Ratings based on 91 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom austin texas
Eco-friendly and close to nature and the beachPosted Nov 13, 2014
Wonderful, beautiful hotel and amenities. Amazing staff and rooms!
for Everyoneby A verified traveler
Beautiful but too spread out! Service incredible.Posted Oct 19, 2014
There needs to be a separate area for children especially at night when dining in the nicest restaurant.
for Couplesby Luis Alfredofrom Miami
LAWBPosted Oct 13, 2014 on Hotels.com
Recommendedby Franciscofrom Mexico
Excelente hotelPosted Sep 28, 2014 on Hotels.com
Amplia habitacion, excelente servicio
Recommendedby A verified traveler
Posted Sep 27, 2014 on Hotels.com
for Everyoneby A verified traveler
Posted Sep 21, 2014
This resort is truly exceptional. I highly recommend it for anyone and everyone! It's romantic and lovely for couples. We are a small family and really appreciated how warm and baby-friendly the services and staff are. It was a perfect family vacation. The property is immaculately maintained.
for Everyoneby A verified travelerfrom cancun
Beautiful hotel, totally recommended.Posted Sep 1, 2014
Beautiful room, excelent food, nice staff. The waterways are crystal clear, the suite with great jungle view and privacy.
for Everyoneby A verified travelerfrom Paris
Excellent hotel servicePosted Aug 25, 2014
Very good setting but small beach. Not many additional activites provided by the hotel . You will easily end up in the nice pools doing very little. Very nice to go around with their bikes but be careful with the cart going around
for Everyoneby A verified travelerfrom Edmonton
Luxury at its best!Posted Aug 25, 2014
Pros: The service and staff made you feel like royalty.
Cons: I think the food at the dinner restaurants could be slightly improved. The service was great.
Location: They give you complimentary bicycles if you wish so you can tour the resort in style. Feel free to explore the KM of paths they have or free cenotes
This is certainly a top end resort in the Riviera Maya. The first thing you will notice and continue to notice is the quality and service of the staff. Everyone at the resort basically makes you feel like a king or queen. We stayed in a Lagoon king suite which is surprisingly their bottom end suite, but it was pretty much the best suite we have ever stayed in. They had a promo to stay in the spa suites which were 2 floors and double the size, but after a tour of it, we preferred the Lagoon suites open concept and incredible bathroom &outdoor space. The chairs by the beach side are very comfortable, cabanas are on a first come first serve basis and again, the staff waits on you hand and foot. The restaurants had some very tasty food but I will have to admit, we enjoyed the restaurants at the Fairmont and Banyan Tree slightly more. It doesn't really matter anyways as there is a Cadillac Escalade that shuttles you between the two free of charge. The breakfast is incredible. While there is a buffet component you essentially order a meal and they make it fresh for you but as many as you want. The rooms were exceptionally clean and housekeeping was provided twice per day. There is a turn down service at night and I was joking to my wife that I do not think I can get into my bed now at home unless someone places a towel for me to step on first hah. They really spoil you! Anyways, it was indescribably good but not cheap. But I guess you know that if you're looking into it.
for Business Travelersby Gustavo Daniel González de Silvafrom Guanajuato, Guanajuato
Excelente hotel para escapada románticaPosted Aug 19, 2014 on Hotels.com
Si buscas conocer la Riviera Maya, ir a Tulum-xel hà los parques Xcaret Xplor o Chichen itza, este no es el hotel indicado para ti, porque cada minuto en el hotel vale la pena disfrutarlo y los tours te ocupan todo el día, si vas a hacer la inversión de hospedarte en este hotel, disfrútalo, quédate en la habitación, ve a sus restaurantes, disfruta su playa, pide bicicletas para tire correrlo, descansa y aprovecha el excelente spa, el desayuno en Casa del Lago, el buffet no está muy bueno, es mejor pedir a la carta. Los restaurantes son muy buenos y ojo, la propina está incluida, eso desconcierta a los mexicanos como yo, porque no se sabe si es o no adecuado dejar algo más y cuanto más, eso si los precios son altos pero es de esperarse en atención a la calidad del servicio y marca del hotel