Ratings based on 422 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2015
Excellent,outstanding place to stay.You can feel the difference from all the rest.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, Tx.

Beautiful, Classy all inclusive resort.

Posted Jan 19, 2015
Pros: Great service and very good food.
Cons: First floor room had very little closet space and doors would not work with hangers in closet. Some of the railing on the bridges and porches was rot
Location: Easy access to town and all surrounding activities.
We went for a trip with our grown sons and their wives for my 60th birthday. The rooms were beautiful with concierge service for each building of about 10 rooms. Great service in the entire resort. Food was very good and a variety of restaurants are on site for your enjoyment. This resort had a great combination of activities to suit all groups as well as access to outside tours for further adventures.
Comment from Hotel Management
Jan 22, 2015 by Royal Hideaway Playacar, Hotel Management
Dear Diana, Thank you for your nice review. Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you gave us the opportunity to make your stay a great experience at our resort. Let us know when you are coming back and we will be happy to assist you making arrangements before your arrival. Warm Regards from Royal Hideaway Playacar, Reputation Manager Royal Hideaway Playacar
2 out of 5
by A verified travelerfrom New York

Not a 5 Start Hotel!!!

Posted Jan 7, 2015
I would not rate this Hotel a 5 star as they claim! The food in restaurants is OK... not so good, variety of dishes... not much of a choice... Staff is friendly! The dress code in restaurants is "formal"... the staff should learn exactly what it is.... it is certainly not loafers with slacks or slacks and short sleeve.... Lack of activities!We have been traveling for many years to 5 star hotels, I wouldn't rate this hotel a 5 star Hotel... I would give it a 3-.... All I know is I wouldn't come back to this hotel ever again!
Comment from Hotel Management
Jan 22, 2015 by Royal Hideaway Playacar, Hotel Management
Dear Vlad, Thank you for your comments. They help us to improve our services. We apologize for any inconvenient during your stay. Certainly, our resort is known by his relaxed and quiet atmosphere not by the night life or noisy activities. We have plenty of options during the day for our guests. We have an extraordinarily high rate of return visitors. If you decide to come back it will be a pleasure to assist you again. Good Luck on your future trips to this beautiful Mayan Riviera. Regards, Reputation Manager Royal Hideaway Playacar
Comment from Hotel Management
Jan 22, 2015 by Royal Hideaway Playacar, Hotel Management
Dear Vlad, Thank you for your comments. They help us to improve our services. We apologize for any inconvenient during your stay. Certainly, our resort is known by his relaxed and quiet atmosphere not by the night life or noisy activities. We have plenty of options during the day for our guests. We have an extraordinarily high rate of return visitors. If you decide to come back it will be a pleasure to assist you again. Good Luck on your future trips to this beautiful Mayan Riviera. Regards, Reputation Manager Royal Hideaway Playacar
2 out of 5
by A verified traveler

Big disappointment!!

Posted Dec 29, 2014
I have stayed at several gold plus hotels and have always been upgraded, but at this hotel they wanted me to pay for a room upgrade. The staff were not always accommodating, the service was definitely not good enough to rate this as a five star hotel. The food was average and the atmosphere in the restaurants was stuffy. The beach was beautiful and location was great, very easy to get downtown. The town has a lot going on, great shopping, restaurants and night life. If you want evening activities I would not pick this hotel as it is very quiet and boring in the evenings.
Comment from Hotel Management
Jan 22, 2015 by Royal Hideaway Playacar, Hotel Management
Dear Guest, Your comments are very much appreciated and will be shared with the staff; we always give our best to make of your stay a pleasing experience. Our staff is always committed and fully involved with the guests’ satisfaction. During high season any room upgrade is upon availability. Yes, our relaxing atmosphere is perfect for guests who don’t like to be disturbed by noisy activities. For night life, we have the 5th Avenue in downtown Playa del Carmen which is located 5 minutes away by taxi, very close to the resort; there you can find multiple options to have fun at night time. Happy New Year, Reputation Manager Royal Hideaway Playacar
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2014
Fantastic experience. Only positive things to say. We were fortunate to visit while the hotel still allowed teenagers so a wonderful family holiday for us. It will be a couple of year before we can come back now that it is reverting to adult only..... Too bad
Comment from Hotel Management
Jan 22, 2015 by Royal Hideaway Playacar, Hotel Management
Dear Guest, We really appreciate your comments. We are glad to read that you enjoyed the friendly, warm, attentive and professional service we strive to provide all of our guests. It will be great to see you coming back soon, Sincerely, Reputation Manager Royal Hideaway Playacar
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Nice rooms, good food and great beach location.

