3 outdoor pools, pool umbrellas, sun loungers

Reviews of TRS Yucatan Hotel - Adults Only - All Inclusive

5 out of 5
TRS Yucatan Hotel - Adults Only - All Inclusive
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 936 out of 1254 reviews" "
Rating 8 - Good. 180 out of 1254 reviews" "
Rating 6 - Okay. 50 out of 1254 reviews" "
Rating 4 - Poor. 39 out of 1254 reviews" "
Rating 2 - Terrible. 49 out of 1254 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Floria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on Apr 17, 2024
Estimada Sra. Floria,Gracias por esta estupenda valoración a nuestro Hotel TRS Yucatan, es gratificante saber por su calificación que su estancia cumplió con sus expectativas.No dude en contactarnos para darle las mejores atenciones en sus próximas vacaciones. Reciba un afectuoso saludo,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

helein o torres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing specially Fernanda Pichardo! She went out of her way to make sure our stay was beautiful. Emilio and Daniel were our butlers and they were amazing! Fernando from el Gaucho made sure we had a perfect romantic dinner Saturday night ! Thank you to all!
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on Apr 16, 2024
Dear Guest,We're so glad that you've enjoyed your stay at TRS Yucatan Hotel so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service, and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Dominic

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort and excellent staff everyone is super friendly! Second time staying here and definitely not the last Romeo was one of the driver at the resort and if super friendly very fun and extremely helpful!! Can’t wait to go back to Trs Yucatan!
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on Apr 16, 2024
Dear Guest,Thank you for choosing TRS Yucatan for your recent vacation and for sharing such a kind review! We are thrilled to hear that you had a wonderful experience and found our staff, like Romeo, to be super friendly, helpful, and fun.We look forward to welcoming you back again soon!Kind regards,Kenia RodriguezHospitality SR Advisor

2/10 Terrible

martia

Traveled with family
Disliked: Cleanliness, staff & service
The property was beautiful and had a lot of amenities. They asked for a wish list before i arrived with promises of certain items for my mini fridge, waste of time filling that out. I never received anything on my list. Do not purchase the premium package, its a total waste of money! the promised spa credit is a scam in the form of coupons, the premium alcohol is not in plain sight and some of the staff is rude. Bring "tons" of bug repellent and ask for clean pillows daily. the rooms are musty and the ac cant keep up. The staff has trails behind all rooms so they're not so private. The food is mediocre. Definitely left me excited to leave.
Stayed 5 nights in Apr 2024
Response from Kenia Rodriguez on Apr 16, 2024
Dear Mrs. Martia,Thank you for your feedback about your recent stay at TRS Yucatan Hotel.We are disappointed to hear that your experience did not meet your expectations. We sincerely apologize for the shortcomings you encountered, particularly regarding the pre-arrival wish lis and premium package inclusions.We understand your disappointment and hope to have the opportunity to regain your trust.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Eliana Davila

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Apr 2024
Response from Kenia Rodriguez on Apr 12, 2024
Dear Mrs. Davila,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Prakash Laxman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRS Yucatan provided a phenomenal stay! The staff was incredibly attentive and caring, ensuring a relaxing and enjoyable experience. The resort itself was beautifully maintained, with everything from the luxurious accommodations to the pristine pools and beach exceeding expectations. The food and drinks were top-notch. Breakfast, lunch, and dinner buffets offered a wide variety of fresh, high-quality options. The bartenders were also skilled at crafting delicious cocktails. The gym was well-equipped, and the spa was a luxurious retreat, offering a variety of treatments and amenities. Overall, TRS Yucatan provided an unforgettable experience. I highly recommend it to anyone seeking a luxurious and relaxing getaway.
Stayed 5 nights in Mar 2024
Response from Kenia Rodriguez on Apr 11, 2024
Dear Guest,Thank you for your recent visit to the TRS Yucatan Hotel and the wonderful feedback you’ve shared with the Expedia community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Cathy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a couple things to pass on to other people! Dos XX is on draft-amber too! They have some canned beer. Butler service from Jose, Martha and Chris was outstanding! Dress shorts are acceptable for all restaurants but the Chic. Absolutely outstanding service!
Stayed 7 nights in Apr 2024
Response from Kenia Rodriguez on Apr 12, 2024
Dear Mrs. Cathy,Thank you for your wonderful review of your experiences at TRS Yucatan Hotel, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your experience.There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.Thank you again and we look forward to your next visit.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Veronica, Rehoboth

