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Royal Hideaway Playacar All Inclusive

Lote Hotelero No 6 Desarollo Playa del Carmen, 77710 Mexico

Adults-only resort, near downtown Playa del Carmen

White-sand getaway
Set along a Caribbean powdery sand beach, 1.5 km (one mile) south of lively Playa del Carmen, this resort is just across from a golf course, and 56 km (35 miles) from Cancún International Airport. Show more
All-Inclusive resort
Meals and drinks, 24-hour room service, and use of six swimming pools and equipment for land and water sports such as tennis and windsurfing, are amenities included in the room rate at Royal Hideaway.
Surrounded by gardens
Guestrooms at Royal Hideaway are located in villas, each with its own central courtyard and concierge. Balconies or patios, DVD players, CD players, iPod docking stations, flat-panel televisions and bathrooms with jetted tubs add luxury touches. Hide

GUEST REVIEWS

4.4out of 5

Expedia Guest Rating

86%

of guests recommend

TripAdvisor Traveler Rating

TripAdvisor Traveler Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be mm/dd/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 06/25/2013. The check-out date cannot be after 06/25/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Discounts may be offered to children of certain ages.

Room type  
Luxury - All-Inclusive
One king bed or two double beds. Furnished balcony or terrace with tropical garden view. Satellite TV. DVD/CD player. Two telephones and voice mail. Compact refrigerator with complimentary drinks (restocked daily). Coffeemaker. Marble bathroom with jetted tub, stall shower, twin sinks. Deluxe toiletries, hair dryer, and scale. Iron/ironing board. In-room safe. Air conditioning. Ceiling fan. Fresh fruit basket upon arrival.
Royal Relaxation - All-Inclusive
One king bed or two double beds. Furnished balcony or terrace with tropical garden view. Satellite TV. DVD/CD player. Two telephones and voice mail. Compact refrigerator with complimentary drinks (restocked daily). Coffeemaker. Marble bathroom with jetted tub, stall shower, twin sinks. Deluxe toiletries, hair dryer, and scale. Iron/ironing board. In-room safe. Air conditioning. Ceiling fan. Fresh fruit basket upon arrival. Royal Spa Experience (massage, facial, pedicure, manicure per person) and spa gift. Nightly turndown service.
Royal Romance - All-Inclusive
One king bed or two double beds. Furnished balcony or terrace with tropical garden view. Satellite TV. DVD/CD player. Two telephones and voice mail. Compact refrigerator with complimentary drinks (restocked daily). Coffeemaker. Marble bathroom with jetted tub, stall shower, twin sinks. Hair dryer and scale. Iron/ironing board. In-room safe. Air conditioning. Ceiling fan. Fresh fruit basket upon arrival. Chocolate strawberry tuxedos. Romantic dinner on the beach. Bottle of Moët & Chandon champagne. Royal Hideaway embroidered terry bathrobes. Bulgari toiletries.
Royal Memories - All-Inclusive
One king bed or two double beds. Furnished balcony or terrace with tropical garden view. Satellite TV. DVD/CD player. Two telephones and voice mail. Compact refrigerator with complimentary drinks (restocked daily). Coffeemaker. Marble bathroom with jetted tub, stall shower, twin sinks. Hair dryer. Iron/ironing board. In-room safe. Air conditioning. Ceiling fan. Fresh basket plate upon arrival. Collector's edition Royal Hideaway coffee table book, one photograph in a Mexican frame, one Mayan tour to Chichén Itzá. Dinner on the beach. Royal Hideaway embroidered terry bathrobes. Bulgari toiletries.
There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go
  • A resort fee is included in the total price displayed
Policies
  • Extra-person charges may apply and vary depending on hotel policy.
  • Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
  • Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Check-out time is noon
  • Caters to couples
  • Check-in time starts at 3 PM

All-Inclusive Details

The majority of amenities and activities at this resort are included in the room rate; guests will not be charged extra for meals, drinks, activities, gratuities, or use of both land and water sports equipment.

All-Inclusive food and beverages Welcome champagne upon arrival Unlimited meals and snacks Unlimited natural juices, soft drinks, purified or bottled water Unlimited premium alcoholic beverages 24-hour room service food and non-alcoholic beverages (18-hour service for alcoholic drinks only) Afternoon tea Drinks in in-room compact refrigerator (restocked daily) Taxes and gratuities

Not included: Wine by the bottle

Scroll down to the Dining section for restaurant/menu details.

