Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sao Paulo, Brasil

Excelente estrutura e bem localizado

Posted Jan 28, 2015
Estrutura muito boa, tanto de piscina quanto de quartos e restaurantes. Apenas deveria possuir mais opções de restaurantes
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DsM

Excellent Service

Posted Jan 26, 2015
Pros: The service is impeccable. The grounds are beautiful and luxurious. Daily maid service.
Cons: Not a thing.
Location: The Royal Hacienda offers free shuttle service to and from Playa del Carmen. It's not too far from Tulum and Xel-Ha and an adventure park, Explorer.
This is one of the Royal Resorts so expect their usual excellent standards in every way. Service, food, accommodations, and layout are the very best. This is very appropriate for family travel and has a quiet and restful ambiance. The beach is not the best the area has to offer, but is located in a quiet cove with beautiful white sand. (If you like jumping waves, this isn't the place, but it's wonderful for kayaking or paddle boarding. The staff will do everything they can to ensure you have the very best vacation. We did the all-inclusive and the food was excellent. There was a delicious buffet for breakfast, lunch and themed dinners. You can also order off of the menu from three on-site restaurants, and they have a market on the grounds.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Best vacation

Posted Jan 26, 2015
Everything from our vacation was perfect! From my hotel room to the food and the friendliest servers and bartenders can't wait to come back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Awesome !!

Posted Jan 25, 2015
Priceless, except the fact that we had to move out of the room on Saturday to another one. ( packing and unpacking ). Other than that, we had an excellent vacations, thank you all!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom BL

Hotel cómodo, bonito y con un servicio excelente

Posted Jan 25, 2015
Hemos pasado 3 días en el hotel y hemos disfrutado muchísimo. Aunque la comida del bufet del restaurante central no es muy buena, es el único pero a un hotel de gran calidad
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bondy

Tres bien

Posted Jan 24, 2015
Tres bien ras juste plage de l hotel y a mieux hotel tres calme manque un peu d animation
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Excellent beach front resort hotel

Posted Jan 23, 2015
Staff here where super friendly and very helpful. Food and guest services where also all in good point. Lovely vies from all areas of the resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton Alberta, Canada

Nice and comfortable hotel, close to the beach.

Posted Jan 23, 2015
Pros: Everything, the staff, cleanliness, services, and closeness to the beach. The food and the different themes at LaPalapa, Wonderful!
Cons: Wi-Fi services.
Location: Services to downtown Playa del Carmen, Excaret, and all the activities.
We booked through Expedia and our understanding from the reservation was that it was ocean front view. However, we had the hotel tour buses parking lot at the front door which kept beeping every night when the buses would return around 11:00pm. We faced the North side also which never got the sun on the deck, but a nice view of the facilities and the pools on the way to the ocean. We were without Wi-Fi services also which was intermittent at first, then non existing. Hope that gets repaired as we really enjoyed our stay and all the facilities as well as the entire staff. The food was sooo good! Never ate so well in my life! We hope to return in the near future and expect a different room location available.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2015
Hotel staff was exceptional. Food was very good for an all inclusive. Only draw back was that it only had one restaurant and a buffet to pick from for dining in the evening. One of the top five all inclusives we have been at.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Jan 21, 2015
Been two times now. Staff is amazing. Wonderful facilities. If you just want to relax and have a great time this is your place. Lots of couples and families so if looking for a crazy party, not the place. But great location to downtown playa