Ratings based on 467 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
Pros: elegant and very clean
Cons: The ac didn't cool really good and the refrigerator didn't keep the drinks cold.
Location: great location
Great place to spend quality time with your loved one with. My wife and I really enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Customer service at it's finest.

Posted Jun 22, 2015
Our concierge Tulio was amazing. The airline delayed my luggage 2 days and Tulio did everything he could to make our stay as best as possible without the luggage. Thank you Tulio!
Comment from Hotel Management
Jun 30, 2015 by Guest Experience Department, Hotel Management
Dear Guest, Thank you for your comment. We really appreciate your nice words about the service we provide at the resort. It is nice to know that your concierge took care of all your needs. Let us know when you are coming back and we will be happy to assist you with anything you need. Regards, Guest Experience Department Royal Hideaway Playacar
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2015
Staff was great. Food was great. Everything was beautiful
Comment from Hotel Management
Jun 22, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your compliments about our resort. We really appreciate them. Your opinion is very important to us. We are looking forward to host you again in a near future. Regards, Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas,NV

A "Gourmet" All Inclusive Hotel..!!

Posted Jun 17, 2015
Pros: Personal ; the best. Cleaniness. Gourmet restaurants are in a high level. Avaible drinks and beers and coktail are a plus Great place !!
Cons: Extend bar hour at night. TV on the bars.
My wife and me, went for a 4 days stay this pas weekend, the weather was all the stay really bad, but this nice small hotel make our trip a really good experience.The staff is a really good one, front desk, concierge,maids, bartenders, restaurant personal, entertainers, bell, maintenance, all are a very profecional team, the weather was not take our attencion. A really beatifull experience...!!
Comment from Hotel Management
Jun 18, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your nice comments. We really appreciate your feedback, we improve our services according to our guests experience and level of satisfaction. It was our pleasure to assist you during your stay! Regards from the Riviera Maya, Guest Experience Department
Comment from Hotel Management
Jun 18, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your nice comments. We really appreciate your feedback, we improve our services according to our guests experience and level of satisfaction. It was our pleasure to assist you during your stay! Regards from the Riviera Maya, Guest Experience Department
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice quiet resort

Posted Jun 16, 2015
The staff and the food were absolutely amazing! I liked the less busy feel of this resort compared to others I have stayed at. They accommodated requests for reservations at any of the restaurants and they were never too busy. The grounds were not as upkept as I would have liked to see or thought they should be, but that was minor compared to the great quality of everything else!
Comment from Hotel Management
Jun 18, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your kind comments. It was our pleasure to assist you with anything you needed during your stay. Please let us know when you are ready to come back, we will be happy to host you again in a near future. Regards!
1 out of 5
by A verified traveler from texas

Posted May 25, 2015
Ants in our room. Do not check out bikes because chances are it will be stolen downtown and you will be liable
Comment from Hotel Management
May 28, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your comments. We take all the feedback very seriously. We are really sorry for the inconvenient you went through with the bicycles. The policy at the resort specifies that you can use the bicycles we have available at the resort but in case of material loss the cost will be covered by the guest. Our resort has a high rate of return guests mainly because of the food and top notch service. Our reputation speaks by itself. We hope to have the chance to host you again in a near future. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Amazing experience, from start to finish!

