Ratings based on 444 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Miramar, Florida

Lack of maintenance

Posted Jul 6, 2014
Pros: The food and mattress
Cons: room furniture, bathroom, shower, closets, drinks
5 out of 5
Recommended
for Everyone
by TJ from New Jersey

Super friendly staff and great food

Posted Jun 23, 2014
The only negative thing about this place is that the beach is not really swim friendly. Other than that, this resort has it all. Great food, top shelf drinks, and the staff is extremely accommodating....Anything you need, they'll be more than happy to help you. Def will be returning
Comment from Hotel Management
Jun 28, 2014 by Social Media Aldo Delgado, Hotel Management
Dear TJ Thank you for your wonderful review. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We look forward to have the pleasure of having you back home in the near future. Best wishes, Aldo Delgado
5 out of 5
Recommended
for Everyone
by T. Little from alabama

Secrets silver sands Cancun

Posted Jun 15, 2014
The resort was amazing. Everyone was friendly and helpful. The facilities where clean and updated. The bar and restaurant choices were great. The breakfast and lunch buffet were unbelievably good, and all the drinks were fantastic. The pools were beautiful. The activities during the day and at night were really fun.
Comment from Hotel Management
Jun 22, 2014 by Social Media Aldo Delgado, Hotel Management
Dear T.Little, We appreciate the time that you have invested on writing an overview of your stay with us. It is great to read you really like our Unlimited-luxury concept and we hope to host you in not a distant future. Best wishes, Aldo Delgado
5 out of 5
Recommended
for Everyone
by laura from Long Island ny

Amazing Honeymoon!

Posted Jun 10, 2014
Stayed at silversands for our honeymoon and it is such an amazing resort! Beautiful hotel, gorgeous pools and views, amazing staff that go out of their way to make your stay perfect. Restaurants very good, just wish their was better variety for breakfast and lunch. Buffet gets old after a few days. The bed is the most comfortable bed out there! It rained a lot for us, but the staff has a ton of activities and shows to make you forget about the weather. Will definitely return !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 9, 2014
Excellent. Highly recommend. Would visit again. A lot of activities.
Comment from Hotel Management
Jun 21, 2014 by Social Media Aldo Delgado, Hotel Management
Dear Traveler, Thank you for your kind words. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing !!!!!

Posted Jun 1, 2014
Amazing hotel. Leaves nothing to be desired. Can't swim in ocean bc it's rockey but didn't really matter bc everything else was fantastic !!!!!
Comment from Hotel Management
Jun 21, 2014 by Social Media Aldo Delgado, Hotel Management
Dear Traveler, Thank you for your amazing review. We truly hope to host you in not a distant future. Greetings,
4 out of 5
Recommended
for Couples
by A verified traveler

Nice week away

Posted May 26, 2014
Pros: Could just mellow out, no pressure from staff for meals, entertainment, etc.
Cons: Pillows... too hard & lumpy.... but that's it!
Location: Good location, close enough to Cancun to visit there or Playa del Carmen. 1 hour drive to Tulum (easy to rent a car and do this without a tour!).
A nice quiet week at Secrets, good to refresh without the kids. Good food, good drinks, ... staff was very friendly and the room was a great size & nicely finished. Would go here again without a doubt.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 24, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by Mrs. from SoFla

Great adult vacay location!

Posted May 19, 2014
Cons: The alcohol selections beach/poolside could def be improved, and we had to beg for music to be played at the pool - a bit of a bummer.
We traveled to this hotel with (4) other couples and had a great time. The rooms were spacious, clean and the beds were beyond comfortable. We upgraded to the preferred level, which had we done this prior to our arrival would have been cheaper, but they still gave us 50% off the upgrade fee. The pref level offered many upgraded alcohol selections and a peaceful escape from the regular hotel guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place

Posted May 3, 2014
Pros: Great food. Great selection of restaurants. 8 pools. Amazing staff.
Cons: The beach could use some work.
We celebrated our 12th anniversary at Secrets Silversands. This was our 1st experience with Secrets and we could not be happier. The staff was amazing. Food was great. We will be back.
Comment from Hotel Management
May 6, 2014 by Social Media Aldo Delgado, Hotel Management
Dear Verified traveler, Thank you for your beautiful comment. We are glad you enjoyed your first experience and we hope to provide you many more in the future. Best wishes, Aldo Delgado