Ratings based on 1,926 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice hotel with a lot of perks and staff is great!

Posted May 21, 2015
All around experience was great! Rooms were big and very nice. Staff was very accomindating. Food was very good as were the drinks! Right outside the hotel is 5th ave, plenty of shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted May 20, 2015
What can I say about this hotel . Wonderful, friendly and clean. The beach wasn't the cleanest lot of seed weed but they did there best to clean it up. And walking distance from all the shops and restaurants and that's what we liked. We were there for our honeymoon 5/5/15 and we enjoy ourselves..
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Resort. Close to Everything!

Posted May 18, 2015
This was my 2nd time at this resort and I absolutely love it! It's right on the beach and within walking distance into town. The Staff is great and they have constant activities and live music/dj out on the pool daily. We got engaged here as well with the help of the staff :)
5 out of 5
Recommended
for Couples
by A verified travelerfrom Portland, Oregon

Our 4th visit to the Royal at Playa del Carmen.

Posted May 17, 2015
Pros: Quality of hotel and staff.
Cons: Nothing. The hotel is beyond good.
Location: Great beach, the pool and spa/gym is great. 5th avenue and Playa del Carmen.
A perfect hotel. Great staff at all levels from front desk, to restaurant staff, house cleaning, spa and athletic facilities, to pool activities staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saratoga, NY

Royal Play del Carmen

Posted May 17, 2015
Excellent facility, friendly accommodating staff. Small beach. Plenty of chairs and cabanas but not much else. Sharp drop off to the beach and a lot of rocks in the water. The pier off to the right is a little unsightly. If all you want out of the beach is to lay around in the sun then it's perfect. Food choices are heavily weighted towards seafood, of which I'm not a fan. I found the food that I did eat well prepared and fresh. You get full access to their sister hotel next door for additional dining choices and the use of the facilities. I'd recommend the beach next door as it has palm trees for shade and a bar and grill on the beach. The sister hotel has kids but when I was there it was still pretty quiet. Short walk to 5th avenue which is the local tourist shopping strip.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom missouri

Room 703

Posted May 16, 2015
We stayed May 3-9, 2015 the resort was very impressive. This is what all-inclusive is all about. Our room was on the back less noisy side near coffee bar and pool. Wonderful entertainment and staff. Great eye contact and friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles, ca.

Posted May 16, 2015
Great hotel and excellent service! Highly recommend it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Great Hotel, Great Location

Posted May 16, 2015
Pros: In the heart of Playa Del Carmen. This hotel has great restaurants and great stuff
Cons: so far so good.
Location: Located Steps away from 5th ave and 15min away from Cozumel Ferry
Really good hotel. Stuff are super friendly and responsive. Food is great. Location is great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice elegant hotel. Great staff.

Posted May 16, 2015
This was our second visit. We love The Royal would recommend to anyone looking for a romantic getaway or a fun vacation. Food is fabulous. Close to downtown shopping.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cc

personnel irréprochable,revoir équipements chambre

Posted May 16, 2015
Très bon séjour. La plage de l'hôtel pas très belle. Séjour à recommander. Région magnifique