Ratings based on 1,995 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise

Posted Jul 6, 2015
Best Trip of our lives can't wait to return. We would recommend The Royal to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Great location and a wonderful experience.

Posted Jul 5, 2015
My wife & I celebrated our first anniversary at Royal and we had the experience of our lifetime... Everything was wonderful and well above our expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Playa de Carmen

Posted Jul 4, 2015
We had a great time. Hotel is walking distance to downtown. The pool is great fun. The beach has a funky smell to it, but from what I understand they all do.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Nice hotel;relaxing stay

Posted Jul 4, 2015
Pros: Fantastic suite. Nice variety for food/restaurant choices. Relaxing pool and great drink service.
Cons: Upon arrival, back off from the hard sell of hotel club memberships.
Location: Plenty to do within walking distance (bars, restaurants, shopping) but there is no compelling reason to do it. Everything needed is at hotel.
The amenities are perfect for a few days of R&R. Highly recommend the Asiana restaurant which is covered by the all-inclusive packages. Late June/early July not the best time for the beach as there was considerable seaweed washing ashore. The comfortable hotel pool turned a potential seaweed annoyance into a shoulder shrug and another frozen drink.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

died and went to heaven

Posted Jun 30, 2015
Pros: location, pleasant staff and the food and drinks
Cons: elevator only went to the 3rd floor and we were on the 4th
Location: you cannot asked for more, 5th ave is a block away full of stores, restaurants, bars and if you want to visit Cozumel you can walk to the ferry
you cannot describe the experience unless you try it. It is definitely excellent
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great Vacation spot

Posted Jun 30, 2015
Pros: It's very clean, safe, and comfortable, with friendly staff.
Cons: Faster check in time. I sat in the lobby for at least 30 minutes before the next concierge was available.
Location: There is shopping for cheap souvenirs and upscale stores with in walking distance. Also with in walking distance are a bunch of night clubs.
This resort had it all, good food, great variety of drinks and plenty of activities to do on and off the resort. The hotel is very clean and the staff is very friendly and with some extra tips they will go above and beyond to please you. It is very much a couples resort, and I was the 5th wheel in my group. Luckily most everyone is just there to have a good time and are inviting to singles. There is upscale shopping with in walking distance, as well as night clubs. If you are booking because it's a VIP access hotel and want amenity credit, don't get your hopes up. None of the concierge or management knew anything about it. Overall a great resort, worth the money, and I'm already recommending it to people and looking into dates to go back next year.
5 out of 5
Recommended
for Everyone
by A verified traveler from STL

Another wonderful stay

Posted Jun 29, 2015
Everything and everyone was as wonderful as they always are!! I just wish they offered a repeat customer discount because we wouldn't want to go anywhere else!!! Love it and always hate to leave!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lytle Tx

Excellent hotel at the perfect location

Posted Jun 26, 2015
PERFECT!!! pretty much sums up my stay at the Royal Playa del Carmen.Definitely going back.
5 out of 5
Recommended
for Everyone
by A verified traveler from GP, Oregon

Our Anniversary Annual stay this time 2 weeks

Posted Jun 25, 2015
Pros: Everything!!
Cons: The Beach....
Location: 5th Avenue, the ferry to Cozmel, Xcrate, Explor & Tulum
This was our 2nd time at the Royal and we absolutely love it here! Staff are amazing and the restaurants are fantastic. We absolutely love the Maria Marie & Asiana. The resort is so beautiful and maintained. They treat us like royalty here so we will continue to return every year! This year we brought friends and they will now return as well. The beach isn't the best but the resort it self makes up for it. The maids, wait staff, concierges, bartenders and everyone we have contact with are such a pleasure to have helping us! Thank You for making this another memorable anniversary!!
5 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis, mn

Great hotel very attentive staff

Posted Jun 22, 2015
My husband and I stayed at The Royal in June of 2015. The staff was so attentive to our every need. I felt very taken care of there. The food and drinks were amazing too. It was by far the best all inclusive food and top shelf drinks I've ever had.