Ratings based on 1,328 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Something For Everyone

Posted Aug 29, 2014
Pros: Please read the above-mentioned items...
Cons: Maybe lower prices on the sunscreen in the gift shop.
Location: It is about 30 minutes to the Cancun Airport -- so it is very convenient to access. TULUM is a must-see. Tulum is located about 60 minutes south.
This resort is absolutely wonderful. It is not only secluded from the busy city, but it is comprised of numerous guest buildings situated amongst acres of beautifully-attended jungle-type landscape. Each building seems private from the others. And there is a fully equipped gym onsite. The main pool is the largest we have ever encountered. It is a sprawling, meandering, exciting place to lounge and to soak up the environment. And, the added bonus is the easily accessible beach along the crystal clear waters of the Caribbean Sea. The resort's lobby is quite impressive, as are the numerous shops and lounges. There are various shows each night -- making it possible to satisfy every individual's entertainment needs. Seven restaurants are available onsite. We had the pleasure of dining in five of them. Every meal was absolutely delicious. The restaurant staff are very friendly, attentive, and genuinely courteous. There is a lounge called "Don Miguel" which features piano entertainment from 7:00 - 8:45 p.m. It is definitely worth experiencing! (The pianist could easily make a fortune if he went on tour!)
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Romantic getaway in the rainforest

Posted Aug 27, 2014
Great service, top shelf alcohol, great staff, always peaceful, and good food!
Comment from Hotel Management
Aug 28, 2014 by Subdirector, Hotel Management
Dear Nicole from New jersey, Thank you for your comments published on Expedia. We are happy to know that you had chance to enjoy our resort and especially that you had a nice romantic getaway with us. We would love to welcome you back for your 2nd stay , In the meantime we send you our warmest regards.
5 out of 5
Recommended
for Couples
by A verified traveler from toronto

It is a very nice hotel

Posted Aug 26, 2014
Pros: everything
Cons: humidity and a couple degree less
Location: we just enjoy being there
I and my wife were very happy to stay and we'll back again next year.
Comment from Hotel Management
Aug 28, 2014 by Subdirector, Hotel Management
Dear recent VIM Guests from Toronto , We greatly appreciate the time you took to write a such positive review . Thank you for recommending our property and for considering our resort on a return visit to Mexico. Regards
3 out of 5
by A verified traveler from P

Clean and friendly staff.

Posted Aug 26, 2014
Everything was decent. Just smells funky. Might be from the ocean or the air, but the aftertaste was in almost everything I ate. Not really anyone's fault.
Comment from Hotel Management
Aug 30, 2014 by Subdirector, Hotel Management
Dear Joe from P, We are pleased to read your comments on your recent stay at Valentin Imperial Maya. Your opinion is valuable and it helps us to improve our services. The inconvenience that you mentioned have been brought to the attention of our management; they will work in this matter to avoid any similar circumstance in the future. We hope that despite of this situation you afford us the opportunity to serve you again at the Valentin . Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

This is an amazing hotel and location is perfect.

Posted Aug 25, 2014
Pros: Just about everything. One of the best beaches we've been too.
Cons: Whoever paints around the hotel is not very careful, as the paint drips and bad paint job is obvious.
Location: Coco Bongo AMAZING, but get VIP. It is great how they bundle them all together. We did zipling, rapelling, cave diving, snorkeling, off-road, more.
We have been to multiple all-inclusives throughout the Caribbean and this one takes the cake. We have been to every Couples and Sandals resort on Jamaica, and they're amazing, but this hotel beats them out just slightly. Restaurants-There are seven dinner locations that are amazing. Every dinner is fine dining experience that makes this place stand out better than any other all-inclusive. Room service is included and is great for breakfast and dinner, but lunch entrees leave something to be desired. Never been a fan of French restaurants, but this one changed our mind and was our favorite. They also have Beni-Hana style Japanese style restaurant available that was awesome. We loved their no reservations style, and had no problem with waits. If there is one, it is short, and they give you a beeper Suites-The maids do an amazing job of cleaning. They mop everyday and clean top to bottom. We stayed in the cheapest rooms and they were a bit dated, but still super roomy and comfortable. Separate shower, all have Jacuzzi tubs, and every room is a suite. The bed was a bit stiff, but still nice. The A/C was so cold we had to turn it down on multiple occasions. Grounds-Kept in immaculate condition and there are groups of cute monkey/raccoon things running around. No mosquitos at all. Bars- Have top shelf liquor and it is all included. Great service and only gets better with some tipping, which they deserve! Awesome Hookah bar, piano bar, & sports bar
Comment from Hotel Management
Aug 28, 2014 by Subdirector, Hotel Management
Dear Dan from Alberta , Dear Billy from San Diego In the name of Valentin Imperial Maya Team, We want express our gratitude for contribute with this amazing review. It is a pleasure to know that you enjoyed so much the time spent at our hotel. Thanks for appreciated the efforts and job of the staff, we will pass all your inspiring comments to them. Thank you for staying with us, and we look forward to be able to welcome you back in the Mexican Caribbean. Warmest regards,
5 out of 5
Recommended
for Couples
by A verified traveler from PA

