Ratings based on 370 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Arizona
Great place for a vacationPosted Aug 24, 2014
Six of us just spent the week at the Royal Haciendas resort.. It was great. This is a low key make your own fun establishment so if your looking to be entertained 24/7 go someplace else. If you like to meet people hang out by the pool, and relax a ton book your next trip here! Don't get me wrong there is plenty to do if you want, or do nothing at all it's your choice.
by A verified traveler from Raleigh, NC
Couples Stay Away- Swarming with FamiliesPosted Aug 23, 2014
Pros: Staff/Concierge/Waiters were all pleasant. They were always working/cleaning/painting the hotel. Very clean.
Cons: Be more specific about what's actually included in the "All-Inclusive" Package and be consistent with what's included at each restaurant.
Location: Shuttle or Taxis to Playa del Carmen; less then a 10 minute drive from hotel. Catch Ferry to Cozumel.
Don't go if you are looking for a quiet couple's retreat. There were small children EVERYWHERE, even in the areas that were supposed to be Adult Only like the hot tub and lap pool. No one enforced the adult only rule in these areas so we felt overwhelmed by children screaming/crying/splashing when we were trying to relax. There was a lack in entertainment. The only restaurant open after 10pm was one small bar with tv's and you could never find a seat. We were stuck going to our rooms every night by 10pm due to the lack of festivities around the hotel. All-Inclusive meant a very small buffet for every meal. If you ate at a restaurant with a menu, there were only certain items you could order, the others had surcharges. Alcohol drinks included in the plan were extremely inconsistent. Each restaurant had only two beers available to order in the plan. But when you go to a different restaurant on the grounds, the beer that was included at one place was not included at the other. Room Walls were very thin. Would hear guests that were two rooms away. One night hotel maintenance were taking down beds after Midnight in the room above us and kept us up with banging. Overall very inconsistent. One day we took the shuttle to Playa del Carmen and booked a certain way, and two days later we tried to ride the same shuttle and they changed the way they booked the shuttles.
for Everyoneby A verified traveler from V
Very good value for your money.Posted Aug 20, 2014
Everything was great. Rooms, staff & safety. However, I was a little dissapointed by the buffet. The food was a 3 out of 5...Also, if you check in on any day, other than a Saturday, they will move you. We checked in on a Sunday and the next Saturday (on day prior to departure) they moved us. I was far from my teenage children. They don't tell you this when you book the package. Other than that, it was good.
for Everyoneby A verified traveler from Chicago, IL
A perfect vacation for many.Posted Aug 18, 2014
Pros: Clean, well kept. I loved how the pool faced the Caribbean. The staff was very pleasant and helpful. I liked how there was theme nights for dinner.
Cons: The concierge service should have more coverage. We had an issue when we were checking out and the concierge was not available at that time,
Location: Many different activities outside the hotel and in the hotel.
Overall a great vacation. Hotel was clean and well kept. Wait staff and maids were great. Loved the activities. Paco did a great job with water aerobics. Food was good and varied.
for Everyoneby A verified traveler from Saint Charles, MO
Time share resort not a good all inclusivePosted Aug 18, 2014
Pros: Rooms are very nice. Everything was clean and very well taken care of.
Cons: Food options are very limited and servers should really learn how to mix the drinks. Most of the drinks I ordered ended up being thrown away.
Location: Very nice facility right next to the beach. Nothing close to it, you will need to take a taxi to go anywhere. Plenty of options for excursion.
We stayed at this hotel for our family vacation last week (8/9~8/16/14). The hotel facilities are great, right next to the beach and with several nice swimming pools. They could really use some improvements for the food and drinks. We had an all inclusive package and even thou they make you wear those bracelets they ask you to sign Boucher's with cero balance for everything. By the end of the second day I was totally tired of signing Boucher's even for a glass of juice. This resort is a time share facility and they sell the all inclusive packages to fill empty rooms and to try to get you hocked in one their time share deals. If you are looking for a time share this place is for you. If you want a real all inclusive resort then keep looking for something else.
for Everyoneby A verified traveler
Always gonna be our place!Posted Aug 15, 2014
We are NOT timeshare owners. This was our 3rd stay at the RH. We always opt for the all-inclusive package and its worth it! If you mingle around with the timeshare owners they are not always warm & welcoming to those who are not. I'm guessing originally that the timeshare owners were told that it would never be an all-inclusive resort, which it has become..... maybe that is why they are a little bitter. We've stayed at most of the other big a-i's in playa i.e. Sandos, Riu, Iberostar, Dreams-palace....... This by far is the Best property!! I'm already booking for next year!
for Familiesby A verified traveler from New York
Great vacationPosted Aug 14, 2014
Location: Dolphin Discovery is a great Half a day trip. You are back to the hotel by 1pm.
The Hotel is great. Check in and out was fast and easy. The staff was great! They were very attentive. I went with my seven year daughter and she had a blast! The Kid center was great with her she loved her time with them. I would recommend this hotel to any family.
for Everyoneby A verified traveler from N
Food was wonderfull!Posted Aug 13, 2014
The concept of upgrading to a lobster,ribeye,rack of lamb etc. for a small fee over the all inclusive meal is excellent.
for Everyoneby A verified traveler from Houston, Texas
Great pool, nice staff. But it had a few bad timesPosted Aug 12, 2014
Cons: Maintenance, accommodations with the possible Saturday move.
Very nice hotel. All went well until we had to move to a new room on Saturday. The air conditioner didn't work and maintenance could not fix it or give us another room. We had to call for maid service after returning from being out all day, because the room was never cleaned. We had to call for the refrigerator to be restocked with water and beverages, which was a regular in our first room. And the kitchenette was covered with ants after leaving food out that the maid didn't pick up. But overall, it was nice, quiet and peaceful.
for Everyoneby A verified traveler from houston
5th visit to this resort.Posted Aug 11, 2014
5th stay, 2nd this year. Perfect:) all-inclusive, food very good. Beautiful beach, very safe.