Ratings based on 1,991 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

died and went to heaven

Posted Jun 30, 2015
Pros: location, pleasant staff and the food and drinks
Cons: elevator only went to the 3rd floor and we were on the 4th
Location: you cannot asked for more, 5th ave is a block away full of stores, restaurants, bars and if you want to visit Cozumel you can walk to the ferry
you cannot describe the experience unless you try it. It is definitely excellent
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great Vacation spot

Posted Jun 30, 2015
Pros: It's very clean, safe, and comfortable, with friendly staff.
Cons: Faster check in time. I sat in the lobby for at least 30 minutes before the next concierge was available.
Location: There is shopping for cheap souvenirs and upscale stores with in walking distance. Also with in walking distance are a bunch of night clubs.
This resort had it all, good food, great variety of drinks and plenty of activities to do on and off the resort. The hotel is very clean and the staff is very friendly and with some extra tips they will go above and beyond to please you. It is very much a couples resort, and I was the 5th wheel in my group. Luckily most everyone is just there to have a good time and are inviting to singles. There is upscale shopping with in walking distance, as well as night clubs. If you are booking because it's a VIP access hotel and want amenity credit, don't get your hopes up. None of the concierge or management knew anything about it. Overall a great resort, worth the money, and I'm already recommending it to people and looking into dates to go back next year.
5 out of 5
Recommended
for Everyone
by A verified traveler from STL

Another wonderful stay

Posted Jun 29, 2015
Everything and everyone was as wonderful as they always are!! I just wish they offered a repeat customer discount because we wouldn't want to go anywhere else!!! Love it and always hate to leave!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lytle Tx

Excellent hotel at the perfect location

Posted Jun 26, 2015
PERFECT!!! pretty much sums up my stay at the Royal Playa del Carmen.Definitely going back.
5 out of 5
Recommended
for Everyone
by A verified traveler from GP, Oregon

Our Anniversary Annual stay this time 2 weeks

Posted Jun 25, 2015
Pros: Everything!!
Cons: The Beach....
Location: 5th Avenue, the ferry to Cozmel, Xcrate, Explor & Tulum
This was our 2nd time at the Royal and we absolutely love it here! Staff are amazing and the restaurants are fantastic. We absolutely love the Maria Marie & Asiana. The resort is so beautiful and maintained. They treat us like royalty here so we will continue to return every year! This year we brought friends and they will now return as well. The beach isn't the best but the resort it self makes up for it. The maids, wait staff, concierges, bartenders and everyone we have contact with are such a pleasure to have helping us! Thank You for making this another memorable anniversary!!
5 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis, mn

Great hotel very attentive staff

Posted Jun 22, 2015
My husband and I stayed at The Royal in June of 2015. The staff was so attentive to our every need. I felt very taken care of there. The food and drinks were amazing too. It was by far the best all inclusive food and top shelf drinks I've ever had.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great resort

Posted Jun 22, 2015
Pros: Location is great
Cons: Beach was full of seaweed and the waves were to big to go swimming.
The resort was so clean and the staff was very good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel! Great location!

Posted Jun 22, 2015
Very nice hotel! We had the executive suite so we had a giant pool on our balcony. That made our stay even more wonderful! The spa was not good, but the food was great! Also their check in routine is terrible! It took over an hour to just check in! They make u sit their and wait to have your name called! But overall the hotel was clean, fun, with great food!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was amazing.

Posted Jun 21, 2015
Hotel staff was awesome, food was excellent. Only challenge was too much seaweed in ocean and on beach. Pool was great!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Best hotel

Posted Jun 21, 2015
I love everything food,drinks and the staff i recommend this hotel to everyone