Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler from Ventura ca.

Hotel is ok

Posted Oct 20, 2014
Having stayed at other playacar hotels and knowing how they treated us . I know they could do better.not to family oriented compared to other hotels in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA. area

Incredible beach, and a Great Party

Posted Oct 15, 2014
Pros: Location, Service
Cons: Bring back the tequila reception like they have at Sandos Caracoal. Improve the sandwich and hamburger part of the lunch buffets.
Location: Swim in the Ocean and experience Riviera Maya an amazing place with wonderful friendly people.
Pros: Beach has no rocks great sand and perfect water temp. The Ala carte meals are outstanding (though the beef is not the quality americans are used to). Excellent service, lots of fun things to do for free (Zumba, beach volleyball and soccer, mini golf, video games, pool, air hockey, fussball, ping pong, computer access, sports bar and doing shots of Tequilla to name a few. Cons: the food at the buffets is fair to good and there is no air conditioning in them. The booze quality is poor but the quantity is endless. The beds and pillows in the rooms could use improvement. It is a big place and the walking bothers some but not us. The elite club presentation takes forever (3-5 hrs) so avoid it unless you want to come back every other year or more. Though the massages we got for going were great. We never went until this year when a member convinced us it was a good deal and ultimately we agreed, IF you want do a Sandos vacation almost every year. We decided we did. Conclusion: This was our 7th trip to the area and 4th to this resort so we finally joined the elite club, their vacation club which makes the Booze, beds, pillows and meals Much, Much better, especially the hard liquor. I think it will save us money when we come at the busier times Feb - early May and makes this a 5 star experience instead of a solid 4 star. For the money this is a great place, if you don't want to swim in the ocean go to Sandos Carcoal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
The facility was nice with much to offer. Beds were a little too hard for my taste but room was nice. Many food options
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
Everything was perfect! The beach is amazing, the food is fabulous, the staff was exceptional, the rooms were ideal for our family of 5! We had the BEST time!!! Can't wait to go back!
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Really nice hotel

Posted Oct 12, 2014
Great food great attention grest service. The only thing is really poor intenet service
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Posted Oct 10, 2014
Pros: Proximity to beach, variety of restaurants, cleanliness. Staff was very helpful and really friendly.
Cons: Beds were super uncomfortable. Tile floors in room were very slick causing injuries.
Location: Gated entry to area that the resort was located was nice. We didn't leave the entire time there so not sure on things nearby.
Great! On beach, some excursions on site (diving, parasailing, fishing), other excursion info in lobby. Staff was super friendly! Lots of choices of pools, bars, and restaurants within the resort. Everything we ate was fantastic! Resort was big enough to get away from the group we were with if we wanted.
5 out of 5
Recommended
for Everyone
by A verified traveler from costa rica

Family vacation

Posted Oct 7, 2014
We have a very nice experience in this hotel. We have a family of 4, 2 kids 8 and 12 years old and her loves the hotel too.
4 out of 5
Recommended
for Everyone
by A verified traveler from Poole, UK

Very friendly hotel

Posted Oct 6, 2014
The hotel was very friendly. All the staff say hi when you see them and go out of their way to be helpful. We got an upgrade to the adult only section which was great. The hotel was very big and took 5 -10 mins to walk from our room to the beach. I was perfectly happy with this as it was a very pleasant walk however there were golf buggies giving people lifts as well. The hotel was clean and the all inclusive was very expansive. All in all a fab holiday!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

We love the Sandos in Playacar

Posted Oct 3, 2014
Pros: The awesome staff and its beauty
Cons: Not sure we think it was awesome.
Location: Great.
Everything was great our keys didn't work one night but that was it.
1 out of 5
by A verified traveler

Heading the Wrong Direction!

Posted Sep 26, 2014
Pros: The support staff (housekeeping, waiters, landscapers, etc) are very hard working and friendly. They are your only asset, not your hotel belongings.
Cons: Entertainment shows needs improvement (badly) and the entertainment staff needs to be motivated to do better. Food is average at best.
Location: All nearby beaches (like Akumal) are great. Shopping in Playa Del Carmen is fun.
First the hotel claimed Expedia did not reserve the correct room for us (King Size bed, non smoking). They said they had us in a twin bed, non smoking, room, even though I presented a copy of the room reservation. The hotel's fix was to "upgrade" us to a king size bed for an additional $25/day. We told them that was a joke! They refused for offer anything else, but I suspected they were looking to make additional money on the initial room reservation. In regard to their security, every guest's rental car is searched (inside and out; like a military checkpoint) anytime you want to drive outside the hotel. Obviously, the person in charge of security is either a novice at this job, paranoid, or both! Making your guests feel like criminals on their vacation is NOT GOOD FOR YOUR BUSINESS!!! Why not just glue or nail all your belongings to your hotel! I will not return or stay at any other Sandos resorts ever!!!