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Valentin Imperial Maya All Inclusive

Carr.Fed.307 Chetumal Puerto Juarez Km.311 Playa del Carmen, 77710 Mexico

Adults-only beachfront resort on Mexico's Riviera Maya

White sands, clear waters
Just 25 minutes from Cancun International Airport, Valentin Imperial Maya sits on a half-mile-long stretch of white-sand beach of Playa Del Secreto (The Secret Beach) along Mexico's Riviera Maya. Show more
All-Inclusive dining
Dining, entertainment, and daytime activities are among the amenities included in the All-Inclusive rate. The resort also features a spa, a large pool, and clear blue Caribbean waters ideal for snorkeling.
Balcony or terrace
Suites at this adults-only resort face the sea, pool, or gardens and include balconies or terraces; flat-panel TVs; and minibars with soft drinks, water, and beer. Marble bathrooms have hydromassage tubs. Hide

GUEST REVIEWS

4.6out of 5

Expedia Guest Rating

93%

of guests recommend

TripAdvisor Traveler Rating

TripAdvisor Traveler Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be mm/dd/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 06/26/2013. The check-out date cannot be after 06/26/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Room type  
Silver Junior Suite - All Inclusive
1 king bed with luxury bedding. Large furnished balcony or terrace. Ocean, pool, or garden view. 516 square feet. Flat-panel TV with satellite channels and DVD player. iPod docking station. Minibar stocked with unlimited soft drinks, water, and beer. Coffee/tea maker. In-room electronic safe (accommodates laptop). Marble bathroom with jetted tub for 2 and separate shower. Sewing kit. Air conditioning and ceiling fan. Turndown service.
Deluxe Junior Suite - All Inclusive
1 king bed or 2 double beds with luxury bedding. Large furnished balcony or terrace. Ocean, pool, or garden view. 516 square feet. Flat-panel TV with satellite channels and DVD player. iPod docking station. Minibar stocked with unlimited soft drinks, water, and beer. Coffee/tea maker. In-room electronic safe (accommodates laptop). Marble bathroom with hydromassage tub and separate shower. Sewing kit. Air conditioning and ceiling fan. Turndown service.
Golden Junior Suite - All Inclusive
1 king bed or 2 double beds with luxury bedding and pillow menu. Large furnished balcony. Pool view. 656 square feet. 2 TVs (including 1 LCD) with satellite channels. DVD player. iPod docking station. Minibar stocked with unlimited soft drinks, water, and beer. Coffee/tea maker. In-room electronic safe (accommodates laptop). Marble bathroom with hydromassage tub for two and separate shower. Sewing kit. Air conditioning and ceiling fan. Turndown service.
Emerald Junior Suite - All Inclusive
1 king bed with luxury bedding. Tropical foliage. Large furnished balcony or terrace with direct access to beachfront spa tub. Flat-panel TV with satellite channels and DVD player. iPod docking station. Minibar stocked with unlimited soft drinks, water, and beer. Coffee/tea maker. In-room electronic safe (accommodates laptop). Marble bathroom with separate shower. Sewing kit. Air conditioning and ceiling fan. Turndown service.
Diamond Suite Privilege - All Inclusive
1 king bed. Premium bedding. Balcony. Partial ocean or pool view. Located on top floor of tower. 96 square meters (1,032 square feet). Separate living room. Indoor jetted tub. Desk. In-room safe. iPod docking station. Flat-panel TV with premium satellite channels. DVD player and complimentary DVD rental. Direct-dial phone with voice mail. Clock radio. Minibar stocked daily with liquors and snacks. Complimentary bottled water and coffee/tea maker. Marble bathroom with separate bathtub and shower, bidet, and makeup/shaving mirror. Bathroom phone, bathrobes, and slippers. Bathroom scale, hair dryer, and complimentary toiletries. Iron/ironing board. Sewing kit. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan.
Golden Swim Up Jr Suite - All Inclusive
1 king or two double beds with premium bedding and pillow menu. Oversized terrace with two lounge chairs. Pool view. Located in buildings 6-8. 656 square feet (61 square meters). Separate living area. Two satellite televisions (one LCD). DVD player. Direct-dial phone with voicemail. Complimentary high-speed Internet access. Alarm clock radio with iPod docking station. Minibar. Coffee/tea maker. In-room safe (accommodates laptop). Marble bathroom. Separate shower and two-person spa tub. Double vanities. Hair dryer. Scale. Bathrobes. Slippers (on request). Bathroom phone. Air conditioning with climate control. Ceiling fan. Iron/ironing board. Umbrella. Turndown service. Nonsmoking only.
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Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go
  • Children 18 years old and younger are not permitted at this adults-only property. No pets, including service animals, are allowed at this property.
Policies
  • Extra-person charges may apply and vary depending on hotel policy.
  • Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
  • Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    • Minimum Spring Break check-in age is 18 years old.
  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Check-out time is noon
  • Caters to couples
  • Check-in time starts at 3 PM
  • Pets not allowed
  • Caters to adults only
  • No rollaway beds available
  • No cribs (infant beds) available
  • MasterCard accepted
  • Visa accepted

