Featured Image Lobby Lobby Sitting Area Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Living Area Living Area Living Area Living Area Living Room Living Room Terrace/Patio Terrace/Patio Bathroom Bathroom Bathroom Jetted Tub Outdoor Pool Outdoor Pool Outdoor Pool Outdoor Pool Outdoor Pool Fitness Facility Gym Gym Yoga Yoga Spa Massage Spa Treatment Spa Treatment Sports Facility Boating Bicycling Tennis Court Sport Court Breakfast Area Restaurant Restaurant Restaurant Restaurant Restaurant Restaurant Restaurant Restaurant Buffet Snack Bar Hotel Bar Sports Bar Poolside Bar Nightclub Hotel Front Hotel Entrance Beach Beach Beach Garden Outdoor Wedding Area Lake Exterior View from Hotel
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Get an overview of this hotelAdults-only resort with 10 restaurants and 3 spa tubs

Location

Located in the heart of Playa del Carmen, this all-inclusive resort is 1.1 mi (1.8 km) from Gran Coral Golf and within 3 mi (5 km) of Guadalupe Church and Coco Beach. El Camaleon Golf Club and Plaza Las Americas are also within 6 mi (10 km).

Resort Features

This resort features 10 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, 2 poolside bars, a nightclub, and 10 bars/lounges are onsite.

Room Amenities

All 218 rooms feature thoughtful touches like free minibar items and bathrobes, plus balconies and plasma TVs with cable channels. Room service, coffee makers, and free bottled water are among the other amenities available to guests.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities

  • Bicycling
  • Tennis

Entertainment

  • Theme parties

Not included

  • Motorized water sports
  • Premium food items
  • Airport transfers

Hotel Amenities

Sandos Caracol Eco Resort -Select Club - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sandos Caracol Eco Resort -Select Club - All Inclusive features a full-service spa, 3 spa tubs, outdoor tennis courts, and an outdoor pool. Dining is available at one of the resort's 10 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 10 bars/lounges. Public areas are equipped with complimentary high-speed wireless Internet access.

This all-inclusive resort also offers a health club, a nightclub, and a sauna. Complimentary self parking is available on site.

Sandos Caracol Eco Resort -Select Club - All Inclusive has designated areas for smoking.

  • 24-hour front desk
  • ATM/banking
  • Babysitting or childcare (surcharge)
  • Pool umbrellas
  • Billiards or pool table
  • Concierge services
  • Designated smoking areas
  • Dry cleaning/laundry service
  • Express check-in
  • Free self parking
  • Free WiFi
  • Full-service spa
  • Garden
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Nightclub
  • Number of bars/lounges - 10
  • Number of buildings/towers - 16
  • Number of floors - 3
  • Number of poolside bars - 2
  • Number of restaurants - 10
  • Number of spa tubs - 3
  • Outdoor pool
  • Outdoor tennis courts 2
  • Pool sun loungers
  • Porter/bellhop
  • Rooftop terrace
  • Sauna
  • Shopping on site
  • Spa services on site
  • Spa treatment room(s)
  • Steam room
  • Swim-up bar
  • Tennis on site
  • Total number of rooms - 218
  • Tours/ticket assistance
  • Turkish bath/Hammam
  • Wedding services
  • Year Built 2006
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Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning
  • Balcony
  • Bathrobes
  • Blackout drapes/curtains
  • Cable TV service
  • Ceiling fan
  • Climate control
  • Coffee/tea maker
  • Free bottled water
  • Free toiletries
  • Daily housekeeping
  • Desk
  • Hair dryer
  • In-room safe
  • Iron/ironing board
  • Minibar (stocked, free items)
  • Phone
  • Plasma TV
  • Private bathroom
  • Room service
  • Shower only
  • Turndown service
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Where to Eat

Sandos Caracol Eco Resort -Select Club - All Inclusive has 10 restaurants on site.

Room service is available.

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Nearby Things to Do

Outdoor tennis courts, a health club, and complimentary bicycles are featured at the resort. 3 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a steam room.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Free bicycles on site
  • Personal motorized watercraft on site
  • Golf lessons available nearby
  • Aerobics on site
  • Basketball on site
  • Ecotours on site
  • Fishing on site
  • Hiking/biking trails on site
  • Motor boating on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
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Spa Services

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Body treatments
  • Facial treatments
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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility
  • Accessible path of travel
  • Accessible parking

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at noon

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children under 18 years old are not allowed at this adults-only property. All guests 18 or older are welcome.
  • Free rollaway/extra beds!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Minimum guest age is 18

Caters to adults only

No cribs (infant beds) available

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Fees

The charges below are included in your overall room price:
  • New Year's Eve gala dinner fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Guests under 18 years old are not permitted at this adults-only property.

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