Ratings based on 300 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Boston, MA
Fantastic Vacation!Posted Aug 26, 2014
Pros: Staff, beach, adults only section
Cons: Rooms could use some updates as well as the resort
Location: 5th Ave
My boyfriend and I stayed at Sandos in early August 2014 for a week and we have only positive things to say! We stayed in the Adults Only section and it was well worth it. The room was spacious and clean and we had a nice view of the adults only pool. As others have mentioned, the bed wasn’t the most comfortable but it worked. This section is the furthest from the beach, about 10 mins walking but with all the eating and drinking, it’s good to get in a little exercise. Adults only pool was great, shout out to Luis! The benefits that came along with our adults only package were awesome including an adults only breakfast, access to the aqua therapy pool at the spa and the Premium Bars at the Meeting Point and the lobby – our favorite “extra” as we could get better liquor and small eats – shout out to the bartenders there. We ate at all of the a la carte restaurants which were made possible by Daniela – I emailed her a week before and when we arrived, she had everything all set up for us, thanks so much! Great service at all especially Cordeirro at Riveira Maya and Alberto at Le Gourmet. The beach was my main focus when planning this trip and it did not disappoint – beautiful, big with gorgeous water! We spent all our time in the adults only section of the beach and cocktail server Yasmin was nothing short of wonderful. Overall, our stay was fantastic. For the price, you’re not getting a luxurious resort but you are getting superior service! All the staff - very friendly, EXTREME
by A verified traveler from Waco, Texas
Sandos Playa CarPosted Aug 25, 2014
Pros: The structure of the hotel room
Cons: Food and bedding
The bedding may be the most unconfortable I have ever slept on. The food for an all inclusive was horrible. I usually stay at all inclusives and this food other than fruit was not acceptable.
for Everyoneby A verified traveler from omaha
Great hotelPosted Aug 23, 2014
Great hotel many amenities had a lot of fun and never ran out of stuff to do only downside was some of the food for room service was cold
for Everyoneby A verified traveler from Chicago, IL
Posted Aug 22, 2014
Pros: The staff was excellent.
Cons: The adult area needs to have more activities specifically at night.
Location: Don't miss a stroll down 5th area
I was looking more for an adult vacation and when I booked here (advertised as an all-inclusive adults only), I didn't realize that this was a minute part of the entire huge resort. While it may be great for a family, I would not recommend it for a romantic, adults only trip. As soon as you leave the adults only building and pool area, there are an extraordinary number of kids everywhere. Activities were catered to families.
for Everyoneby A verified traveler from Calgary, Alberta
All available amenities. Not long to go to beachPosted Aug 22, 2014
I had the best customer service from staff all around.Starting from Eidriss when we arrived he has great people skills. The ladies at the spa Carolina and Lidia excellent! We were on adult section so we got well taken care of by Denise, Luis, and the other boys too. And of course our Ruth our house keeper went over and above to make us comfortable with what was needed in the room. Rigo took us out for snorkeling and to see the cenotes. He was so secure knowledgeable. The food was tooo good. Everything was fresh and clean. Thank you so much and to all the beautiful people at the front desk. I hope to see you soon in a couple of months with more friends. :)))
for Everyoneby A verified traveler from NJ
Great for families not for adults onlyPosted Aug 20, 2014
Arrived at hotel was told we had a complimentary pkg waiting at lobby. It was solicitation for time share I didn't appreciate the 30 min I lost trying to explain I'm not buying a time share. I'm 40 years old if I want a time share I'll ask needless to say I was annoyed.
for Everyoneby A verified traveler from Loma Linda California
Nice beachPosted Aug 20, 2014
Stay was pleasant. Stayed in adult section which is far from the beach. Room smelled musty. Sheets always felt damp and matress is hard.
for Everyoneby A verified traveler
Very accommodating and friendly staff!Posted Aug 19, 2014
Cons: Too much solicitation. The staff from the spa were very persistent. When you are trying to relax on the beach you do not want to be pitched to.
The staff where amazing and very helpful. The property is beautiful. The adults only section is the way to go. Plenty of delicious food options and no skimping on the adult beverages. If you stay in the adults only section, you have access to the premium liquor and restaurants. Will definitely stay again.
for Everyoneby A verified traveler from lz ct
Very big resort.Posted Aug 15, 2014
Hotel was 10 minute walk from beach. Morning and evening was a beautiful time to walk, during the day very hot.Employees that provide cleaning do a wonderful job! Resort was spotless! Room was fine mattress and pillows very hard! Room towels very screchy! Food very good , service wonderful, we saw only smile to all employees faces! Was amazing!
for Everyoneby A verified traveler from denver, co
The perfect honeymoon spotPosted Aug 15, 2014
We greatly enjoyed our honeymoon at Sandos. From the location to the hotel staff it was a wonderful experience. We were very greatful that we decided to stay on the adults only side as it was much quieter and the pool was relaxing.