Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, NY

Stayed in adults only section

Posted May 22, 2015
Pros: Unlimited alcohol and entertainment
Cons: Transportation to the beach, need more carts for patrons. They are always full or can never be found even after waiting 15 minutes or longer.
We stayed in the adults only section, my goodness it was a half mile walk to get to the ocean/beach. They state they have a cart which makes stops at pick up locations. The carts were either full or were hiding somewhere because we never ever caught a ride on one. They must only have one cart for the entire facility. Was very disappointed in this end of service. If you have health issues or don't like to walk DO NOT stay in the Adults Only area. The food was alright, I found it lackluster and not very tasty or flavorful. There are many options to choose from but here again if you are in the adults only section be prepared to walk to get to the restaurants. There were 2 restaurants close to the adults only area both steak houses. Good food as it is prepared fresh not a buffet atmosphere. They did have great entertainment all day and night. If you want to use a computer bring your own. The wi-fi is pretty good. They have 2 computers in the Elite club but they are old and out of date. One keyboard was so old the letters were literally faded away. Neither of the keyboards have the "@" symbol for you to check your email etc. The beds and pillows were super hard causing muscle aches for our entire wedding party of 30, to complain and have a poor nights sleep. If you like to drink and party this is the place for you unlimited alcoholic beverages and plenty of activities for all. It was very hot and muggy for our stay but the A/C worked fabulous. I'm not entirely sold on the resort
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Awesome Stay Again!!!

Posted May 20, 2015
Pros: The variety
Location: Try the Blue Lobster for dinner, Coco Bongo's is a blast
This is the 5th time we have stayed at Sandos. Always with a large group. We were married there 5 years ago and had 75 guests travel with us, that all stayed at Sandos. I have never been disappointed nor have any of the friends and family that have traveled with us. They have made some awesome changes in the last year (no reservations for specialty restautants, great new entertainment area, great entertainment shows). This resort has something for everyone (area's for adults and area's for children). I would highly recommend Sandos!! I have and everyone I have recommended to has said they would go back. Carlos at the adult pool bar ROCKS!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas tx

Best week ever

Posted May 16, 2015
Husband and I loved this resort we will definitely come back. We stayed in the all adults section rooms are very clean, the bed isn't the best matress was to hard for my liking. The pool and beach are amazing they have wonderful food , entertainment so much you can do. Overall it was a great experience
4 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas

Nice hotel good food.

Posted Mar 31, 2015
Had a lot of fun drinks were good food was good bed was to hard but had a great time.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Midwest

Great Playacar location, wonderful staff.

Posted Mar 27, 2015
This resort is in a wonderful location in Playacar within a 6 minute taxi ride to downtown Playa Del Carmen shopping and beaches. All of the staff were very friendly and they have a small army of them working on repairs and updates to the resort that are very obviously needed as many of the rooms and public spaces show signa of disrepair and are outdated. Our shower backed up our first day, light bulbs out in the room and there arKudos to the management and owners for making efforts to improve the property which unfortunately for us, involved painters working around us on the pool deck during the day and the sights of maintenance staff carrying ladders around. Every day we saw different staff scrubbing the floors, pool tiles, painting, cleaning, etc. Those people deserve the most kudos for their efforts and should not go unrecognized for the hard work they do. This resort is very large, a lot of walking can wear you out quickly. The adults only section is on the furthest end from the beach so be aware of that. The rooms nearest to the beach are all familes with children mostly, and there were plenty. If you like peace and quiet, you will appreciate being further away but if you like an ocean view you will be disappointed here. It seems like they should have done the opposite and put the adults' nicer rooms by the beach and the familiea further away where they can have their own space. If you don't want to walk you can take the golf cart or van that runs every 10 minutes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
This was our 5th stay at this resort. We have stayed at many other resorts in the Riviera Maya area. This is our favorite. There is so much to do. We also like that it is in a gated community and you can safely walk or bike outside of the resort. Food is excellent. Staff is wonderful. Property is beautiful and clean!! Thank you Sandos Plyacar for another great vacation!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, TN

Amazing beauty!

Posted Mar 17, 2015
Truly enjoyed...wish I could've stayed much longer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, Tx

Great place to go!

Posted Mar 15, 2015
Sandoval Playacar was wonderful. The only 2 things bad for me was that the "Adult Only" section was so far away from the ocean. Second was the seaweed on the beach. Wish it would have been cleaned away for a more enjoyable beach experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boston

Will be returning!

Posted Mar 15, 2015
Adults only section was great! Food was above average. Grounds are beautiful and immaculate. Room was clean and updated. Poolbar was fun. About a 6-7 min walk to beach but there's trollys if you don't want to walk. Def will return to this resort!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
The overall experience exceeded our expectations. Hotel was clean, food was great and staff was very friendly. Only bad comment was difficulty getting towels for pool which really wasn't that big a deal and the room only had a sheet and thin blanket. Both items were not terrible and were easy to see past.