overcooked. Choices were wide-ranging but food quality was low, and fair at best. Staff was very accommodating however, and were very helpful. Was very annoying to have to reserve themed dinner restaurants every night. Central location to everything, very close to Playa del Carmen downtown area. Hotel also right on beach, which is very nice and convenient. Beach accessibility is the top feature of the hotel.
3 out of 5
by A verified travelerfrom states

Newly renovated

Posted Dec 26, 2014
Food, staff, location, variety : good Front desk check in manager: rude 1st room dirty. 2nd room better but bed is horrible. They won't let you upgrade to suites after you realize the poor quality of the room even if you want to pay. If you could take room out of the equation it was good. That room wasn't the place to decompress after a long day. Experienced Mexico travelers stay away, people in early mid twenties not the place. Very family orientated and mellow.
4 out of 5
for Everyone
by A verified travelerfrom Maple Valley Wa

4.3 out of 5

Posted Dec 25, 2014
Great beach, pool and staff. Food was dry, blah buffet food. Excellent service with room issue. Rooms were average, no ocean views at all though. Quick walk to Starbucks and Playacar shopping area. About 30ish minute walk to 5th Avenue.
5 out of 5
for Everyone
by A verified travelerfrom Wisconsin

Beach access was great, hotel was too modern.

Posted Dec 12, 2014
Hotel was good, the food was great alot to choose from. Hotel staff was excellent. The hotel was too modern for our likings, but it was very nice. We visited the Tequila across the street that was more of a Mexican feel. Overall a great hotel chain though and will definitely stay again.
5 out of 5
for Everyone
by A verified travelerfrom los angeles, ca

Awesome hotel for our awesome vacation

Posted Dec 11, 2014
Pros: Clean facility, helpful staff, perfect location
Cons: Food was a hit or a miss... lots of room for improvement
Location: Great beach!..a very short cab ride away from la quinta where there are lots of great deals on tour tickets and souvenirs
Accommodating staff, very tourist friendly! Lots of food options, good drinks.. great pools and even better beach!
5 out of 5
for Everyone
by A verified traveler

Posted Dec 9, 2014
Overall a wonderful stay!!! Staff was friendly and fun. Food and drinks were excellent, beach and pools were clean warm and fun. There was always fun entertaining things to do day or night. We had a few minor issues with our room but nothing the staff didn't handle quickly. We would absolutely return to the Yucatan.