Ratings based on 1,866 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, FL

Beautiful hotel

Posted May 3, 2015
Loved the grounds and our room. The entertainment at the pool all day was a bit more than we typically enjoy and the quiet pool was a bit too small. Other than this, everything was perfect and would definitely stay again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis , TN

Wonderful experience all the way around!

Posted May 2, 2015
Pros: The food 1st and foremost.....atmosphere and customer service. The staff is always willing to help and assist. The pool and rooms were great too!
Cons: The Night life, should incorporate "theme nights" to involve the customers; for example: a Mardi Gras nite with food/dancing music or a Mexican salsa
Location: Shopping on 5th avenue has tons of shopping walking distance to hotel and very safe ; you can take a ferry to Cozymel as well.
GREAT place to vacation! We LOVE the food, rooms, pool, beach, drinks, and the courtesy of the staff. GREAT customer service always willing to help and serve. The food at all restaurants is fabulous....we didn't miss a meal. Shopping right out the front door on 5th avenue for miles. The pool is a great place to hang out.....My only suggestion would be to have more night life for customers; for example--theme nights for the guests with food/drinks/dancing etc like a Mardi Gras nite or a Mexican fiesta etc. I think it would get folks involved that are staying there. Overall , this was our 3rd time to visit and we were NOT disappointed....would highly recommend this for others to visit....love this place!! Karina (hostess at front desk) is wonderful! We loved our pool waitress's too Lily and Purdy....excelenta! Thanks for a great time.....again!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Dallas, TX

Paradise

Posted May 2, 2015
Pros: Service, Cleanliness, Proximity to 5th Avenue
Cons: Beach was very small and has a big drop off from past hurricanes?
Location: Location was great. Easily accessible to 5th avenue for shopping and restaurants.
My girlfriend and I had a great experience at the Royal Playa del Carmen this past week. Check in process was easy and room was beautiful. We asked for a quieter room and were tucked away in room 602 which was by the small pool and was very quiet. We didn't experience any of the construction noise that others may have. Pools were very clean but you definitely had to wake up early and grab a lounge chair. Drinks were great and strong. Food was very good but not amazing as others have said. There are a lot of options though (our favorite was probably El Mediterraneo). Beach was small but we walked a couple yards next door and the beach improved a lot. (The good part of the beach is where the current construction of the new Hyatt is going up at so I don't know if it'll still be available once that resort opens). Service was excellent. Everyone was very nice. Shout out to Mario, our bartender at the bar right outside El Mediterraneo! We also booked a trip to Xcarat through BD travel at the hotel lobby and it was trouble-free. We also walked around 5th avenue and went to Señor Frogs. Great location. Overall great experience and would go back again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas, NV

Surprised!!

Posted Apr 30, 2015
I've never stayed at an all inclusive resort and I was worried about the quality of food. It turned out to be better than I expected. The beach was full of seaweed so swimming in it was not as awesome as I thought it would be. Overall, great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2015
Cons: Business room computers. Couldn't print boarding passes. The @ key wouldn't work right.
Totally awesome! I'm already working on making a trip back in the near future.
5 out of 5
Recommended
for Couples
by A verified traveler

Awesome!!

Posted Apr 28, 2015
Was last min decision. Would go again in a second. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Up there with my top 5 favorite vacations! Everything and everyone was EXCELLENT! Don't know how anyone could say anything bad about this place!!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Close to beach and shopping.

Posted Apr 27, 2015
Really nice rooms and the food was delicious. Didn't like the beach but the hotel overall was beautiful. And the staff was excellent. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami Beach, Florida

Excellent hotel in the middle of Playa del Carmen

Posted Apr 25, 2015
The place is really beautiful. The beach this property has is not the best but the fact that is in the middle of town it makes it more special. Everything in town is within walking distance. Service is impeccable. The food is good for an all-inclusive, but don't expect Michelin star restaurants. The best of all is the 24-hour room service (all included - no guilt). I'd love to go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2015
We were there for a wedding and it was absolutely amazing.