All-Inclusive activities and equipment

Water sports

  • Snorkeling
  • Kayaking
  • Sailing
  • Windsurfing
  • Boogie boarding
  • Aqua aerobics
  • Introductory scuba diving clinic in the pool
  • Use of 6 swimming pools/spa tubs/beach and pool chaise lounges/towel service

    Not included: Snorkeling trips; scuba diving courses, certification, and trips

    Land sports

  • Tennis (black-soled shoes not allowed)
  • Beach volleyball
  • Beach soccer
  • Basketball
  • Shuffleboard
  • Bocce ball
  • Horseshoes
  • Table tennis
  • Darts
  • Bicycles
  • Use of fitness center with spa tub, sauna/board and card games

    Classes/instruction

  • Tennis (beginners and intermediate, group)
  • Stretching
  • Yoga
  • Aerobics
  • Aqua aerobics
  • Introductory scuba diving
  • Dance
  • Cooking
  • Cocktail mixing
  • Spanish

    Not included: Private tennis lessons

    All-Inclusive entertainment/nightlife Daily activities program Evening entertainment programs Access to DVD library

    Not included

  • Wine by the bottle
  • Snorkeling trips; scuba diving courses, certification, and trips
  • Private tennis lessons
  • Motorized water sports
  • Optional or outside tours and excursions
  • Airport transfers
  • Spa and beauty products, treatments, services
  • Incidental purchases
  • Telephone and fax charges
  • Business services
  • Laundry and dry cleaning
  • Video and photo services
  • Floral services
  • Medical services
  • Wedding services

    Airport taxes may or may not be included.

    Policies

    No children under age 13 permitted at the hotel.

    Scroll down to the Policy section for more details.

  • Accessibility Options

    To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

    • Accessible path of travel
    • Accessible bathroom
    • Handicapped parking
    • In-room accessibility

    Property Amenities

    The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).

    Since children under age 13 are not allowed at the resort, the resort is a tranquil sanctuary, filled with soothing music in public areas and quiet elsewhere. Chilled champagne and towels greet guests in a hushed, fragrant, skylit lobby featuring white columns and Spanish-style paintings.

    Among the Royal Hideaway's amenities is a full-service health-and-beauty spa offering various massage techniques, body and facial treatments, and hair and nail care (surcharges for all products, treatments, and services). The spa also provides complimentary use of its sauna, spa tub, and air-conditioned fitness center with cardio and weight equipment. A personal attendant is on duty at the fitness center 12 hours a day.

    The main building—set apart from the yellow lodging villas by its rose color—contains a 24-hour business center with four computers offering complimentary high-speed Internet access. A library is stocked with books and near the lobby, complimentary DVDs are available. Like all major Riviera Maya hotels, this Playa Del Carmen resort has a water-purification system.

    The Chef's Table at the resort's signature restaurant, Las Ventanas, features a bi-weekly dining experience in which guests can interact with the resort's executive chef and his team. The interactive experience features a live video feed from the kitchen, allowing guests to watch as decadent dishes are prepared exclusively for the Chef's Table (advance reservations required; surcharge may apply).

    • Sauna
    • Spa tub
    • Full-service health spa
    • Massage - spa treatment room(s)
    • Complimentary newspapers in lobby
    • Concierge desk
    • Room service (24 hours)
    • Patio
    • Health club
    • Hair salon
    • Fitness facilities
    • Swimming pool - outdoor
    • Parking (free)
    • Currency exchange
    • Multilingual staff
    • Valet parking
    • Bar/lounge
    • Nightclub
    • Secure parking
    • Gift shops or newsstand
    • Shopping on site
    • Multiple large conference rooms
    • Audio-visual equipment
    • Banquet facilities
    • Ballroom(s)
    • Business center
    • Computer rental
    • Library
    • Internet access in public areas - high speed
    • Internet access in public areas - complimentary
    • Porter/bellhop
    • Security guard
    • 24-hour front desk
    • Total number of rooms - 200
    • Tour assistance
    • Beauty services
    • Dry cleaning/laundry service
    • Shoe shine
    • Air-conditioned public areas
    • Elevator/lift
    • Tennis on site
    • Wedding services
    • Media library
    Royal Hideaway Playacar All Inclusive, Playa del Carmen,  Mexico, Property Amenities Lobby

    Rooms

    The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).

    The Royal Hideaway features 200 air-conditioned guestrooms, all with balconies or patios furnished with two chairs and a table. Special decor touches include lighted wall recesses highlighting Mexican pottery, and dark-wood furnishings. Entertainment options include flat screen Satellite TV, i-Pod docking stations, DVD players, and CD players. Jetted tubs, large stall showers, and twin sinks provide luxury in marble bathrooms.

