Ratings based on 1,341 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Worth

Nice resort, swim up room

Posted Sep 15, 2014
Pros: Adults only - not boring by any means. Just no shenanigans by a bunch of drunk kids at 3 am!
Cons: The only 'improvement' is actually an addition. A dinner buffet option would have been nice!
Our patio opened up to the pool and lazy river!! We had a swim up room. Breakfast and lunch buffets were great, as were the snack buffet by the pool. The restaurants had phenomenal service - the hors d'oeuvres served before dinner were delicious, the table settings were lovely, the wait staff was attentive and food was excellent! All staff were friendly from the concierge to the gardeners. My only issue was the rock hard bed, but I'd go back!!!
Comment from Hotel Management
Sep 18, 2014 by Subdirector, Hotel Management
Dear cindy, Thank you for coming to the Valentin Imperial Maya. We fell so happy to read that you have enjoyed yourselves. We sincerely hope to have the pleasure of welcoming you back to our resort in the near future. Kindest regards from the Mexican Caribbean.
5 out of 5
Recommended
for Couples
by A verified traveler from Minnesota

Beautiful Vacation

Posted Sep 14, 2014
Pros: The beach, the facilities, the food, the bars
Cons: To have a nightclub
Everything was awesome, the food, the facilities, the bars, the beach. Maybe the only thing I can say is to have the DJ as a nightclub at least one night on the Palenque with the lights and loud music (not to depend of the weather)
Comment from Hotel Management
Sep 16, 2014 by Subdirector, Hotel Management
Dear Alfredo from Minnesota We would like to send you our warmest appreciations for taking the time to write a review about your recent stay at the Valentin. We will also forward your comments and suggestions regarding the nightclub as your feedback are very important to us since it helps us improve on a daily basis. We are happy and enthusiastic we met your expectations and would love to welcome you back . Thanks again and all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from utah

very nice hotel.

Posted Sep 12, 2014
Pros: The staff and cleanliness. No kids.
Cons: the menu in the restaurants and the speed in which they served. the room service menu can use some improvement too.
Location: the location was what we where looking for because we want to rest.
we went to The Valentin for a family reunion. The staff are very friendly and helpful. the hotel is well maintained. The room services menu could be improve as well some of the restaurants. Since the hotel was not full they should made available the palapas to the guests. Over all very nice.
Comment from Hotel Management
Sep 16, 2014 by Subdirector, Hotel Management
Dear princess from utah We greatly appreciate your review and the details you have shared for the Expedia community and for the future VIM guests. The hotel team is committed to providing a friendly and helpful atmosphere and we are pleased that you experienced this commitment. We took good note of your observations regarding the room services menu and palapas with the appropriate person and we are sure the area you specify that need attention will be attended and whatever needs to be done will be. We appreciate your feedback, and will keep your comments in mind as we continually work to improve our guest experience. We hope you’ll consider staying with us again so that we may accommodate you with the quality service and stay you expect from us. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Livonia Michigan

Nice Place would recommend to a friend

Posted Sep 11, 2014
Pros: nice pool and grounds
Cons: Not enough air conditioned seating in eating areas
Location: Not a lot of stuff to do away from the hotel but plenty to do there.
Had a great time, but a little to much alcohol some of the people to handle.
5 out of 5
Recommended
for Couples
by A verified traveler from Atlanta

We loved it! Great Staff! Great food!

Posted Sep 8, 2014
Pros: Everything! The rooms are so clean and the food excellent and the staff so helpful
Cons: Nothing
Location: You can do many things- snorkeling - go to Play del Carmen for a shopping day and go to the Maya ruins
We stayed 6 nights. The room was beautiful as we chose king size on a suite. They have buildings and you to walk to the entertainment, therefore look for buildings 1 to 7 (closer to the entertainment) - The Hotel offers great restaurants with great food The staff is always so helpful and nice. They really take care of you. Recommended to everyone who wants to lay back and have fun!
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing getaway for mature couples

