Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom New Jersey

Beautiful, Breathtaking and Romantic Hotel~

Posted Dec 3, 2014
Pros: They have only 41 private villas with heated swimming pools that makes this hotel so special. Hotel is very quiet and not crowded.
We visited the hotel for our 2nd anniversary~ We got married in Cancun and wanted to go back~ Hotel is extremely private in the middle of the Mayan Jungle with amazing staff. The reason why we chose the hotel was because it was a pet friendly hotel. Our two little babies were the ring boy and flower girl on our wedding and wanted to take them back to Mexico. They had all the amenities to accommodate us and our 2 little dogs. The staff was so kind to upgrade our room on our last day as a gift to us~ such a romantic hotel. Could have not asked more. Staff was extremely friendly and did such an excellent job to make us feel comfortable~ Food was amazing. All the little details that the staff did for us made our stay even better~ They even had bottles of water on the day of departure to the airport~ We will recommend the hotel to friends and family and hope to go back sometime in the near future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

In - freakin credible

Posted Dec 2, 2014
Pros: Friendly staff, great food, wonderful scenery
Cons: Minibar in the room for the all inclusive
Location: Cenotes, Tulum, Copa
We were pampered well, well beyond our expectations. Go there!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Laredo

2 nights in Viceroy

Posted Nov 21, 2014
Hotel & Staff are great, no negatives on our stay is totaly nice and up to the highest standards.
2 out of 5
by A verified traveler

Hotel que le gustaría ser considerado "ecológico"

Posted Nov 1, 2014
Pros: -Su Ambiente tranquilo
.... pero muy lejos de serlo. -Alimentos mal preparados, EXTREMADAMENTE CAROS -Demasiados insectos fuera y adentro, -Uso de pesticidas que causan alergias
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Zürich

Wunderbarer Aufenthalt

Posted Oct 12, 2014
Pros: Service, Hotelanlage
Location: Man kann sowohl über das Serviceteam des Hotels als auch bei Veranstaltern am Strand diverse Aktivitäten am Meer oder in nahen Orten buchen.
Wir haben den Aufenthalt im Hotel sehr genossen. Lage: Die Anlage ist wunderschön in die Natur eingebettet und liegt direkt am Strand. Die Bungalows sind so angeordnet, dass man auch auf der eigenen Terrasse Privatsphäre geniessen kann. Bungalows: Die Zimmer sind sehr grosszügig, hell und sauber. Essen: Die beiden Restaurants bieten sehr gute, mexikanische Speisen, Cocktails und eine schöne Weinauswahl. Service: Das Team ist sehr aufmerksam und zuvorkommend, äusserst persönlich und diskret. Es werden einem praktisch alle Wünsche erfüllt.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Sep 8, 2014
We came for honeymoon and it was amasing. B-e-s-t food and service. Very clean and quiet. We had a littele trouble with the nespresso in the room(didnt know that its not inclusive)and the landury charge..but overall just PERFECT💜
5 out of 5
Recommended
for Couples
by txlindsfrom Texas

Wonderful romantic hideaway

Posted Aug 18, 2014 on Hotels.com
Viceroy Riviera Maya is fantastic! Very classy hotel with too many wonderful details to list. We stayed for six nights in a luxury villa in August. Very spacious and well appointed room and beautiful bathroom. I loved the private outdoor shower. The hotel pool is lovely and steps to the gorgeous beach. The beach view is not rocky, but there are some rocks underneath the water if you are going for a swim. The hotel discreetly provides water shoes for guests if needed. I found it wasn't necessary if I just looked for the sandy path out to the water. Favorite things about this hotel: its not a 400 room all inclusive, and less than ~70 guests max I think, so feels very private and secluded, entire staff is outstanding, our room was tidied twice daily which was a nice touch, morning smoothie at the coral restaurant with a beach view, floating in the gorgeous sea green crystal clear water, sigh... Loved this place... If you are NOT looking for an all inclusive for a couples retreat, you will love this hotel! Seven minute car ride to playa town, ~ 250 pesos by taxi...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Claremont, ca

Fabulous hotel on a great beach

Posted Aug 13, 2014
Wonderful time at this fabulous hotel in a beautiful setting. Staff are incredible offering exceptional service on every level. Food was wonderful, lots of choice and expertly prepared and presented. If you're looking for a romantic retreat you will be impressed.
5 out of 5
Recommended
by Perfrom Helsingborg

Beautiful place

Posted Jul 22, 2014 on Hotels.com
Truly enjoyable visit thanks to friendly and professional staff, excellent Mexican food and outstanding beach area with not too many tourists. Some mosquitoes at night time in the restaurnats and also around the villas, that are situated in a rain forest like environment.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom usa

When budgets and kids don't matter.

Posted Jul 21, 2014
Wonderful private villas. No kids. Excellent service. Get a package with breakfast including, really not too pricey either. You will definitely avoid the Cancun, cheap package, party crowd and relax in an indulgent way!