Ratings based on 449 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from OK

Great place to stay staff is excellent

Posted Jul 29, 2015
Stayed 7 days for honeymoon will go back again for sure nice resort comfortable beds I will say worth upgrading to jr suite it's cheap and way nicer nice beach great staff great drinks it's close to 5th Ave and other things to do you can also go to the other sandos resort it's a 15 min taxi ride and hang out there and it's all inclusive we will for sure be taking our kids back lots to do for them highly recommend this resort to anyone that's good ol down to earth people
1 out of 5
by A verified traveler from NY NY

Bad experience !!!

Posted Jul 25, 2015
Pros: Nothing at all.
Cons: First I would teach the stuff polite manors,second put more food variety and next keep hotel surrounding in quite, at least after 11.
Location: Canceled hotel after first night and move to different one where rest of vocation was in peace and happiness.
Beach very far, food terrible, the stuff rood and unprofessional.
4 out of 5
Recommended
for Everyone
by A verified traveler

Tiene una playa hermosa, de paraíso.

Posted Jul 23, 2015
Buen hotel, buen servicio, su playa está de lujo, me encanto. Pero podrían dar paquetes más económicos ptas quien viaja sólo
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Only I don't like the service on Italian restaurant in the night Really bad !!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice beach and location to playa del carmen center

Posted Jul 20, 2015
Needs improvements in food, golf cart transportation in the resort are low in peak hours. Need more golf carts. Wait 25 minutes to transport in peak Hours.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico D.F

Hotel bueno la alimentacion excelente

Posted Jul 19, 2015
Pros: La vista al mar
Cons: El translado dentro del hotel
Location: Cenotes xcaret
El unico problema es que se tarda mucho el carrito que lo translada dentro del hotel es totalmente insuficiente
1 out of 5
by A verified traveler from minnesota

Don't let the adult only part fool you

Posted Jun 28, 2015
There may be sections for adults but they are very limited. To get to beach from there is a 10 minute walk or wait 20 for a golf cart shuttle which was almost always full and you had to wait for the next one. Food is more for people with family (ie chicken nuggets, hot dogs, pizza) and on beach drink service is horrible. Stray cats and dogs all over the place. But, all hotel staff regardless of position would greet you when your pathes crossed. That friendliness is about this resorts only saving grace.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jun 17, 2015
Pros: Very nice, great food, great staff.
Cons: dessert where not very good except the ones offered at the Mexican Restaurant
Had a great time! wish we would of made the vacation for 7 days instead of 5.
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Love this place

Posted Jun 14, 2015
This is probably one of the better resorts we have stayed in. The rooms, food and staff were fantastic. The wall to the beach was long however enjoyable and if you don't want to walk to the beach they has golf carts that will take you. We enjoyed the walk so much, we never used the golf carts. I love all the rescue cats and 2 donkeys, really makes the place special. We plan on going back next year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
excellent honeymoon! couldnt have asked for more!