Posted Sep 6, 2014
Beautiful resort for couples who just want to relax! Not many singles or nightlife. Must get dressed up for all of the restaurants except one...kind of a hassle, but food was very good. Nicest staff ever! Pool closes way to early 7:30 I believe and swim up bar at 5:00 pm :( I would definitely recommend as a romantic getaway for Honeymooners or couples celebrating an Anniversary! I stayed Sept 1-5, 2014 BEAUTIFUL weather the whole time...very hot and humid but absolutely clear skies!
Comment from Hotel Management
Sep 9, 2014 by Subdirector, Hotel Management
Dear recent VIM Guests , Thank you for your visit and for sharing your experience with other travelers. Your satisfaction about our food and staff make us very satisfied happy. On the other hand ,we also have carefully reviewed the information you mentioned above and regarding the Pool and Bar , we have taken your observation up with our Bar in order to improve that service but would also like to confirm you that our swim up bar is open from 9am till 6 pm) . We hope that despite of this situation you afford us the opportunity to serve you again at the Valentin Imperial Maya. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Husband (61) and Wife (59) on vacation

Posted Sep 6, 2014
Pros: The couch in the room, no reservations at restaurants, no wrist bracelets, concierge at each building, no tickets for towels, top shelf drinks.
Cons: Shower to small, fridge warm, bathrooms closer to the beach.
Location: Location just wright not to far from airport. Did not leave the hotel.
My wife and I had a great time at the Valentin. We go to Mexico every year (try to). This year we were very lucky and got there twice. The Sun Palace in June and the Valentin in Aug./Sept. (2014) The last four years we have been staying at all adults resorts such as Secrets Capri twice, Secrets Silversands and now the Sun Palace and the Valentin. The rooms at the Valentin were clean, cool and spacious. The staff always had a good morning, afternoon or evening for everyone along with a smile. It is difficult to rank these four properties but for us Silversands would second and the other three are in a dead heat for first.
Comment from Hotel Management
Sep 8, 2014 by Subdirector, Hotel Management
Dear Augie from New Jersey We appreciate the time taken to share your comments following your recent stay with us here at VIM. It is great to receive such positive feedback about the staff and the hotel in general. We hope to have the chance to welcome you back on many future occasions and we will be happy to make every stay just as special for you. Kindest Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Chicago, IL

Wonderful couples hotel

Posted Sep 3, 2014
Pros: We loved the food and the staff was so friendly! Room services was 24 hrs and was wonderful. We stayed in a couple nights, very quick and delicious!!
Location: We didn't do anything other than stay on the resort.
My boyfriend and I just came back from this resort about a month ago and we had a wonderful time. Wanting to start off at the beginning of our trip. We were greeted with champagne while checking in and the bell boys took our luggage right away. The staff was very friendly throughout the entire trip. Our room was ready before 3pm which was wonderful. We went to get lunch and drinks, came back and it was ready. The room was beautiful just as promised. We stayed in the diamond suite, Jacuzzi inside and outside. They decorated our room for us one night which was beautiful. One thing I would advise everyone is to get to the beach early, like 6am because people take towels and set them on the beach chairs very early. We got there at 9am our first morning and everything was already taken. We knew better the next morning even though we only went to the beach 2 days. The pool was amazing! It was huge and the chairs were in the water which was great. We spent hours at the pool. The staff served drinks every 20 min. In the morning they had fruit at the pool, around noon they always had snacks for lunch. All the restaurants were wonderful. Our favorite was the French & Italian. The Mexican was okay & we didn't have a good experience at the Japanese. We didn't do the Indonesian, even though we heard great things about it! The hotel is very quiet and so relaxing for a place to get away. One amazing thing was they had hookah! My boyfriend and I are big fans, so we were very excited!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Loved every second of our weeks stay!! The staff were so friendly and the food was amazing! The beach was one of the most beautiful beaches I've ever seen! Will def go back!
Comment from Hotel Management
Sep 3, 2014 by Subdirector, Hotel Management
Dear recent VIM Guests , Thank you for your visit and for sharing your experience with other travelers. We are delighted that you had a wonderful time and would like to thank you for your gracious comments about our people and our food. We would love to welcome you back . In the meantime we send you our warmest regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
We had a wonderful time! The resort is big but didnt feel like it was packed. The main pool is huge with 2 swim up bars which was where we spent most of our time. Room service was an added bonus as well as free wi-fi!