Ratings based on 651 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom philadelphia

Nice but others are better.

Posted May 29, 2015
Grounds = awesome. WiFi = awesome beds = very small and poor. Food = average at best beach = dirty but can't fault hotel specific Staff = ask you to sign off on even a bottle of water. Very annoying. Bottom line great time away with family but will look to stay elsewhere next time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Morrison, Colorado

Awesome hotel.

Posted May 28, 2015
Loved the size of the villa..if you use the kitchen and don't leave it in the condition you found it. You will be charged $75 cleaning fee.dont understand this, since it is part of the unit.the complex is just about the right size. Buffet was good. Wait staff was awesome. Easy to find beach and pool chairs.we plan on a return trip.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom O'Fallon, MO

Beautiful view of the ocean and the pool together.

Posted May 28, 2015
Pros: Our room exceeded my expectations.
Location: We took an excursion to the Miyan ruins and to Xel-ha, a type of water park where you could tube, zip line, etc.
The resort itself was very well maintained. Every morning the seaweed was cleaned off the beach. The villa was in great condition and very clean. We loved the variety of pools and all the employees were very nice too. We stayed in May 2015 and felt very safe. We made several trips into Playa Del Carmen. We participated in the all inclusive portion of the resort and their was a wide selection of food choices.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Wonderful

Posted May 26, 2015
Pros: the hotel staff and food are awesome
The hotel all inclusive is just wonderful, check in and check out were easy! we really enjoyed the food and drinks ( no watered down drinks) the beach is serene and the cabanas were beautiful. The staff was attentive on the beach ( taking timely food orders and bringing drinks) The specialty restaurants were really yummy , the chef does a great job (very high end), we will be back for sure. very amazing vacation
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas tx

Gorgeous, secluded, affordable

Posted May 23, 2015
The resort is beautiful and very well kept. Even the pool bathrooms are immaculate! Food and drinks were above expectations, and the beach is very pretty despite the seaweed. Drinks stop flowing at 6:30 though, and with a few exceptions staff were dismissive at best. Definitely not a party spot, but for families or anyone looking to stay in peace and take a $10 taxi into town for nightlife - I'd recommend The Royal Haciendas highly!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Time

Posted May 22, 2015
Hotel was awesome Staff was awesome Food was good
4 out of 5
Recommended
for Couples
by A verified travelerfrom Chicago

Second time here

Posted May 21, 2015
Pros: staff , not to crowded and beach
Cons: food selection on the buffet
Location: try to visit the cenote that is very close from the hotel
we spend a week for a second year in a row and it was very pleasant not as the first time but was OK .. we were very disappointed with the food selection on the buffet at la palapa , the service " a la carte " has a lot of options but sometime you don't want to wait to get serve the rooms are very well maintained and clean .. the staff is very friendly and ready to help you with your needs. I would come back next year hoping that they improve the food selection on the buffet
4 out of 5
Recommended
for Everyone
by A verified travelerfrom atlanta

Posted May 20, 2015
Pros: The seafood restaurant was excellent. Juice and expresso bars nice touches and AI.
Cons: AI buffets were acceptable but uninspiring. Expedia incorrectly list sailing as AI activity. They had no hobie cats..had to walk up beach to rent $50
Location: Near Playa.....restaurants and shopping. Took a drive down the coast to cenote swim at Labnaha and with the turtles at Akumal.
Nice and relaxing stay....relatively calm place...not for those who want nightlife. Hopefully the seaweed beaches wont be like that forever.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom greenville, SC

Will try another place next time

Posted May 17, 2015
Front desk staff s rude to all inclusive guests, housekeeping and waiters are nice probably bc they get tips based on performance. They want to sell you timeshare all the time. Will try a different resort next time.
Comment from Hotel Management
May 19, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you. Rest assured that this is by no meaning a behavior Royal Resorts promotes nor encourages in staff members. Guest Services Manager has been informed and she will take all the counteractions required to ensure no future guests share this perception. Front desk is the first interaction going with our guests and we won't accept anything bellow excellence in this area. We hope that you reconsider and allow us to welcome you during your next visit to Mexican Caribbean.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stockton, ca

Nice resort; beach ok

Posted May 17, 2015
Recently travel to playa del carmen, great experience overall; the hotel is located a little too far from Downtown, but they have a shuttle service for a small fee per person. Breakfast is good; and you can have really good lunch in la palapa del sol grill located very convenient by the pool and close to the beach,It was the best food for us. The buffet diner could be better, but they also order from the menu. Drinks were really good, best I had in a all inclusive resort. Watch out for the margaritas; pretty strong!! Hotel stuff was great, they really try to please you and do a great job. Definitely will come back with my family!