Ratings based on 1,348 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Connecticut

Excellent All Inclusive Resort

Posted Sep 28, 2014
Pros: Everything! Beautiful property, great food, great staff, awesome beach and endless free drinks!
Cons: Shower door does not seal shut, so the floor got flooded every time. Dress code restrictions prevented us from trying the other great restaurants.
Location: Never left the property, there was plenty to do onsite. However, next time I would like to go shopping in Playa del Carmen.
Everything was GREAT! All of the staff members were very helpful and easy to talk to and went out of their way to make sure we had everything we needed. Special Thanks to Rafael & Milagros with the "GO" Activities group, they were both awesome! Also want to thank Housekeeping for the birthday surprises that they left in our room for me, that was so thoughtful. Did not get to speak to the concierge, but would like to apply points toward future stays.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great all inclusive in Riviera Maya

Posted Sep 27, 2014
It was great; very clean and beautiful. The staff were very nice as well. The pool is huge and beach is beautiful. We enjoyed our stay very much so!
Comment from Hotel Management
Sep 30, 2014 by Subdirector, Hotel Management
Dear recent VIM Guest, Our biggest satisfaction is to know that our guests have enjoyed their stay with us in VIM, on behalf our staff, thank you for sharing your feedback from your heart with the community of Expedia It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken back home.. Best wishes for you , we look forward to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from ny,ny

great hotel!

Posted Sep 27, 2014
everything was perfect! loved the hotel! beautiful beach and great restaurants!
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

3rd Visit.. Planning the 4th trip

Posted Sep 26, 2014
Pros: At times it seem you have the hotel to yourself. not over booked...
Cons: I would like a boardwalk out to the the huts on the beach.. it would be easy to access than walking in all the sand.
Location: There is several companies on site at Valentin to plan any type of excursion you desire.
Food is very good in all the restaurant, the grounds are beautiful, beach is wonderful and the staff is great.. (I have seen several staff members every year for the last three years.)
5 out of 5
Recommended
for Couples
by A verified traveler from Rhode Island

10 of 10

Posted Sep 21, 2014
Pros: Romantic, tropical, spacious
Cons: Absolutely nothing
Location: We stay on the resort to enjoy the full all-inclusive amenities and to relax.
10 for 10 September 1 to September 9, 2014 Our tenth trip to the Valentin Imperial Riviera Maya the 1st week of September to celebrate our anniversary was also a 10 as has been the case on our previous nine trips over the past 5 years. We enjoy this resort immensely for a variety of reasons. The grounds, the food, the rooms, but a great deal of the enjoyment is from the staff. As soon as we drove onto the grounds of the Valentin everything changed from the ride on highway 307, it was green and lush and manicured. The grounds staff works amazing hard to keep the romantic, tropical feel of the resort. This is a large resort with over 500 rooms but you never feel crowded. Our friends ask why there aren’t people in our picture and we say it is because the grounds and walkways are designed to make it feel intimate. Walking around the resort at night is easy with the extensive mood lighting on the paths and roads as well as the soft music playing from hidden speakers. As a member of the “Loyalty Program” for returning guests there are numerous advantages once you reach the resort. Our room was in building 6 on the 3rd floor and we overlooked the swim up pool and could see the ocean over the beachfront buildings and hear it clearly as we sat on our balcony. The room was perfect for the little time we spent in it. We had all the amenities such as a stocked mini frig and Wi-Fi service. The housekeeping staff does an excellent job of cleaning and changing linens and towels in the morni
Comment from Hotel Management
Oct 1, 2014 by Subdirector, Hotel Management
Dear Bob from Rhode Island In the name of all Valentin imperial Maya, receive our most sincere appreciation for your loyalty to our resort. Thank you for taking a moment of your valuable time to submit your feedback regarding your recent stay at the Valentin. We are delighted that you had a wonderful time and would like to thank you for your gracious comments about our grounds, the food, the rooms. We would love to welcome you back for your new stay , In the meantime we send you our warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Wonderful resort

Posted Sep 18, 2014
Pros: It's Spanish style, I like design , rooms are beautiful, landscaping in well maintained, stuff is working hard to make sure we are happy.
Cons: I wish some Privilege beach beds would be removed and put more beach chairs for normal visitors. They were empty all the time. Same at the pool.
It was our first visit to Valentin Imperial and I loved it. I usually don't go back to a resort I stayed , but I will return to this one.
Comment from Hotel Management
Sep 21, 2014 by Subdirector, Hotel Management
Dear recent guest, We are grateful for your positive review published , It is really important to us to receive positive comment as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin Imperial Maya. Reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to the VIM team. Thank you also for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya. Warmest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

The Valentin Imperial Maya is Awesome!!!

