Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Nice boutique hotel in a great location

Posted Apr 3, 2015
Pros: location, staff
Cons: no breakfast onsite
Location: Great restaurants nearby, close to the beach and 5th Ave
This little boutique hotel has a Santorini feel to it with blue and white deco. It's not a fancy place but the location is perfect - within walking distance to the 5th Ave and beaches and yet away from the hustle and bustle. The staff is super friendly and speaks good English. If you book the room + breakfast package, please note that breakfast is at another hotel 5 blocks down the street. There are two great taco joints, a seafood restaurant and many more places to eat just around the corner. Actually, the restaurant called "Come Come" right across the street offers fantastic brunch. My recommendation is book the room only and go to Come for breakfast. Overall, we enjoyed our stay and would recommend this hotel to anyone who wants a simple, clean place to spend a few nights in a great location in Playa Del Carmen.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Great location, great customer service

Posted Mar 5, 2015
The Hotel Staff was very helpuful and kind, the hotel location is excellent! The bad, bad thing is that the rooms smell like sewer due to the bathrooms plumbing, plus they start doing construction work @ the hotel @6:30am that is totally unaceptable.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Jalisco

Buen Hotel, a 1 cuadra de la 5ta avenida

Posted Nov 25, 2014
Pros: Su ubicacion y el servicio muy bueno
Hotel chico con pocos cuartos, esta en una esquina , la habitacion amplia y comoda para 2 personas, muy buen servicio, cafe y agua, muy buena ubicacion a 1 cuadra de Coco Bongo y la 5ta avenida .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Birthday vacation

Posted Nov 12, 2014
Love the hotel and the staff (all of them) were amazing. They decorated my room with balloons and flowers and they came to sing happy birthday and brought me cupcake. Very clean and always smelled so good in my room. Great location, 5th ave. Just a block away. A lot of restaurants near by. I enjoyed eating tacos next door. I will definitely go back *****
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Canada

Great hotel in a very central location...

Posted Oct 17, 2014
Pros: Close to the beach but just far enough away from Fifth Ave.
Cons: Nothing to speak of
Location: Kaxapa Factory is a fantastic Venezuelan restaurant nearby. Starbucks is close too which is great for morning coffee.
Super awesome staff! They were so very helpful and I loved my stay. Would come back again anytime.
3 out of 5
Recommended
for Students
by A verified traveler

Preiswerte Alternative für eine Nacht

Posted Jun 15, 2014
Pros: Gute Lage, ruhige Seitenstraße, also wenigstens schon mal kein Gehupe.
Cons: Die Böden der Duschen alle so anordnen, dass das Wasser gut abläuft.
Location: Nahe am ADO-Busbahnhof in der Stadmitte (12. Strasse)
Wenn man z.B. von Cancun nach Belize möchte, dann bietet sich die Zwischenübernachtung in Playa geradezu an. Dafür ist das Aqualuna gut geeignet. Für einen längeren Urlaub würde mich der recht enge Innenhof, die störungsanfälligen Zimmer nach innen und der nicht-ablaufende Dusche-Boden zu sehr irritieren. Kein Frühstück vor Ort, auch nicht für Aufpreis, dazu muss man 5 -7 Minuten zu Fuß in's Schwesterhotel dackeln.
5 out of 5
Recommended
for Couples
by Karen D.from Ciudad de México

Excelente!

Posted Jun 14, 2014 on Hotels.com
Mejor estancia no pudimos haber tenido! Todo estuvo muy bien. La habitacion no es enorme pero sí acogedora. Muy limpia. Nuestro vuelo de regreso salía hasta la noche. Nos apoyaron muchísimo al guardarnos las maletas y dejarnos tomar un baño antes de ir al aeropuerto. Muy calidos todo el staff. Muy amables. Excelente ubicación. La 5a avenida a calle y media, y la playa a tres calles. No usamos ningún taxi en toda nuestra estancia. Y aunque esta muy cerca de Coco Bongo, no se escucha nada en el hotel. Dormimos tranquilamente todas las noches. Te dejan usar las instalaciones de otros dos hoteles hermanos. El desayuno continental incluido es bueno (variedad de yogurts y jugos, frasco de fruta picada y pan recien horneado). En general, fue un muy buen servicio! Ya sabemos a donde ir cuando regresemos a Playa!
4 out of 5
Recommended
for Everyone
by Malikfrom Bordeaux, Francia

2 noches a playa del Carmen

Posted Jun 5, 2014
Buen hotel. Cerca de la playa y de la 5th avenida. Buen personal y habitacion confortable. A recomendar, cafe, té, agua y wifi gratis !!!!!
5 out of 5
Recommended
for Everyone
by Michellefrom São Paulo Brasil

Excelente

Posted May 15, 2014
Pros: Localização excelente, perto da quinta avenida, o que nos ajudou a evitar os barulhos dos bares noturnos. E funcionários proativos.
Cons: O quarto poderia ser melhor arejado, com um ar mais fresco.
Location: Precisavamos caminhar apenas 10 minutos até o local onde se pega os colectivos para os passeios, e isso nos fez economizar muito com transporte
O hotel é excelente. Simples, mas era o que precisávamos, já que pretendiamos passar alguns dias em Playa del Carmen pra fazer alguns passeios. Os funcionários muito solícitos nos ajudaram muito com as informações e todas as solicitações foram atendidas.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Daniiefrom Chiapas

Atención al cliente

Posted May 5, 2014 on Hotels.com
El personal del hotel es gente muy atenta y amable