Ratings based on 168 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby prasad from atlanta ga
Great hotel, right on the beach with dive shop.Posted Nov 29, 2013
The hotel is very well kept. The staff is very welcoming and catered to all our requests. The food is good and the facilities are excellent. We had a great time (2 adults and 2 kids ages 10 and 8). It is just 20min cab ride from the ferry to Cozumel. You can easily do day trips to Cozumel for snorkeling and diving. This will be our first choice when we go back.
for Everyoneby v
Wonderful stayPosted Nov 28, 2013
Pros: The Mexican style resort was by the beautiful white beach and turquoise blue see. Added to this the staff were so friendly and helpful
Location: There are so many things to do. Too numerous to list
The setting was perfect, the resort was amazing and the staff went out of their way to make a stay memorable
for Everyoneby Johnel from michigan
Bad food. Services under normal. Bad welcome!Posted Nov 25, 2013
Cons: See Riu place, Bahia Principe, Occidental, etc. and copy everthing
Location: this is in middle of nowhere...
Bad vacation. I expected a normal all inclusive. This was a pain. These guys live on another planet. They make your life as bad as they can. You need to sign bills after bills, a tone of bills. You want a beer, you cannot go to bar and get it. The waiter will take an order, you give your room key, he goes to a computer, after that he gives the order for your beer, 10 min. after that he comes to you. You get your beer. You want to leave but the waiter does have your key room (which is hotel internal credit card). You look for him and is not around. So you have to wait until he comes back. You ask for your room key and it takes another 5 min. to get it back, sign the bill. And they call that all inclusive. They do not have fruits al lunch and evening. Buffet is almost non existing. All inclusive is a kind of joke. They make your stay in all inclusive as a bad joke. FOOD is very bad there are a very few choices. In “a la carte” restaurant they serve water in plastic bottle. All is a joke on big money. You can see grocery carts in lobby. They make mistakes and overcharge on credit cards. You need credit card to check in. In lobby you can see people waiting in line to complain about wrong billings.
for Everyoneby A verified traveler
Posted Nov 20, 2013
for Everyoneby A verified traveler from Baltimore,MD
Very close to the beach and nicePosted Nov 19, 2013
Everything was fine except the food at lunch is very limited
for Everyoneby Mary from Portland, ME
Mixed Royal experiencePosted Nov 17, 2013
Cons: More restaurants and activities and less pressure to go on a timeshare tour/purchase a timeshare.
The resort is beautiful, clean, and most of the staff are very accomodating. The grounds are impeccable with one of the restaurants located directly on the beach. We stayed in a 1bd suite with a hot tub on the deck overlooking the ocean and couldn't have asked for better view, suite. I gave it an overall three due to the lack of restaurants, only 2, and the food was okay. There isn't much to do at the resort. The main reason for the three star is the pressure you receive from the moment you check-in to go on a timeshare tour. After throwing free and discounted items at us, we finally said yes to get to the tour. When we arrived for the tour, they began to back out of what was said to us. We didn't do the tour and had to get pretty upset for them to leave us alone. If you are okay with being approached constantly about a timeshare then I would give the resort a 4 star. Other than the timeshare experience, we had a great time and enjoyed our stay. Definitely recommend Discovery Dolphin and swimming with the dolphins.
for Everyoneby Gordie from South NJ
Rooms were clean,grounds keep excellentPosted Nov 10, 2013
Pros: Grounds,staff was freindly
Cons: Activities,Nite life,Doing away with those receipts and asking for room key for everything
Location: location was good
Ok the grounds were beautiful,food was good not great maybe we are spoiled living on the east coast.Not much at all doing at nite we brought our 12 yr old, very few kids there. However It is during school year,but Nj schools more or less shut down for the week.One real pain was the yellow slips everywhere you go they ask for your room key(towels,restuarants etc) than give you a receipt after everything, we did the all-inclusive in which we were given wristbands to wear as well.This is a timeshare so we did the presentation to receive the perks,discounts on excurtions.Over all we had a good time, rain didn't help at all.If your looking for a relaxful, clean friendly place I would reccomend it.On a scale of 10 we would rate it a solid 7,Hope this heps.
for Everyoneby A verified traveler
High quality, good standard.Posted Nov 4, 2013
We spent 4 nights at the hotel. It's a time share arrangement, so not quite the same as a hotel, but still very good. Staff friendly, food good (even on all inclusive package) cocktails full strength! Good location and plenty to keep you occupied.
for Familiesby Alexa from Wisconsin
Just perfect for families with kidsPosted Nov 1, 2013
Pros: Food, pools, beach, location
Cons: We asked to give room keys and sign bills after each meal. It is annoying
Location: Close to everything
Everything in this hotel is perfect or close to it. Rooms are large and clean. They change linens every day. Food was above all expectations. Beach is clean and sandy. It is quite place in evening hours, but somebody needs evening intertiement can go to Plya del Carmen that just 2km away.
for Everyoneby Martha from Kansas City
Nice place to stay.Posted Oct 31, 2013
Pros: Beach, pools, food quality
Cons: maid service, room service
Location: close to town.
Pros: beach, pools, good food, excellent bar service. Cons: restaurant options, food was good just not enough variety, room service cleaned out our refrigerator (which was fully stocked) and the hotel never resupplied??? Overall good hotel, good stay. Would consider going back.