Ratings based on 1,290 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2014
Loved absolutely everything! Everyone at the resort was extremly helpful and kind
5 out of 5
Recommended
for Couples
by A verified traveler from California

Ideal Resort Vacation

Posted Jul 19, 2014
Pros: Cleanliness, food, and close proximity to the beach. AND NO KIDS, ADULTS ONLY.
Cons: Nightly entertainment.
During our stay at the Valentin Imperial Maya, we were very impressed with the cleanliness of the property's gardens, common areas, and rooms. Check in / check out was effortless and the staff were friendly. The food was excellent (chicken, steak, and certain seafood cooked to order fajita style or by itself) and the dining areas were very clean and comfortable. I have been to other All-Inclusive resorts and this ranks among the best (Sandals and Couples). My only gripe about the resort was that with hotel staff accepting gratuities (in the restaurant, at the bar, and room service), it takes away from the All-Inclusive. Other resorts have their staff refuse to accept any gratuities which gives the impression that the resort is taking care of their people.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great Resort but food was just okay

Posted Jul 18, 2014
Pros: The Resort as a whole it beautiful. The pool and beach are spectacular as well.
Cons: The food. The buffets were just okay. The Mexican restaurant and Italian were good. Hibachi was fun but food was just okay.
Location: Close to the airport yet far enough away so that you get more beach space
The Resort and Beach was absolutely beautiful. Our room was right on the beach and it was amazing. The staff was great. It always feels good when your waiter remembers you every time you come in. The night time shows were pretty fun. A few nights we were there they had vendors selling things at night which is a great time to get cheap souvenirs. The pool was huge and lots of available chairs all day at both the pool and beach even when the resort was sold out.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Arizona

Great Hotel & Great Beach

Posted Jul 16, 2014
Pros: The décor, the cleanliness, the friendly service, the food, but most of all the sandy beach.
Cons: While at the beach, it always took a very long time (about one hour) to get drinks from the waiter. Perhaps having more waiters on the beach.
My husband and I brought a group of family and friends to celebrate my 50th Birthday. Except for my husband and I, no one else had been to the Mayan Riviera. This was our first time staying at the Valentin. It surpassed my husband and my expectations and it totally blew away the rest of the group. The facility is just gorgeous, the staff is always professional and friendly and the beach is by far the best I've seen in the area. I totally would recommend it to anyone looking to be pampered. It was truly my definition of Paradise.
Comment from Hotel Management
Jul 20, 2014 by Subdirector, Hotel Management
Dear Amelia from Phoenix, Arizona, Thank you very much for having chose Valentin Imperial Maya to spend your vacations. Exceed your expectations is our goal, we are very glad that you experienced a wonderful time with us. We will be happy to see you again so do not hesitate to let us know as soon as you are ready to return. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Central NJ

Great Adult-only All-inclusive

Posted Jul 16, 2014
Pros: Very clean and up-to-date. Attentive staff and excellent restaurants.
Cons: Allow gentleman to wear nice shorts to dinner - especially when it's warmer out!
Location: Excursions can be arranged directly through hotel. Airport is about a 30 minute ride.
We had a wonderful stay at the Valentin Riviera Maya. Beautiful property and excellent service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fourth stay was even better than before!

Posted Jul 14, 2014
Pros: Food, Room, Cleanliness, Service, BEACH
Cons: room service menu
This was our fourth visit to the Valentin. Everything we already loved was still wonderful ... food, staff, beach, rooms, service... They have made even more improvements including the new beach bar and bali beds on the beach. Though we like to try new places, the Valentin remains our home base and we look forward to returning soon!
Comment from Hotel Management
Jul 17, 2014 by Subdirector, Hotel Management
Dear returning Guests , In the name of all Valentin imperial Maya, receive our most sincere appreciation for your loyalty to our resort. Thank you for taking a moment of your valuable time to submit your feedback regarding your recent stay at the Valentin. We are delighted that you had a wonderful time and would like to thank you for your gracious comments about our people , our food , etc... We would love to welcome you back for your 5th stay , In the meantime we send you our warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Posted Jul 11, 2014
This place was amazing. Our first time at an all inclusive resort, and it could not have been better. Food was excellent, staff was incredible. Will be coming back hopefully for our wedding. Only thing I would recommend is to avoid Spirit airlines if you can, but that has nothing to do with the resort. It was the best vacation we have ever been on.
Comment from Hotel Management
Jul 15, 2014 by Subdirector, Hotel Management
Dear Mike from Dallas Thank you for your wonderful review. We are happy to know that you received a superior level of service and that this had such an impact on your vacation, we are very proud of each and every employee and they are definately a big part of the vacation experience. we are glad that you felt pampered during your stay. Thank you for choosing the VIM for your holiday and we hope to share many more in the future. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago il usa

Everything was perfect!!

Posted Jul 10, 2014
Best food at an all inclusive we've ever had. The pools were great and the beach was beautiful. The staff was really nice and accommodating (except rep from best day travel who called EVERY morning at 7:30 to try to get us to come schedule our airport pick up but who really wanted to give my bf a loonng sales pitch about excursions they sell. I even told him to stop calling, but sure enough he called again in day 3). Property was large enough for me to get in 5-6 miles each day.
Comment from Hotel Management
Jul 15, 2014 by Subdirector, Hotel Management
Dear beckie from chicago We are pleased to read the positive comments on your recent stay at Valentin Imperial Maya. It is a pleasure to know that you enjoyed our services and facilities. Regarding the best day travel’s rep, we have passed a copy of your comments their customer service in order to follow up with reps and ensure they will work in this matter to avoid any similar circumstance in the future.Thank you for bringing the matter to our attention. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Tropical paradise

Posted Jul 9, 2014
To be completely honest I was nervous about booking at this resort. I compared it to other hotels and re-read the reviews for a couple of days before I booked it. So glad I did. The resort and food are wonderful and my husband and I only stay at 5 star resorts. The only negative comment I have is the lack of ocean views. There are no rooms with ocean views.
Comment from Hotel Management
Jul 10, 2014 by Subdirector, Hotel Management
Dear Mrs M from New Jersey We are happy to know that you had chance to enjoy our “food” and especially that you had a nice getaway with us. Thank you also for bringing to our attention the ocean view and in order to avoid any misunderstanding, we would like to confirm you that Emerald Jr. Suites enjoy an oceanfront location but the view of the ocean may be obstructed by vegetation and is not guaranteed. We hope that despite of this situation you afford us the opportunity to welcome you back for your first anniversary or whenever you like. Wishing you all the best,
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel imperial maya all inclusive

Posted Jul 7, 2014
I went for my honeymoon and was exelent!!!! The food was exelent Breakfast , lunch. Omg. The buffet was. Delicious i will reconend this hotel to all my friends. The restaurants are 5 stars and the food is magnificant and all the staff was very outstanding
Comment from Hotel Management
Jul 9, 2014 by Subdirector, Hotel Management
Dear recent VIM Honeymooners, Congratulations again on your marriage and wow! What beautiful words to describe our food and staff members! We thank you very much for having chosen our Hotel for your honeymoon and we hope to welcome you back for your first anniversary or whenever you like. Wishing you all the best,