Ratings based on 1,060 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Beautiful section of beach

Posted Apr 24, 2015
The staff at the hotel was excellent. Specifically Willy, Mario, and Carlos. The beach is gorgeous and the pools are well maintained and clean. The actual guest rooms leave A LOT to be desired, although they are very clean. The food was fine (for an all-inclusive) with breakfast being the better of the three meals. My only warning two people would be to avoid the "presentation." It is a sales pitch that lasts far longer than the 90 minutes they promise. One last thing, I would recommend not bringing any valuables with you because a very sentimental ring was stolen out of our room.
3 out of 5
by A verified travelerfrom maryland

Hotel nice, clase to playa del Carmen

Posted Apr 21, 2015
Pros: All the areas were nice
Cons: Courtesy from front desk. First hotel in years of traveling to the Caribbean that doesn't offer anything to drink at arrival time
Location: Walking distance to playa del carmen
People at front desk not nice, guess desk horrible supposedly open from 9 to 5 went back 4 time to arrange transportation, finally Daniel at reception told me to dial 0 and do it my self. Daniel at front desk very rude, I asked 3 times for sodas for our room bar never got one in the 6 days. Pool area and beach very nice. Food its k. Felix, Vicente at the bars very nice and so was Matio at the buffet and Gonzalo at the Italian restaurant.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Very Nice Trip

Posted Apr 18, 2015
Pros: See above
Cons: See above
Location: Close walk to Sr. Frog's pier Downtown is close Cabs are $9 You can rent bikes
Vacationed -week of 4/6/15 Pros- The staff and service were excellent! Loved that there was coffee and ice cream every night. Loved that I didn't have to make reservations at the Mexican rest. (W/ upgrade) Beach was nice, little see-weedy, but very nice Less crowded than in the downtown area, but still close The grounds were beautiful, like a tropical rainforest. The Hotel grounds are not too big but not too small, short walk to everywhere from anywhere. Plenty of Hotel bars and options Rooms were clean Felt safe Noticed a lot of families, but was good for couples too Cons- The room was very uncomfortable Bed was terrible-uncomfortable, thin covers too The shower had no water pressure, trickled, and not very hot either Wall were very thin you can hear everything outside and in rooms I wish they would have played music more when you were at the pool
5 out of 5
Recommended
for Everyone
by A verified travelerfrom appleto, wi

Beautiful beach and fantastic staff!

Posted Apr 17, 2015
Pros: Very clean and well kept.
Cons: The kids club isn't all that great and designed for very young children. There are not many extra activities which is fine with us.
Location: 15 minute walk from playa del Carmen.
My husband and I took our 8 daughter to Mexico for her first time and we loved the Reef Playacar! Everything booked via Expedia worked splendidly and literally everything was done for us. The resort is about a 40 minute drive from the Cancun airport and a 15 minute walk from downtown Playa del Carmen. The kids club is lacking and the water activities although free, did have time limits. The food was fantastic and the variety and quality of the buffet was great. The staff is incredibly friendly and helpful. The beach is absolutely beautiful and perfect! There are no rocks and the seaweed it regularly removed from the beach by the hotel staff. I do highly recommend upgrading to the premium package for the 19 dollars a day. It gives you free wifi, free acces to the Terazzo grill (6$ up charge per person otherwise) and the best part was access to Nico's bar. There is hardly ever anyone there and you get drinks very quickly and there is a better selection! Orlando is great and will make whatever you want! The bar itself is very cozy and there are great beach "beds" that are usually open. The landscape is amazing and the picture online actually look like the resort, We plan to return in 2 years :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom córdoba argentina

Exelente hotel en la playa

Posted Apr 15, 2015
La experencia ha sido muy buena. El hotel exelente. El personal muy amable y correcto las instalaciones y los servicios muy buenos.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel

Posted Apr 11, 2015
Hotel and staff were great. They accommodated all of our needs. The layout of hotel was excellent with variety of areas to lounge, pools were great especially with the free scuba demos
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome experience!

Posted Apr 7, 2015
Pros: LOVED LOVED LOVED the staff they are very helpful and wait on you at all times!
Cons: Front desk can definately be improved. You have 3-4 ppl with 1 working.
Location: Location was great, right in the middle of excursions and 20 minute walk into town.
Great time @ The Reef. I would definately recommend this hotel to others.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom IGH, MN

Great location and a clean resort.

Posted Mar 25, 2015
Pros: Location is good and the resort is clean. I enjoyed the upgraded beach bar. The drinks were great!
Cons: The food was the same thing everyday. Quality of food was not the greatest. The snack bar was pretty good though for just a little something.
Location: Great location. Walking distance to town.
This is our 2nd time here and it's a great place to stay if you want clean and good location without draining your pocket. I would recommend the upgraded bracelets, worth the upgrade for our party of 8 that likes to drink on vacation. Huberto the pool bartender was the best at making drinks and he was fast. We booked a excursion from someone on the beach called Superior but they never showed up. Don't book from beach walkers. We then booked with the travel place at the resort which was at least there to bring us on our excursion but it wasn't what we thought it was going to be. They couldn't give us a complete refund but did give us some money back which is better than nothing. If you book a excursion just be sure it's what you want and clarify it with the sales agent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mn

Hard beds

Posted Mar 16, 2015
I love the resort but the beds were extremely hard. I ended up with a sore back. I would still go back to the resort because it was a lower occupancy and had a great time. The staff was very friendly and made sure you had fun. the beach was beautiful but there was seagrass floating up the whole time we were there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2015
Nice smaller resort,no waiting for anything. Close to the town area.