    Royal Hideaway Playacar All Inclusive, Playa del Carmen,  Mexico, Rooms Guest Room

    Room Amenities

    • Coffee/tea maker
    • Hair dryer
    • CD player
    • Bathrobes
    • Air conditioning
    • Balcony
    • Designer toiletries
    • Ceiling fan
    • Jetted bathtub
    • Voice mail
    • DVD player
    • Climate control
    • Complimentary newspaper
    • Access via exterior corridors
    • Blackout drapes/curtains
    • In-room safe
    • Iron/ironing board
    • Refrigerator
    • Complimentary bottled water
    • Wake-up calls
    • Daily housekeeping
    • Bathroom phone
    • Separate bathtub and shower
    • Bathroom scale
    • Makeup/shaving mirror
    • In-room massage available
    • Electronic/magnetic keys
    • Satellite television service
    • Window opens
    • Clock radio
    • Flat-panel television
    • iPod docking station

    Dining

    The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).

    Ventanas - Serving international menus for à la carte breakfasts and dinners in a room featuring dark woods, recessed ceilings, and plush linens, this restaurant offers occasional live music in the evenings. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

    Palazzo - This à la carte Italian dinner house provides white-linen service and commands views of the resort's grounds and the Caribbean. Both inside seating and terrace seating are available. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

    Spices - At breakfast, this restaurant serves the resort's only buffet meal. Later, à la carte lunches and dinners feature Mexican and Caribbean flavors. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

    Azia - In a room graced by bamboo accents, Azia serves à la carte dinners of Japanese-Thai dishes. Reservations required. Dress code: Casual elegance with long pants, closed shoes, collared shirt for men. No shorts, jeans, sandals or running sport shoes; women may wear evening dress sandals.

    The Grill - Grilled specialties are enjoyed al fresco.

    Beach Snack Bar - From late morning until sunset, light meals such as burgers, salads, soups, and nachos are served here to sunbathers by the pool and on the beach.

    Allegria - This lounge features various themed evenings.

    Beach Bar - Open from late morning until the dinner period.

    Cigar Bar - Located in Ventanas, this room is open for evening cigars and drinks.

    Club Royale - Once a week, the resort's theater offers dinner and drinks with a show.

    Royal Hideaway Playacar All Inclusive, Playa del Carmen,  Mexico, Dining Restaurant

    Recreation

    The majority of recreational activities and facilities described below are included in the room rate for the Royal Hideaway (scroll up to the All-Inclusive details section for more information).

    Guests of Royal Hideaway Playacar All Inclusive can try a range of land and water sports including beach soccer, bocce ball, kayaking and windsurfing, all while using the resort's equipment. As well, two tennis courts, six swimming pools, and a fitness center with cardio and weight equipment plus spa tub and sauna, offer plenty of facilities to enjoy at this Playa del Carmen resort.

    Golf enthusiasts do not have to go far: the entrance to Playacar Golf Club is 150 meters (164 yards) away. The facility provides an 18-hole, par 72 championship golf course designed by Robert Von Hagge. (Golf incurs surcharges for greens fees and equipment rental.)

    The recreational activities listed below are available either on site or near the hotel; fees may apply.

    • Fishing nearby
    • Basketball nearby
    • Golfing nearby
    • Personal watercraft
    • Water skiing nearby
    • Parasailing nearby
    • Aerobics on site
    • Bicycle rentals on site
    • Kayaking on site
    • Sailing on site
    • Scuba diving on site
    • Snorkeling on site
    • Swimming on site
    • Volleyball on site
    • Windsurfing on site
    • Yoga classes/instruction on site

    Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Royal Hideaway Playacar All Inclusive

    4.4
    out of 5
    avg. guest rating
    Hotel service:
    4.7
    Hotel condition:
    4.5
    Room cleanliness:
    4.6
    Room comfort:
    4.5
    Location:
    4.5
    Neighborhood:
    4.4
    87%

    of guests recommend

    out of 52 reviews

    Write a review of this hotel

    You may be required to sign in to verify your stay.