Posted Sep 16, 2014
Pros: We loved everything, the service, the food, our room, the massive pool with 2 swim up bars and all of the top shelf beverages...
Cons: Our only complaint was that we did not have a view of the ocean from our room, however, we still had a nice balcony with a view of the pool.
Location: The town of Playa Del Carmen is only about a 12 minute taxi ride from the hotel which allowed for easy access to shopping and other fun activities.
The Valentin Imperial Maya was not just an experience for the mind and body, but also for the taste buds. My wife and I have been to many all inclusive resorts in Mexico and the food at the Valentin was phenomenal. As a former Soux Chef I usually have low expectations for the food in Mexico, and rarely eat steak or Italian when there. The Valentin was definitely the exception and impressed us the very first night. We had arrived late and did not want to get dressed up so we went to the Sea Side Restaurant Tierra (casual dress OK). My wife had the Filet Mignon with Gorgonzola Sauce and I had the Ribeye with Béarnaise. Both steaks and all sides were absolutely delicious and not a morsel was left on either plate. The second night we went to Restaurant Ginger and enjoyed the Hibachi Grill. The other couples at the table were great fun and the food was as good as any Japanese Steak house we have ever been to. The French Restaurant L'Alsace was another hit. I had the Salmon with Chardonay Sauce and my wife had the Filet with Burgandy sauce. Both meals were fantastic and once again we both ate everything and were completely satisfied. The Baked French Onion Soup was the best I have ever had and I am a soup expert. Our last night we went to the Indonesian Restaurant Taman Sari and once again were not disappointed. We started with the Spring Rolls which were outstanding, then I had the Seafood Curry with Basmati Rice and my wife had the Pad Thai, both were incredible!
Comment from Hotel Management
Sep 21, 2014 by Subdirector, Hotel Management
Dear Jim and Kristen, We would like to thank you, on behalf of every employee at the Valentin Imperial Maya. Your comments were truly a pleasure to read and we appreciate that you took the time to share your experiences. We look forward to welcome you back for a next visit at the Valentin Imperial Maya resort. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Worth

Nice resort, swim up room

Posted Sep 15, 2014
Pros: Adults only - not boring by any means. Just no shenanigans by a bunch of drunk kids at 3 am!
Cons: The only 'improvement' is actually an addition. A dinner buffet option would have been nice!
Our patio opened up to the pool and lazy river!! We had a swim up room. Breakfast and lunch buffets were great, as were the snack buffet by the pool. The restaurants had phenomenal service - the hors d'oeuvres served before dinner were delicious, the table settings were lovely, the wait staff was attentive and food was excellent! All staff were friendly from the concierge to the gardeners. My only issue was the rock hard bed, but I'd go back!!!
Comment from Hotel Management
Sep 18, 2014 by Subdirector, Hotel Management
Dear cindy, Thank you for coming to the Valentin Imperial Maya. We fell so happy to read that you have enjoyed yourselves. We sincerely hope to have the pleasure of welcoming you back to our resort in the near future. Kindest regards from the Mexican Caribbean.
5 out of 5
Recommended
for Couples
by A verified traveler from Minnesota

Beautiful Vacation

Posted Sep 14, 2014
Pros: The beach, the facilities, the food, the bars
Cons: To have a nightclub
Everything was awesome, the food, the facilities, the bars, the beach. Maybe the only thing I can say is to have the DJ as a nightclub at least one night on the Palenque with the lights and loud music (not to depend of the weather)
Comment from Hotel Management
Sep 16, 2014 by Subdirector, Hotel Management
Dear Alfredo from Minnesota We would like to send you our warmest appreciations for taking the time to write a review about your recent stay at the Valentin. We will also forward your comments and suggestions regarding the nightclub as your feedback are very important to us since it helps us improve on a daily basis. We are happy and enthusiastic we met your expectations and would love to welcome you back . Thanks again and all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from utah

very nice hotel.

Posted Sep 12, 2014
Pros: The staff and cleanliness. No kids.
Cons: the menu in the restaurants and the speed in which they served. the room service menu can use some improvement too.
Location: the location was what we where looking for because we want to rest.
we went to The Valentin for a family reunion. The staff are very friendly and helpful. the hotel is well maintained. The room services menu could be improve as well some of the restaurants. Since the hotel was not full they should made available the palapas to the guests. Over all very nice.
Comment from Hotel Management
Sep 16, 2014 by Subdirector, Hotel Management
Dear princess from utah We greatly appreciate your review and the details you have shared for the Expedia community and for the future VIM guests. The hotel team is committed to providing a friendly and helpful atmosphere and we are pleased that you experienced this commitment. We took good note of your observations regarding the room services menu and palapas with the appropriate person and we are sure the area you specify that need attention will be attended and whatever needs to be done will be. We appreciate your feedback, and will keep your comments in mind as we continually work to improve our guest experience. We hope you’ll consider staying with us again so that we may accommodate you with the quality service and stay you expect from us. Best regards,