Ratings based on 8 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby Steve from Appleton, WI
2nd trip and still excellentPosted Oct 8, 2013
Pros: Staff, Food, Service, Grounds, pretty much everything
Cons: The beach is very rocky and there isn't much area where you can enter the water because of the reef fronting the resort.
Location: 20 minutes south of Playa Del Carmen with MANY close by excursions to do if you want.
We just returned from our 2nd trip to the Royal Suites Yucatan. We have been to several other AI resorts in the Riviera Maya and Dominican Republic and RSY is right at the top amongst all of them. The only semi watch out if you are looking for an adults only resort, is that the RSY section itself is pretty small. It is the only adults only resort in the Palladium complex with 4 other family friendly resorts. There is only one restaurant in the adults only section and it isn't open for lunch so most of your dining will be in the other resorts. Also the RSY pool is quite small, so if you like a large pool, you have to go to one of the other resorts. We found that to be totally acceptable, but if you are looking for a larger adults only complex, you may want to look elsewhere. The staff / food / service here is at the top of all other AIs we have visited, so if you do visit RSY, I believe you will have a fantastic experience. Steve & Bonnie
for Couplesby Jenna from Atlanta, GA
Great hotel for CouplesPosted Jun 6, 2013
Cons: You have to eat the buffet for breakfast and lunch.
The service is impeccable! The staff here is incredible. I cannot give them enough credit. I would say we personally were supremely impressed with Ubel, Jose Luis (JL), Luis, William and Orman. Thank you so much for making our stay wonderful! We stayed at the Royal Suites and were given VIP treatment on the resort in regards to the cocktail choices at our exclusive pool and cart rides when needed to go to various areas on the resort. And our room was absolutely beautiful and definitely spacious enough for us to enjoy with our friends during some of the rainy days. The dinner restaurants are great. We went to the Mexican, Italian, Steak and Japanese restaurants during our stay and the food was great as well as the service. Men should be sure to bring pants because they are required at all dinner restaurants (jeans are fine). We brought floats because I had read on these reviews that you needed them for the deep pools and they proved to be a vital part of our pool experience. Overall, I was exceptionally pleased with the cleanliness of this hotel as well as the service we received. I would recommend it to any couples wanting to enjoy a fun get away with friends.
for Couplesby Scott
A little misleadingPosted May 13, 2013
Pros: The variety and the amount of nature, places in the resort feel very secluded. It had some cool features.
Cons: Open some of the many restraunts for lunch not just dinner.
Location: We never left the resort, quite a drive from the airport in cancun
We picked picked this hotel because it was adults only. Only our little part of the resort is adults only. My wife and I left our child at home for a child free week, we ended up just having to hear other peoples children. Its not that much fun to walk up to a bar to order a drink and have a child sitting on the bar. This hotel also does not have English TV. My wife and I wanted to lay in bed and watch a movie, something we never get to do with children, and we could not hardly find anything in English. The resort was very pretty and well maintained. The food, we had some good meals and we had some bad meals. It would have been nice if there were some non buffet lunch options. Also they have a bit of a raccoon problem. They never really bothered us, but some people who ate dinner on the beach had to deal with raccoons coming up to there table. I could see this being very startling if you were unprepared for it. I don't see us going back to this resort.
for Couplesby Tom from New Hampshire, USA
Fantastic vacation!Posted Oct 28, 2012
Pros: Guest services
This was our second trip and we have already started to plan our third! The staff at this hotel goes above and beyond to make sure all your needs are met! Very friendly, everyone always has a smile for you. So much to do, perfect vacation! Let them know if there is a special occasion you're celebrating, and they'll do their best to make it even more special.