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRS Yucatan is amazing. We've been to many resorts in the Riviera Maya area and this one is by far the best. The property is beautiful, the rooms are comfortable, and there was live entertainment every night. The food is the best resort food we have ever had and they have a wide variety of premium liquors (plus amazing bartenders that know how to mix a great drink!). But more than anything else, the service is outstanding. Truly the staff makes the greatest difference. From arrival and checking in (Miguel remembered us from our previous visit!) to the restaurant staff (especially our waiter Victor and the chef Luis Ramos in the italian restaurant), to the bartenders and drivers and the butlers in the buildings- they are all fantastic! We were especially impressed by Fernanda Pichardo, who checked in on our group numerous times and made sure we were always happy and enjoying our stay- the little extra things she did for us made us feel so special. We will definitely be returning to TRS again!
Stayed 5 nights in Apr 2024
Response from Kenia Rodriguez on Apr 11, 2024
Dear Mrs. Veronica,Thank you for the five star review! We really appreciate your recognition for the outstanding members of our team that made your holidays so special and it will be a pleasure to let them know about the positive impact they have done to your overall experience adding their special touch of hospitality.Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Megan E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and access to all four properties. Butler service is a great perk. Daytime dining options leave much to be desired, the nightly dinner options which your butler will reserve for you upon request, are well worth it. Premium liquor at all all the bars and very friendly staff.
Stayed 5 nights in Apr 2024
Response from Kenia Rodriguez on Apr 11, 2024
Dear Mrs. Megan E,Thank you for staying at TRS Yucatan Hotel, and for taking the time to write such a complimentary review of our hotel. I am delighted that our staff was able to exceed your expectations and I look forward to welcoming you back again for another getaway!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

LaKeishia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not sure where all the negative reviews come from but I’m so glad that I didn’t go by them when I was choosing somewhere to stay. My daughter and I stayed at this property for her 21st birthday and it was wonderful. The staff were friendly and attentive. The food was delicious! They treated my daughter and I like royalty. We felt safe and comfortable. The room was exactly how it’s pictured. It was a real nice vibe. The butlers were extra nice, especially Andrea and Maggie. Even the restaurant staff were nice, Cinthia at restaurant Tentazione was so down to earth that we had to go there twice. Fernanda from Expedia made it a point to come out and meet my daughter and I and wish my daughter a very Happy Birthday. Everyone that we encountered made sure to let us know that we were welcomed. The whole resort was very clean and well maintained, even the public restrooms were clean in the restaurants and even by the pools. There are plenty of things to do to keep you busy that you will never have to leave the resort. If you’re ever in this part of Mexico, TRS Yucatan is where you should stay. The only thing I didn’t like about the resort is that I actually had to leave and come back to the Texas.
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on Apr 10, 2024
Dear Guest,Thank you for taking the time to share your experience. I am very pleased you had a fantastic time celebrating.You are very kind for highlighting the aspects that you loved about this visit and the remarkable staff members that made your stay more special, we will congratulate each and everyone of them for their outstanding attentions.We appreciate your preference and we hope to welcome you again for a new unforgettable experience.Kind regards to Texas,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on Apr 11, 2024
Dear Mr. Matthew,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Darphens

Traveled with partner
This was an amazing stay. The staff was very friendly and caring for me and my partner. We love everything about this property and will recommend it to our friends.
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on Apr 10, 2024
Dear Guest,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

