Ratings based on 197 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Palm/Playa

Posted Mar 28, 2015
Pros: Freindly Staff and proximity to 5th Avenue.
Cons: Hallway to room could be modernized
Location: 5th Avenue, beach and party strip within 2 blocks but you did not hear the noice
Was welcomed with drink at the desk on arrival. The room was spacious and always clean. The hallway leading to the room was a little dingy and gives the appearance the hotel is run down but once in the room it is very up to date, bright and clean. It also appeared to be the only room with this style of entrance. The staff were very friendly and attentive to my needs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, very friendly staff, spacious room

Posted Mar 27, 2015
We really enjoyed our stay here. We felt safe and very welcome by all the staff. They were helpful , accommodating and very friendy. Our room was huge, clean and offered the latest amenities. The rooftop pool was relaxing and offered beautiful views. Our complimentary breakfast to the hotel restaurant was a perfect way to start the day. Great value for the money, would recommend to anyone visiting the area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom S

Posted Mar 24, 2015
Hotel was great make sure to ask for a quiet room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

Un Hotel presque parfait.

Posted Mar 9, 2015
séjour du 28/02/15 au 08/03/15: L'hôtel est très bien situé à une trentaine de mètres de la "quinta ", la très longue rue piétonne ou tout se passe. Fort heureusement il n'en récolte pas le bruit et l'animation du bar sur le toit est très discrete et cela même pour les chambres du 3ème et dernier étage comme la mienne. Les chambres sont spacieuses, confortables,(coffre fort, grande tv) bien équipées (coin séjour, espace petit dej ou repas sur une grande table haute, grande voire très grande douche) ,la literie impeccable . La piscine sur le toit est plus pour la trempette qu'autre chose et il y a une petit bain avec eau chaude pouvant contenir environ 8 personnes. La clientèle est jeune et plutôt agreable, gentiment branchée. Le petit dej est très complet (œufs comme vous voulez, toast, fruits, jus de fruit frais, possibilité de "Nespresso " avec un supplément) et plus que correct et j'y ai mange des omelettes vraiment délicieuses fabriques a la demande avec vos ingrédients choisis. Seul bémol peut être : absence de personnel parlant français, mais cela est compensé par leur gentillesse, je n'ai eu aucune difficulté a me faire prêter une chambre vers 16h le jour de mon départ piur me doucher après la plage avant de partir a l'aéroport. Petite attention super appréciable. Pour finir l'hôtel est joli, bref très hautem recommandable.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Minneapolis, MN

Very Nice Hotel.

Posted Mar 3, 2015
Pros: Everything. Would recommend and go back again.
Cons: Wireless? But we were able to work it out.
Location: Best location for beach, food, entertainment.
Great experience. Everything was wonderful. The only exception may be the wireless connection but we worked thru that. Sandra was so very helpful as was everyone at the front desk. The pool staff were exceptional. The guys in the restaurant really aimed to please. I would highly recommend. The hotel is right off 5th avenue and close to all the best restaurants. We do not do all inclusive as we want the opportunity to choose all the great food in Playa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel moderno, confortável e boa localização

Posted Mar 3, 2015
Hotel muito bom! Quartos amplos e confortáveis, ótima localização. Algo que nos incomodou foi o barulho das festas, pois no dia que chegamos havia festa no rooftop do hotel e uma outra no hotel da frente. Tivemos que dormir com protetor auricular até nos mudarem de quarto no dia seguinte.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nc

Beautiful hotel and staff friendly but inefficient

Posted Mar 1, 2015
The hotel and pool are gorgeous. Be prepared for slow service and few who speak English. Lots of confusion with food and alcohol billing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Great find - would definately come back !!

Posted Feb 25, 2015
Pros: best "included" breakfast - guest menu with many mexican specialties and the best omlettes !! Fresh squeezed juice and homemade salsas.
Cons: Somehow get the club across the street to down the music
Location: amazing - restaurants/shops/beach bars steps away. " Fah" is the best place for live music - great rock and roll bands
Great Hotel - comfortables beds, huge showers, wonderful staff, loved the pool on the roof. Great happy hours and friendly people. They have a box with books, magazines, sun block and oils...... Loud music across the street - we were on 3rd floor facing the music so it was pretty loud. We slept fine with the TV on low - but could be a problem for some people. Heard the quietest rooms are 3rd floor courtyard. Felt very safe and would love to return.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Vernon Hills, IL

Palm at Play Del Carmen - Feb 2015

Posted Feb 19, 2015
Pros: Excellent two room suite, very clean, wonderful bed and high count linen. Great staff and free breakfast. Parking for car included (necessary)
Cons: Very noisy bar across the street at a night till 2 AM. But our room was not facing that way so no problem but be aware of any room that faces 8th st
Really pretty hotel and grounds with wonderful roof top pool, jacuzzi and bar. Great staff, very friendly and very informative. Havn't been back to Playa Del Carmen in about 18 years and a bit taken back on the growth and expansion but still very nice but not as quaint as we remembered.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Posted Feb 6, 2015
The Palm at Playa Hotel is located in excellent location near everything that you would like to do, the staff is really nice they were so helpful very attentive .