Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Heavan

Posted Mar 15, 2015
Wonderful hotel and warm staff! Near perfection. Would go back in a second.
5 out of 5
Recommended
for Couples
by Victorfrom Albuquerque

Romantic, quiet pampering

Posted Jan 21, 2015 on Hotels.com
We spent a long weekend at the Mayakoba to celebrate our anniversary and stayed in an oceanfront suite. The room was spacious, with high quality architectural and interior design and furnishings. The location was convenient to the beach restaurant and facilities and, though roughly a kilometer from the main hotel restaurants, the golf cart shuttles were never more than a minute or two wait from the outside of our door. The butler staff for our room were exceptional and extremely attentive. One of the most notable aspects of the stay was the exceptional quality of the staff in general and their excellent English. We did not have any instance where we were disappointed or even remotely displeased with the service or staff. The same can be said of the facilities and grounds. The loaner bicycles were a nice touch and the ecotour of waterways was much better than I expected. The hotel never felt crowded and was never noisy (a personal pet peeve). All in all, an excellent place for an intimate, romantic getaway. Like all high end resorts, food and beverage can get a bit pricey, but was excellent for the most part. I am not sure we would consider staying in the rooms that front the waterways (most do). It seems a little odd to stay on a waterway when you go to an ocean destination. But dont get me wrong, we WILL be back. The stay was delightful.
5 out of 5
Recommended
for Couples
by A verified traveler

It's the best.

Posted Jan 20, 2015 on Hotels.com
Best hotel I've ever stayed in
5 out of 5
Recommended
for Couples
by A verified traveler

Just wow

Posted Nov 27, 2014 on Hotels.com
Mayakoba is a luxury, but, sometimes in life, it is good to indulge oneself.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom austin texas

Eco-friendly and close to nature and the beach

Posted Nov 13, 2014
Wonderful, beautiful hotel and amenities. Amazing staff and rooms!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful but too spread out! Service incredible.

Posted Oct 19, 2014
There needs to be a separate area for children especially at night when dining in the nicest restaurant.
5 out of 5
Recommended
for Couples
by Luis Alfredofrom Miami

LAWB

Posted Oct 13, 2014 on Hotels.com
Excelent
5 out of 5
Recommended
by Franciscofrom Mexico

Excelente hotel

Posted Sep 28, 2014 on Hotels.com
Amplia habitacion, excelente servicio
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 27, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2014
This resort is truly exceptional. I highly recommend it for anyone and everyone! It's romantic and lovely for couples. We are a small family and really appreciated how warm and baby-friendly the services and staff are. It was a perfect family vacation. The property is immaculately maintained.