2/10 Terrible

Amy Marie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very over priced, smells of mildew, food was terrible, pretty much cruise food, got scammed like crazy. Got scammed into upgrading to premium for $500 and received no premium services. Very disappointed in my stay here.
Stayed 5 nights in Apr 2024
Response from Kenia Rodriguez on Apr 10, 2024
Dear Mrs. Amy Marie,Firstly, we would like to thank you for visiting the TRS Yucatan Hotel and taking time to share your feedback with us. It is only through valuable customer feedback that we can improve our services. On behalf of the entire staff at the TRS Yucatan, we extend our sincerest apologies for any inconvenience with your accommodations during your stay.I have shared your comments with our staff and management team.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on Apr 10, 2024
Dear Mr. Marc,Thank you very much for sharing this excellent score about your recent stay at our Hotel.The entire TRS family looks forward your prompt return to our paradise so you can relive another fantastic experience in an adult-only concept.Receive a warm greeting,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

melissa andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved TRS and can’t wait to come back. From the moment we arrived to the minute we left, the staff was so accommodating. We could not have asked for a better vacation and they made sure we were well taken care of. The staff went above and beyond and we will miss them. Fernanda was great with setting up a cute table at our dinner and the pool staff Ivan was our favorite. He stoped by our cabana everyday to make sure we were having fun. I can’t wait to come back!!
Stayed 5 nights in Apr 2024
Response from Kenia Rodriguez on Apr 8, 2024
Dear Mrs. Melissa Andrea,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at TRS Yucatan Hotel and cannot wait for you to experience another wonderful experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRS Yucatan staff were all helpful and awesome. From our building 66 Andrea, Ramon and Maggie went above and beyond. Our server Omar from El Gaucho was the best. From La Boheme, service was exceptional, sorry I can’t remember his name I hope you can give him my thanks, as the same of our server in the Italian restaurant, but shout out to them. Moonlight bar Sarai and Francisco were great. Thanks to the staff at IO bar Marcos, Samuel, Catalino, Ariana and Lucy your guys were the best.
Stayed 4 nights in Apr 2024
Response from Kenia Rodriguez on Apr 8, 2024
Dear Mr. Jose,We're so glad that you've enjoyed your stay at TRS Yucatan Hotel so much.It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service, and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Kenia Rodriguez on Apr 5, 2024
Dear Mrs. Kaitin,Thank you very much for rating our Hotel TRS Yucatan.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the TRS was nothing short of amazing ! We chose the TRS after being recommended by a friend and I was so glad that it is where we decided to celebrate my birthday. The property grounds were beautiful and our room was spectacular with a private butler in every villa as well as turn down service every night. To our surprise, there is an Expedia ambassador on property, her name is Fernanda Pichardo, and she consistently went out of her way to ensure my birthday was special. This included decorating every table we had at dinner as well as giving me a birthday shout out at the CHIC show and a special birthday cake that was wayyy cuter than everyone else's lol ! Fernanda is amazing and I hope that everyone that books through Expedia gets the chance to meet her on the days she is on the property. There is so much to do and explore on the property and we will definitely be staying there again !
Stayed 3 nights in Mar 2024
Response from Kenia Rodriguez on Apr 2, 2024
Dear Mrs. Taylor,What a joy it was to host you and your family for such an unforgettable celebration. Your joy is ours, and we are thrilled that our entire staff left such a positive impression on your getaway. We will transmit your compliments to Fernanda who have stood out for her attentions, she will be very proud to know that her dedications have been recognized and very much appreciated.Please visit us again soon, we would love to host you once more for another amazing trip. Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Jonai Cierra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was decent. The sheets had a stain on them which was never addressed, even after cleaned by housekeeping. Food wasn’t great. Loved the staff. It was an overall decent stay. Didn’t hate nor love it.
Stayed 3 nights in Mar 2024
Response from Kenia Rodriguez on Apr 2, 2024
Dear Guest,We're very disappointed to hear you're dissatisfied with your stay at TRS Yucatan Hotel. Providing our guests with a great experience is very important to us. We truly value your feedback, and we'll address it with the appropriate members of our team, so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities
This is the best resort I’ve ever stayed at. My husband and I stayed here for our 4th wedding anniversary and they rolled out the red carpet for us. All of the staff went above and beyond for us. The shows and food were incredible and the service was top notch. We will be back. 20/10 experience for us!!
Stayed 5 nights in Mar 2024
Response from Kenia Rodriguez on Mar 31, 2024
Dear Mrs. Ashlee,Thank you so much for your review. The TRS Yucatan Hotel is an awesome hotel for an anniversary getaway. I am delighted that you shared your special event with us. Hope to see you again.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Olga

