Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from L

Save Your Time And Money ... Stay Way

Posted Jun 28, 2015
I was really disappointed about this hotel.. First , our room was given to us 1 1/2 hr late , second the luggage arrive late as well .. There's no communication btw employees ... The fan made a horrible noise all the time which made us not able to sleep well, I don't believe they have Working AC's in the rooms .. Also there's absolutely nothing going on at night, no music , no entertainment , mediocre shows once in a while so plan in going to 5 Ave if you want some fun at night... The bar is a disaster , I couldnt get 1 good drink during my vacation , everything is water down ( what a waiste of money in All inclusive ) the best liquor you could get is captain Morgan (which didnt even taste like captain Morgan to be honest) The food was decent nothing special ..don't even waiste your time making reservations for the restaurants are night , they are not good... The only decent restaurant was the one in the lobby of the hotel ... The beach was also horrible !!! Not clean at all .. And let's not even mention the pool!!! It was plain gross!!!!!!food and staff all over the edges ... This hotel has the potential of been great but you can tell nobody cares ..I been to Cancun several times and wanted to give Riu ( playa del Carmen) a chance but what a big disappointment... I
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
Pros: Food was great!
Cons: Gyn/spa too small, specially for raining days
Great Hotel! My family loved it. Great food and beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from ID

Nice modern resort wth excellent staff!

Posted Jun 6, 2015
We very much enjoyed our stay at Riu Yucatan! The resort is very modern and nice, the staff are always going above and beyond! We loved it.
2 out of 5
by A verified traveler

Posted May 23, 2015
had a special request and it was ignored because the hotel staff decided it was a mistake
5 out of 5
Recommended
for Couples
by A verified traveler from Colorado Springs

Very nice and clean hotel

Posted May 18, 2015
Pros: everything
Cons: nothting
Location: great
Great place to get away and my wife and i pan to come back again next year!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Hotel needs a facelift...True... but, vacationers don't go there to just sit inside.. The Beach was Awesome !!... Absolutely Breathtaking.. This is a place to relax and soak it in !
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Perfect getaway

Posted Apr 21, 2015
We loved our trip to RIU Yucatan. The staff was so friendly and professional. They were great entertainers and focused a lot on keeping the grounds clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Wonderful stay!

Posted Mar 31, 2015
We just returned from Riu Yucatan, our second visit, and we were very happy with our stay. There was so much seaweed washed up on the shore this year all along the coast, much more than the last 5 years we have been there, but the Riu resorts were much more diligent cleaning it up than the other resorts. Kudos to the workers cleaning! We enjoyed everything about our stay, the food, the beach and the staff, can't say enough good about the staff, so friendly. We enjoy being able to walk for a mile along the beach. We had stayed at a resort not next door to other resorts and were only able to walk as far as the resort had cleaned the beach. This was another reason we like to stay in Playacar. And we were able to walk into town. A little far if you don't like walking but we enjoyed it. We will definitely return next year!
5 out of 5
Recommended
for Everyone
by A verified traveler from Strongsville OH

My perfect beach!

Posted Mar 8, 2015
Pros: Second year at this Riu, and certainly would return! clean, accommodating staff, beautiful grounds.
Cons: Make sure you bring your own hair products ( shampoo and conditioners) as the hotel doesn't provide those little bottles!
Location: Quick walk to some Playacar shops and Playa del Carmen is a $10 cab ride away.
This is no reflection on the area or the hotel in anyway, but this is the earliest we have ever gone to this area in Riviera Maya and my beautiful beach was drenched with seaweed. I usually can't wait to get into this crystal aqua blue water but this year we learned that often in March for about 2 weeks although not predictable which 2 weeks, you might be subject to this seaweed permeating the the tides and beach.....so disappointing for me. We normally travel here in April have never seen this. Sooooooooo despite the fact that late April is getting to be already a little too hot for my husband, I'm sure to book a little later in March closer to April.
4 out of 5
Recommended
for Families
by A verified traveler from Sioux City, IA

Excellent Staff

Posted Mar 7, 2015
Pros: Pool , beach.
Cons: Air conditioning in the room was not working very well, very humid and musty smelling.
Location: We were in the Playacar area, close to golf and a 5 minute cab ride to 5th Ave. shops
Enjoyed our stay at the Riu Yucatan, especially the pool and beach area. Plenty of bars , the service and drinks were excellent. The recently updated rooms were fresh and clean. The restaurants offered endless options . We ate mainly at the buffets. Enjoyed a big breakfast, snacks or nachos for lunch and back to the dinner buffet at night. The only negative, was our room was located really close to the outdoor stage and some of the music was a little loud at night.