Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente personal y magnífica ubicación

Posted Jun 25, 2015
Pros: La ubicación y el trato del personal
Cons: Detalles pequeños en las instalaciones, como las ventanas, el espejo.
Location: A media cuadra del Coco Bongo, a 1 cuadra de la 5a Avenida, 4 cuadras de la playa
El hotel está muy limpio, las instalaciones cumplen, el personal es muy atento y la ubicación es magnífica.
4 out of 5
Recommended
for Everyone
by A verified traveler from Österreich

direkt im Zentrum und nahe der ADO Bus Station

Posted May 6, 2015
Pros: Zentral gelegen, guter Service
Location: Zentral in Playa del Carmen
waren nur eine Nacht da, vor Abflug Flughafen Canun nach Deutschland. Praktisch und gut gelegen für diesen Zweck (da it ADO Bus zum Flughafen). Gratis Wasser bei Ankunft in der Rezeption und im Zimmer. Sehr zuvorkommendes Personal. Das mit dem Fragebogen beim Verlassen des Hotels wegen dem Trinkgeld haben wir nicht so ganz verstanden.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice boutique hotel in a great location

Posted Apr 3, 2015
Pros: location, staff
Cons: no breakfast onsite
Location: Great restaurants nearby, close to the beach and 5th Ave
This little boutique hotel has a Santorini feel to it with blue and white deco. It's not a fancy place but the location is perfect - within walking distance to the 5th Ave and beaches and yet away from the hustle and bustle. The staff is super friendly and speaks good English. If you book the room + breakfast package, please note that breakfast is at another hotel 5 blocks down the street. There are two great taco joints, a seafood restaurant and many more places to eat just around the corner. Actually, the restaurant called "Come Come" right across the street offers fantastic brunch. My recommendation is book the room only and go to Come for breakfast. Overall, we enjoyed our stay and would recommend this hotel to anyone who wants a simple, clean place to spend a few nights in a great location in Playa Del Carmen.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Great location, great customer service

Posted Mar 5, 2015
The Hotel Staff was very helpuful and kind, the hotel location is excellent! The bad, bad thing is that the rooms smell like sewer due to the bathrooms plumbing, plus they start doing construction work @ the hotel @6:30am that is totally unaceptable.
5 out of 5
Recommended
for Couples
by A verified traveler from Jalisco

Buen Hotel, a 1 cuadra de la 5ta avenida

Posted Nov 25, 2014
Pros: Su ubicacion y el servicio muy bueno
Hotel chico con pocos cuartos, esta en una esquina , la habitacion amplia y comoda para 2 personas, muy buen servicio, cafe y agua, muy buena ubicacion a 1 cuadra de Coco Bongo y la 5ta avenida .
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Birthday vacation

Posted Nov 12, 2014
Love the hotel and the staff (all of them) were amazing. They decorated my room with balloons and flowers and they came to sing happy birthday and brought me cupcake. Very clean and always smelled so good in my room. Great location, 5th ave. Just a block away. A lot of restaurants near by. I enjoyed eating tacos next door. I will definitely go back *****
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Great hotel in a very central location...

Posted Oct 17, 2014
Pros: Close to the beach but just far enough away from Fifth Ave.
Cons: Nothing to speak of
Location: Kaxapa Factory is a fantastic Venezuelan restaurant nearby. Starbucks is close too which is great for morning coffee.
Super awesome staff! They were so very helpful and I loved my stay. Would come back again anytime.
5 out of 5
Recommended
for Personal Event
by maths from lx

Atendimento impecável

Posted Jun 18, 2014 on Hotels
Tem uma ótima relação preço serviço. Sendo o único aspecto negativo uma pessoa ter de se deslocar a um outro edificio para tomar o pequeno-almoço . Ainda assim o outro hotel tem um ambiente muito agradável, tem um atendimento excelente e a comida é óptima.
3 out of 5
Recommended
for Students
by A verified traveler

Preiswerte Alternative für eine Nacht

Posted Jun 15, 2014
Pros: Gute Lage, ruhige Seitenstraße, also wenigstens schon mal kein Gehupe.
Cons: Die Böden der Duschen alle so anordnen, dass das Wasser gut abläuft.
Location: Nahe am ADO-Busbahnhof in der Stadmitte (12. Strasse)
Wenn man z.B. von Cancun nach Belize möchte, dann bietet sich die Zwischenübernachtung in Playa geradezu an. Dafür ist das Aqualuna gut geeignet. Für einen längeren Urlaub würde mich der recht enge Innenhof, die störungsanfälligen Zimmer nach innen und der nicht-ablaufende Dusche-Boden zu sehr irritieren. Kein Frühstück vor Ort, auch nicht für Aufpreis, dazu muss man 5 -7 Minuten zu Fuß in's Schwesterhotel dackeln.
5 out of 5
Recommended
for Couples
by Karen D. from Ciudad de México

Excelente!

Posted Jun 14, 2014 on Hotels
Mejor estancia no pudimos haber tenido! Todo estuvo muy bien. La habitacion no es enorme pero sí acogedora. Muy limpia. Nuestro vuelo de regreso salía hasta la noche. Nos apoyaron muchísimo al guardarnos las maletas y dejarnos tomar un baño antes de ir al aeropuerto. Muy calidos todo el staff. Muy amables. Excelente ubicación. La 5a avenida a calle y media, y la playa a tres calles. No usamos ningún taxi en toda nuestra estancia. Y aunque esta muy cerca de Coco Bongo, no se escucha nada en el hotel. Dormimos tranquilamente todas las noches. Te dejan usar las instalaciones de otros dos hoteles hermanos. El desayuno continental incluido es bueno (variedad de yogurts y jugos, frasco de fruta picada y pan recien horneado). En general, fue un muy buen servicio! Ya sabemos a donde ir cuando regresemos a Playa!