Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted May 23, 2015
had a special request and it was ignored because the hotel staff decided it was a mistake
5 out of 5
for Couples
by A verified travelerfrom Colorado Springs

Very nice and clean hotel

Posted May 18, 2015
Pros: everything
Cons: nothting
Location: great
Great place to get away and my wife and i pan to come back again next year!
4 out of 5
for Everyone
by A verified traveler

Posted May 4, 2015
Hotel needs a facelift...True... but, vacationers don't go there to just sit inside.. The Beach was Awesome !!... Absolutely Breathtaking.. This is a place to relax and soak it in !
5 out of 5
for Everyone
by A verified travelerfrom Dallas, TX

Perfect getaway

Posted Apr 21, 2015
We loved our trip to RIU Yucatan. The staff was so friendly and professional. They were great entertainers and focused a lot on keeping the grounds clean.
5 out of 5
for Everyone
by A verified travelerfrom Nebraska

Wonderful stay!

Posted Mar 31, 2015
We just returned from Riu Yucatan, our second visit, and we were very happy with our stay. There was so much seaweed washed up on the shore this year all along the coast, much more than the last 5 years we have been there, but the Riu resorts were much more diligent cleaning it up than the other resorts. Kudos to the workers cleaning! We enjoyed everything about our stay, the food, the beach and the staff, can't say enough good about the staff, so friendly. We enjoy being able to walk for a mile along the beach. We had stayed at a resort not next door to other resorts and were only able to walk as far as the resort had cleaned the beach. This was another reason we like to stay in Playacar. And we were able to walk into town. A little far if you don't like walking but we enjoyed it. We will definitely return next year!
5 out of 5
for Everyone
by A verified travelerfrom Strongsville OH

My perfect beach!

Posted Mar 8, 2015
Pros: Second year at this Riu, and certainly would return! clean, accommodating staff, beautiful grounds.
Cons: Make sure you bring your own hair products ( shampoo and conditioners) as the hotel doesn't provide those little bottles!
Location: Quick walk to some Playacar shops and Playa del Carmen is a $10 cab ride away.
This is no reflection on the area or the hotel in anyway, but this is the earliest we have ever gone to this area in Riviera Maya and my beautiful beach was drenched with seaweed. I usually can't wait to get into this crystal aqua blue water but this year we learned that often in March for about 2 weeks although not predictable which 2 weeks, you might be subject to this seaweed permeating the the tides and beach.....so disappointing for me. We normally travel here in April have never seen this. Sooooooooo despite the fact that late April is getting to be already a little too hot for my husband, I'm sure to book a little later in March closer to April.
4 out of 5
for Families
by A verified travelerfrom Sioux City, IA

Excellent Staff

Posted Mar 7, 2015
Pros: Pool , beach.
Cons: Air conditioning in the room was not working very well, very humid and musty smelling.
Location: We were in the Playacar area, close to golf and a 5 minute cab ride to 5th Ave. shops
Enjoyed our stay at the Riu Yucatan, especially the pool and beach area. Plenty of bars , the service and drinks were excellent. The recently updated rooms were fresh and clean. The restaurants offered endless options . We ate mainly at the buffets. Enjoyed a big breakfast, snacks or nachos for lunch and back to the dinner buffet at night. The only negative, was our room was located really close to the outdoor stage and some of the music was a little loud at night.
4 out of 5
for Everyone
by A verified travelerfrom Ohio

Beautiful pool area with view of the beach!

Posted Mar 4, 2015
Had a very relaxing stay! The view of the sea from the pool area was awesome! Food was great and the staff very friendly. The rooms, however, need updating and do not have very nice views.
3 out of 5
by A verified travelerfrom las vegas

Food not that great

Posted Feb 17, 2015
They need more food variety. Also it is impossible to make reservations for the two restaurants they have.
4 out of 5
for Everyone
by A verified travelerfrom Kalamazoo Michigan


Posted Jan 29, 2015
I would have liked to been closer to the beach, you would think booking 4 months in advance I could have this. The food was very good, to much of a hassle to get reseravations at the other resturants so we only did the Buffets. Very nice beach and plenty of walking trails.