    A Traveler from Kansas City
    4.0
    out of 5
    Recommends this hotel
    Posted Nov 2 2011

    “Great Hotel to Relax not a party place”

    This is a great hotel for relaxing with a love one that you would want to spend some needed special time alone. The Hotel is beautiful and the service was incredible. It's not your average hotel with the family and the kids running around. And it's not the hot party all-night hotel either. It's mostly laid back and relaxing. After dark it's almost nothing open but a small bar with live music. We never went out late at night but were never interrupted with loud music blaring all around like other comparable resorts that I could hear their music from the beach. That was one of the things I enjoyed the most but I realize that quite is not for everyone at all time. My only few complaints were that in my room, I could see spots or area that could use a craftsman’s touch. I also didn’t like making reservations for dinners at the restaurants. However we thought that the food was excellent. We stayed 7days so we ate in all of them and enjoyed every minute. We were guided to make all the reservation on the first night of arrival. So we did and I would also recommend that also. I would highly recommend this hotel for couples but not for all singles.

    Area recommendations
    Don't do the excursion to mayan ruins Chichen-Itz . The trip is 13 Hours long. 8 hours is spent riding on the bus and picking up other tourist. We stopped at every hotel.
    A Traveler from Tel Aviv, Israel
    5.0
    out of 5
    Recommends this hotel
    Posted Nov 2 2011

    “Highly Recommended”

    My husband and I spent part of our honeymoon in this hotel resort and it was spectacular. We enjoyed almost every aspect of this hotel: from the food (which was exceptional! it was our first time at all-inclusive and we were impressed!) to the great service from their staff. They make you feel like royalty at dinner and when you get back to your room, the staff has prepared your bed for the night. The beach is beautiful and quite clean and the pools are fabulous (only complaint is that the pools are not heated! We went during the off-season and it was quite chilly in the afternoon). We highly recommend this hotel and hope to be back one day!

    Area recommendations
    Tulum! 5th avenue Playa, and its surrounding streets.
    A Traveler from Orlando, FL
    4.0
    out of 5
    Does not recommend this hotel
    Posted Oct 27 2011

    “So, So”

    The property overall was nice. We were disappointed in the type and availability of bars. None in the lobby area during the day and very limited seating @ the bar. In the event of inclement weather only small indoor bar area. Food was good as was the service. Only two nights a week with entertainment other than piano bar and singer.

    Area recommendations
    As close as possible to 5th Avenue District
    A Traveler from Dallas, TX
    5.0
    out of 5
    Recommends this hotel
    Posted Oct 18 2011

    “2nd trip to Royal Hideaway and cannot wait to go back!”

    My husband and I first stayed at Royal Hideaway 5 years ago on recommendation of our friends to celebrate our 10th wedding anniversary. We loved it so much we returned this month for our 15th. If you are looking for a resort that is quiet, peaceful, relaxing and all-around fabulous, this is the place for you. The staff is very attentive and friendly. The restaurants are designed to be a relaxing experience and the food is great. The grounds are beautifully maintained. The pool, cabana and refurbished beach (2010) are exceptional. We rode on bicycles we borrowed at the resort into Playa for shopping. Very fun! We walked the beach and picked up tons of shells to take home (to our kids delight). It was the perfect getaway from our very busy schedule and family to reconnect with each other and recharge our batteries. We cannot wait to go again!!!

    Area recommendations
    Make sure to visit 5th street in Playa del Carmen for shopping. Royal Hideaway has bicycles to ride into town. It's just a short 15 minute ride. Very fun!
    Todd B from Searcy, AR
    5.0
    out of 5
    Recommends this hotel
    Posted Sep 28 2011

    “Fantastic stay, great water, super service, delicious food”

    First trip to Royal Hideaway after many other stays at differing locations between Puerto Morales and Playacar. Best so far...check it out. Super beach, good service, comfortable room, small hotel feel, terrific location.

    Erica from Texas
    5.0
    out of 5
    Recommends this hotel
    Posted Aug 29 2011

    “Wow!”

    This was a very well needed getaway and the hotel it's staff and restaurants were extremely impressive! From the staff waiting on you hand and foot to the personalize attention in greetings and service this is by far the best resort we have been to You can see how they got their diamond rating from the moment you check in with a glass of champagne to the personalize greeting in your room This will definitely be our yearly sanctuary and a must for those looking for some much needed R&R! Loved it

    Area recommendations
    Cozumel
    Amanda from Houston, TX
    5.0
    out of 5
    Recommends this hotel
    Posted Jun 18 2011

    “Amazing vacation thanks to Royal Hideaway!!”

