Ratings based on 1,296 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

The staff made this hotel a 5 star experience!

Posted Jul 28, 2014
Pros: The staff, the food, and the beach!
Cons: A bit more shuttle service!
Location: Two of the couples with us went to a nearby Jungle Spa run by a woman from Ohio, benefitting the Mayan women. They said it was awesome!
Yes, it's a bit of walking. Yes, building 1, where we stayed is a bit older, but very comfortable! The staff of the hotel is WONDERFUL! A big thank you to adorable Eva, our server on the beach! It was hot, we were at the other end, and she kept trudging back to us! She is a very hard-working woman, as is the entire staff at the Valentin! They are devoted to making sure that everyone is happy and comfortable! Had an amazing experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from cupp

Best beach in Mexico. Everything was incredible.

Posted Jul 27, 2014
Everything is incredible. If you are having a hard time deciding where to go, choose the Valentine. We stayed in a golden suite and couldn't have been better, you have the nice lazy river type pool in your back yard, the party main pool is close, as well as the beach. The only negative I ever see in reviews for this place is the size. Don't get me wrong, the place is huge, but if that's your biggest complaint then you must be doing something right as a resort. And too big is far better than too small. Food is incredible at every restaurant, staff is always able and willing to help in any way. 2nd time here, and just as amazing as the first.
Comment from Hotel Management
Jul 30, 2014 by Subdirector, Hotel Management
Dear returning Guests from Cupp In the name of all Valentin imperial Maya, receive our most sincere appreciation for your loyalty to our resort. Thank you for taking a moment of your valuable time to submit your feedback regarding your second stay at the VIM. We are delighted that you had a wonderful time and would like to thank you for your gracious comments about our people and our food. We would love to welcome you back for your 3rd stay , In the meantime we send you our warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Perfect Adult Vacation Resort

Posted Jul 27, 2014
The service, food, drinks, beach and quiet pool are wonderful. This is one of the nicest resorts in the Riviera Maya
Comment from Hotel Management
Jul 30, 2014 by Subdirector, Hotel Management
Dear Tom from NC What beautiful words to describe our resort ! We thank you very much for having chosen our Hotel for your vacation. We hope to have the chance to welcome you back again in the future . Wishing you all the best
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2014
I stayed in at the resort around July 4th, 2014. The eco hotel where I am usually stay was sold out. I was looking for a quiet get away, for that purpose it might be not the best choice. It mainly a couple hotel, I was traveling on my own, to get away from the civilization. Initially I was given a suit not too far from their life entertainment center and could hear some noise at night. However the hotel staff was very understanding and I was able to move to the room next to the sea. I would not recommend the resort for the solo travelers, guess it’s good for couples.
Comment from Hotel Management
Jul 30, 2014 by Subdirector, Hotel Management
Dear recent VIM Guest , We would like to thank you, your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the community. We also have carefully reviewed the information you mentioned above regarding traveling alone , we have taken your observation up with our team in order to improve that service. Thank you once again for your comments and we look forward in welcoming you back very soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2014
Loved absolutely everything! Everyone at the resort was extremly helpful and kind
Comment from Hotel Management
Jul 23, 2014 by Subdirector, Hotel Management
Dear recent VIM Guests , We are grateful for your positive review published on Expedia, It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin Imperial Maya. We appreciate the fact of highlight the personal attention from our staff, reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to them. We hope to be able to host you many more times in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Very nice and relaxing...

Posted Jul 21, 2014
Positives: food and wait staff top quality. Friendly people, accommodating, hotel was well kept and looked beautiful. The grounds were huge. Swim up bar and poolside was nice. Negatives: lock everything up in safe. While we were there a couple said they had money and cell phones stolen from room. Some overly drunk people in pool were abnoxious but bar tenders did a good job not serving them anymore.
Comment from Hotel Management
Jul 23, 2014 by Subdirector, Hotel Management
Dear Cheryl from Long Island, NY Thank you very much for your review including your observations. As you may know, comments from our guests are important for us because you let us know the exact elements in which we have to work on One of our main objectives is to ensure the safety and wellbeing of our Guests providing a complimentary safety deposit box in the room to leave personal belongings and establishing control systems and internal rules, the laptop size safe deposit box is accessible only with a 4 digit code that is selected by the guest. Looking forward to serve you again in the near future! Truly yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Once again, wonderful!

