Ratings based on 660 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Amazing resort worth the money!

Posted Mar 29, 2015
Pros: Adults pool
Cons: The best day staff, the people who book excursions for you
Location: Amazing beach, amazing pools!
The resort was well kept. Friendly staff and excellent food with great verity
4 out of 5
Recommended
for Everyone
by A verified travelerfrom v

Excellent staff- needs a few repairs

Posted Mar 28, 2015
This hotel is pretty great. The staff couldn't be any nicer or more helpful. The only problems we had was our room refrigerator didn't work so we got a different one that barely worked and leaked water all over the floor. the beds were very hard and we reserved a king room but ended up with two queens. Bar lines were long- they usually had only one bartender. All in all we had a great time. The food was good and again the staff was awesome.
3 out of 5
Recommended
for Everyone
by A verified traveler

Busy resort

Posted Mar 27, 2015
it was a nice resort but I've been to better. It is very active with lots of events. If you are looking for a relaxing quiet getaway? This is not the place. There were not enough seats around the pool, and there were not a lot of recliners on the beach in the shade. This was challenging to find a nice spot to sit. If you are English-speaking, you must be aware that a good portion of the staff spoke no English.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort in Playa del Carmen

Posted Mar 25, 2015
Pros: Great food. Lots of events, entertainment and activities.
Location: Nice location in Playacar. Also, close to many excursions like Xcaret, Xplor, etc.
Overall, great experience at this beach resort. Would highly recommend it. The Riviera Junior suites are nice. They are a little farther away from the beach, but are renovated and quieter.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boise Id

Nice hotel,some rooms far from beach!

Posted Mar 24, 2015
Nice place, bottom floor rooms have a mold-mildew problem though. Food is average,the steak house and Italian restaurants are very good. Adult section is far from the beach, so if thats your gig then go for it. Grounds are clean,pools clean and drinks are good. Our maid was great and the bartenders are all cool. Time share thing sucks. Very pushy. I hate that I wasted 4 hours of my vacation. We ended up walking out and never got the free massages they promised. But it was worth leaving for. Lots of hotels in the area. Based of that I wouldn't go back just because the options of trying something different appeals to me. It's a nice hotel though. And the price is good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lake Worth, FL

Nice Hotel close to the Beach

Posted Mar 22, 2015
We enjoy a lot our spring break in this nice hotel, they have very good restaurants, the stuff are very polite. You always have something different to do. The shows, the pool, the beach, the arcade, art painting, the disco, games, cup cake shop and much more. And I really liked the room with jacuzzi and we had a pool in front of the room. Really nice all inclusive hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Dakota

Awesome time!

Posted Mar 20, 2015
Pros: Staff (friendly), Location (Gated Community), most of the restaurants, adults only pool area
Cons: beds, air conditioning, mexican restaurant, italian buffet
Location: 5th Ave was pretty fun, kind of wearing with people always trying to get you in their shop, but worth the time, and saves you money ;)
Having the beach front room and the adults only wristbands is definitely the way to go! The Italian and Mexican eateries were less than desirable, but the steakhouse, French, and Brazilian were all very good. The two all type buffets were pretty good as well. The adults only area is awesome and the beach was nice minus the seaweed. There was enough to do on the resort to keep us busy during our stay, and all of the staff was extremely nice and helpful. Karla at the front reception was amazing, along with Francisco at the beach bar. The rest of the staff was great too, though. The beds were kind of hard, and our air conditioning wasn't amazing, but everything can't be perfect.
3 out of 5
by A verified traveler

Beach is rough, and far from rooms.

Posted Mar 17, 2015
Pros: The coffee shop and the video arcade were great.
Cons: Clean and update the rooms.
Location: Never left the resort as it was too far of a walk to the city.
The food was not bad, but the deserts were terrible. The coffee shop was great!. We wen t to the beach just to take a look as it was too rough for kids and there was tons of seaweed when we went.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near ocean.

Posted Mar 16, 2015
Pros: Cleanliness, friendly staff and variety of food/restaurants/entertainment.
Cons: Better signage,
Location: Location was fantastic and shopping near by
Something for everyone! Clean hotel. Friendly staff.
4 out of 5
Recommended
for Families
by A verified traveler

Very comfortable hotel with nice beach

Posted Mar 16, 2015
Pros: Best thing about the hotel is for us is the beach and the staff
Cons: Hotel is a bit dated but not a deterrent from returning.
Location: Great location, very secure and near town quick taxi ride. It is also close some of the excursions
Great location, great beach, food was very good hotel staff was great, friendly and very helpful