Ratings based on 195 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom S
Posted Mar 24, 2015
Hotel was great make sure to ask for a quiet room.
for Everyoneby A verified travelerfrom Paris
Un Hotel presque parfait.Posted Mar 9, 2015
séjour du 28/02/15 au 08/03/15: L'hôtel est très bien situé à une trentaine de mètres de la "quinta ", la très longue rue piétonne ou tout se passe. Fort heureusement il n'en récolte pas le bruit et l'animation du bar sur le toit est très discrete et cela même pour les chambres du 3ème et dernier étage comme la mienne. Les chambres sont spacieuses, confortables,(coffre fort, grande tv) bien équipées (coin séjour, espace petit dej ou repas sur une grande table haute, grande voire très grande douche) ,la literie impeccable . La piscine sur le toit est plus pour la trempette qu'autre chose et il y a une petit bain avec eau chaude pouvant contenir environ 8 personnes. La clientèle est jeune et plutôt agreable, gentiment branchée. Le petit dej est très complet (œufs comme vous voulez, toast, fruits, jus de fruit frais, possibilité de "Nespresso " avec un supplément) et plus que correct et j'y ai mange des omelettes vraiment délicieuses fabriques a la demande avec vos ingrédients choisis. Seul bémol peut être : absence de personnel parlant français, mais cela est compensé par leur gentillesse, je n'ai eu aucune difficulté a me faire prêter une chambre vers 16h le jour de mon départ piur me doucher après la plage avant de partir a l'aéroport. Petite attention super appréciable. Pour finir l'hôtel est joli, bref très hautem recommandable.
for Couplesby A verified travelerfrom Minneapolis, MN
Very Nice Hotel.Posted Mar 3, 2015
Pros: Everything. Would recommend and go back again.
Cons: Wireless? But we were able to work it out.
Location: Best location for beach, food, entertainment.
Great experience. Everything was wonderful. The only exception may be the wireless connection but we worked thru that. Sandra was so very helpful as was everyone at the front desk. The pool staff were exceptional. The guys in the restaurant really aimed to please. I would highly recommend. The hotel is right off 5th avenue and close to all the best restaurants. We do not do all inclusive as we want the opportunity to choose all the great food in Playa.
for Everyoneby A verified traveler
Hotel moderno, confortável e boa localizaçãoPosted Mar 3, 2015
Hotel muito bom! Quartos amplos e confortáveis, ótima localização. Algo que nos incomodou foi o barulho das festas, pois no dia que chegamos havia festa no rooftop do hotel e uma outra no hotel da frente. Tivemos que dormir com protetor auricular até nos mudarem de quarto no dia seguinte.
for Everyoneby A verified travelerfrom nc
Beautiful hotel and staff friendly but inefficientPosted Mar 1, 2015
The hotel and pool are gorgeous. Be prepared for slow service and few who speak English. Lots of confusion with food and alcohol billing.
for Everyoneby A verified travelerfrom Philadelphia
Great find - would definately come back !!Posted Feb 25, 2015
Pros: best "included" breakfast - guest menu with many mexican specialties and the best omlettes !! Fresh squeezed juice and homemade salsas.
Cons: Somehow get the club across the street to down the music
Location: amazing - restaurants/shops/beach bars steps away. " Fah" is the best place for live music - great rock and roll bands
Great Hotel - comfortables beds, huge showers, wonderful staff, loved the pool on the roof. Great happy hours and friendly people. They have a box with books, magazines, sun block and oils...... Loud music across the street - we were on 3rd floor facing the music so it was pretty loud. We slept fine with the TV on low - but could be a problem for some people. Heard the quietest rooms are 3rd floor courtyard. Felt very safe and would love to return.
for Couplesby A verified travelerfrom Vernon Hills, IL
Palm at Play Del Carmen - Feb 2015Posted Feb 19, 2015
Pros: Excellent two room suite, very clean, wonderful bed and high count linen. Great staff and free breakfast. Parking for car included (necessary)
Cons: Very noisy bar across the street at a night till 2 AM. But our room was not facing that way so no problem but be aware of any room that faces 8th st
Really pretty hotel and grounds with wonderful roof top pool, jacuzzi and bar. Great staff, very friendly and very informative. Havn't been back to Playa Del Carmen in about 18 years and a bit taken back on the growth and expansion but still very nice but not as quaint as we remembered.
for Everyoneby A verified travelerfrom Los Angeles
Posted Feb 6, 2015
The Palm at Playa Hotel is located in excellent location near everything that you would like to do, the staff is really nice they were so helpful very attentive .
for Everyoneby A verified travelerfrom GEORGIA, USA
Posted Feb 3, 2015
Pros: STAFF, THE ROOF TOP BAR, AND THE HOTEL RESTURANT
Cons: GET THE MUSIC TURNED DOWN, AND STOPPED BY MIDNIGHT AND THE WATER TEMPERTURE TURNED UP
Location: LOCATION WAS GOOD WE WERE IN WALKING DISTANCE OF EVERYTHING WE WANTED TO DO.
HOTEL AND STAFF WERE EXCELLENT. NOISE LEVEL AT NIGHT WAS NOT AT ALL ACCEPTABLE, MUSIC WAS INTIRELY TO LOUD DID NOT STOP UNTIL 4 AM EVERY MORNING. ALSO HAD A PROBLEM WITH HOT WATER IN SHOWER.
for Everyoneby A verified travelerfrom Chicago, IL
Posted Feb 1, 2015
Had a wonderful time. Stayed at The Palm for 6 days, in the basic room. Didn't realize there wasn't a balcony. I was a bit bummed at first, but the balcony only looked out until the courtyard so we didn't miss much. We also had the breakfast package which was definitely the way to go! Limited options , but Great food! The staff was great! Hotel was beautiful and clean! Location was perfect!! Half a block off of the strip, 1.5 blocks from beach, 4 blocks from ferry to Cozumel! There was also a Walmart 2 blocks north of the hotel!