Stayed 7 nights in Mar 2024
Response from Kenia Rodriguez on Apr 18, 2024
Dear Mrs. Olga,Thank you for this great appraisal to our TRS Yucatan, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Kenia Rodriguez on Mar 30, 2024
Dear Guest,Thank you for this great appraisal to our TRS Yucatan, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

James, East Windsor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a beautiful location and the exclusivity of this part of the Grand Palladium resort was very nice. Our junior suite was a very comfortable room and we loved having our own patio pool. The service was great, and we did get a room upgrade for being an Expedia VIP. We also purchased the premium upgrade onsite but the value of that will be dependent on your needs. The Zentropia spa was wonderful, and we really enjoyed all the facilities there, especially the hydrotherapy circuit. There are also plenty of other activities on site, including cabarets, tennis, pickleball, afternoon classes, etc.. Because TRS customers get access to the entire resort, there are a lot of dining options, but we found the best experiences on the TRS property. The breakfast and lunch buffets were excellent, and while ala carte options are available, we rarely used them. You need to use your butler to make dinner reservations at the restaurants as they have more options than using the app. The food and beverage quality for dinner ranged from excellent (Italian) to mediocre (Thai), which is typical of an all-inclusive.
Stayed 7 nights in Mar 2024
Response from Kenia Rodriguez on Mar 26, 2024
Dear Mr. James,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel.We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Daniela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big resort and sister hotels. They have constant transportation throughout the resort if you want to be picked up/dropped off anywhere, we never waited more than 2-3 mins. Lots of dining options with great food! Carlos and Paola were amazing, they were our concierge in our area who helped us with any questions or things we needed. They made our stay so amazing.
Stayed 5 nights in Mar 2024
Response from Kenia Rodriguez on Mar 26, 2024
Dear Mrs. Daniela,Thank you for your lovely review. It was a pleasure to welcome you. I am delighted to hear that you felt so warmly cared. I can't wait to share your kind words with Carlos and Paola.We are looking forward to your next visit.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Stephanie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend that everyone have the chance to stay here at least once! What an amazing vacation and resort. Every single person on staff was friendly and helpful, the food was amazing, rooms were nice and all the pools and amenities were great. 10/10 can’t wait to come back again!
Stayed 5 nights in Mar 2024
Response from Kenia Rodriguez on Mar 26, 2024
Dear Mrs. Stephanie,Thank you for the excellent rating! We endeavor to go above and beyond to ensure our guests have a memorable experience at TRS Yucatan Hotel! We look forward to hosting you again soon.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Our butlers Maggie and Andrea were on top of absolutely everything. The rest of the staff at the resort were awesome as well. Everyone is always willing to help or ask if you needed anything. The only negative mark I would give would be some of the food was not up to the standard as the rest of the resort. Other than that we enjoyed our time and will be returning hopefully again soon!
Stayed 4 nights in Mar 2024
Response from Kenia Rodriguez on Mar 26, 2024