Accessibility Options

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

  • Accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handicapped parking
  • In-room accessibility
  • Accessibility equipment for the deaf
  • Braille or raised signage

Property Amenities

This All-Inclusive, adults-only resort is arrayed along a palm-fringed beach at the edge of the clear Caribbean Sea. Lounge chairs and thatched palapas dot the white sands, and hammocks sway in the gentle breezes.

The All-Inclusive rate includes meals and beverages at on-site restaurants and bars, daytime activities, evening entertainment, and unlimited snacks and drinks from in-suite minibars. (Bottled wine, some water activities, and other amenities may not be included in the rate.)

Other highlights include nightclub, outdoor tennis courts, private beach, luxury day spa, water sports, and a large pool with a bar. The hotel provides tour/ticket assistance, piano, and microwave in the lobby.

The resort also features weekly fiestas/theme nights with buffets and entertainment (outdoors; subject to weather conditions).

  • 24-hour front desk
  • Air-conditioned public areas
  • Number of floors - 3
  • Ballroom(s)
  • Tennis on site
  • Banquet facilities
  • Bar/lounge
  • Beauty services
  • Billiards
  • Business center
  • Business services
  • Coffee in lobby
  • Coffee shop or café
  • Complimentary newspapers in lobby
  • Complimentary breakfast
  • Computer rental
  • Concierge desk
  • Multiple large conference rooms
  • Currency exchange
  • Dry cleaning/laundry service
  • Elevator/lift
  • Event catering
  • Fitness facilities
  • Full-service health spa
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Tours/ticket assistance
  • Total number of rooms - 524
  • Library
  • Massage - spa treatment room(s)
  • Medical assistance available
  • Multiple small meeting rooms
  • Nightclub
  • Parking (free)
  • Patio
  • Poolside bar
  • Private beach
  • Restaurant(s) in hotel
  • Room service (24 hours)
  • Safe-deposit box at front desk
  • Outdoor tennis court
  • Sauna
  • Security guard
  • Shopping on site
  • Number of buildings/towers - 15
  • Piano
  • Spa services on site
  • Steam room
  • Swimming pool - outdoor
  • Swim-up bar
  • Umbrella
  • Wedding services
  • Wireless (high-speed) Internet access - complimentary
  • Microwave in lobby
Valentin Imperial Maya All Inclusive, Playa del Carmen,  Mexico, Property Amenities Pool

Rooms

The three story Valentin Imperial Maya All Inclusive offers spacious junior suites with balconies or terraces overlooking the sea, pool, or lush tropical gardens. Beds feature luxury linens; some rooms also offer pillow menus.

Flat-panel TVs come with satellite channels and DVD players. Wired internet access is complimentary; cables can be rented from the front desk for a refundable deposit. Clock radios with iPod docking stations are bedside. Minibars are stocked with unlimited soft drinks, water, and beer. Marble bathrooms feature hydromassage tubs and separate showers. Bathrobes and slippers are provided.

