Featured Image Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Jetted Tub Bathroom Sink Water Park Water Park Outdoor Spa Tub Fitness Facility Yoga Sports Facility Boating Bicycling Theater Show Childrens Play Area - Indoor Restaurant Buffet Buffet Buffet Food and Drink Hotel Bar Hotel Lounge Hotel Lounge Property Grounds Hotel Front - Evening/Night Beach Beach Beach Exterior Aerial View
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Book your room at Sandos Caracol Eco Resort & Spa All Inclusive

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Rooms renovated in December 2010

Beachfront resort near Playa del Carmen, Mexico

Resort in Playa del Carmen

This family friendly property is in Playa del Carmen.

Pool, restaurants

This all-inclusive Sandos property includes an outdoor pool and 6 restaurants and offers a swim-up bar, concierge services, meeting facilities, tennis courts, kid's club, and aquapark for kids.

Minibars

Sandos Caracol Eco Resort & Spa guestrooms offer minibars, cable TV, complimentary water bottles, and ceiling fans.

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All-Inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • Surcharges for premium food items

Activities and facilities/equipment

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games

  • Aerobics

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Premium food items
  • Offsite tours

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The Overview

Sandos Caracol Eco Resort & Spa enables guests to enjoy an Eco Experience while on vacation by being a part of conservation and native biodiversity programs. The experience, courtesy of Sandos Hotels & Resorts, offers vacationers an opportunity to make a difference and enjoy the comforts of the resort.

The property is all-inclusive and includes six restaurants; three buffet-style and three a la carte. An outdoor pool includes a swim-up bar; another pool is designed especially for children. There is also an aquapark for kids. A theater features shows every night. The full-service Spa Sandos offers a range of services including facials and body treatments. Guests can relax on the white sand beach on the hotel's sun loungers, or play some beach volleyball and tennis.

A business center is on site; the property also offers audiovisual equipment, currency exchange, concierge services, tour assistance, and dry cleaning. Computer rental is also available.

Younger guests are well catered for, with the Kid’s Club operating from 10 AM to 10 PM, while the Baby Club for children from 2 to 3 years old is available by appointment from 10 AM to 1 PM and 3 PM to 6 PM.

Guests can investigate Mayan culture in the Xcalacoco Experience, which features natural spa treatments, tours, Mayan ceremonies and more.

  • 24-hour front desk
  • Babysitting or childcare
  • Number of floors - 3
  • Tennis on site
  • Bar/lounge
  • Beauty services
  • Business services
  • Clubhouse
  • Elevator/lift
  • Computer rental
  • Currency exchange
  • Dry cleaning/laundry service
  • Airport transportation (surcharge)
  • Event catering
  • Arcade/game room
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Waterslide
  • Number of outdoor pools - 3
  • Water park access (complimentary)
  • Total number of rooms - 956
  • ATM/banking
  • Concierge services
  • Children's club
  • On private beach
  • Tours/ticket assistance
  • Area shuttle (surcharge)
  • Turkish bath/Hammam in spa
  • Rooftop terrace
  • Luggage storage
  • Snack bar/deli
  • Massage - spa treatment room(s)
  • Medical assistance available
  • Multilingual staff
  • Audiovisual equipment
  • Nightclub
  • Free parking
  • Free guest parking during stay
  • Patio
  • Pool table
  • Poolside bar
  • Outdoor tennis courts 2
  • Beach umbrellas
  • Beach sun loungers
  • Pool sun loungers
  • Beach towels
  • Sauna
  • Security guard
  • Shopping on site
  • Spa services on site
  • Steam room
  • Swimming pool - children's
  • Swim-up bar
  • Tour assistance
  • Use of nearby fitness center (complimentary)
  • Wedding services
  • Exhibit space
  • Full-service health spa
  • Wireless Internet access - surcharge
  • Wired (high-speed) Internet access - surcharge
  • Technology support staff
  • Designated smoking areas
  • Beach/pool umbrellas
  • Billiards or pool table
  • Number of spa tubs - 5
  • Designated smoking areas (fines apply)
  • Laundry facilities
  • Garden
  • Porter/bellhop
  • Restaurant
  • Year Built 2005
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Connect