Dear Mr. John,Thank you so much for taking the time to share your feedback with us regarding your stay. We are thrilled to hear that our team was able to help provide you with a comfortable and enjoyable experience! You can be sure I'll be passing along your feedback to my team, so they can see the impact they had on your stay! We look forward to welcoming you back again in the future!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Luke J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of TRS Yucatan is extremely helpful and polite. Anything you needed they would promptly attend to it. Visually, the place was beautiful and kept so clean. Beaches and the pools had ample amount of beach chairs. There was a bar every few steps and the drinks were great! And transportation was made easy with carts taking you anywhere in the resort. Food options was diverse from Brazilian to French food. I do admit thought the food options at TRS portion of the resort is noticeably better than the other parts. The dining staff were very attentive and polite. My girlfriend and I were celebrating our second anniversary and they provided us with a complementary wine and decorated our table with roses. It was a wonderful experience the whole vacation at TRS Yucatan.
Stayed 3 nights in Mar 2024
Response from Kenia Rodriguez on Mar 25, 2024
Dear Guest,Thank you so much for your review. The TRS Yucatan Hotel is an awesome hotel for an anniversary getaway. I am delighted that you shared your special event with us. Hope to see you again.Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Marzena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an amazing time during our getaway at TRS Yucatan, our 2nd visit to this stunning resort. Once again, we were blown away by everything, giving TRS a perfect 10/10 rating! From the moment we arrived, we were impressed by the facilities and impeccable cleanliness. Our spacious room at Villa 65, taken care of by the fantastic team, made our stay even more luxurious. Our biggest thanks goes to Fernanda Pichardo, whose dedication and genuine hospitality made our stay truly unforgettable. Fernanda's outstanding service and caring attitude left a lasting impression on us. TRS is truly lucky to have such exceptional individuals on their team. We found that many other guests were also repeat visitors to TRS Yucatan, which speaks volumes about its appeal. The entire TRS team, including standout members like Patricia, Cinthia, Romualdo, Manuel, Casandra, and Daniela, along with the exceptional manager of Tentazione, ensured that every guest felt valued and pampered. The dining experience at TRS was outstanding. Beyond dining, we enjoyed the spa facilities and participated in activities like Bingo and Chic, which added excitement to our stay. The thoughtful gestures we received throughout our visit highlighted TRS Yucatan's commitment to providing a truly personalized experience, making it stand out as a top destination among adults-only, high-end resorts. Our time at TRS Yucatan was truly magical, and we can't wait to come back again soon!
Stayed 9 nights in Mar 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 19, 2024
Dear Mrs. MarzenaThank you immensely for your glowing review and for choosing TRS Yucatan for your second visit. We're thrilled to hear that your experience exceeded expectations once again, and we truly appreciate your perfect 10/10 rating!It's heartening to know that you were impressed by our facilities, cleanliness, and the attentive service provided by our team. Fernanda Pichardo and the rest of our dedicated staff will be delighted to hear your kind words. They strive to create unforgettable experiences for each guest, and it's wonderful to see their efforts recognized.We're delighted that you enjoyed our dining options, spa facilities, and the various activities offered during your stay. Your satisfaction is our top priority, and we're glad we could contribute to making your getaway truly magical.Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay at TRS Yucatan. Until then, safe travels!Warm regards,Sergio HernandezGuest Satisfaction Lead