Valentin Imperial Maya All Inclusive, Playa del Carmen,  Mexico, Rooms Guest Room

Room Amenities

  • Air conditioning
  • Premium bedding
  • Balcony
  • Bathrobes
  • Bathroom scale
  • Bathroom phone
  • Bidet
  • Blackout drapes/curtains
  • Complimentary bottled water
  • Ceiling fan
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Complimentary toiletries
  • Desk
  • Direct-dial phone
  • DVD player
  • Electronic/magnetic keys
  • Extra towels/bedding in room
  • Hair dryer
  • Daily housekeeping
  • Iron/ironing board
  • Makeup/shaving mirror
  • Flat-panel television
  • iPod docking station
  • Minibar
  • Premium television channel(s)
  • Separate bathtub and shower
  • Slippers
  • Private bathroom
  • Turndown service
  • Jetted bathtub
  • Sewing kit
  • Voice mail
  • Wake-up calls
  • Window opens
  • In-room safe (laptop compatible)
  • Wired high-speed Internet access (complimentary)
  • Satellite television service
  • Ocean view
  • Garden view
  • Pool view

Dining

A complimentary breakfast with buffet and à la carte options is provided each morning.

Le Marchè Buffet Restaurant - International cuisine served amongst tropical gardens and ponds. Continental and buffet breakfast; lunch, dinner, and late dinner. Located in the main Restaurants and Bars Building.

L'Alsace - Gourmet restaurant with wine-pairing menu. Open for dinner each evening. Air-conditioned.

Restaurant Mar - Seafood with Cajun, Mexican, Peruvian, and Caribbean influences. Dinner.

Restaurant Tierra - Prime steaks prepared on the grill. American-Argentinean side dishes. Open-air ambience with panoramic sea views. Dinner.

Il Olivo - Pasta and other Italian specialties.

Ginger - Menu includes Japanese dishes. Dinner only.

La Hacienda - Mexican food for dinner each evening.

Room service - Available 24 hours a day.

Don Miguel Main Lobby Bar - Elegant bar serving national and international liquors.

Bars - Eleven bars located throughout the property, including two swim-up bars in the main pool, a terrace bar, a sports bar, a theater bar, and a cigar bar.

Guests have unlimited access to nine walk-in restaurants; no reservations required.

Valentin Imperial Maya All Inclusive, Playa del Carmen,  Mexico, Dining Dining

Recreation

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby
  • Sailing nearby
  • Pilates classes/instruction nearby
  • Fishing nearby
  • Aerobics on site
  • Basketball on site
  • Bicycle rentals on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Swimming on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa

The Spa at Valentin Imperial Maya offers massage, facials, body treatments, revitalizing rituals, and a beauty salon. Popular treatments include Swedish massage, reflexology, the Imperial Anti-Aging Facial, the Tropical Body Scrub, and the Chocolate Temptation ritual.

  • Facial treatments

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Valentin Imperial Maya All Inclusive

4.6
out of 5
avg. guest rating
Hotel service:
4.6
Hotel condition:
4.6
Room cleanliness:
4.7
Room comfort:
4.6
Location:
4.6
Neighborhood:
4.4
93%

of guests recommend

out of 539 reviews

Write a review of this hotel

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nancy l from Chicopee, MA
5.0
out of 5
Recommends this hotel
Posted Dec 6 2011

“wish we could have stayed longer.”

pool bar "heaven" staff was outstanding. All the employees that we delt with acted as if they truely wanted to serve you and were there for you personally. They made sure to remember you and what you liked and always seemed genuenlly concerned about how your stay was going. We loved the people and the grounds were fantastic. our room was their basic, beds were comfortable and clean.... the room was always made up on our return..seemed like they knew when we left and got right on it. turn down service everynight. never ran into them cleaning our room but it was done. The shows were excelent!!! Food would blow your mind. It truely was the staff that made the trip I can not say enough about them!

