Ratings based on 58 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Carolina from Canada
Great overallPosted Apr 22, 2014
Pros: it's modern, clean, and the staff are great. Also you get a pretty decent breakfast included! and the pool on the roof is awesome!
Cons: The rooms could use a few more amenities... I didn't like that the bathrooms were part of the bedroom.
Location: The location was excellent as it's just off 5th ave, 2 blocks from coco bongo!
This hotel was fantastic overall, the rooms are incredible but are missing a few things. There were a few days where we didn't get face towels or the bath mat... but a quick phone call to the front desk and someone came right up with towels. Also the Key Card system was a bit finicky... once the reader on the door ran out of battery and once the card got deactivated somehow. Again nothing major but a slight annoyance to have to go back down to get this fixed. Also the rooms are so huge and have this large sitting area with a bar, but no mini fridge so if you wanted to bring back some food or anything you had no where to store it. Also there is no mirror in this living/lounge area for you to use while someone else is using the shower since the shower and bedroom are all in one, it is not a separate bathroom area.
for Everyoneby A verified traveler
We loved this place!!!Posted Apr 16, 2014
I am really picky with where I stay. The Palm at Playa was clean, modern, classy and just PERFECT!!! No problems at all with noise as other reviews mentioned... But we were placed in back.
for Everyoneby amanda from L.. los angeles , ca
Great hotel , great location !Posted Mar 28, 2014
Out experince at the palm was very pleasurable , the room was great we loved the shower and the roof top pool was gorgeous ! Great location and very friendly helpful staff .
for Everyoneby carlos from the palm at playa
Very nice hotel amd helpful staffPosted Mar 25, 2014
Over all hotel was located in a great area and convenient to get to every location on 5th. The only negative thing i have to say about the stay was the loud music across the street. Other than that I had no complaints.
Style over substance and NOISY at nightPosted Mar 18, 2014
Pros: The help was very friendly but sometimes inexperienced. A few of the staff were excellent. It was very elegant and the breakfasts were very nice. I li
Cons: The building seemed unfinished. Some of the views were of falling down walls of old buildings and the noise at night from within and outside of the ho
Location: We thought we'd be closer to the sea. 5th St is a zoo...I would have liked it better as a 20 something, but at this point in my life it didnt appeal
My room was beautiful but the fixtures were cheap and the pillow uncomfortable. The worst thing was the noise at night ! The pool area was fun but two of the days were too windy to put up umbrellas so I was not able to stay as long as I would have liked.
by carla from new jersey
All style but way too much noisePosted Mar 17, 2014
Stayed here in loft style room. While the room is large and beautiful and comfortable there are three night clubs across the street that stay open till 4am I called the front desk to see if they could change my room to one not facing the street but they only said they have been experiencing lots of complaints due to the loud music. I mean I love music and usually won't even go to bed before 1 am but while on vacation you do want to sleep. If you overlook this I guess it's a very nice hotel with one of the best rooftop views in playa del Carmen over the beach it's too bad you really can't sleep here I had to eventually carry my mattress from the bed room area to the "living room/sitting area" on the floor and turn on an air condition setter on my computer to try to dilute the painful sound of the bass pounding in my head all night. Nice hotel but will not be returning.
for Everyoneby caro from miami,fl
Great hotelPosted Mar 16, 2014
Great experience!! Near everything, beautiful hotel, if i go back yo playa i will go to these hotel. Love it!!!
for Everyoneby CB from Pittsburgh
Great location and friendly staff.Posted Mar 16, 2014
Pros: Clean, friendly, breakfast, pool.
Location: Perfect location. In the middle of everything. Close to the beach, restaurants,shopping and bus station.
Our room was very clean and quiet. We were in the back of the hotel so we did not experience any street noise. The lobby staff was friendly and helpful and always greeted us with a smile when we passed by the desk. Breakfast was excellent and again the staff was very friendly and a pleasure to see each morning. The rooftop pool was a real plus. If I had to come up with a complaint it would be the pool seating was insufficient for all of the guests but it would be impossible to do so given the space constraint of the roof. I would return to the Palm.
for Everyoneby A verified traveler
A jewel in the middle of PlayaPosted Mar 16, 2014
Cons: A noise ordinance at a reasonable hour, especially on weekdays.
Location: Xcel-Ha is a natural park a half hour away with a day's worth of activities.
Everything about this hotel was first class. The hotel was full when we arrived and so they upgraded us to a suite. Beautifully designed and decorated with plenty of natural foliage throughout the hotel. A full buffet breakfast was included. The pool and sun area on the roof were fantastic, complete with bar and snack bar service. The hotel staff couldn't have been more pleasant and attentive. The only negative was the loud music playing until 4 am at a disco from across the street. Not the hotel's fault but it made it difficult to get to sleep. I would definitely stay here again.
for Everyoneby Carlos from Ricmond, Ky
Great hotel to enjoy a great town atmospherePosted Mar 16, 2014
This hotel is the perfect place to enjoy Playa del. Carmen. The roof top pool and bar is a five. Get an inside room away from the party noise if the street.