Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas

Nice hotel good food.

Posted Mar 31, 2015
Had a lot of fun drinks were good food was good bed was to hard but had a great time.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Midwest

Great Playacar location, wonderful staff.

Posted Mar 27, 2015
This resort is in a wonderful location in Playacar within a 6 minute taxi ride to downtown Playa Del Carmen shopping and beaches. All of the staff were very friendly and they have a small army of them working on repairs and updates to the resort that are very obviously needed as many of the rooms and public spaces show signa of disrepair and are outdated. Our shower backed up our first day, light bulbs out in the room and there arKudos to the management and owners for making efforts to improve the property which unfortunately for us, involved painters working around us on the pool deck during the day and the sights of maintenance staff carrying ladders around. Every day we saw different staff scrubbing the floors, pool tiles, painting, cleaning, etc. Those people deserve the most kudos for their efforts and should not go unrecognized for the hard work they do. This resort is very large, a lot of walking can wear you out quickly. The adults only section is on the furthest end from the beach so be aware of that. The rooms nearest to the beach are all familes with children mostly, and there were plenty. If you like peace and quiet, you will appreciate being further away but if you like an ocean view you will be disappointed here. It seems like they should have done the opposite and put the adults' nicer rooms by the beach and the familiea further away where they can have their own space. If you don't want to walk you can take the golf cart or van that runs every 10 minutes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
This was our 5th stay at this resort. We have stayed at many other resorts in the Riviera Maya area. This is our favorite. There is so much to do. We also like that it is in a gated community and you can safely walk or bike outside of the resort. Food is excellent. Staff is wonderful. Property is beautiful and clean!! Thank you Sandos Plyacar for another great vacation!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, TN

Amazing beauty!

Posted Mar 17, 2015
Truly enjoyed...wish I could've stayed much longer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, Tx

Great place to go!

Posted Mar 15, 2015
Sandoval Playacar was wonderful. The only 2 things bad for me was that the "Adult Only" section was so far away from the ocean. Second was the seaweed on the beach. Wish it would have been cleaned away for a more enjoyable beach experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boston

Will be returning!

Posted Mar 15, 2015
Adults only section was great! Food was above average. Grounds are beautiful and immaculate. Room was clean and updated. Poolbar was fun. About a 6-7 min walk to beach but there's trollys if you don't want to walk. Def will return to this resort!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
The overall experience exceeded our expectations. Hotel was clean, food was great and staff was very friendly. Only bad comment was difficulty getting towels for pool which really wasn't that big a deal and the room only had a sheet and thin blanket. Both items were not terrible and were easy to see past.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary, ab

Great Resort

Posted Mar 9, 2015
The resort has everything you need. The adult only area is a bit if a walk but not horrible. Restaurants were all good some were amazing (the French and Asian ones) great shopping close by and close to a lot of the attractions. Would definitely go back especially with the kids!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Surprisingly nice all inclusive

Posted Mar 8, 2015
Pros: The staff and accomadations
Good food, nice rooms, very nice staff and great beach area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Cons: The food - it seemed like everything at the many restaurant + buffet options was very much the same food, served different ways.
We loved Sandos Playacar!! Can't wait to return next year.