What to pack
bring a sweater in late nov-Dec....
Dining
food was world class
Events and shows
vagus style every night
Outdoors or beach
beautiful well maintained grouds and the beach was beautiful...worth the short walk from our room.
Richard P from Ohio
3.0
out of 5
Does not recommend this hotel
Posted Dec 5 2011

“Beautiful but!”

The first thing you will notice is they will make you WAIT until 3:00 to check-in. Most hotels I have been too will accomodate, they will not. One of the most beautiful hotel grounds, but lacking in the can-do area of service. Lunch at buffet, good luck getting good service, they are more concerned about cleaning up for dinner. The had power go out two nights for preventative maintenance and 2nd morning did not come on till 7:45. Dinner at the speciality restuarants was very good, have to say. They pay special attention to 'Silver' level guests. Vacation was nice, but I have been given much better service at other hotels in area.

Area recommendations
Felt very safe.
A Traveler from New York, NY
4.0
out of 5
Recommends this hotel
Posted Dec 1 2011

“Second trip-good again”

We have visited VIM for the second time Nov 24-30. Just as good as the first time. This time we booked Silver suite and were not happy. The design of the suite somehow weird: jacuzzi between the bedroom and restroom with a sheer panel. Everything you do in the bathroom is heard in the room. The TV set is too small and it's difficult to watch from the bed. Otherwise, no complains. we were at building 1, 3dr floor, some ocean view in the distance. Building located near the main lobby and restaurants. Try build. 4 if you in deluxe rooms. Food and drinks are good, just ask for premium brands. they are on shelves, but they try to put domestic in your mixed drinks. beer could be better, just coors light and some not so good mexican. French restaurant is a total waste of time and total disaster, don't bother to go. the dinner took over 3 hours, all main dishes were undercooked (there were 6 of us) and totally unprofessional waiters and managers with an attitude. I spoke with a couple of other people, they got same problems. Tamansari-indonesian- was the best. Japanese is nothing special, if you are from a big city with a lot of sushi places, sushi and hibachi are so-so, salads are very spicy. Breakfast and lunch are good. The beach restaurant's lunch menu is extensive. Circus show was good. Grounds are beautiful. the ocean and the beach are amazing. totally recommend this resort.

Area recommendations
go to the resort next door, grand luxx, walk to the right along the beach. They have around 20 flamingos, between buildings 3 and 4, amazing!
mark c from harrisburg
5.0
out of 5
Recommends this hotel
Posted Nov 30 2011

“4th time and still the best”

The staff are so nice and want to make your stay the best. Edgar and Fernando are the bar managers and will get you any drink you want. The bartenders and staff at the sports bar and Don Miguel are the best. This place has made some changes and are doing a wonderful job. We have been to this area over 15 times and this is our favorite place. Best value around. Beach is great and so are the pools.

Sonj from Virginia
5.0
out of 5
Recommends this hotel
Posted Nov 29 2011

“Would return to VIM!!!!”

VIM exceeded our expectations. We found it to be a good price point. The service here is that of any five star resort (Half Moon, Pink Sands) that we have stayed at. Lizzbeth and Jacob and many others go above and beyond to see that your every need is addressed!

Mike B from West Bloomfield, MI
5.0
out of 5
Recommends this hotel
Posted Nov 28 2011

“A wonderful, relaxing vacation”

