Room type

Standard Room, 1 King Bed

Max Occupancy: 2 guests

Loft, 1 King Bed

Max Occupancy: 2 guests

Deluxe Room, 1 Bedroom

Max Occupancy: 3 guests

Deluxe Room, 2 Bedrooms

Max Occupancy: 5 guests

Get an overview of this hotel4-star hotel near the beach

Location

Offering direct access to the beach, this Playa del Carmen hotel is in the city center and within a 5-minute walk of Central Square and Nuestra Senora del Carmen Catholic Church. Playa del Carmen Maritime Terminal and Yucatek Divers are also within 10 minutes.

Hotel Features

At The Palm at Playa, relax by an outdoor pool or hit the nearby beach where you can enjoy yoga.

Room Amenities

All 69 individually decorated rooms feature iPod docks and room service. For entertainment, LCD TVs come with cable channels, and guests can also appreciate comforts like premium bedding and down comforters.

Hotel Amenities

Hotel Amenities

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at The Palm at Playa like an outdoor pool, a spa tub, and a fitness center.

Guests can enjoy a complimentary breakfast each morning. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary high-speed wireless Internet access. This beach hotel also offers a rooftop terrace, a garden, and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Palm at Playa is a smoke-free property.

  • Terrace
  • Direct access to private beach
  • Pool sun loungers
  • Conference space size (meters) - 100
  • Year Built 2012
  • Area shuttle (surcharge)
  • Conference space size (feet) - 1076
  • Spa treatment room(s)
  • Spa tub
  • Garden
  • Free breakfast
  • Coffee shop or café
  • Spa services on site
  • Pool umbrellas
  • Concierge services
  • Total number of rooms - 69
  • Coffee/tea in lobby
  • Number of floors - 3
  • Number of buildings/towers - 3
  • Airport transportation (surcharge)
  • 24-hour front desk
  • Airport transportation - drop-off (surcharge)
  • Bar/lounge
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-in
  • Express check-out
  • Fitness facilities
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free WiFi
  • Tours/ticket assistance
  • Laundry facilities
  • Limo or Town Car service available
  • One meeting room
  • Multilingual staff
  • Parking (limited spaces)
  • Rooftop terrace
  • Poolside bar
  • Porter/bellhop
  • Luggage storage
  • Restaurant
  • Safe-deposit box at front desk
  • Free self parking
  • 24-hour business center
  • Beach towels
  • Beach umbrellas
  • Beach sun loungers
  • Free grocery shopping service
  • Smoke-free property
  • Outdoor pool
  • Swim-up bar
  • Wedding services
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Family Friendly Amenities

  • Outdoor pool
  • Free Wi-Fi
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Parking (limited spaces)

Room Amenities

  • Connecting/adjoining rooms available
  • Partially open bathroom
  • Room service (limited hours)
  • Hypo-allergenic bedding available
  • Hair dryer
  • Ceiling fan
  • Premium bedding
  • Access via exterior corridors
  • Air conditioning
  • Climate control
  • Phone
  • Daily housekeeping
  • Free toiletries
  • In-room massage available
  • Rainfall showerhead
  • Iron/ironing board
  • Cable TV service
  • iPod docking station
  • Blackout drapes/curtains
  • In-room safe (laptop compatible)
  • Down comforter
  • Individually furnished
  • Individually decorated
  • LCD TV
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Where to Eat

A complimentary cooked-to-order breakfast is served each morning between 7 AM and 11 AM.

Aroma Cilantro - This theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This poolside rooftop bar serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

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Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Skydiving nearby
  • Golfing nearby
  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Yoga classes/instruction on site
  • Beach yoga on site
Show recreation options

Spa Services

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Body treatments
  • Facial treatments

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel
  • Accessible parking

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children under 14 years old are not allowed at this property. All guests 14 or older are welcome.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No rollaway/extra beds available

Only service dogs are allowed

No cribs (infant beds) available

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Fees

You'll be asked to pay the following charges at the hotel:
  • Resort fee: USD 5.00 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 14 years old and younger are not permitted at this property. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
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