Posted May 17, 2015
Being our first time in Mexico at an all inclusive resort we weren't sure what to expect as we pulled in. This resort far exceeded any expectations we ever had. We were greeted at the resort with a cool rag, chocolate, and champagne. The airport lost our luggage and the concierge went above and beyond to find it, have it delivered to our resort, and our room. We didn't have to worry about a thing. They even offered my husband pants and dress shoes to use for the night so we could go to dinner since we were in travel clothes with nothing to change into. Special shout out to Tulio our concierge! He made our experience what it was!! The beach was prestine and beautiful and the resort grounds were kept spotless. We didn't lift a finger as someone was always walking around the pool and beach area offering us drinks and food! It was amazing!! If there are any cons it has nothing to do with the resort, but rather, the airports! Pay the extra money to have the least amount of flights as possible. And if you do, make sure you have enough time between layovers. The airports are beyond slow in Mexico City, Guadalajara, and cancun. We missed flights on our way there and almost on our way home, just because of check in lines being slow, and customs also! If you can ANYWAY get away with not checking luggage, that's the way to go. It'll save you hours and stress in those lines!
Comment from Hotel Management
May 20, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for your kind comments and for your recommendations. Our motto is making our guests experience a memorable one and we are very glad to know you really enjoyed your vacation time with us. On behalf of all the Royal Hideaway staff I would like to thank you again for choosing us as your holiday destination, we hope to see you coming back soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, CO

Nothing short of spectacular!

Posted May 6, 2015
This was our 2nd trip to the Royal Hideway. The staff, beautiful white sand beaches, the restaurants and accommodations definitely will not disappoint. We will be booking another return trip soon!
Comment from Hotel Management
May 8, 2015 by Guest Experience Department , Hotel Management
Dear Guest, Thank you for choosing Royal Hideaway for your holiday at the Riviera Maya and also receive our gratitude for taking the time to provide such a nice review about our resort. We are glad to read that you enjoyed the friendly, wand professional service we strive to provide all of our guests. Let us know when you are ready to come back, we will be happy to assist you with the arragements before your arrival. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Aspen, CO

Fantastic Vacation with Only a Couple of Quibbles

Posted May 5, 2015
Pros: Great beach, really friendly and helpful employees, good food, nice room, relaxed and quite atmosphere. I was very happy to find good running routes.
Cons: Our view was sub-par. Loud music from neighboring resorts. The whole "chair saving" issue is silly. Hotel should enforce the 20 minute rule.
Location: The beach is beautiful with stunning blue water. Good running through Playacar. Pleasant 1 mile walk to PdC, lots going on there. Nice to return to RH
It was just what we wanted - quiet and relaxing on a beautiful stretch of beach with really clear, blue water. Everyone we encountered was friendly and seemed to have a sincere desire to make us happy. The food was surprisingly good, in some cases really excellent. We ate dinner in four different restaurants. We liked La Ventana (sp?) best and ate there twice. Palazzo and Azia were also very good. Spices was more laid back and the food was tasty. The breakfast buffet at Spices was great. Our room in Villa 22 was very nice on the inside, but overlooked the neighboring property, some trees, and a service path-nothing special about the view. Some nights we could hear a lot of noise from other resorts, so would recommend getting away from the perimeter. The "chair saving" is just silly - people leave a book on a chair in the morning to mark their territory for an entire day. The hotel has a "20 minute rule" that should either be enforced or dropped. As it stands now, it's just frustrating. We didn't care because we preferred the beach and the wonderful breezes, but people who want to be pool-side should take note. Aside from that, the resort met our expectations and, in some cases, exceeded them. I would go back today.
Comment from Hotel Management
May 8, 2015 by Guest Experience Department , Hotel Management
Dear Guest: It is very rewarding for us to read detailed comments about your recent stay at our resort. Your words are the perfect motivation for us to improve our services and keep getting better. Your feedback is important for us, we apologize for the inconvenience with the beach loungers, we already have a new enforced policy that does not allow guests to reserve a beach bed for more than 20 mins. Otherwise their belongings will be moved. We hope to have the chance to host you again in a short future, Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Awesome!!!!

Posted May 2, 2015
This place is the perfect spot if you are looking for a relaxing getaway! The grounds are well groomed, the restaurants and food exceeded our expectations. The service and staff were remarkable. We are planning our return trip to the Royal Hideaway Playacar.
Comment from Hotel Management
May 8, 2015 by Guest Experience Departmwenr , Hotel Management
Dear Guest, We really appreciate your review. It is always very important for us to know that our guests are leaving with awesome experiences like yours. It will be great to host you again in a short future. Sincerely,