    We checked into the Royal Hideaway after leaving another all-inclusive resort close by after one night's stay. The other place was such a dump. We were so happy to find Royal Hideaway and that they had availability. It was an amazing facility, great beach access and shaded beach areas. The negative edge pool gave you a great view of the beach while laying around it and while you are in it. The restaurants were awesome - great service and wonderful food. Make your reservations for dinner early so you can choose the best time for you, they seemed to book up for the 7-9 pm time before we even checked in. Our concierge service was great and we loved that they knew us by name right away. Also, I loved that there were no wristbands to wear all week like the crappy resort we checked into first. Loved it, loved it, loved it. We will definitely stay here again!!

    A Traveler from Redmond, WA
    4.0
    out of 5
    Recommends this hotel
    Posted Jun 14 2011

    “Review: Royal Hideaway Playacar”

    First and foremost, this is definitely a beautiful resort that fits the "hideaway" terms very nicely. It doesn't have a grand entrance like some other resorts, which in a way is a pity since I personally tend to favor them. The water/beach is the best I've seen. Extremely clean and beautiful! It was breathtaking Pros: The service is exceptional. All employees are very courteous, friendly, and make an extended effort to know your name, although they keep it formal. It is the only resort that I have been to that cleans your room twice a day (which is awesome I might add). - I love the infinity pool that overlooks the beach. - Beautiful resort property - Concierge service is pretty good and helpful Cons: - No towel animals when the room is cleaned! ( I always looked forward to these) - Food presentation is spectacular, food quality and quantity is mediocre at best. It's extremely repetitive. - Very few activities, so this resort is not for people who want to party. It's dead quiet in the evening, to the point of boredom. - No swim up bar, this would have been a great addition. - Throughout the resort there are man-made ponds which are desolate to look at. Re-do them and fill them with fish or something other than tan-brown. It really does not add to the property beauty. - They have a habit of assuming that two people are married or on a honeymoon, perhaps it's a safe assumption, but it would have been nice if they asked before assuming.

    Area recommendations
    Playa Del Carmen is fun! Check out: - Coco Bongo - Fusion - 5th Avenue (lots of touristy stuff though)
    Gregg C from Houston, Texas
    5.0
    out of 5
    Recommends this hotel
    Posted Jun 13 2011

    “Best Hotel in all of Playa”

    Where do we start... This hotel is amazing!!! We have made sveral trips to Mexico, including Playa and Cabo. When we travel we like to feel like we are on vacation and treated like we are specail guests. We always look for the top rated hotels. When we saw that this was one of only a few 5 Diamond hotels in Mexico we decided to check it out. We can definately say this is the best hotel/resort we have ever stayed in. The service was incrediable! The staff always had a smile and were always attending to your every need. Lord willing, we will be going back each year for many years to come. We HIGHLY recommend this resort!!!

    Area recommendations
    Playa is a great little town not far from Cancun but isnt commercialized and a "party city" like Cancun. It is very relaxed but plenty to do and see.
    A Traveler from New Orleans, LA
    4.0
    out of 5
    Recommends this hotel
    Posted Jun 9 2011

    “Hiding Away”

    Travelled with husband and two other couples. We had a wonderful time. Very relaxing and a beautiful place. Wish they had better beach chairs and more small tables on teh beach. Experienced some difficulty with making dinner reservations, but the food was delicious. Be sure to try all of the restaurants. If you're there long enough to rotate through all of them, it's best to not have the same dish twice as they are a little lacking in consistency. All in all, it was a wonderful expreience.

    Royal Hideaway Playacar All Inclusive

    Lote Hotelero No 6 Desarollo Playa del Carmen, 77710 Mexico

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    Nearby Points of Interest

    • Playacar Golf Club - 0.4 km / 0.2 mi
    • Playa del Carmen Maritime Terminal - 2 km / 1.2 mi
    • Mamitas Beach Club - 3.5 km / 2.2 mi
    • Xplor Theme Park - 4 km / 2.5 mi
    • Xcaret Eco Theme Park - 4.6 km / 2.8 mi
    • Xel-Ha Water Park - 42.6 km / 26.5 mi

    The preferred airport for Royal Hideaway Playacar All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 52.9 km / 32.9 mi.

    Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

    Distances are displayed to the nearest 0.1 mile and kilometre.

    Nearest Major Airport:

    • Cancun, Quintana Roo, Mexico (CUN-Cancun Intl.)

    Area:

    Playa del Carmen, Quintana Roo, Mexico: Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.

    Royal Hideaway Playacar All Inclusive

    Lote Hotelero No 6 Desarollo Playa del Carmen, 77710 Mexico

    Most recent booking for this hotel: less than 8 hours ago.
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