Ratings based on 313 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Ankeny
Entertainment staff amazingPosted Jan 22, 2015
King size beds horrible(2 beds pushed together) Food great.
for Everyoneby A verified travelerfrom South Carolina
Wonderful ExperiencePosted Jan 7, 2015
My husband and I went to RIU for our one year anniversary. We loved it! The food was great and there were plenty of choices. The staff is quick and will get you anything you need as fast as they can. The swim up bar was our favorite place the hang out during the day. No the resort is not a 5 star resort but it is excellent for the price! Our room was clean. Everyday we had a new towel animal left on our bed. If your extremely picky I wouldn't choose this resort. If your looking for a clean resort, fast staff, good food, awesome pools, and a excellent time i would choose this resort!
by A verified travelerfrom Chicago
Riu Yucatan Dec 2014Posted Dec 29, 2014
Pros: Close to beach
Cons: Quality of food, range of food, room cleanliness. Need to also update furnishings of hotel -- looks too 80s.
Dirty room (dead bugs every day), very old furnishings. Food was bad, everything was salty and overcooked. Choices were wide-ranging but food quality was low, and fair at best. Staff was very accommodating however, and were very helpful. Was very annoying to have to reserve themed dinner restaurants every night. Central location to everything, very close to Playa del Carmen downtown area. Hotel also right on beach, which is very nice and convenient. Beach accessibility is the top feature of the hotel.
by A verified travelerfrom states
Newly renovatedPosted Dec 26, 2014
Food, staff, location, variety : good Front desk check in manager: rude 1st room dirty. 2nd room better but bed is horrible. They won't let you upgrade to suites after you realize the poor quality of the room even if you want to pay. If you could take room out of the equation it was good. That room wasn't the place to decompress after a long day. Experienced Mexico travelers stay away, people in early mid twenties not the place. Very family orientated and mellow.
for Everyoneby A verified travelerfrom Maple Valley Wa
4.3 out of 5Posted Dec 25, 2014
Great beach, pool and staff. Food was dry, blah buffet food. Excellent service with room issue. Rooms were average, no ocean views at all though. Quick walk to Starbucks and Playacar shopping area. About 30ish minute walk to 5th Avenue.
for Everyoneby A verified travelerfrom Wisconsin
Beach access was great, hotel was too modern.Posted Dec 12, 2014
Hotel was good, the food was great alot to choose from. Hotel staff was excellent. The hotel was too modern for our likings, but it was very nice. We visited the Tequila across the street that was more of a Mexican feel. Overall a great hotel chain though and will definitely stay again.
for Everyoneby A verified travelerfrom los angeles, ca
Awesome hotel for our awesome vacationPosted Dec 11, 2014
Pros: Clean facility, helpful staff, perfect location
Cons: Food was a hit or a miss... lots of room for improvement
Location: Great beach!..a very short cab ride away from la quinta where there are lots of great deals on tour tickets and souvenirs
Accommodating staff, very tourist friendly! Lots of food options, good drinks.. great pools and even better beach!
for Everyoneby A verified traveler
Posted Dec 9, 2014
Overall a wonderful stay!!! Staff was friendly and fun. Food and drinks were excellent, beach and pools were clean warm and fun. There was always fun entertaining things to do day or night. We had a few minor issues with our room but nothing the staff didn't handle quickly. We would absolutely return to the Yucatan.
for Everyoneby A verified travelerfrom Boston
TackyPosted Nov 15, 2014
They must have been high when they did interior design of lobby and main reastaurant. Actually quite disturbing trying to eat amongst all that gaudiness. We wondered if it might have been worth having stayed across street where motiff was 1000% more appropriate
for Everyoneby A verified travelerfrom Austin TX
Posted Nov 13, 2014
Cons: Rooms a little bland.
Location: Close to little shop area and a short taxi ride into the town.
Very nice hotel, great staff. Restaurants and bars are wonderful. Close to the beach and easy to get into the town.