Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great boutique hotel, loud music until 6am

Posted Nov 23, 2014
Everything besides the fact that the wifi had a very weak signal in the rooms which made it unusable, and the bar next door went until 6am everything else was great!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom usa

Clean hotel close to beach

Posted Nov 21, 2014
Very nice modern and clean hotel within two blocks of the beach which was amazing and the Staff was lovely. Unfortunately it was extremely loud in the room until 3-4am each night as it is on a very busy street filled with loud bars.. not for a relaxing vacation. Also had a ton of issues with wifi only working a couple hours each day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Playa Del Carmen Boutique

Posted Nov 18, 2014
Pros: Great rooms, great service.
Cons: Get the adjacent night club shut down.
Location: Hey. The best beaches around. Great trips to ruins, cenotes (underground lakes) jungles and other adventures.
The Palm is a very nice hotel. Great location, great rooms, helpful staff. The only significant concern is the excessively loud night club across the street from the hotel. I recommend getting a room on the inside of the hotel to avoid the noise (unless you are out until 3 AM and then it doesn't matter).
4 out of 5
Recommended
for Couples
by A verified travelerfrom Binghamton,NY

GREAT .

Posted Nov 16, 2014
Location: Close to everything.1.5 block away from the beach . .5 block from 5th avenida.
I booked a standard room. Upon arrival they didn't have one available. They upgraded me to a suite.. Fantastic!!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Atlanta, GA

Nice hotel with excellent service

Posted Nov 13, 2014
Pros: Staff, location, roof top bar & pool, contemporary style decor in the rooms.
Cons: 1) noise from nearby club that's open until 3 am 2) the gym 3) put mini refrigerators in the rooms
Location: the location is great, it is right off of 5 ave and only blocks from the ferry.
Can't say enough great things about the staff, they were the best! The roof top bar and pool are a wonderful place to relax and forget about your normal life; you are completely spoiled once you step foot up there. The hotel is only blocks from the ferry and steps from 5th ave. They have a deal with Fusion bar on the beach which treats you just as well as the hotel, food and drinks there are good, chairs are free. The breakfast buffet that comes with the room is also great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2014
Lovely stay. Very modern. Roof top pool lovely and 1 min walk from beach, shops, restaurants, bars. Make sure u ask for a room at the back of the hotel where it is quiet. Would definitely recommend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago, IL

Best roof top in town!

Posted Oct 18, 2014
Comfort, luxury, great breakfast, all in one. Top of the line spot in playa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Great hotel--a bit to be desired on the service side of things but otherwise beautiful and convenient.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Convenient location

Posted Aug 6, 2014
Pros: Staff and breakfast buffet.
Cons: Later hours for the pool would be nice (closes at 8).
Location: Endless options to restaurants and shops, a lot of security.
Overall nice location in close proximity to many shops and restaurants. The staff greets you with freshly squeezed fruit juice upon arrival. There are no refrigerators in the rooms. The suites have a fridge but the food spoils easily due to lack of power when you are not in the room (the power is activated by the room key only). For the single king rooms, the shower is in the room and provides minimal privacy (covers from the shoulders down and there is no lock on the door). The location was difficult to find since there is a fence limiting access to the garage. Also note there is a bar and a hostel directly across from the hotel that play very loud music until 3 am making it difficult to sleep. Room was cleaned daily by courteous staff that would wait until we were out of the room. Overall, the staff was very pleasant and welcoming and truly greeted my family and I with a smile every single day we were there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!!! Will be staying here again!!!

Posted Aug 4, 2014
Nice hotel close to the beach, restaurants and shops. The rooms are so clean. The beds are very comfortable. We had no problem with noise(music) the rooftop pool is amazing. I would definitely stay here again. The staff is amazing and very helpful.