Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Waco, Texas

Sandos Playa Car

Posted Aug 25, 2014
Pros: The structure of the hotel room
Cons: Food and bedding
The bedding may be the most unconfortable I have ever slept on. The food for an all inclusive was horrible. I usually stay at all inclusives and this food other than fruit was not acceptable.
5 out of 5
Recommended
for Everyone
by A verified traveler from omaha

Great hotel

Posted Aug 23, 2014
Great hotel many amenities had a lot of fun and never ran out of stuff to do only downside was some of the food for room service was cold
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Posted Aug 22, 2014
Pros: The staff was excellent.
Cons: The adult area needs to have more activities specifically at night.
Location: Don't miss a stroll down 5th area
I was looking more for an adult vacation and when I booked here (advertised as an all-inclusive adults only), I didn't realize that this was a minute part of the entire huge resort. While it may be great for a family, I would not recommend it for a romantic, adults only trip. As soon as you leave the adults only building and pool area, there are an extraordinary number of kids everywhere. Activities were catered to families.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

All available amenities. Not long to go to beach

Posted Aug 22, 2014
I had the best customer service from staff all around.Starting from Eidriss when we arrived he has great people skills. The ladies at the spa Carolina and Lidia excellent! We were on adult section so we got well taken care of by Denise, Luis, and the other boys too. And of course our Ruth our house keeper went over and above to make us comfortable with what was needed in the room. Rigo took us out for snorkeling and to see the cenotes. He was so secure knowledgeable. The food was tooo good. Everything was fresh and clean. Thank you so much and to all the beautiful people at the front desk. I hope to see you soon in a couple of months with more friends. :)))
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great for families not for adults only

Posted Aug 20, 2014
Arrived at hotel was told we had a complimentary pkg waiting at lobby. It was solicitation for time share I didn't appreciate the 30 min I lost trying to explain I'm not buying a time share. I'm 40 years old if I want a time share I'll ask needless to say I was annoyed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Loma Linda California

Nice beach

Posted Aug 20, 2014
Stay was pleasant. Stayed in adult section which is far from the beach. Room smelled musty. Sheets always felt damp and matress is hard.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very accommodating and friendly staff!

Posted Aug 19, 2014
Cons: Too much solicitation. The staff from the spa were very persistent. When you are trying to relax on the beach you do not want to be pitched to.
The staff where amazing and very helpful. The property is beautiful. The adults only section is the way to go. Plenty of delicious food options and no skimping on the adult beverages. If you stay in the adults only section, you have access to the premium liquor and restaurants. Will definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from lz ct

Very big resort.

Posted Aug 15, 2014
Hotel was 10 minute walk from beach. Morning and evening was a beautiful time to walk, during the day very hot.Employees that provide cleaning do a wonderful job! Resort was spotless! Room was fine mattress and pillows very hard! Room towels very screchy! Food very good , service wonderful, we saw only smile to all employees faces! Was amazing!
5 out of 5
Recommended
for Everyone
by A verified traveler from denver, co

The perfect honeymoon spot

Posted Aug 15, 2014
We greatly enjoyed our honeymoon at Sandos. From the location to the hotel staff it was a wonderful experience. We were very greatful that we decided to stay on the adults only side as it was much quieter and the pool was relaxing.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel but will rather go to another one

Posted Aug 13, 2014
Room was nice and comfortable the jacuzzi was great nice corner room with 2 balconies room 9274. House keeping did a great job. The buffet food was average. The restaurants need reservation but the food was fantastic in every way. Had to take shuttle to meeting point the beach and other areas