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Room type

Superior Select Club 2 Double Beds or 1 King Bed

Max Occupancy: 3 guests

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Max Occupancy: 3 guests

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Max Occupancy: 3 guests

Adults-only resort with 5 restaurants and 3 spa tubs

Location

Located in the heart of Playa del Carmen, this all-inclusive resort is 1.1 mi (1.8 km) from Gran Coral Golf and within 3 mi (5 km) of Guadalupe Church and Coco Beach. El Camaleon Golf Club and Plaza Las Americas are also within 6 mi (10 km).

Resort Features

This resort features 5 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a nightclub, 8 bars/lounges, and a health club are onsite.

Room Amenities

All 218 rooms offer 24-hour room service, private yards, and flat-screen TVs with cable channels. Guests will also find minibars, rainfall showerheads, and coffee makers.

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Renovations & Closures

The hotel will be renovating from 17 May 2015 to 14 June 2015 (completion date subject to change). The following areas are affected:
  • Water park
Every effort will be made to minimize noise and disturbance.

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Surcharges for premium food items

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities

  • Bicycling
  • Tennis

Entertainment

  • Theme parties

Not included

  • Airport transfers
  • Motorized water sports

Hotel Amenities

Sandos Caracol Eco-Resort & Spa - Adults Only -All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sandos Caracol Eco-Resort & Spa - Adults Only -All Inclusive features a full-service spa, 3 spa tubs, outdoor tennis courts, and an outdoor pool. Dining is available at one of the resort's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary high-speed wireless Internet access.

This all-inclusive resort also offers a health club, a nightclub, and a sauna. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

  • 24-hour front desk
  • Airport transportation (surcharge)
  • Arcade/game room
  • Area shuttle (surcharge)
  • ATM/banking
  • Beach bar
  • Beach/pool umbrellas
  • Billiards or pool table
  • Coffee shop or café
  • Coffee/tea in lobby
  • Dry cleaning/laundry service
  • Free self parking
  • Free WiFi
  • Full-service spa
  • Garden
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Luggage storage
  • Multilingual staff
  • Nightclub
  • Number of bars/lounges - 8
  • Number of buildings/towers - 16
  • Number of floors - 3
  • Number of restaurants - 5
  • Number of spa tubs - 3
  • Outdoor pool
  • Outdoor tennis courts 2
  • Parking (limited spaces)
  • Pool sun loungers
  • Poolside bar
  • Porter/bellhop
  • Rooftop terrace
  • Sauna
  • Spa treatment room(s)
  • Steam room
  • Swim-up bar
  • Television in lobby
  • Tennis on site
  • Total number of rooms - 218
  • Turkish bath/Hammam
  • Wedding services
  • Year Built 2006
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Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Parking (limited spaces)

Room Amenities

  • Access via exterior corridors
  • Air conditioning
  • Bathrobes
  • Blackout drapes/curtains
  • Cable TV service
  • Ceiling fan
  • Climate control
  • Coffee/tea maker
  • Free toiletries
  • Daily housekeeping
  • Desk
  • Flat-panel TV
  • Hair dryer
  • In-room safe (laptop compatible)
  • Iron/ironing board
  • Minibar
  • Private bathroom
  • Rainfall showerhead
  • Rollaway/extra beds available
  • Room service (24 hours)
  • Shower only
  • Turndown service
  • Yard
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Where to Eat

La Laguna - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fogo de Brazil - This poolside restaurant specializes in Brazilian cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Las Mascaras - This buffet restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

El Templo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Los Lirios - This poolside restaurant serves dinner only. Reservations are required.

24-hour room service is available.

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Nearby Things to Do

Outdoor tennis courts, a health club, and complimentary bicycles are featured at the resort. 3 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a steam room.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Spa Services

Spa Sandos has 16 treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-in time ends at noon

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children under 21 years old are not allowed at this adults-only property. All guests 21 or older are welcome.
  • Rollaway/extra beds are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Minimum guest age is 21

Caters to adults only

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We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Guests under 21 years old are not permitted at this adults-only property.

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