Ratings based on 1,442 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

PRIME LOCATION!!

Posted Oct 20, 2014
Pros: Turn down service rocks. Food is EXCELLENT!!
Prime location!! U can walk out of your hotel and be right in the heart of it all. 5th ave has all the restaurants and 12th has the bar scene. Will return again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas/Ft Worth

Nice All Inclusive

Posted Oct 19, 2014
Terrific staff and the food is fantastic! First class choice of drink options, as well. Hard to get a poolside chair like all other resorts. :( I don't go on vacation to get up early just to get a chair. Should be no reserved chairs, but it's bad at ALL the resorts and I have been to a bunch.
4 out of 5
Recommended
for Couples
by A verified traveler

Inclusive resort next to the beach!

Posted Oct 17, 2014
Pros: The staff was fantastic and very sweet, as well as the great views and availability of lounge chairs and drinks!
Cons: Pelicano's was my least favorite restaurant - food was ok & the service was very slow. Not only that, they forgot food that we had ordered every time!
Location: Nacho with the BD travel snorkeling expedition was amazing - 3 snorkeling sites with breathtaking views! Dolphinaris was great, but overpriced photos.
First time at an all-inclusive resort - this was a great place to go! 7 restaurant options (wine from wine list not inclusive, as well as one restaurant being $80USD a person), 3 pools (one swim up bar, beachside waitresses to get you drinks), great shows in the main lobby every night (acrobatics, dancing, & aerial tricks!), lounge chairs by the ocean, and a beautiful view no matter where you look. Housekeeping did "towel art" every night, and I loved seeing what was new every day! There is a jacuzzi in every room, and WIFI is included. Unfortunately, our room was right next to where a new resort is being built - it started getting noisy at 7am! The entertainment crew was spot on for everything that we joined in on - Bingo, tango lessons, and nightly entertainment. There were even tastings for tequila and martinis! There were some things that dampened our mood. A plate broke in our room and it took 2 hours and 3 phone calls to the concierge to get housekeeping even into the room! Overall, I wasn't exhilarated at the end of the trip. I'd go to Mexico again, but with the availability of inclusive resorts around the area, it's probably worth it to check out the other resorts.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
Great food. High quality liquor. Beautiful facilities. Great service staff. Incredible spa.
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Wonderful resort!

Posted Oct 15, 2014
We were greeted at the entrance with champagne. The staff was super friendly. Everything was very clean. The food was delicious and there was plenty of choices of what to eat. The location was perfect! It was right on the ocean and in the downtown area with shopping and clubs in walking distance. I would highly recommend this resort to anyone!
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

fabulous rooms, fabulous hotel , fabulous shopping

Posted Oct 14, 2014
will definitely go back next year !!!! loved every minute ! wonderful accommodations , fabulous staff , and the resort is amazing !!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Beautiful place!! Wonderful service!

Posted Oct 14, 2014
This is my fifth year going to this hotel. We had requested rooms we like previously stayed but did not get them at 1st. The manager Erika Estrada took care of problem right away. Amazing service! Food outstanding! Location of hotel is amazing. Walking distance from hotel to town. Spa was wonderful also. I could seriously go on about this hotel but I will just say I will be back for years to come.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Second time there. Everything is perfect. Will make this an annual event.
5 out of 5
Recommended
for Everyone
by A verified traveler from w.

Relaxing cultural getaway

Posted Oct 12, 2014
Just what we needed. Activities at night, dining whenever you would like. Everyone is so pleasant and rely enjoys what they do. Setting up excursions is a cinch!
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, CA

Amazing resort!

Posted Oct 11, 2014
One of the best resorts I have stayed in. All staff was very friendly, food was amazing, and room was amazing. We had an activity to go to at 715am and since we where not able to get breakfast they where able to bring us breakfast to the room and they where able to pack us a box lunch for later.