Posted Jul 20, 2014
This was our third time at the Valentin Imperial Maya ad we weren't disappointed. The resort is great and the staff is better. Third year in a row we no complaints. Looking forward to going back in 2015.
Comment from Hotel Management
Jul 26, 2014 by Subdirector, Hotel Management
Dear Mike from indiana , We would like to thank you for your review and your loyalty for the Valentin. It is always a pleasure to have you home. We were happy to know that you enjoyed your stay once again in our resort; comments like yours motivate all our staff to continue working hard. We would be more than happy to welcome you back for a fourth holiday in our resort. Receive our warmest regards,
Comment from Hotel Management
Jul 26, 2014 by Subdirector, Hotel Management
Dear Mike from indiana Wow third time with us! we are very grateful for your preference and confidence. On behalf of all our staff we would like to thank you for consider Valentin Imperial Maya your second home and for give us the opportunity to be a little part of your memories. Regards
5 out of 5
Recommended
for Couples
by A verified traveler from California

Ideal Resort Vacation

Posted Jul 19, 2014
Pros: Cleanliness, food, and close proximity to the beach. AND NO KIDS, ADULTS ONLY.
Cons: Nightly entertainment.
During our stay at the Valentin Imperial Maya, we were very impressed with the cleanliness of the property's gardens, common areas, and rooms. Check in / check out was effortless and the staff were friendly. The food was excellent (chicken, steak, and certain seafood cooked to order fajita style or by itself) and the dining areas were very clean and comfortable. I have been to other All-Inclusive resorts and this ranks among the best (Sandals and Couples). My only gripe about the resort was that with hotel staff accepting gratuities (in the restaurant, at the bar, and room service), it takes away from the All-Inclusive. Other resorts have their staff refuse to accept any gratuities which gives the impression that the resort is taking care of their people.
Comment from Hotel Management
Jul 23, 2014 by Subdirector, Hotel Management
Dear Alex from California, We appreciate the time dedicated to write your opinion about your stay at our resort. We have carefully reviewed the information you mentioned above and regarding the Tips , your observations you have been brought to the attention of department ‘managers in order to confirm to all our staff that tipping is at our guest’s discretion and in no way our staff will ever ask for gratuity for their services. We truly appreciate your comments since this help us to improve our service levels and product. Hope we have the opportunity to welcome you back in the near future. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great Resort but food was just okay

Posted Jul 18, 2014
Pros: The Resort as a whole it beautiful. The pool and beach are spectacular as well.
Cons: The food. The buffets were just okay. The Mexican restaurant and Italian were good. Hibachi was fun but food was just okay.
Location: Close to the airport yet far enough away so that you get more beach space
The Resort and Beach was absolutely beautiful. Our room was right on the beach and it was amazing. The staff was great. It always feels good when your waiter remembers you every time you come in. The night time shows were pretty fun. A few nights we were there they had vendors selling things at night which is a great time to get cheap souvenirs. The pool was huge and lots of available chairs all day at both the pool and beach even when the resort was sold out.
Comment from Hotel Management
Jul 23, 2014 by Subdirector, Hotel Management
Dear Stephanie from Wisconsin , We would like to thank you, on behalf of every employee at the Valentin Imperial Maya. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the community. We also have carefully reviewed the information you mentioned above and regarding our food , we have taken your observation up with our food & beverage manager in order to improve that service. Thank you once again for your comments and we look forward in welcoming you back very soon. Regards,
Comment from Hotel Management
Jul 23, 2014 by Subdirector, Hotel Management
Dear Stephanie from Wisconsin , We would like to thank you, on behalf of every employee at the Valentin Imperial Maya. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences with the community. We also have carefully reviewed the information you mentioned above and regarding our food , we have taken your observation up with our food & beverage manager in order to improve that service. Thank you once again for your comments and we look forward in welcoming you back very soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Arizona

Great Hotel & Great Beach

Posted Jul 16, 2014
Pros: The décor, the cleanliness, the friendly service, the food, but most of all the sandy beach.
Cons: While at the beach, it always took a very long time (about one hour) to get drinks from the waiter. Perhaps having more waiters on the beach.
My husband and I brought a group of family and friends to celebrate my 50th Birthday. Except for my husband and I, no one else had been to the Mayan Riviera. This was our first time staying at the Valentin. It surpassed my husband and my expectations and it totally blew away the rest of the group. The facility is just gorgeous, the staff is always professional and friendly and the beach is by far the best I've seen in the area. I totally would recommend it to anyone looking to be pampered. It was truly my definition of Paradise.
Comment from Hotel Management
Jul 20, 2014 by Subdirector, Hotel Management
Dear Amelia from Phoenix, Arizona, Thank you very much for having chose Valentin Imperial Maya to spend your vacations. Exceed your expectations is our goal, we are very glad that you experienced a wonderful time with us. We will be happy to see you again so do not hesitate to let us know as soon as you are ready to return. Warm regards,