The Valentin Imperial Maya was a beautiful resort located on the beach. The resort has 14 buildings of rooms that can cater to different needs - do you want a beach side room? They have that. Rather have pool side? They have that too. Want to be close to the restaurants? They've got that too, and many others in between. They have many restaurants on site including French, Mexican, Italian, Japanese, Streak House, Sea Food, and general buffet, plus numerous onsite bars, including swim up bars, and beach side drinks. The food was wonderful at all the restaurants. The atmosphere was super relaxed and quiet. The beach is really nice, but a little rocky at some points so beware stepping into the ocean water. The only reason I didn't give 5 stars on hotel service is that they were supposed to give us a "honeymoon" care package, but even after a few reminders, they still didn't. That took 1 star away from being a perfect score. The grounds are covered in lush jungle fauna, and some interesting wildlife makes an appearance now and again. The rooms and buildings are very clean, and the staff is extremely friendly and well-mannered. They also have shows and events all the time for people looking for some activities, and one pool caters more toward the relaxation types (read by the poolside, etc) while the other is more of the "party pool" (swim up bars, dance lessons by the pool, music playing, etc). This place really has something for everyone, and I would highly recommend it!!

A Traveler
3.0
out of 5
Does not recommend this hotel
Posted Nov 28 2011

“Not amazing...not terrible”

The beach was okay, but we gave our server a large tip at the beginning of the day to take care of us and we saw him twice in a 6 hour period. Our room wasn't cleaned until we asked for it to be cleaned at 6pm because we wanted to get cleaned up for dinner. Food was average. Staff was friendly. They are quite stingy with their beach towels. The resort is quite spread out, we didn't particularly mind because we are very active, but keep this in mind.

A Traveler from PA
5.0
out of 5
Recommends this hotel
Posted Nov 27 2011

“Wonderful hotel”

The Valentin Imperial Maya is a wonderful hotel. The grounds are amazing. Wonderfully huge pool and pool bars - can have as much activity as you want or none at all. Beach is gorgeous. Service was attentive and paid great attention to details. My only complaint with the room is the pillows weren't comfortable but then I did not ask if they had other pillows I could use. Many restaurants to choose from and the food was very good if not excellent at most. Loved the spanish architecture. Had an opportunity for excursions which were very well run. Mini bar in room had only sodas, water and beer. Would have brought along an inflatable raft for the pool if we had known there were none provided by the hotel.

Dana from Tampa, Florida
5.0
out of 5
Recommends this hotel
Posted Nov 22 2011

“Paradise”

The hotel staff members were friendly and helpful. The hotel grounds are beautiful. The room was amazing, especially the jacuzzi. Clean and comfortable. The pool area is beautiful and very relaxing. Food and drinks were all delicious.

A Traveler from chicago,il
5.0
out of 5
Recommends this hotel
Posted Nov 20 2011

“Perfect getaway!”

After researching many resorts on Expedia, my boyfriend and I decided on valentin. We definitely made the right choice! Our only complaint was we did not stay long enough! Hotel staff were amazing, best food I've had at an all inclusive. Drinks were also made well. Last all inclusive I stayed at I felt like the alcohol content was watered down in most drinks, but here drinks were just as they should be! Best day travel also set us up on an amazing excursion! If you like adventure I recommend the ziplining at selvatica! Can't go wrong with thus resort! Definitely made us returning customers!

Valentin Imperial Maya All Inclusive

Carr.Fed.307 Chetumal Puerto Juarez Km.311 Playa del Carmen, 77710 Mexico

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Nearby Points of Interest

  • Playa Paraiso - 2.3 km / 1.4 mi
  • Crococun Zoo - 13.6 km / 8.5 mi
  • Arrecife de Puerto Morelos National Park - 19.6 km / 12.2 mi

Location Highlights

  • On beach

The preferred airport for Valentin Imperial Maya All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 30.4 km / 18.9 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • Cancun, Quintana Roo, Mexico (CUN-Cancun Intl.)

Area:

Maroma, Qunitana Roo, Mexico: Between the quite fishing village of Puerto Morelos and the lively international scene in Playa del Carmen lies the Maroma area. Undeveloped white-sand beaches provide a tranquil escape from the crowds, and off-shore reefs offer plenty of interesting terrain for snorkeling.

Valentin Imperial Maya All Inclusive

Carr.Fed.307 Chetumal Puerto Juarez Km.311 Playa del Carmen, 77710 Mexico

Most recent booking for this hotel: less than 4 hours ago.
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