Ratings based on 1,678 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom denver, co
Posted Jan 28, 2015
This was the best vacation I've ever been on. The hotel was beautiful, right on the beach. The staff was super attentive and everything from the restaurants and bars to the spa was first class. I loved the daily events they had like tequila tasting or salsa lessons and the evening entertainment. Everything was included in the package, so I never had to worry about spending or budgeting. There were many other fun things to do nearby as well. I was so happy with my visit to the Royal, I'm already planning my next visit!
for Everyoneby A verified traveler
Posted Jan 28, 2015
Pros: pool area, rooms, dining and entertainment
Cons: they do not serve any food near pool or beach areas. you have to go to restaurants to eat lunch or even get a snack. heard many complaints about it.
Location: great location if you want to walk up and down 5th avenue. lots to do
beautiful hotel. the location is great if you want to be close to town. only a block from 5th avenue, which has great restaurants and shops. great pool area with lots of activities and music all day. the beach is nice and very busy. if you are looking for a quiet beach, you need to go further north or south.
for Everyoneby A verified travelerfrom V. Virginia
Beautiful ResortPosted Jan 28, 2015
Perfect for a romantic getaway. Luxurious rooms, close to 5th Ave shopping,
for Couplesby A verified travelerfrom Manhattan
Great ChoicePosted Jan 27, 2015
Pros: Laying on a beach in the shade!!
Cons: I truly thought their food was good especially the Spice Restaurant buffet...I would rate the rest overall good but not great!
Location: Great location, nice beach and it's located right next to the town's shopping district....very convenient!! You also could walk to the Cozumel ferry.
We stayed there for Thursday at 1:00 p.m to Monday 8:30 a.m (3 1/2 days) just walked the beach and the town...we were there just to recharge our battery's and it work...real nice experience. Nice people!!!
for Couplesby A verified travelerfrom USA
Nice hotel and close to the beachPosted Jan 26, 2015
Pros: We enjoyed how close we were to the excursions, and how friendly most of the staff was.
Cons: They could do better with their gluten free options. They had gluten free menus almost everywhere we ate, but most waiters had no knowledge on it.
Location: We went to XCaret and did the underwater river, swam with the dolphins, and saw the dinner show. It's a nice variety.
My husband and I spent our honeymoon here. It was a really nice hotel. The pools are awesome and they keep things pretty clean. We really enjoyed ourselves, and they made our stay an enjoyable experience. I just wish the guest services wasn't so bothersome trying to get us to join their rewards program.
for Everyoneby A verified travelerfrom Houston
Great resort in a good location!Posted Jan 26, 2015
Location: Fifth Avenue is within walking distance and a fun place For a walkabout. Of course there are the normal excursions you would expect.
We spent a weekat the hotel in January 2015. My wife and I both had a great time. The facility is gorgeous and service was top notch from the entire staff. We decided to forgo excursions and spent most of our time at the hotel. One of the things that we enjoyed was the town (Fifth Avenue) which is in walking distance. We have stayed in Cancun many times and Playa Del Carmen is a bit more laid-back. Both are great options.
for Everyoneby A verified travelerfrom Washington
Has something for everyone!Posted Jan 25, 2015
The Staff is amazing, and the resort is immaculate! We had a great Spa experience, as well! All the activities you want, and the food is great!
for Everyoneby A verified travelerfrom Utah
Better food than other all-inclusive resortsPosted Jan 25, 2015
I've stayed at several all inclusive resorts and been on several cruises and the food here was better than any of those have provided. I've come to expect poor quality food on cruises and all inclusives... but the Royal surprised me pleasantly. If I were to have a complaint it would be that the bed was too firm.
for Everyoneby A verified traveler
Posted Jan 24, 2015
wonderful place great food and people so much fun
for Everyoneby A verified travelerfrom bethany, beach
Very Nice PlacePosted Jan 24, 2015
Pros: They took care of us very nicely, The bartenders at the pool bar were awesome Roberto, Usiel, Archangle, and Angel where awesome.
Cons: The room was musty so you need to air out the room, leave the outside door open when you can
Location: We spent some time on 5th ave, but they are real pushy there. We snorkeled almost everyday right off the beach this was awesome
We stayed during the week of January 12 2015, We had purchased an ocean front , Swim up room. The hotel was very good and the people and I mean all the people are very Friendly and very easy to work with. We only had one slight hiccup, We original request a room by the main pools but when we checked in we were placed into a room on the far left side (facing the beach) near the construction which really wasn't bad. No problem and then only in the room 10 minutes and someone else walked right in they were also given this room. And now our keys did not work. Went back to the front desk they were supposed to give us the room we request not 637. but we moved the next day no problem, very nice people and they apologized many times.