4/10 Poor

Matthew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room damp , poor choice of restaurants all a bit mundane
Stayed 6 nights in Dec 2023
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 19, 2024
Dear Mr. MatthewThank you for taking the time to share your feedback regarding your recent stay at TRS Yucatan Hotel.We're disappointed to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused by the dampness in your room. Ensuring the comfort and satisfaction of our guests is our top priority, and we will address this issue with our housekeeping team to ensure that it is promptly resolved.Regarding your comments about our restaurant choices, we apologize if they did not meet your culinary preferences. We continually strive to offer diverse dining options that cater to various tastes, and we regret if our offerings fell short during your visit. Your feedback is valuable to us, and we will take it into consideration as we work to enhance our dining experience.We appreciate your honest feedback, as it allows us the opportunity to improve and better serve our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Sergio HernandezGuest Satisfaction Lead

8/10 Good

Hilesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall and excellent stay and for 10 days we barely ventured away from the hotel / pool! Good choice of restaurants for meat eaters however for vegetarians a real struggle and had to escalate the matter - thereafter the service and options were great! Initially disappointed as soon as arrived and checking in - was made to feel I was second class as I was being pitched to upgrade to “premium experience”. Was not really explained about the resort and how things work. There is an app to book yourself into restaurants but where I did use, found myself at the restaurant to be told it’s closed today!! The absolute high point was the superb, happy and positive treatment and service from butlers villa 67. George, Bernardo and Erick were simply brilliant and wish I could take them home!! The entire staff across many restaurants was really great - but a special callout to the head butler, head chef, and chef and staff from the French restaurant! I would come back.
Stayed 9 nights in Mar 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 19, 2024
Dear Guest,Thank you for sharing your detailed feedback following your recent stay at TRS Yucatan Hotel. We are thrilled to hear that overall, you had an excellent experience and that our facilities, particularly the pool area, kept you content throughout your 10-day stay.Your comments regarding the dining options for vegetarians are duly noted. We sincerely apologize for any initial struggles you faced and are glad that our team was able to address the matter promptly, resulting in an improved service with more options tailored to your dietary preferences.Regarding the check-in experience, we regret any miscommunication or discomfort you may have experienced. Rest assured, your feedback will be shared with our team to ensure that all guests receive clear explanations about our resort amenities and offerings upon arrival.We appreciate your praise for our butler team, especially George, Bernardo, and Erick, as well as our staff across various restaurants. Your kind words will be conveyed to them, and we are delighted to hear that they contributed positively to your stay.We take your feedback regarding the restaurant booking app and its accuracy seriously and will work diligently to ensure that such discrepancies are minimized in the future.Once again, thank you for choosing TRS Yucatan Hotel for your vacation, and we look forward to welcoming you back for another memorable stay.Warm regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Plynio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 13, 2024
Dear GuestThank you for sharing your positive feedback! We're thrilled to hear that your experience at TRS Yucatan Hotel was enjoyable, and we appreciate you taking the time to express your satisfaction.If you have any specific highlights or aspects of your stay that you particularly enjoyed, we would love to hear more about them. Your insights help us continue providing excellent service to all our guests.Once again, thank you for choosing TRS Yucatan Hotel. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Raven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the STAFF
Stayed 3 nights in Feb 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 13, 2024
Dear GuestThank you so much for taking the time to share your positive experience with us at TRS Yucatan Hotel! We truly appreciate your feedback and are thrilled to hear that you loved our staff.Our team at TRS Yucatan Hotel is dedicated to providing exceptional service, and it's heartwarming to know that their efforts have made a positive impact on your stay. We believe that the dedication and friendliness of our staff are key elements in creating memorable and enjoyable experiences for our guests.Your kind words will be shared with the entire team, and we're confident that they will be delighted to hear about the positive impact they've had on your time with us.If there's anything specific you'd like to mention or if you have any suggestions for improvement, please feel free to share them with us. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing TRS Yucatan Hotel, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 13, 2024
Dear GuestThank you for taking the time to share your wonderful 5/5 review of TRS Yucatan Hotel! We are thrilled to hear that you had a fantastic experience during your stay with us.It warms our hearts to know that you enjoyed the various aspects of our hotel. Your positive feedback is truly appreciated and serves as a great source of motivation for our team to continue delivering exceptional service.We strive to create memorable moments for our guests, and we are delighted to have been successful in doing so for you. If you have any specific highlights or suggestions you'd like to share, we would love to hear more about your experience.Once again, thank you for choosing TRS Yucatan Hotel, and we look forward to the pleasure of hosting you again in the near future.Warm regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous-
Stayed 6 nights in Mar 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 13, 2024
Dear GuestThank you for taking the time to share your wonderful review about your recent stay at TRS Yucatan Hotel. We are thrilled to hear that your experience was nothing short of fabulous!It warms our hearts to know that you enjoyed the various aspects of our resort. We are committed to providing exceptional service, and your positive feedback is a testament to the hard work and dedication of our team.We strive to create unforgettable moments for our guests, and we're delighted to have succeeded in making your stay special. If there's anything specific that stood out to you or any suggestions you might have, we'd love to hear more about your experience.Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another fabulous stay at TRS Yucatan Hotel. Should you have any future inquiries or special requests, feel free to reach out to us.Thank you once again for choosing TRS Yucatan Hotel, and we hope to have the opportunity to host you again in the near future.Warm regards,Sergio HernandezGuest Satisfaction Lead

