Ratings based on 1,530 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Swim up

Posted May 25, 2015
Pros: It is clean friendly and always had a good night life at the plaza
Cons: When you first get there the people that check you in could be nicer the man we got didn't seem very welcoming and that is our 1st impression
Location: Half hour from the airport just stay in the resort but the did offer trip
The hotel was very nice we stayed at the swim ups it was nice to just walk out you door and go in the pool. The ocean was very close with a nice bar. The servers were great we're ever you were be it at the pool, ocean or restaurants. I have nothing to complain about.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Palm Springs, Ca

Destination Hotel

Posted May 22, 2015
Pros: The food in all of the restaurants was wonderful. The nightly music in the plaza was great, for all ages.
Cons: More pool chairs.
Location: Excursions to snorkeling, Mayan ruins and more.
We had a wonderful family vacation here. The property had so many things to do or if you wanted to just lay by the pool or on the beach that was fantastic.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel that was close to the pool and beach.

Posted May 19, 2015
It was a great hotel and the staff was very nice and helpful. The restaurants were terrific as well.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Berlin, MD

Excellent accommodations and staff!!!!

Posted May 17, 2015
We recently stayed at the Valentin Imperial Maya for 5 days and my only regret is that we didn't stay longer. The room (imperial suite) was above and beyond phenomenal! The staff was super friendly and they always had activities going on for the guests. The resort is very picturesque, does require some walking but definitely worth it. Finally, the food was above par for most all inclusives.
Comment from Hotel Management
May 20, 2015 by Customer Service Manager VIM, Hotel Management
Dear recent VIM Guests from Berlin Thank you for contributing with such an extensive review. We highly appreciate your comments and feedback on the impressions of your recent stay. Receive our warmest regards from the Mexican Caribbean!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Great resort - everything within walking distance

Posted May 15, 2015
Pros: Imperial Suite was very comfortable ... very spacious ... separate closets for my wife and I ... my wife and I also enjoyed the Jacuzzi on the balcony
Cons: The dinners ... especially the Italian dinners @ Il Olivo ... they don't need to be extravagant - just authentic Italian American style
Location: Tulume was OK ... but snorkeling in the cenote @ Aktun Chen and snorkeling with sea turtles @ Akumal was better
My wife and I enjoyed our stay @ Valentin Imperial Resort for our 23rd Wedding Anniversary (from May 2nd thru May 9th 2015) ... Imperial Suite was wonderful ... We met many polite and professional resort staff and tipped on many occasions ... Breakfast omelettes were excellent ... Grilled lunch @ main pool and at the Mar y Tierra Restaurant were wonderful ... Dinner @ L'Asace was great but dinner could be better @ L' Olivo - just need to introduce more authentic meals with Italian - American style ... We loved the peaceful beach in the mornings (didn't mind the sea weed that much) and then headed for the main pool in the afternoons for more sun, drinks, and snacks ... Overall we had a great time meeting many couples and had a very relaxing week of fun!!!
Comment from Hotel Management
May 15, 2015 by Customer Service Manager VIM, Hotel Management
Dear recent VIM guest from New Jersey, We greatly appreciate your review and the details you have shared . It is a pleasure to know that you enjoyed most of our services and facilities. Thank you also for bringing to our attention the Italian restaurant, Rest assured that corrective actions in this area you have highlighted will be taken with our F&B manager in order to improve our service in the future. We hope to have another opportunity to welcome you back in the near future. Best regards,
4 out of 5
Recommended
for Couples
by A verified travelerfrom South Carolina

