Ratings based on 1,244 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Apr 21, 2014
It was great didn't want to leave .everyone was so friendly would recommend to anyone to stay here
5 out of 5
Recommended
for Everyone
by A verified traveler

Second visit just as great!!

Posted Apr 19, 2014
We loved everything here! The pools, beach, food, service, room, were all A+. Would consider a third trip!!!
4 out of 5
Recommended
for Couples
by Ursula from Texas

Great Couples Resort

Posted Apr 18, 2014
Pros: Staff was friendly and pool is huge!
Cons: The bars at pool area should be open longer. The gift shop should have a bigger selection of souvenirs.
Location: Very quite area. Never left the resort!
Just returned from a quick trip for our anniversary. The resort is amazing. The entire staff is friendly and they go out of their way to accommodate you. The pool is awesome! Even in mid afternoon peak time it never was crowded. You do need to get there early to find a chair and even earlier to find one in the shade. The beach was beautiful and very clean. The bar was a bit of a walk from the chairs so be prepared. My only complaints are that the bars at the pool don't open until 10:30 and close at 5. After that you have to go all the way to the front buildings for a drink. Will definately be back for a longer stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great adult resort...but very BIG

Posted Apr 17, 2014
Great resort. Friendliest staff I have ever encountered. Resort in huge nice walk from room to beach to pool. Nice looking beach but very rocky. Not a great beach to go swimming. Restaurants are top notch. Overall I highly recommend.
5 out of 5
Recommended
for Everyone
by Audra from Dallas, Texas

Beautiful Hotel

Posted Apr 13, 2014
My boyfriend and I just returned from the Valentin Imperial Maya. This hotel was my favorite hotel that I have stayed in in Riveria Maya. Loved all the trees and flowers surrounding the hotel. Food was great, the scuba staff (Enrique) was awesome and made my first time scuba diving very comfortable. Such a fun and romantic getaway. Can't wait to go back!
Comment from
Jan 15, 2014
Dear Audra from Dallas, Texas We appreciate your preference in visiting the Valentin Imperial Maya and taking the time to write impressions. Thank you for your recommendations for our future guests. Your comments are very encouraging as we our main goal is the meet your entire satisfaction with our services and our atmosphere. Thank you once again for staying with us, and we look forward to be able to welcome you back very soon . Warm regards,
5 out of 5
Recommended
for Everyone
by Sharon from Texas

Great Resort!

Posted Apr 10, 2014
This was our second vacation at the Valentin and it was great. We highly recommend this resort.
Comment from
Jan 15, 2014
Dear Sharon from Texas In the name of all Valentin imperial Maya, receive our most sincere appreciation for your loyalty to our chain. We feel very proud to have numerous loyal guests who are very excited and happy to come back to our resort. Please let us know when you will be back for your fourth visit so we can make your next arrival more especial and enjoyable. Receive our warmest regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome all inclusive.

Posted Apr 9, 2014
Great food. Very friendly staff, lots to do, excellent beach and pool. We had an amazing time and would go back in a heartbeat!
Comment from
Jan 9, 2014
Dear recent VIM Guests, Nothing puts a bigger smile on our face than to know that our guests experienced a beautiful and unforgettable experience in our resort . We hope to have the chance to welcome you back again in a very near future . Best regards,
5 out of 5
Recommended
for Couples
by Wendy from New York City

Great Resort on the Beach

Posted Apr 5, 2014
Pros: I loved the natural aspect of the property, with a lot of areas of natural vegetation for wildlife. Restaurants were surprisingly delicious.
Cons: The towels were old, stiff and over washed, they need replacing. Gym is also on the small side.
Location: Located 20 minutes from downtown Playa, great for day tripping.
My husband and I arrived in the morning and the staff accommodated us by holding our luggage and suggested we use the changing rooms to start using the resort. We didn't get a second story room as requested but nevertheless the room was spacious and clean. Spacious, laid out resort on the beach (loved that you had to take walks to get around, which hopefully combatted some of the calories consumed). The large pool has plenty of room for all, lots of chairs, plenty of shade. Quality of food was vast and delicious. Each themed restaurant was great-not only did the cuisine taste authentic, but they had plenty of menu choices. Alcohol was top shelf and drinks were quickly made. Staff were genuinely nice and prompt with service.
Comment from
Jan 7, 2014
Dear Wendy from New York City Thank you for taking the time to write your feedback regarding your stay at the Valentin Imperial Maya. We are pleased to read your positive comments , It is a pleasure to know that you enjoyed our services and facilities. It will be always a pleasure to welcome you back at VIM . Wishing you all the best,
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Resort in Riviera Maya

Posted Apr 3, 2014
Pros: Food is outstanding and the staff will go out of their way to accommodate your every need. A great place to stay.
Cons: No....
Great pool and the beach area is incredible. You can walk in either direction and not be bothered by anyone. Biggest pool I have ever been in. There is also a quiet pool too. On the other side of the buildings.
Comment from
Jan 7, 2014
Dear recent VIM Guests, We would like to thank you for taking the time to provide us with your feedback on your recent stay at the Valentin Imperial Maya. We are very pleased to know that you have enjoyed our beach and pool. We looking forward welcoming you back in a near future. Warm regards,
3 out of 5
by joseph from Michigan

Beautiful beach didn't like dinner restaurants

Posted Apr 2, 2014
On vacation 85 degrees didn't like spending 2 hrs everynite for dinner and having to wear long pants for guys next too impossible to get second cup of coffee at breakfast staff was to busy seating people and folding napkins everything everytime you went to the buffet
Comment from
Jan 2, 2014
Dear Joseph from Michigan , Thank you for your comments regarding your recent stay at the Valentin Imperial Maya. We are very disappointed to learn that we did not meet your expectations and would like to take this opportunity to apologize for any inconveniences you experienced during your stay. We are sorry to know that the dress code provided was not the adequate to complete your requirements. We have implemented a dress code to create an elegant ambience in most of our restaurants. We have air condition units in our restaurants so that our guests are comfortable when wearing formal attire. We always appreciate our guests' contribution, suggestions and comments which help us find out about their preferences. We hope that despite of this situation you afford us the opportunity to serve you again at the Valentin Imperial Maya. Warm regards from the VIM,