8/10 Good

Alexandra D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely stunning, there are animals all around the resort which was great to see. The resort had plenty of food options however, it was difficult to get dinner reservations for each restaurant and if you didn’t do it at least one day in advance you most likely wouldn’t get a reservation at the restaurant you wanted. I didn’t really like how fast they would “fill up” at each restaurant because we don’t like to plan way in advance what we want to eat and when we kind if just like to go eat when we are hungry and that is not something you can really do. When we would arrive at the restaurants there was plenty of seating still so I’m not sure why they would state they were full. The best place to eat was the french restaurant hands down. Apparently the chef gets switched around but hopefully they keep whoever was working as the Chef this time around because it’s the only restaurant who’s food really stood out. The other restaurant’s food was alright. The Japanese was horrible. I ordered the Gyoza and it was overcooked, the miso soup was too salty, and the salmon sashimi was not fresh. The Argentinian restaurant had very good appetizers but the eye of the ribeye was a way too rare and cold as well as overly peppered and salted. I couldn’t take more than a couple of bites. Helios had very good food and was much more available. All of the other restaurants were good but not great. The drinks were great, the cleanliness was great, the staff was great otherwise.
Stayed 3 nights in Mar 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 8, 2024
Dear Mrs. AlexandraThank you for taking the time to share your feedback about your recent stay at TRS Yucatan Hotel. We're pleased to hear that you found the resort stunning, enjoyed the presence of animals, and appreciated the variety of food options.We regret to learn about the challenges you faced with securing dinner reservations. Your comments about the difficulty in getting reservations and the inconsistency with restaurant availability have been duly noted. We apologize for any inconvenience this may have caused and appreciate your insights into the dining experience.Your positive feedback about the French restaurant and its standout food is appreciated. We will pass along your compliments to the culinary team. However, we are sorry to hear about your less-than-ideal experiences at the Japanese and Argentinian restaurants. Your specific comments about the Gyoza, miso soup, and ribeye will be shared with the respective teams for improvement.We're glad to hear that you enjoyed the drinks, cleanliness, and the overall excellent staff. We value your feedback as it helps us identify areas for improvement.Thank you for choosing TRS Yucatan Hotel, and we hope to have the opportunity to welcome you back in the future for an even more delightful experience.Warm regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant options. Great drinks. Loved the adults only section of the resort.
Stayed 7 nights in Feb 2024
Response from Kenia Rodriguez on Mar 7, 2024
Dear Mrs. Meghan,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff that treated us so well! We spent our honeymoon at TRS and they went out of their way time and time again to make us feel so special. Highly recommend!
Stayed 5 nights in Mar 2024
Response from Kenia Rodriguez on Mar 7, 2024
Dear Mrs. Stephanie,Thank you so much not only for making us part of your honeymoon stay, that it is already a huge honor, but for also sharing this impressive review about your overall holiday experience in our TRS Yucatan Hotel.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Maahrukh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kenia Rodriguez on Mar 7, 2024
Dear Guest,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Kenia Rodriguez on Mar 1, 2024
Dear Mr. Douglas,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Crystal Dionne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TRS is a beautiful resort. The grounds are beautiful and the staff are pleasant and gel. We had butlers that assisted with all of your wants and needs. My butlers were Jose and Martha. They were both friendly but Martha in villa#64 was amazing!! The rooms are modern, clean and serviced frequently. The dining options were abundant. They also have a cabaret show “Chic Cabaret “ The performers were energetic and amazing. This is a must visit resort!!!
Stayed 5 nights in Feb 2024
Response from Kenia Rodriguez on Feb 28, 2024
Dear Mrs. Crystal Dionne,Thank you for taking the time to provide feedback for your recent stay at TRS Yucatan Hotel! I am delighted to hear that you had an enjoyable stay and appreciate your kind remarks commending Jose and Marta for their service. We very much look forward to your return and hope to welcome you back as a valued guest in the near future!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and everyone is very nice. The butlers have been a lifesaver!
Stayed 7 nights in Feb 2024
Response from Kenia Rodriguez on Feb 28, 2024
Dear Guest,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I have ever visited. Highly recommended
Stayed 6 nights in Nov 2023
Response from Kenia Rodriguez on Feb 27, 2024
Dear Mr. Kevin,Thank you for the excellent rating! We endeavor to go above and beyond to ensure our guests have a memorable experience at TRS Yucatan Hotel! We look forward to hosting you again soon.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Anita

