Ratings based on 34 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Paradise!Posted Feb 26, 2014
The Viceroy absolutely exceeded our expectations! The service, location, staff are outstanding!
for Everyoneby A verified traveler from Missouri
Loved our room!!Posted Feb 23, 2014
Pros: The rooms and beach chairs!
Cons: Definitely the food quality.
We absolutely loved everything about this resort with the exception of the food which I thought was average for what we paid and the fish was below average, not even edible. The beach was average but not great to get in or walk as it was pretty unlevel up and down the beach for quite a long way. The rooms were probably the one of the best we've stayed in on the Riviera Maya. The staff went above and beyond on the beach and everywhere on the property. If you met them anywhere on the property they would stop where they stood and let you pass and not start walking again until you passed them no matter how slowly you walked.
by KC from NJ
Tropical hotel close to the beachPosted Feb 18, 2014
Pros: Surroundings were incredible. Like that it is small.
Cons: Wish other hotel not as close by as guests at that location could be noisy at times.
Location: Close to amazing 5th Avenue filled with shopping and amazing bars/restaurants.
Service was outstanding. Lush, jungle-like surroundings. Food very good. Guest services go above and beyond to accommodate requests no matter how small. Very helpful with getting reliable/safe transfers to/from town each night.
for Everyoneby A verified traveler
Great service and private settingPosted Feb 16, 2014
Great staff. Private villa setting. Beach at parts rocky base
for Everyoneby K from Philadelphia
Mexican BlissPosted Feb 11, 2014
Pros: Very high end without being pretentious in any way.
Cons: The pool water could be a little colder, while the hot tub should be a little hotter. At least for the time we were there.
Location: Great location. Tulum is not too far. Playa Del Carmen is an easy excursion as well as golf & tennis.
Great place. romantic & very friendly. Nothing is over the top. Just very well done.
for Couplesby Sarah from New York, NY
Super-romantic beach/jungle hideawayPosted Feb 10, 2014
Pros: Location, romance, cleanliness, friendliness, privacy, luxury, proximity to the airport.
Cons: The food was not top-shelf, though it was perfectly fine.
Location: The location is very convenient to the airport, and the beach and jungle are gorgeous.
I can't say enough good things about the Viceroy Riviera Maya. I took my husband for a surprise weekend getaway as a birthday present, and we had an incredible experience from start to finish. In response to my advance message saying this was a birthday trip, they upgraded our villa (completely unexpected) and decorated it with balloons, a towel cake, and a complimentary mini-bottle of mezcal with fresh hot pepper and oranges for our arrival. We also sprang for the torchlit dinner on the beach, which was magical. The service at that meal and every other was impeccable - friendly, just attentive enough, and leisurely. And Francisco's beach beverage service was definitely a high point. Yes, the food is pricey, as is the gift shop. But the upkeep on a small and immaculately maintained place like this must be high, and I was happy to pay our share. And they definitely make sure that all of the special touches are taken care of, from tweaking the temperature of your private pool to suit your preference to leaving a basket containing the day's news at your door every morning. I will echo what everyone else says and urge you to choose a jungle villa. Those on the beach and near the pool don't offer the privacy that you'll want when you see your patio, hammock, plunge pool, and outdoor shower. We had villa 62, and it was amazing. I would happily recommend the Viceroy to anyone looking for a relaxing and romantic getaway.
for Everyoneby A verified traveler
AWESOME HOTEL AND STAFF!!!!! SUPER RECOMMENDEDPosted Feb 10, 2014
Cons: ONLY THE TEMPERATURE OF THE POOLS SHOULD BE A LITTLE COLDER DURING THE DAY.
IT WAS A GREAT ONE AND WOULD DEFINITELY VISIT THIS HOTEL AGAIN!
for Everyoneby BC from Missouri
Breathtaking hotel and servicePosted Jan 23, 2014
My wife and I stayed for a week and it was nothing short of AMAZING. The room , the service ,the grounds, the beach,the pool, the food. Exceptional attention to detail, an uncanny sense of who all their guests were and what they might like. They honestly went out of there way to do special touches to either the room or your meal or to your private pool and honestly seemed to enjoy doing it. The only downside I can think of is the Hotel next door can be pretty loud on the weekend in the evening. Maybe its not that they are overly loud, it is just that the Viceroy envelopes you in the complete opposite end of that spectrum---which is wonderful. The place is very serene and romantic yet exotic in the jungle sense. It is not for the party crowd.
for Everyoneby A verified traveler
Perfect vacation!!Posted Jan 20, 2014
We had an awesome experience the VIceroy Hotel was a very good choice.. The rooms were very comfortable and clean , the staff was polite and ready to help you all the time ... Peaceful vacation relaxing I recommend it 100%.
for Couplesby Erin from Seattle, WA
Luxurious private resort outside Playa del CarmenPosted Nov 24, 2013
Pros: What is NOT to like? The location is secluded off the main highway, the villas are secluded from each other, the staff is wonderful. The best!
Cons: The food was really quite good - not excellent, but really good - so maybe I'd improve on that? But not by much. Otherwise, our stay was perfect.
Location: The hotel is north of the town of Playa del Carmen. It's a short cab ride to town where there's shopping, food, etc. Akumal and Tulum are also close.
We returned from the Viceroy Riviera Maya last night and we are already scheming and planning on how and when we can get back. The hotel is small (compared to other mega-resorts in Cancun and Playa) and based around private villas. Our villa was in the jungle part of the resort, about a 5 minute beautiful walk to the pool and beach. It had its own small plunge pool, hammock and outdoor shower as well as all the standard amenities inside. Our villa was extremely quiet and private - we didn't even know there were villas next to and behind us. The resort's beach has covered cabanas as well as lots of lounge chairs in the sun and the pool has several lounge areas as well. The Coral Grill and Bar is right next to the beach and pool - this is where almost all of our time was spent while we were there. While the grounds and rooms are gorgeous the thing that makes this resort outstanding is the staff. They are extremely attentive without being intrusive and within 24 hours the entire staff knows your name. They are there to bring you what you want, when you want and their only goal is that you are happy at the Viceroy. They arranged activities for us and kept us comfortable on the beach (umbrellas, towels, drinks, magazines, anything...) We did a few walks up the beach north and south of our hotel to check out what the other resorts looked like and I can honestly say the Viceroy was hands down the best place on the beach. I cannot imagine staying anywhere else when we go!