Ratings based on 644 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Great for the money!

Posted Nov 17, 2014
Location: The hotel is about 1/2 mile from the main 5th street which is a great place to go out. Taxi's can take you there for about $5.
We were there for a wedding that was at The Royal (a really expensive all-inclusive) and we decided to stay here because it was about $1,000 cheaper. We didn't spend a lot of time at our hotel but we did experience a couple of things. First, the pool is very nice and the hotel has its own private beach area though it is not large. We only ate at the buffet and the snack bar, both were nothing fancy but the food tasted good. I think the night restaurants are probably better. The rooms were clean and comfortable and for the most part the hotel staff is very friendly. They do try to get you to do a 90 minute tour to buy a vacation plan, which we got out of but one of the lady managers was really rude about it and telling us that we had time (did not appreciate that). I think the hotel is a reasonable price and you get what you pay for.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville, KY

I will go back!!

Posted Nov 11, 2014
The hotel staff was greag, the food was good. The hotel was very clean and there was usually some fun activities out by the pool! The hotel is located at a poit with a reef just beyond, several fishing and dive boats anchored out past the beach add to the charm. Lots of things to do, great dive shop on premises and lots of dive opportunities as the dive boats leave from the dock. If you wants some fun outside the resort there is a great little beach bar located next door that had a fun crowd (if you're not paying attention you'll miss it) and 5th avenue is just a short walk. I would definitely recommend it to friends!
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheap, confortable, good location

Posted Oct 28, 2014
Not too close to 5ta avenida, but far enough to rest from all the clubs noice
3 out of 5
Recommended
for Everyone
by A verified travelerfrom brisbane, aus

Nice hotel close to downtown

Posted Oct 20, 2014
Pros: Location, and entertainment
Cons: Food could be better. You just didn't crave to overindulge. Food labelling was lacking, didn't always know what was in the dish.
Location: On the beach, restaurants, bars, shopping.
Our week stay at this hotel was good. Our main goal for this holiday was to go exploring, see the ruins go to Cozumel, shopping etc. If your main goal is to sit by a pool and be waited on this May not be the place for you. Although the staff were nice and wanting to please, some of the service staff their English was very limiting so ordering drinks or ordering food made it difficult in some cases. Their is no drink service by the pool so you have to go to the swim up bar to order drinks, it would be nice to just sit by the pool read a book and get waited on even if it was one person who did the rounds once an hour. However our goal was to go exploring and this hotel was perfect for that, it's close to 5th ave which is a big tourist hub with shopping, bars and restaurants. It is close to the ferry to Cozumel and makes for a perfect day trip. The events staff were wonderful with games and activities around the pool, and good evening entertainment aswell. We enjoyed our trip and would stay there again.
3 out of 5
Recommended
for Families
by A verified traveler

Tal vez volveria

Posted Oct 12, 2014 on Hotels.com
Servicio pobre, en temporada baja no te atienden en la barra de la alberca, en el comedor no te pueden dar una manzana a la hora de comida. Condiciones: las habitaciones estan muy bien, el lobby igual el unico detalle es que el comedor tiene mobiliario muy viejo nada que ver con el resto del hotel, la comida siempre muy rica. Limpieza de la habitacion: si dejas una blusa en la cama no la tienden. Comodidad de la hab: buena, solo que siempre esta humeda, la refrigeracion no da a basto. Zona: buena, muy cerca de la 5ta pero el mar esta horrible.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful stay at The Reef Coco Beach

Posted Oct 9, 2014
Pros: It is a small hotel with very attentive staff.
Location: Tours to Chichen Itza, Maroma, Xcaret, and Tulum are easy to book through the tour office at the hotel.
The staff was very kind and courteous. The Mayaland Tour office made booking excursions easy. The nightly entertainment was delightful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Un excelente lugar para estar con la familia

Posted Oct 7, 2014
Una excelente semana. Con buenas atenciones y buen trato
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minatitlan

una muy buena experiencia

Posted Oct 7, 2014
Pros: sus piscinas por la noche todas
Cons: mas eventos de entretenimiento por la noche
Location: los lugares a visitar y sobre todo la atencion personal que le tienen.
pasar en el un dia o varios dias es muy agradable todo es fantastico
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cuautitlan Izcalli, Estado de Mexico

hotel muy agradable lo unico malo es la playa

Posted Oct 4, 2014
Pros: las habitaciones, la comida y el personal
Cons: la playa
Location: excaret esta como a 15 minutos, Tulum a 50 minutos, los eventos del hotel son muy buenos
el hotel y los servicios son excelentes, el trato del personal tambien es excelente, las habitaciones son muy limpias y agradables. lo unico malo es la playa que esta muy reducida y un poco sucia por las plantas del mar, tambien hay muchas embarcaciones enfrente de la playa que quitan visibilidad del mar
3 out of 5
Recommended
for Families
by A verified travelerfrom Guadalajara

Confortable, pero.......

Posted Oct 4, 2014
Pros: Ubicación
Cons: El menú
Location: Muy cerca Xcaret, y Xel-Há, Cancún y Tulum como a una hora.
el hotel esta cómodo, la comida es buena pero el menú no es muy variado. La ubicación es excelente y te permite ir a casi todos los lugares turisticos en poco tiempo, además esta cerca de la Quinta Avenida. Lo malo, es que no tiene playa, esta muy reducida y sucia.