Ratings based on 1,331 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Missouri
Great resort, very relaxingPosted Jul 26, 2014
We spent 5 nights at the resort in July 2014. The resort is perfect for a relaxing vacation. The rooms are very clean and have everything you need. We had a great view in room 354. The pool is great, and the service is outstanding. Every meal was terrific and there are plenty of options. The ocean does have a slight smell to it, but is clear and clean. If you are looking for a relaxing time away, this is the place to go.
for Everyoneby A verified traveler from seattle, wa
Fun hotel full of entertainmentPosted Jul 23, 2014
We had a great honeymoon week here. The food was great, staff was nice, and the nightly entertainment was a pleasant surprise -high quality. We upgraded to a room with a pool and the construction didn't bother us much. What a great week! We'll be back!
for Couplesby A verified traveler from Richmond, BC
Wonderful resort with everything we wantedPosted Jul 23, 2014
Pros: The restaurants and food, coffee bar, beach front, hotel staff, all the activities included, nightly entertainment and proximity to 5th Ave to shop.
Cons: The first room we had was just OK, it was the smallest room they offer I think.
Location: Great location, a block away from 5th Ave shopping, tour guides in the hotel to help plan all your excursions. Kayak, sea-coo, parasail on the beach.
This was our first trip to Mexico and we were not sure what to expect. We came to this resort as it was highly recommended online and from family that had gone there not long before. We absolutely loved the whole experience. The food at each of the restaurants on the resort was just incredible, we couldn't believe everything was all-inclusive and had to ask several times to be sure! It so far surpassed our expectations! The beach front was great compared to the others in the area, and the staff in every area were so wonderful and friendly. Also the entertainment at the hotel each night was really awesome! All the hotel administration staff were really on their game too - we had a small problem with our AC in the room one night and we were instantly upgraded to a bigger room and given complimentary spa treatments.
for Everyoneby A verified traveler from Angleton TX
Perfect vacation destination for couplesPosted Jul 23, 2014
The food was awesome, Asiana was our favorite restaurant. The large pool was a great hang out scene, the beach area was amazing. The Royal staff really went the extra mile to make our stay there memorable. The rooms were a good size, pillows super comfy, mini bar and snacks well stocked, bathrooms were nice also. The lobby bar and both poolside bars were our favorite. Definitely will make a return trip!
for Everyoneby A verified traveler from Kentucky
Truely RoyalPosted Jul 23, 2014
Cons: Serve Lobster on the all inclusive menu.
Location: 5th St. is one block and if you can't find it or do it on 5th street, you don't need to go!
We had a wonderful trip. Everything was spectacular and the staff was the BEST. We have been to this resort many times and enjoy the hotel and area very much. This time we tried Expedia and found it to be hasslefree, easy and the best decision we could have made. Thanks for everything!!!
for Everyoneby A verified traveler from Arkansas
Loved it!!Posted Jul 23, 2014
We enjoyed the resort. Staff was incredible. Food was amazing. Rooms were amazing.
for Everyoneby A verified traveler from Houston, Texas
Great Honeymoon!!!Posted Jul 21, 2014
Pros: Most of the restaurants are air conditioned which makes for a nice and relaxing occasion.
Cons: Some kind of air movers in the big open air great room would be nice. It was hard to watch some of the shows because it was to hot.
Location: We enjoyed walking down 5th Ave. and enjoying the experience. We also took the ferry over to Cozumel where we enjoyed the day. Highly recommended!!!
We had a great experience at The Royal. We had some issues at the beginning with the toilet in our room not flushing but after two days of issues we were moved to another room. The staff are exceptional and work hard to keep you happy. My wife and I loved it and will travel back.
for Everyoneby A verified traveler from Dallas, TX
Perfect view of the beach from balconyPosted Jul 21, 2014
Cons: One air conditioned bar would be nice
Location: We participated in a night time expedition and also did a day tour of the Mayan Ruins
It was absolute paradise. The staff were all so friendly and helpful. The rooms were wonderful and the access to pools and the beach were wonderful.
for Everyoneby A verified traveler from Papillion, NE
Beautiful resort!Posted Jul 21, 2014
Service is excellent! Food is spectacular! Rooms are always clean and ready! We will definitely be staying again! For an all inclusive, we felt we got our money's worth; our drinks were always full and cold! Loved it!
for Everyoneby A verified traveler from chicago
great location to the beach and the townPosted Jul 21, 2014
Pros: large resort with access to sister resort that had food on the beach for snacks all included. entertainment was included and bars on grounds
Cons: nothing I could think of
Location: great location to beach and town. plenty of dining and shopping, Walmart near by
great trip and hotel was beyond expectations. from the check in to the dining and drinks and beach access and staff service was impeccable. hotel room was large for a basic room with hot tub and large bed.