Ratings based on 72 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom austin texas
Eco-friendly and close to nature and the beachPosted Nov 13, 2014
Wonderful, beautiful hotel and amenities. Amazing staff and rooms!
for Everyoneby A verified traveler
Beautiful but too spread out! Service incredible.Posted Oct 19, 2014
There needs to be a separate area for children especially at night when dining in the nicest restaurant.
for Everyoneby A verified traveler
Posted Sep 21, 2014
This resort is truly exceptional. I highly recommend it for anyone and everyone! It's romantic and lovely for couples. We are a small family and really appreciated how warm and baby-friendly the services and staff are. It was a perfect family vacation. The property is immaculately maintained.
for Everyoneby A verified travelerfrom cancun
Beautiful hotel, totally recommended.Posted Sep 1, 2014
Beautiful room, excelent food, nice staff. The waterways are crystal clear, the suite with great jungle view and privacy.
for Everyoneby A verified travelerfrom Edmonton
Luxury at its best!Posted Aug 25, 2014
Pros: The service and staff made you feel like royalty.
Cons: I think the food at the dinner restaurants could be slightly improved. The service was great.
Location: They give you complimentary bicycles if you wish so you can tour the resort in style. Feel free to explore the KM of paths they have or free cenotes
This is certainly a top end resort in the Riviera Maya. The first thing you will notice and continue to notice is the quality and service of the staff. Everyone at the resort basically makes you feel like a king or queen. We stayed in a Lagoon king suite which is surprisingly their bottom end suite, but it was pretty much the best suite we have ever stayed in. They had a promo to stay in the spa suites which were 2 floors and double the size, but after a tour of it, we preferred the Lagoon suites open concept and incredible bathroom &outdoor space. The chairs by the beach side are very comfortable, cabanas are on a first come first serve basis and again, the staff waits on you hand and foot. The restaurants had some very tasty food but I will have to admit, we enjoyed the restaurants at the Fairmont and Banyan Tree slightly more. It doesn't really matter anyways as there is a Cadillac Escalade that shuttles you between the two free of charge. The breakfast is incredible. While there is a buffet component you essentially order a meal and they make it fresh for you but as many as you want. The rooms were exceptionally clean and housekeeping was provided twice per day. There is a turn down service at night and I was joking to my wife that I do not think I can get into my bed now at home unless someone places a towel for me to step on first hah. They really spoil you! Anyways, it was indescribably good but not cheap. But I guess you know that if you're looking into it.
for Everyoneby A verified travelerfrom Atlanta, GA
Amazing resort!!! Has EVERYTHING you want!Posted Aug 18, 2014
Pros: Everything - not one complaint, it was amazing!!!
Cons: Nothing - perfect in everyway
Location: Its a 30 minute ride from the Cancun airport so extremely convenient to get to. Also, lots of fun activities nearby - Tulum, Akumal, lots of Cenotes!!
We went here for a week and were absolutely blown away by the level of service, food, amenities, and everything the resort offers. We have stayed at many Ritz Carltons and 5 star resorts, and this one by far exceeded all the other places. Our expectations were exceeded and the friendliness and level of professionalism and courtesy by the staff was incredible. Juan, our butler, was extremely accommodating to all our needs. The beach was amazing and the resort was absolutely beautiful. We enjoyed a relaxing stay with everything we needed. The spa is also absolutely incredible. I cannot say enough great things about this place and HIGHLY recommend it to anyone looking for a great vacation.
for Everyoneby A verified travelerfrom cali
very very good hotelPosted Aug 10, 2014
excellent hotel and staff. amazing food i will return for sure
for Everyoneby A verified travelerfrom denver
Great time!Posted Jul 18, 2014
Couldn't have been better........ Highly recommend.........
for Couplesby A verified traveler
Posted Jul 16, 2014 on Hotels.com
for Familiesby A verified travelerfrom Armonk, NY
Spectacular in every sense!Posted Jul 12, 2014
Pros: The staff and the high quality of service they provided.
From the moment we arrived to the time we sadly had to leave, my family and I were warmly welcomed and received. All the staff made our children (2 yr old & 11 yr old) feel at right home and they were provided the same high level of service. Everyone was very friendly and we were often greeted by name by the staff we encountered around the property. Though we didn't use the children's club on this trip, we could see that the kids that did participate were well taken care of and happy to be there. I would absolutely recommend this property for families.