All inclusive Riviera Maya

Posted May 13, 2015
Pros: Expansive facilities with very attractive grounds, lots of plants and animal life, provides a very tropical feel. Wide variety of good food, nice pool
Cons: I would like to have the room cleaned earlier in the day typically that didn't happen until 4-5.
Location: Tulum architectural ruins, Isle of Majeres.
This is my second stay at the hotel. It is an older facility and in some places this shows. However the facilities are clean and well cared for. The staff is very good and everything seems to run very efficiently. I think the food quality and variety is good especially compared to other all inclusive resorts I have visited. Night life is somewhat limited but this is not an issue for my wife and I, we go to enjoy the beach and sun. Overall very good for the money.
Comment from Hotel Management
May 15, 2015 by Customer Service Manager VIM, Hotel Management
Dear recent VIM Guests from South Carolina Thank you for writing a review about your recent stay at our hotel. Be sure that your comments about the cleanliness will be shared with our housekeeping staff and manager in order to take the corrective measures and avoid situations, such as you described, in the future. We appreciate your feedback, and will keep your comments in mind as we continually work to improve our guest experience. We hope you’ll consider staying with us again so that we may accommodate you with the quality service and stay you expect from us. Best regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Beautiful Resort with a wonderful staff

Posted May 13, 2015
My wife and I spent 8 days and 7 nights at the Valantin for our honeymoon, and it was nothing short of amazing. The resort is beautiful with a wonderful layout, although you do have to do some walking. They have a wonderful staff and I'd have to say 95% speak fluent English. We had a Golden Jr Swim Up Suite that was along a some what private "lazy river", but with no current. It had a bar along the side and servers walking around to take your orders. The food was superb at everyone of the 7 restaurants and we also had a romantic dinner on the beach. Every night we saw excellent entertainment in the theater followed by music in the square. I was also able to see every Chicago Blackhawks playoff game at the sports bar, while my wife went shopping at their jewelry and clothing stores. With the friendly staff, superb food/drinks (Martini Bar opens st 8am), vast amount of entertainment and beautiful view of the ocean, I would recommend the Valentin to everyone looking for a wonderful place to stay at while in the Rivera Mia.
Comment from Hotel Management
May 13, 2015 by Customer Service Manager VIM, Hotel Management
Dear recent VIM Honeymooners from Chicago Thank you for such wonderful comments regarding your honeymoon at our Valentin Imperial Maya. We know that our Associates will be truly motivated by your kind words about your experiences. The hotel and the surrounding areas our unique and being a big, intimate property, really makes a visit to the Riviera Maya a special one. Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya to celebrate your first anniversary! Wishing you all the best,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Another fine vacation at this beautiful resort!

Posted May 12, 2015
Pros: My favorite pool anywhere!!
Cons: Some updating should be started in the rooms to keep things fresh.
4th visit here and it was another great vacation. The grounds are beautiful, rooms clean and well appointed. The turndown service is very nice in the evening. Food is always good. I love having lunch enjoying the ocean view. I have to mention a few staff members who really made this an exceptional visit. Indira at registration, Jonathan the pool/beach concierge who was OUTSTANDING, and Carlos our building concierge. The wait staff everywhere is terrific. Again a few specifics... Enrique at Mar/Tierra, Pablo at The Corner the hostesses at le Marche and Teresa at olivio. We will likely be back next year.
Comment from Hotel Management
May 13, 2015 by Customer Service Manager VIM, Hotel Management
Dear recent VIM Guests Thank you for your feedback and for pointing out areas where improvement can be found. We look forward to welcoming you back in the near future. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Desdemona, Texas

Was a beautiful resort couldn't have had a better.

Posted May 11, 2015
Me an my wife love it there food was on point room service was fantastic an they took care of us very well.
Comment from Hotel Management
May 15, 2015 by Customer Service Manager VIM, Hotel Management
Dear recent VIM Guests from Mona, Texas We truly appreciate the time you have taken to share with us your impression about your stay at VIM. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to serving you again in the near future! Best regards
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Nice big resort

Posted May 10, 2015
Had a great time. 6 days was just enough. Beach was nice, lots of seaweed. People hog pool and beach chairs so get out early to save a spot. Food was good but if you expect big city quality you will be disappointed, it's Mexico not a$100 steak joint. Pool was excellent. Friendly people. Staff was helpful and always attentive to our needs. Very large, lots of walking. And it's Hot ! So belly up to the pool bar and have fun.