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Kenia Rodriguez on Feb 26, 2024
Dear Mrs. Anita,Thank you for your great ranking. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Maren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of staying at the TRS Yucatán in February 2024. From the moment we arrived we felt welcomed and excited for our stay. We received a complimentary room upgrade on arrival and were greeted kindly by 1 of our 2 Villa butlers (Maggie and Ramón). They were fantastic in recommending restaurants on the resort and facilitating reservations for dining and the spa. They went the extra mile to source attire for the Chic cabaret show so we wouldn’t miss it. We thoroughly enjoyed our day at the spa with massages and use of their hydrotherapy pools. We also highly recommend seeing the Chic cabaret show! The show, dinner and service made for a fantastic evening! The hospitality continued for each of our dinning experiences. Our tables were beautifully decorated and the service staff paid excellent attention us. We enjoyed a lovely dinner at La Boheme with Erasmo looking after us on our last night. All the staff and restaurants were great! Also a special shoutout to Ivan at the TRS section of La Jarra beach. He welcomed us graciously both days we were there and ensured we enjoyed a relaxing time at the beach. Thank you TRS Yucatán for a wonderful trip at a time we needed it most. Excited to come back in the future!
Stayed 5 nights in Feb 2024
Response from Kenia Rodriguez on Feb 24, 2024
Dear Mrs. Maren,Thank you for this wonderful 5-star review! It is so great to hear that our team members helped create an awesome experience for you here at TRS Yucatan Hotel.It is very easy for Magale, Ramon, Ivan and Erasmo to provide great hospitality because that is part of their DNA and they couldn't be happier to read your review!Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Natalia, Schiller Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The staff made this trip 5/5 for us. Live music during all meals and around the hotel was a nice touch.
Stayed 5 nights in Feb 2024
Response from Kenia Rodriguez on Feb 23, 2024
Dear Mrs. Natalia,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 Excellent

Kamila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 20, 2024
Dear GuestThank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed the service during your stay at TRS Yucatan Hotel. Providing exceptional service is at the heart of what we do, and we are delighted that our team made your stay memorable. We look forward to welcoming you back for another fantastic stay in the future. If you have any further feedback or requests, please don't hesitate to let us know. Safe travels!Sergio HernandezGuest Satisfaction Lead

6/10 Okay

Grzegorz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 20, 2024
Dear GuestThank you for taking the time to share your feedback regarding your recent stay at TRS Yucatan Hotel. We truly appreciate your insights as they help us to continuously improve our services.We apologize that your experience did not meet your expectations. At TRS Yucatan Hotel, we strive to provide exceptional service to all of our guests, and we regret that we fell short during your visit.Your comments are invaluable to us, and we will be sure to address the areas of concern you've highlighted with our team to ensure that we can enhance our service delivery moving forward.We hope that you will consider giving us another opportunity to exceed your expectations on your next visit to the Riviera Maya.Warm regards,Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Vallie

Stayed 4 nights in Feb 2024
Response from Sergio Hernandez - Guest Satisfaction Lead on Mar 20, 2024
Dear GuestThank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed the service during your stay at TRS Yucatan Hotel. Providing exceptional service is at the heart of what we do, and we are delighted that our team made your stay memorable. We look forward to welcoming you back for another fantastic stay in the future. If you have any further feedback or requests, please don't hesitate to let us know. Safe travels!Sergio HernandezGuest Satisfaction Lead

10/10 Excellent

Estella

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from trip. Everything was great. Expedia Ambassaor Fernanda went out of her way to make the trip extra special. Food was above average. Our Butlers, Chris and Martha were so helpful. Everything we had hoped for and then some. The grounds are wonderful
Stayed 8 nights in Feb 2024
Response from Kenia Rodriguez on Feb 19, 2024
Dear Mrs. Estella,Thank you for your wonderful review of your experiences at TRS Yucatan Hotel it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We celebrated our honeymoon at TRS and overall it was wonderful. We got roped into the sales pitch for travel club which they disguise as “breakfast” and took up 3 hours of our first day there. They should be more up front about that and make the pitch shorter. They did go out of their way to make us feel special. The dip pool in our room was a nice added amenity!
Stayed 7 nights in Feb 2024
Response from Kenia Rodriguez on Feb 18, 2024
Dear Mrs. Amy,Thank you so much for sharing your experience at TRS Yucatan Hotel and letting us know about your memories. Once again happy honeymoon! We appreciate your preference and we hope to welcome you again for a new unforgettable experience.Kind regards,Kenia RodriguezHospitality SR Advisor