Available in some public areas: Wireless Internet access - surcharge, Wired (high-speed) Internet access - surcharge


Parking

Free parking, Free guest parking during stay


The Room
  • Air conditioning
  • Cable TV service
  • Complimentary bottled water
  • Ceiling fan
  • Climate control
  • Complimentary toiletries
  • Cribs/infant beds available
  • Desk
  • Direct-dial phone
  • Hair dryer
  • Daily housekeeping
  • In-room safe
  • Minibar
  • Private bathroom
  • Rollaway/extra beds available
  • Turndown service
  • Shower only
  • Connecting / adjoining rooms available
  • In-room childcare (surcharge)
  • Iron/ironing board (on request)
  • Blackout drapes/curtains
  • Dial-up Internet access (surcharge)
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The Eats

La Laguna Restaurant - This international buffet is open for breakfast, lunch, and dinner daily.

Las Mascaras Restaurant - This restaurant serves international food and Mexican buffets. It is open for breakfast, lunch, and dinner.

La Riviera Restaurant - This restaurant has an a la carte menu featuring Mediterranean food, plus a salad and dessert bar. It serves dinner daily.*

El Templo - This restaurant has an la carte menu with Asian dishes for dinner.*

Los Lirios - This a la carte restaurant features steak and seafood dinner.*

La Toscana - This Italian buffet restaurant is open for lunch and dinner.*

Rodizio - This Brazilian specialty restaurant is open for dinner only.

*Reservation required. Dress code: casual elegance.

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The Entertainment

Nightly shows at the theater.

An entertainment staff hosts a variety of daily beach and pool activities. In addition, nightly entertainment is performed at the resort's theatre.

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Out and About

Guests staying at the Sandos Caracol Eco Resort & Spa have access to a waterpark, swimming pools and tennis courts, ensuring a fun filled holiday. Also available is volleyball and yoga on the beach, and biking and hiking on site.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby
  • Personal motorized watercraft on site
  • Rafting nearby
  • Helicopter/airplane tours nearby
  • Skydiving nearby
  • Table tennis nearby
  • Rowing or canoeing nearby
  • Aerobics on site
  • Basketball on site
  • Bicycle rentals on site
  • Boat launch on site
  • Boating on site
  • Ecotours on site
  • Fishing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Motor boating on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Swimming on site
  • Tennis on site
  • Volleyball on site
  • Water skiing on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Beach volleyball on site
  • Beach yoga on site
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Mind and Body
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments
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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom
  • Accessible path of travel
  • Accessible parking
  • In-room accessibility
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Check-in

Check-in time starts at 3 PM


Check-out

Check-out time is noon


Pay

Accepted at this hotel: MasterCard, Visa, American Express


You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees
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We Should Mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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A Green / Sustainable Property - Second Party Certified
This property participates in Travellife Gold, a second-party certification program. Second-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An assessment of a company's sustainable tourism practices has been performed at this property by an assessor or auditor that is not independent of the second-party certification program.
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Romance Promotion

Book a stay now in any room category (except Standard) and receive the following:

  • Bathrobes for use during stay
  • Welcome basket of fruit, bottle of wine
  • Honeymoon/anniversary distinguishing on room's front door
  • Discount at spa and on motorized water sports
  • Basket with aromatherapy amenities
  • Romantic dinner at a la carte restaurant (reservation needed)
  • 6 x 8 picture during dinner with Mexican-style photo frame

    At time of booking, guests must enter "Romance Promotion" in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."

    Visit guest services at the hotel to receive promotion benefits. Applicable to all room types, except Standard Room. Other restrictions may apply.

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