Ratings based on 244 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby S+B from Edmonton,AB
Awesome Resort! white sand, breathtaking ocean!Posted Mar 5, 2014
My husband and I went from Feb 25-Mar 3rd 2014 and stayed in the adult only section. The room was very clean, lots of towels, washroom came with jacuzzi, the room was stalked with water, pop and beer. The adult pool was great a lot of seating available and kept clean with a swim up bar, snack bar. Beach was the best! Always found seats! staff was superrrr nice great hospitality!!! Four restaurants, Asiana was our favorite. Grand buffet had lots of selection, 24 hour room service. Tennis, games room, mini golf, entertainment every night, lots of things to do. Things we think need improvement: we found the food in the buffet was not hot and sometimes cold, the food in room service menu was not good, 3 out of the four did not have much vegetarian choices which made it tough being that i am a vegetarian. wifi was available in a few areas but need wifi in the adult only section. Overall experience was very very good, the shuttle transportation was excellent! Definitely would recommend to friends!
for Couplesby J+M from Queens, NY
Relaxing VacationPosted Feb 25, 2014
Pros: The adults only sections. Loved the Cupcake Cafe, the wildlife, conservation initiatives, and Cat Cafe
Cons: The arrival process- check-in was smooth but we were then directed to an events person who talked about time shares-I wanted to get to the beach!
Location: 40 minute walk to town- can catch ferry there to Cozumel
Great location- 40 minute walk on the beach to get into town. Very safe. Food was really good-lots of variety. Don't know where the negative reviews of the food come from. Lots of wildlife-Be sure to check out the monkeys in the early evening. We waited till the last day to check out the adults -only spa area-great spot to relax! The beach is beautiful, the pool in the adults section is huge, quiet and relaxing. There is a fruit smoothie spot, a creperie, and a Cupcake cafe where you can grab a cappuccino or iced coffee any time. We really liked the Brazilian a-la-carte and the steak house. Overall, we had a great time and would go back.
for Everyoneby Jesse & Kathy from Minnesota
Great week!!!Posted Feb 24, 2014
Pros: The beach was our favorite!!! the rooms were great, as well as the food and the staff!!!
Cons: phone service is the only thing, my daughter had a hard time getting a hold of us.
Location: shopping, only 15 minutes to Ferry, we didn't do any outside activities this time as we have done some of the things in the past.
This was the best Mexican vacation we have had. The hotel was wonderful!! the staff was so helpful. We enjoyed Pedro and his team leading the activities what a great personality. The food was fantastic as well. You cannot beat the beach area. the best beach I've been on in a long time. Our bartender Louis at the adult only pool bar was awesome!! Vanessa our server always had a great smile and took care of us.
for Everyoneby Jerry from Minnesota
60th Birthday TripPosted Feb 23, 2014
Pros: The staff is extremely friendly and very professional. The a la carte restaurants. The very private beach. Very nice swimming pools.
Cons: The beds are too hard.
Location: Playa del Carmen has it all. Shopping, restaurants, beach, snorkeling, Mayan ruins, etc. etc.
My wife and I celebrated our 60th Birth Days by booking Sandos Playacar for a week. We chose the adults only section and ended up purchasing an Elite Membership. I think that is the best explanation of the resort. It is worth going back to many times.
by A verified traveler from michigan
Don't waste your timePosted Feb 20, 2014
We booked this hotel as adults only it is not! Our small area was but the rest of the resort had children all over. The Jacuzzi in the adults only area didn't work. Our room wasn't correct and only after the lock broke and they had to break in from the balcony did they find us the correct room. The food was not good and premium alcohol must mean something different to them. Vanessa the waitress at the pool was wonderful. Even though all we ordered was ice because we had to buy our own liquor she was always right there with whatever we needed. Victor the valet and bellman was very nice and stayed with us the two hours it took them to get into our room and helped us move. The grounds of the hotel were nice and they did keep everything clean. Jessica in the spa did a great job on my massage. We travel to mexico often and this is just not what we are used to. If you don't care about food or drinks and just want a quiet place to relax this would be your place. But I didn't experience one aspect that was above a 2-3 star hotel. The only saving grace were a few members of the staff.
for Everyoneby julia from mankato MN
Beautiful beach.. Wonderful stayPosted Feb 17, 2014
Beautiful well kept beach.. The staff was awesome, everyone was so friendly.. Room a and the hotel grounds were very nice.. Never saw a monkey however.. The fitness center was very nice. Pools were also gorgeous. Nite life ok.. Shows lacking a little.. No Mexican fiesta outside food like I've had at other all inclusive a but the did have a Mexican show and small amount of vendors set up. Excellent hotel.. Would stay again.. Adult a
by A verified traveler
AveragePosted Feb 14, 2014
The adult only area of the resort is the furthest from the beach. We thought the whole resort was adult only but the other areas of the resort had a lot of kids!
for Everyoneby sandra from PA
Beautiful resortPosted Feb 9, 2014
This was the best vacation spot!! My only regret was that we didn't stay longer!!
by A verified traveler from alvarez
I never opened by the hotel because when I walk inPosted Feb 7, 2014
I trouble six-time so year in this is the worst service that I have in my life
for Everyoneby Deb from Pierre SD
Beautiful resort!Posted Feb 4, 2014
Pros: The hotel was beautiful, kept very clean and the staff worked very hard and were aways very happy towards their patrons!
Cons: The musty smell of the hotel. Maybe have some dehumidifiers in each room? That was definitely not enjoyable to smell the room each day.
Location: We went on a tour of the Tulum ruins along with snorkeling and lunch. Also recommend taking a taxi or walking to Playa Del Carmen....fun Mexican city
We read the reviews about the adult only portion of the resort and the things that concerned us the most were about the musty smell and the food. Well, the food was very good....we have no complaints! It is an all inclusive for a lot of people so it can't be perfect, but there was plenty of choices every day and we were happy with the selection. We have stayed at several all inclusive hotels in Mexico and this was just as good as any others....better than some! About the musty room....yeah, that was the only problem we had with this hotel. It was extremely musty in the adult only section....apparently not in the other sections per our discussions with others in the hotel. I don't know if all the rooms are like that, but ours was. When we got back home, everything smelled in our suitcases....crazy! I would definitely recommend a candle or something to help with the smell! It is a beautiful resort, beautiful ocean property, and kept very clean!