for Couplesby john boy from Virginia, USA
Bad start, great finishPosted Jul 16, 2012
Pros: lobby bar, the royal carts, the El Jardin, the staff, hot tub on balconey, the grounds, room done up with rose petals and candles, no children, spa
Cons: lunch and buffets, beach bar drinks, children else where, can't see beach from Royal Beach section, room broken into, no lunch at El Jardin, too big
When we arrived at the Royal Suites they greeted us with towels and a drink. The one thing I hated about the check in was how they wanted to give us a spa gift to sit through a time share pitch. Please, I'm on vacation I don't want to sit in on a time share for 3 or 4 hours of my time and no once should be enough and don't bother me no more about it. After check in the bell boy which was also the the cart driver which I thought all the cart drivers were great, took us to our room which was in building 71 on the bottom floor of the redone rooms. The redone rooms were great looking with roses on the bed. Everything was going great UNTIL 10:00pm when we came back to our room after dinner and a few drinks to find out when I open the door with my key card and found the inside chain was on from the inside. I found a employee and told him, he got somebody to get the chain off THAT IS WHEN I FOUND OUT THAT OUR ROOM GOT BROKEN INTO. My suit case was torn up which had locks on them and our stuff gone though. Thank god our important stuff was locked into our safe. The only thing that I found missing was a wine bottle. After this they moved us to buiding 69 on the top floor. It was not until the next day at the beach talking to other people at the Royal Suites that their rooms got broken into the same way. At least 3 other rooms. After that our vacation got better. I really liked the resort in many ways like the Royal Suite bars, the El Jardin, the staff , the grounds, and the carts.
for Everyoneby DOLLY from Miami, FL, USA
GREAT HOTEL BUT NEED MORE SECURITYPosted Jul 12, 2012
THE HOTEL WAS BEAUTIFUL AND THE WORKERS WERE WONDERFUL AND THE FOOD WAS SPECTACULAR BUT WE WERE STAYING ON THE THIRD FLOOR AND WE GOT OUR ROOM BROKEN INTO. APPARENTLY THEY GOT IN THROUGH THE ROOF AND OPENED OUR BALCONY SLIDING GLASS DOOR AND PUT THE CHAIN ON THE DOOR THIS WAY WHEN WE TRIED TO OPEN OUR DOOR WITH THE CARD IT WAS LOCKED FROM THE INSIDE ANYWAY THEY STOLE MY FRIENDS PHONE THAT WAS LEFT CHARGING ON THE COUNTER AND THEY RUMMAGED THROUGH OUR CLOSET THANK GOD THEY WERE NOT ABLE TO GET INTO OUR SAFE ANYWAY ON THE SAME NIGHT TWO OTHER ROOMS WERE ALSO BROKEN INTO IN THE SAME MANNER. HOTEL WAS BEAUTIFUL BUT THEY NEED MUCH MORE SECURITY. I WILL NOT GO BACK TO THIS HOTEL NOR DO I RECOMMEND IT TO ANYONE. MY FRIEND DID GET COMPENSATED FOR HER PHONE BEFORE WE LEFT.
for Couplesby Summer from San Diego
Royal Suites at the Palladium is our favoritePosted May 11, 2012
We spent our honeymoon at the Grand Palladium Kantenah and wanted to try the Royal Suites for our two year anniversary. The Royal Suites is definately worth the upgrade. We had a ground floor suite in building 70 which was nice since it was right by the royal pool and close to the lobby and El Jardin. The only negative thing about the room was the outdoor jacuzzi had hundreds of large black ants coming out of the jets when we filled it with water. We never went in. The royal pool was amazing and it stayed open until midnight. I love the top shelf alcohol which made it hard to go to the other pools. We had a great dinner at El Jardin. The grouper, salmon, and lobster were fantastic. The breakfast was good but I think it's the same as the other buffets throughout the resort...just closer to our room. The royal golf carts alone were worth the upgrade. It was nice to have a ride where ever we needed to go since the royal section is so far from everything else. We have stayed at many AI's in Riviera Maya and the Palladium is our favorite. I can't wait until our next trip.
for Otherby A verified traveler from Madison, WI
The BEST!Posted Feb 9, 2012
Pros: great beach, awesome food!
We have stayed here twice. Absolutely love it. Gorgeous grounds, friendly staff, great food. Would highly recommend everyone checking it out! It's the best!