Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Cons: More light in the rooms.
Beautiful hotel in a beautiful site, all buildings and grounds perfectly maintained. Excellent beach with plenty of lounging chairs in the shade or in the sun, as one prefers. Two nice main pools and a handful of relaxation pools with jacuzzis in lovely settings. Refined cuisine. But the staff is what makes it really special. In addition to being very efficient, they made us feel like royalty indeed. BEWARE! There is a dress code for men to be admitted in four of the five restaurants at dinner time. Make sure to pack dress sandals or shoes, slacks, and a button down shirt. We are very unhappy with Expedia for not mentioning this dress code, as we had to go downtown and purchase shoes and pants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island NY

Great Hotel, service impeccable

Posted Aug 1, 2015
Pros: The food was excellent and if you like Cerviche you are in for a treat. All of their specialty restaurants were excellent.
Cons: My only complaint was their 8 oz Burger at the pool was not 8 oz. There was a BBQ everyday poolside which was excellent and did have larger burgers.
Location: Our room was a short walk to the pool, beach, and restaurants. We also took a short taxi ride to town which was fun and a must do. You could also walk
We were greeted when we got out of the taxi and led to a table for private check in. We were pampered with scented moist towels and first class service. There were small private pools and two main pools. Each complex had their own concierge to wait on your needs. There was champagne and fruit waiting in our room, which we later trade for Red wine. We could not for the life of us understand how anyone and there were a few who rated this hotel, that could complain about the service. There seem to always be people who find things to complain about the best place. This place deserves 5 Stars
5 out of 5
Recommended
for Everyone
by A verified traveler from Del Rio, TX.

Simply beautiful!

Posted Jul 30, 2015
Pros: Everything!
Cons: Probably get rid of mosquitos in the bedrooms
Location: it was good location, but honestly, I did not want to leave the hotel...
It was a great experience, full of surprises!!! my wife and I enjoyed every bit of the stay. The fact that it is for adults only it was very relaxing.
Comment from Hotel Management
Aug 1, 2015 by Guest Experience Department , Hotel Management
Dear Guest: Thank you for your review. Your words are very much appreciated. It was our pleasure to assist you and we would love to host you again in future. Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler from Stockton, CA

In love with this place!

Posted Jul 29, 2015
Pros: Having the beach right in front of us and its excellent service.
Cons: The menu could improve in the way of portions.
Location: It's close to the downtown area and the local attractions have transportation available. The hotel is really secure as well.
We had a great experience yet again. Everything was excellent about this hotel, it was sad to have to go!
Comment from Hotel Management
Aug 1, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your kind words. It was a real pleasure for us to assist you during your stay with us. Let us know when you are planning to come back and we will make arrangements before your arrival. Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Harrisburg, PA

Excellent hotel. All staff extremely friendly!

Posted Jul 28, 2015
Pros: Great white sand and large beach area. Staff is extremely friendly
Cons: Large pool beach bar, however the pool does not have a "swim up" bar... there is plenty of room at the 1 corner end to do so for the future?
Great location. Beach is excellent. All staff overwhelmingly friendly and professional. Hotel is extremely well staffed with bartenders and beach personnel. Food was excellent! A+ all inclusive!
Comment from Hotel Management
Jul 30, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your kind words. We are happy knowing that you went back home with beautiful memories. We are looking forward to host you again in a near future, Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from durham, nc

Amazing hotel on the beach

Posted Jul 25, 2015
Stayed at the Royal Hideaway for 4 nights in July 2015. Everything here was amazing the staff we all very friendly, and went above and beyond all expectations especially our concierge Roberto. The food and drinks were excellent, absolutely no complaints about this place!
Comment from Hotel Management
Jul 29, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you so much for your comments. We really appreciate it. It is great to know about your wonderful experience, it is very helpful to us and our future visitors. We will share your comments with Robert, he will be happy to know your impressions. Please let us know when you are coming back and we will set up everything is advance for you. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great adults only getaway

Posted Jul 24, 2015
This was an excellent vacation. Royal Hideway is a perfect place to unplug and relax. There is not a lot of activities, etc which is what I wanted. If you are looking for a beautiful place to kick back, drink top shelf liquor and eat some amazing food, then this should be your place!
Comment from Hotel Management
Jul 27, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your nice comments. We really appreciate your feedback, we improve our services according to our guests experience and level of satisfaction. It was our pleasure to assist you during your stay! Regards from the Riviera Maya
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place with minor flaws

Posted Jul 22, 2015
Pros: Service, food, location, beach
Cons: Expedia gold perks were not provided, bathroom was dated
The service is royal, the food is very good, the beach is pleasing. My only complains are lack of promised Expedia gold perks and dated bathrooms. We did not get neither complimentary room upgrade nor free wine bottle and spa vouchers. Also the Mexican show in the Royal theater with buffet was poor, I would prefer we went to restaraunt instead. Despite the minor flaws overall it was good vocation.
Comment from Hotel Management
Jul 28, 2015 by Guest Experience Department, Hotel Management
Dear Guest: Thank you for you review .We take your opinion seriously and your comments about the Mexican Show is also very important to us. We are sorry for the inconvenience you found with your travel agency. It will be great to host you again in a near future. Regards, Guest Experience Department Royal Hideaway Playacar
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
A great time if you're looking for an environment to relax. On premise bars are boring. Even if you're looking for a basic drink and music
Comment from Hotel Management
Jul 21, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your valuable review. It is great to know that you had a pleasant and relaxed stay. We appreciate your comments regarding the bars and we definitely improve based on our guests’ experiences at the resort. It will be a pleasure to assist you again in a near future. Regards,
4 out of 5
Recommended
for Couples
by A verified traveler from California

Posted Jul 12, 2015
Staff: attentive and polite. There were tiny snags here and there but nothing to complain about. Rooms are cleaned twice a day, so make sure that you put away whatever food/beverages you want to save for later in a fridge; otherwise, they are disposed of. Dinner reservations: A lot of people complained about having difficulties with getting dinner reservations (which could be a hassle), but we encountered none. There are 6 restaurants that serve dinner; however, not all of them are open every day. You can make several email reservations prior to you arrival and take care of the remaining ones with your concierge on cite. The email is: services at mx dot occidentalhotels dot com. Food: Overall, the food was excellent. Most reviews rated Las Ventanas which excels in presentation the highest but in our opinion Palazzio and Azia fared a bit better. The Spices is casual and is great for breakfast and lunch. Desserts served at all restaurants exceeded our expectation. Oftentimes their descriptions are deceiving and don’t do the justice to the dessert.
Comment from Hotel Management
Jul 15, 2015 by Guest Experience Department , Hotel Management
Dear Guest: Please receive our deepest appreciation for your comments and for taking the time to post your review on Expedia. We are very pleased to know that you enjoyed your stay at our beautiful resort and are looking forward welcoming you back in a near future. Warm regards Guest Experience Department