A dream vacation for a couple

Posted Aug 24, 2014
Pros: everything
Cons: if possible improve on excellence
Location: various excursions 20 mins from 5th ave playa del carmen
everything was amazing. the hotel staff was unbelievable, helpful, courteous and just plain nice. the facility itself was top of the line. from the main gate to the ocean your were in a luxurious environment that at times was awe inspiring. the room we stayed in (emerald suite) was gorgeous and very well maintained. every morning when we left and returned the room was cleaned and everything replaced that needed to be. every night the turn down service would clean up once again the messes we managed to make in only a few hours. The room was comfortable and well air conditioned (hey your at the beach go outside and get a tan.) the food was top notch, i don't understand how anyone could complain about it. think outside the box and be willing to try some new things and you will be more than pleasantly surprised. i would recommend this hotel to anyone. i would live there if i could. the overall experience was better than excellent. the one thing that stuck with me the most was what the bell boy said after he shuttled us and our luggage to our room and showed us around. as he was closing the door he looked at us and said..welcome home...like the saying says there is no place like home...
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Could be a little more updated but good overall

Posted Aug 24, 2014
Rooms could use flat screens and isn't the most updated overall but the staff is fantastic, food is excellent, the beach is a 5 min walk from anywhere on the resort. The pool is a great time always something going on. I would definitely go there again.
Comment from Hotel Management
Aug 26, 2014 by Subdirector, Hotel Management
Dear recent VIM Guests , Thank you for taking time out of your busy time to let us know about your visit with us . We took good note of your observations with the appropriate person and we are sure the area you specify that need attention will be attended . We would like to have the opportunity to host you again in the near future. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Private wonderful hotel

Posted Aug 24, 2014
Me and my husband went for our anniversary the hotel was amazing great staff our room was over the top feet away from the pool and the private beach . There restaurants were amazing the live music they play at nite with there open bars almost I'm every corner to die for . My new mini escape destination . Not that far from tulum Xel-ha and coba also xcaret
Comment from Hotel Management
Aug 26, 2014 by Subdirector, Hotel Management
Dear Brianna from L.A , Thank you for taking a moment of your valuable time to write your review. Your comments are very important and help us serve you better. It will be always a pleasure to welcome you back at VIM. Wishing you all the best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Best resort to stay!

Posted Aug 24, 2014
My husband and I stayed at the Valentin for five days and they were all amazing! The staff spoiled us rotten! They were so friendly and genuine!
Comment from Hotel Management
Aug 26, 2014 by Subdirector, Hotel Management
Dear Mandy from Dallas, TX Thank you for your positive comments published on Expedia. We are very happy to know that the efforts and friendliness of our staff made a significant difference to your holiday enjoyment and your comments will be displayed within the hotel for all to see. We look forward to your return visit and again thank you for choosing to stay with us at Valentin . Warm regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Naperville, IL

Love!

Posted Aug 20, 2014
Pros: Everything.
Cons: Almost all the cabanas at the pools and beach were reserved, but unused throughout our stay. Need to find a way for all guests to use.
Location: Isla de Mujeres.
We typically do not like all-inclusives but this may change our minds. Beautiful grounds. Lots of activities at resort. Top shelf liquor. The restaurants were all excellent. The staff was incredible! Pleasant, well-trained and always willing to help. Amazing beach. Rooms were very nice and clean.
Comment from Hotel Management
Aug 23, 2014 by Subdirector, Hotel Management
Dear Michele from Naperville, IL We appreciate your preference in visiting the Valentin and taking the time to write your positive impressions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya. We were happy to know that you enjoyed your recent stay with us, comments like yours motivate us to continue working hard. Thank you for staying with us, and we look forward to be able to welcome you back in the Mexican Caribbean. Warm regards