Ratings based on 707 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Miami, FL

Posted Aug 3, 2014
This resort worked very well for my family: there are a really nice water park and an indoor park where my son played every day. I suggest it for families with children.
4 out of 5
Recommended
for Families
by A verified traveler from New Britain CT

Nice family friendly resort

Posted Aug 2, 2014
Pros: Nice hotel close to the beach
Cons: International buffet need air conditioning
Location: Plenny things to do inside resort
We recently spent seven days at Sandos Caracol Eco Resort. Very nice beach, outstanding service. Super friendly staff. Overall, we had a good time.
3 out of 5
Recommended
for Everyone
by A verified traveler from Rocklin ,CA

Kids club , Beach area and spa.

Posted Aug 2, 2014
Our girl loved the kids club it's the best. She had a very good time and she love to participated at the fantasy shows,indoor activities, movie time, pool area and also we celebrated her 7th birthday with all her friends with a piñata If you travel with children highly recommend for all the activities and allows the parents to also enjoy them selves at the free spa, suana.Beach area nice and also good for snorkeling.
3 out of 5
Recommended
for Everyone
by A verified traveler from MANASSAS, VA

Nice....but!!!

Posted Jul 26, 2014
Beach horrible to many rocks, pool water way to hot. The donkey close to lobby the smell disgusting. I hated the fact that 3 of the restaurants you had make reservation one day ahead. The TV's old and had no good channels like they used an antenna not cable or satellite for what it costs that could be upgraded. The food ok!! The people super nice, rooms smelled and were very clean. Virginia our Maid honest I used no safe to put my stuff everything was just how I left it. For a hotel of that type it can be much better. Overall good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2014
My girlfriend and I stayed at the hotel with our kids. There is plenty of activities for kids..they especially loved the 24 hr. Snack bar. One suggestion is to bring water shoes as the beach was a bit rocky.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice if you have kids...WAY to far from the beach

Posted Jul 25, 2014
Pros: Clean and great hotel personal and the food was GREAT. All the animals..
Cons: Adult section could be near the beach instead of a 10 minute walk and the showers better drained and also the hair dryer could actually blow air out.
Nice if you have kids...WAY to far from the beach if you want to stay in an all adult area. could have been WAY better for adults. Beach area was WAY to rocky so could not swim off the shore. GREAT food and clean rooms but the showers need to drain better because no matter what we did we flooded the room everytime...new doors on them...
5 out of 5
Recommended
for Everyone
by A verified traveler

Tropical getaway !

Posted Jul 18, 2014
Pros: The food, entertainment, and people were great.
Cons: The rooms could use a little upgrade to new Eco-styles.
Location: You will rarely want to leave the resort, there is so much to do here. Downtown is a quick 15 minute taxi ride.
Took the family to Playa Del Carmen thinking it would be a big beach trip. Sandos Caracol was a Mayan getaway within that Tropical paradise. Oozing with culture and entertainment at every corner, this place continues to amuse and entertain from rise to bed. We loved being in the middle of nature, and yet 2 steps away from a beach and mojitos. Very well maintained and clean. The staff are very friendly, and the food was top-notch. Dinner reservations were not a hassle like in some other places. We ate the Asian last night, and it was a great last note to leave on. The food was the best hibachi experience we have ever had.
5 out of 5
Recommended
for Everyone
by A verified traveler from fairview,NJ

Nice hotel,friendly staff, great choice

Posted Jul 17, 2014
Hotel was nice ,clean and well maintained. Food was great,beach has some rocks due to region but not unbereable best area reserved for "MEMBERS" only but still members came to eat to all restaurants . Beacuse food was simply the best ...and since we had our children with us. They had a blast with the shows ,aqua park, and beach....
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles,CA

First time in Mexico

Posted Jul 17, 2014
Pros: Evening shows were amazing
Cons: food in international buffet
Our family of three stayed in this hotel for 6 nights.My 7 years daughter enjoyed every single day.The water park for children is nice with slides and snack bar.Every evening there is show for children or for adults to see.If you want to see them -you need to come early to get seets.There are monkeys,lizards,birds living in the forest-"jungles".The beach is clean and the sea was warm ,(the smell from the sea is not so nice)We stayed in the pools most.The food in japanese and brazilians restaurants was excellent,the buffet food was o.k.Don't forget to tip the bartenders they will appriciate and will remember your name ;-) What we didn't like..if someone from hotel (agent,or your personal assistant) will invite you to spent 90 minutes of sharing time...the true is they want you to join vacation club for 199$ a year plus they asked us for 6000$ deposit!!! For that you'll join vacation club and will have rooms near the beach,restorants every day and like they told us,save on vacation...We didn't signed for it...The room was clean all the time.Patricia was taking good care of us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
if you are a cyber fellow don't expect mucho cause there is no internet connection at this hotel