Ratings based on 1,445 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Israel

Posted Oct 22, 2014
Wonderful hotel with excellent restaurants and very kind staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
Hospitality was great. The room was nice and clean. Tequila tasting class was good and informative
5 out of 5
Recommended
for Couples
by A verified traveler from El Paso,TX

GREAT HONEYMOON PLACE

Posted Oct 20, 2014
Pros: Great Food and Location
Cons: nothing
Location: Close to most of the parks, like Xcaret, and the marina to take sailing tours
Best All Inclusive Resort Ever!!! Great customer service , excellent food and drinks. Great location right in the middle of everything in Playa Del Carmen Night Life, Shopping . Close to the parks or any tours available . We will definetly go back soon!!! Great for couples :)
5 out of 5
Recommended
for Everyone
by A verified traveler

PRIME LOCATION!!

Posted Oct 20, 2014
Pros: Turn down service rocks. Food is EXCELLENT!!
Prime location!! U can walk out of your hotel and be right in the heart of it all. 5th ave has all the restaurants and 12th has the bar scene. Will return again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas/Ft Worth

Nice All Inclusive

Posted Oct 19, 2014
Terrific staff and the food is fantastic! First class choice of drink options, as well. Hard to get a poolside chair like all other resorts. :( I don't go on vacation to get up early just to get a chair. Should be no reserved chairs, but it's bad at ALL the resorts and I have been to a bunch.
4 out of 5
Recommended
for Couples
by A verified traveler

Inclusive resort next to the beach!

Posted Oct 17, 2014
Pros: The staff was fantastic and very sweet, as well as the great views and availability of lounge chairs and drinks!
Cons: Pelicano's was my least favorite restaurant - food was ok & the service was very slow. Not only that, they forgot food that we had ordered every time!
Location: Nacho with the BD travel snorkeling expedition was amazing - 3 snorkeling sites with breathtaking views! Dolphinaris was great, but overpriced photos.
First time at an all-inclusive resort - this was a great place to go! 7 restaurant options (wine from wine list not inclusive, as well as one restaurant being $80USD a person), 3 pools (one swim up bar, beachside waitresses to get you drinks), great shows in the main lobby every night (acrobatics, dancing, & aerial tricks!), lounge chairs by the ocean, and a beautiful view no matter where you look. Housekeeping did "towel art" every night, and I loved seeing what was new every day! There is a jacuzzi in every room, and WIFI is included. Unfortunately, our room was right next to where a new resort is being built - it started getting noisy at 7am! The entertainment crew was spot on for everything that we joined in on - Bingo, tango lessons, and nightly entertainment. There were even tastings for tequila and martinis! There were some things that dampened our mood. A plate broke in our room and it took 2 hours and 3 phone calls to the concierge to get housekeeping even into the room! Overall, I wasn't exhilarated at the end of the trip. I'd go to Mexico again, but with the availability of inclusive resorts around the area, it's probably worth it to check out the other resorts.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
Great food. High quality liquor. Beautiful facilities. Great service staff. Incredible spa.
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Wonderful resort!

Posted Oct 15, 2014
We were greeted at the entrance with champagne. The staff was super friendly. Everything was very clean. The food was delicious and there was plenty of choices of what to eat. The location was perfect! It was right on the ocean and in the downtown area with shopping and clubs in walking distance. I would highly recommend this resort to anyone!
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

fabulous rooms, fabulous hotel , fabulous shopping

Posted Oct 14, 2014
will definitely go back next year !!!! loved every minute ! wonderful accommodations , fabulous staff , and the resort is amazing !!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Beautiful place!! Wonderful service!

Posted Oct 14, 2014
This is my fifth year going to this hotel. We had requested rooms we like previously stayed but did not get them at 1st. The manager Erika Estrada took care of problem right away. Amazing service! Food outstanding! Location of hotel is amazing. Walking distance from hotel to town. Spa was wonderful also. I could seriously go on about this hotel but I will just say I will be back for years to come.