Posted Dec 25, 2014
Had a lot of fun and the place was awesome. Definitely returning again next year!
Comment from Hotel Management
Jan 22, 2015 by Royal Hideaway Playacar, Hotel Management
Dear Guest: We really appreciate your valuable feedback; it is a motivation for us and also a helpful reference for our readers and future guests. Our resort has an extraordinarily high rate of return visitors and we will be happy to have you as a loyal guest! We are looking forward to welcoming you again in the near future. Sincerely, Reputation Manager Royal Hideaway Playacar
3 out of 5
by A verified traveler

Good Experience but will never go back...

Posted Dec 23, 2014
Really nice Resort if all you wanna do is NOTHING. My problem is there is not enough pool side activities. I don't go on Vacation to dress up every night that I go eat. There is NO NIGHT LIFE ON THE RESORT. It's pretty much very BORING there. Old Folk Resort.
Comment from Hotel Management
Jan 22, 2015 by Royal Hideaway Playacar, Hotel Management
Dear Guest, Thank you for your comment. Indeed, our guests love to come here where they can find the quiet, peaceful and relaxing atmosphere we have at the resort. Perfect place to relax and do nothing but to rest and get pampered. Thank you for choosing Royal Hideaway as your holiday destination. Happy New Year, Reputation Manager Royal Hideaway Playacar
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kerrville,texas

Royal hideaway

Posted Nov 30, 2014
Pros: Tranquil
Cons: Food
Location: Taking a cab to town was fun. Playa del Carmen is full of fun things to do and see
Perfect place to go when you need to relax. I loved the gardens that surrounded the buildings. The little villas make for a feeling of privacy. I loved all the little animals.
Comment from Hotel Management
Jan 22, 2015 by Royal Hideaway Playacar, Hotel Management
Dear Susan, Thank you for your kind comments. It was our pleasure to assist you during your stay. We are looking forward to host you again at Royal Hideaway Playacar. Warm Regards, Reputation Manager, Royal Hideaway Playacar
5 out of 5
Recommended
for Couples
by A verified travelerfrom Chicago, IL

Great place to eat well and relax

Posted Nov 23, 2014
Pros: The food and the service were amazing.
Cons: I wish there was entertainment every night. There were some nights when there was nothing going on at the hotel.
Location: Great beach. There are some ruins nearby as well as the 5th Avenue shopping strip.
We had an amazing stay and enjoyed delicious food and exceptional service.
Comment from Hotel Management
Jan 22, 2015 by Royal Hideaway Playacar, Hotel Management
Dear Rodfam, Thank you for your comment. We really appreciate your straight words about our services at Royal Hideaway Playacar. We hope to see you coming back soon, Royal Hideaway Playacar
3 out of 5
by A verified travelerfrom New Jersey

A great trip that had a bad ending...

Posted Nov 17, 2014
Pros: The staff in the restaurants, cleaning, grounds were amazing. They were always friendly and couldn't do enough for you.
Cons: Better process for making dinner reservations
Location: It's an easy walk to the downtown area where there is shopping, restaurants, etc
We chose the hotel because they were rated as being very accommodating. My husband was diagnosed with pancreatic cancer. This was going to be our first trip since his surgery. He now deals with strict dietary confinements. I contacted the hotel months ahead to make sure his needs could be met. They assured me that there would be no issues with making reservations for restaurants and the foods available. I was told I could make reservations when I arrived. Dinner at 9:30 is not an option for him as it is not enough time for him to digest. I made the reservations upon arrival. When we arrived at the restaurant that night, they said we didn't have a reservation for us and couldn't accomodate us anywhere else. The concierge had made the mistake and they weren't willing to help us. They took no responsibility for their own employee's error. Human error I understand and accept but management should have done something to improve the situation. I had numerous emails from management telling me the exact problem I was afraid of happening, would not happen. Up until the point of this incident, we were happy with our trip. The hotel promotes themselves as caring so much about their guests. I guess it was hard for me to accept they couldn't do more for someone who had to dealt with cancer and has had his life altered forever.