Ratings based on 686 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Tropical getaway !

Posted Jul 18, 2014
Pros: The food, entertainment, and people were great.
Cons: The rooms could use a little upgrade to new Eco-styles.
Location: You will rarely want to leave the resort, there is so much to do here. Downtown is a quick 15 minute taxi ride.
Took the family to Playa Del Carmen thinking it would be a big beach trip. Sandos Caracol was a Mayan getaway within that Tropical paradise. Oozing with culture and entertainment at every corner, this place continues to amuse and entertain from rise to bed. We loved being in the middle of nature, and yet 2 steps away from a beach and mojitos. Very well maintained and clean. The staff are very friendly, and the food was top-notch. Dinner reservations were not a hassle like in some other places. We ate the Asian last night, and it was a great last note to leave on. The food was the best hibachi experience we have ever had.
5 out of 5
Recommended
for Everyone
by A verified traveler from fairview,NJ

Nice hotel,friendly staff, great choice

Posted Jul 17, 2014
Hotel was nice ,clean and well maintained. Food was great,beach has some rocks due to region but not unbereable best area reserved for "MEMBERS" only but still members came to eat to all restaurants . Beacuse food was simply the best ...and since we had our children with us. They had a blast with the shows ,aqua park, and beach....
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles,CA

First time in Mexico

Posted Jul 17, 2014
Pros: Evening shows were amazing
Cons: food in international buffet
Our family of three stayed in this hotel for 6 nights.My 7 years daughter enjoyed every single day.The water park for children is nice with slides and snack bar.Every evening there is show for children or for adults to see.If you want to see them -you need to come early to get seets.There are monkeys,lizards,birds living in the forest-"jungles".The beach is clean and the sea was warm ,(the smell from the sea is not so nice)We stayed in the pools most.The food in japanese and brazilians restaurants was excellent,the buffet food was o.k.Don't forget to tip the bartenders they will appriciate and will remember your name ;-) What we didn't like..if someone from hotel (agent,or your personal assistant) will invite you to spent 90 minutes of sharing time...the true is they want you to join vacation club for 199$ a year plus they asked us for 6000$ deposit!!! For that you'll join vacation club and will have rooms near the beach,restorants every day and like they told us,save on vacation...We didn't signed for it...The room was clean all the time.Patricia was taking good care of us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
if you are a cyber fellow don't expect mucho cause there is no internet connection at this hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Jul 14, 2014
Nice hotel close to the beach. Nice beach . Free to rent sail boat and kayaks and .
4 out of 5
Recommended
for Everyone
by A verified traveler

Worth of the money

Posted Jul 13, 2014
Pros: Food. Bike path. Jungle theme
Cons: Sport courts
Not sure what grade is this resort. some state 3.5, some state 4 out of 5. I would say it's a 3.8. Furnitures need to upgrade. Some area smells from the water and jungles. Beach is for snorkeling only. If you don't wear water shoes, do not walk into the water. My daughter gets hurt on her feet. Food is ok. Specialty restaurants are limited for reservation. Not sure if the Brazil and the Steak and Fish restaurants are only for VIP members or not. Overall, for the price for all inclusive. It's worth of the trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Mexican Oasis

Posted Jul 11, 2014
This is an excellent resort for those that appreciate nature. The setting is ideal for couples and families. Activities are varied for all age groups. A few are: children's activities at the kids center , aqua-cize, live bands, theater performances , cultural performances, & bike rides. Great place!
2 out of 5
by A verified traveler from Dallas, Texas

Get what you pay for!

Posted Jul 10, 2014
Would never come here again if it were free! No AC, No wi-fi, overcharged for sitter service, no exterior lighting after midnight around the HUGE pathways in the woods, rock solid pillows, one thin sheet to use as covers, restaurant turned away our whole family to a (seriously I counted) 29 empty table restaurant because we didn't make a reservation & it was 6pm & their reservations started at 7:30, nobody here speaks English and when we checked in they shook their heads...(you work at an international destination, really?!) Kid's pool has 4 guys blowing the whistle every second, you can't even help your child walk up the stairs without getting a whistle blown out at you, plus where's the chlorine, no idea, yuck. I could keep going... I will pay hundreds more and be sure to stick with 5 star next time. If you have kids
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Great resort and very friendly staff

Posted Jul 7, 2014
Our stay was wonderful even though we had a slight problem checking in. In error we booked an extra child in our reservation through Expedia. I asked the hotel to call Expedia and confirm the amount of guests, but it took me few days going back and forth to try to fix the issue :(
4 out of 5
Recommended
for Families
by A verified traveler from Mexico

Wonderful hotel not great finishing on rooms

Posted Jul 6, 2014
Pros: Kidsclub, kidspool, super friendly staff
Cons: The room maintenance can be improved. I had lots of ants in outside hottub and a towel hanger was hanging like it was falling off the wall.
Location: Awesome
Hotel and staff are great, recommend it for people with kids... rooms can improve since maitainance is done without great finishing (mostly bathroom lacks)