Ratings based on 1,672 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Houston
Great resort in a good location!Posted Jan 26, 2015
Location: Fifth Avenue is within walking distance and a fun place For a walkabout. Of course there are the normal excursions you would expect.
We spent a weekat the hotel in January 2015. My wife and I both had a great time. The facility is gorgeous and service was top notch from the entire staff. We decided to forgo excursions and spent most of our time at the hotel. One of the things that we enjoyed was the town (Fifth Avenue) which is in walking distance. We have stayed in Cancun many times and Playa Del Carmen is a bit more laid-back. Both are great options.
for Everyoneby A verified travelerfrom Washington
Has something for everyone!Posted Jan 25, 2015
The Staff is amazing, and the resort is immaculate! We had a great Spa experience, as well! All the activities you want, and the food is great!
for Everyoneby A verified travelerfrom Utah
Better food than other all-inclusive resortsPosted Jan 25, 2015
I've stayed at several all inclusive resorts and been on several cruises and the food here was better than any of those have provided. I've come to expect poor quality food on cruises and all inclusives... but the Royal surprised me pleasantly. If I were to have a complaint it would be that the bed was too firm.
for Everyoneby A verified traveler
Posted Jan 24, 2015
wonderful place great food and people so much fun
for Everyoneby A verified travelerfrom bethany, beach
Very Nice PlacePosted Jan 24, 2015
Pros: They took care of us very nicely, The bartenders at the pool bar were awesome Roberto, Usiel, Archangle, and Angel where awesome.
Cons: The room was musty so you need to air out the room, leave the outside door open when you can
Location: We spent some time on 5th ave, but they are real pushy there. We snorkeled almost everyday right off the beach this was awesome
We stayed during the week of January 12 2015, We had purchased an ocean front , Swim up room. The hotel was very good and the people and I mean all the people are very Friendly and very easy to work with. We only had one slight hiccup, We original request a room by the main pools but when we checked in we were placed into a room on the far left side (facing the beach) near the construction which really wasn't bad. No problem and then only in the room 10 minutes and someone else walked right in they were also given this room. And now our keys did not work. Went back to the front desk they were supposed to give us the room we request not 637. but we moved the next day no problem, very nice people and they apologized many times.
for Everyoneby A verified travelerfrom Denver, Colorado
Perfect place in Playa del CarmenPosted Jan 23, 2015
We had booked our vacation to this resort mainly on the fantastic reviews we had read. From the moment you check in you are completely relaxed. The hotel has amazing restraunts, & the staff is more accommodating than we could of imagined. There are a lot of little special touches they do that goes the extra mile. I loved the "turn down service" they did every night. Also there is a great beach, pools, and entertainment daily. It's a short walk to Playa's famous 5th avenue. We would defiantly go back to this resort!
for Everyoneby A verified travelerfrom Oh
30TH BIRTHDAY TRIP!Posted Jan 22, 2015
Pros: Staff was awesome, and rooms were by far the best.
Location: Many different tours available, ie. XHA
This was a very awesome experience. The hotel was great, clean, fresh, and staffed great. The drinks made were good, but the food could use a litle work. It is located by all the shops, and activities. I plan to go back!!!
for Everyoneby A verified travelerfrom Nevada
Great location!Posted Jan 21, 2015
I will never book through Expedia again. I found out that the hotels and airlines treat you different ( worse )when you book through a company's like Expedia. My wife and I were booked in seats not near each other every leg of our $7,000 25th wedding anniversary trip.
for Everyoneby A verified travelerfrom Palos Park
Treated like Royalty at the Royal Playa del CarmenPosted Jan 20, 2015
Pros: Everything- it was amazing from start to finish.
Location: The city of Playa del Carmen is right outside the door of the resort- fun to explore, shop and be entertained.
My extended family stayed at the hotel for 5 days and returned this week. We enjoyed the property, the pool, beach, food and restaurant choices, and most importantly, the incredible staff. Honestly, the kindness of the pleasant and friendly staff was unprecedented. They seemed to anticipate every need and even those we didn't think of. The entertainment at the pool was fun and full of energy- Daniela was an excellent, multitalented aerobics and dance instructor, tour cyclist, and bingo player. The concierge arranged golf at a nearby location for a good price, and provided transportation. It was awesome !
for Everyoneby A verified travelerfrom Chicago
Close to town and the open market. Loved that.Posted Jan 20, 2015
Pros: Very professional
Had a great time and filled all of my needs. Having the town literally across the street was perfect. We have stayed at other resorts on the Riviera but nothing compares being able to walk out of your hotel to a open street market. Tons of activities going on ALL NIGHT.