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This stay in this hotel was a very bad experience. Power outage from 5:30 am till 9 am. Not even internet and basic services.
The staff made it even worse by not facilitating help when they were able to.
Luay
Stayed 3 nights in Mar 2024
Response from mohamed on Mar 25, 2024
Dear Luay,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the challenges you faced during your stay, particularly with the power outage and the lack of internet and basic services. We understand how important these amenities are to our guests, and we apologize for the inconvenience this caused you.We also regret to hear that our staff did not meet your expectations in providing assistance during this time. Providing helpful, friendly service is a cornerstone of our hotel's values, and it's clear we fell short in this instance. Please be assured that we are taking your comments seriously and addressing them with our team to ensure we improve our communication and support in any future situations.We are committed to making things right and would appreciate the opportunity to restore your faith in our hotel.Thank you again for your feedback. It is invaluable to us as we strive to improve our guest experience.
The staff is very helpful. And the area is very safe. I do recommend this hotel everyone who’s coming to Riyadh.
Feruza
Stayed 2 nights in Mar 2024
Response from mohamed on Mar 16, 2024
Dear Feruza,Thank you so much for sharing your positive experience with us! We are thrilled to hear that you found our staff to be very helpful and the area safe. Your recommendation means a lot to us. We look forward to welcoming you back to our hotel in Riyadh on your next visit. Safe travels!Warmest regards,Warmest regards,
6/10 Okay
Mohammed
Feb 11, 2024
Disliked: Cleanliness, staff & service
Heart of Riyadh
Mohammed
Stayed 4 nights in Feb 2024
Response from mohamed on Mar 16, 2024
Thank you Mr mohamed for your rating! We're thrilled to see you enjoyed your experience with us. Your positive feedback means a lot, and we look forward to welcoming you back soon!
4/10 Poor
JINESH
Business traveler
Jan 9, 2024
Disliked: Cleanliness, staff & service
Manageable
Location of hotel is good. But pathetic service. Reception people do not understand English. House keeping very poor. Rooms don’t get cleaned until we remind the housekeeping. Breakfast is good.
JINESH
Stayed 1 night in Jan 2024
Response from Revenue M on Jan 13, 2024
Dear Mr Jinesh .Thank you for your visit and evaluation. We hope you will visit us again and that our services will satisfy you
10/10 Excellent
stephen
Jan 9, 2024
stephen
Stayed 1 night in Jan 2024
Response from Revenue M on Jan 13, 2024
Dear Mr Stephen .Thank you for your visit and evaluation. We hope you will visit us again and that our services will satisfy you
8/10 Good
Abdul
Dec 25, 2023
Abdul
Stayed 2 nights in Dec 2023
Response from Revenue M on Jan 13, 2024
Dear Mr Abdul .Thank you for your visit and evaluation. We hope you will visit us again and that our services will satisfy you
The hotel has issues with the fire alarm going off at the most random times. I stayed there for 5 nights and had issues each day. During three nights it went off at 3 or 4am, resulting in a sleepless night. The point of booking a hotel is to have a place to sleep so I asked for a refund. The best they could offer was usd 25 which is an insult.
one of the best run hotels I have every seen. only downside is location, not too much around the property.
Alex A
Stayed 2 nights in Aug 2023
Response from Revenue M on Sep 2, 2023
Dear . Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
ضيفنا العزيز أشكرك على زيارتك وتقييمك. نتمنى أن تزورنا مرة أخرى وأن ترضيك خدماتنا ونشكرك على تقييمك ونسعي جاهدين ان ننال على رضاء وكسب ثقة عملائنا الكرام وان يكونوا فى بيتهم الثاني .لحضرتك منا جزيل الشكر ونتمني ان نراك قريبا
كانت تجربة مريحة الفندق موقعه مميز والعاملين في الفندق لطيفين وتعاملهم راقي خاصة موظفي الاستقبال. الغرفة كانت نظيفة ومريحة سواء الأثاث والتجهيزات وحتى عزل الأصوات الخارجية ممتاز. محتويات الفطور عادية لكن المطعم نظيف وتجهيزاته جيدة جداً وكذلك العاملين فيه. تقييمي للفندق مقابل القيمة المدفوعة ١٠/١٠
Verified traveler
Stayed 1 night in Aug 2023
Response from Mohamed on Aug 26, 2023
ضيفنا العزيز أشكرك على زيارتك وتقييمك. نتمنى أن تزورنا مرة أخرى وأن ترضيك خدماتنا ونشكرك على تقييمك ونسعي جاهدين ان ننال على رضاء وكسب ثقة عملائنا الكرام وان يكونوا فى بيتهم الثاني .لحضرتك منا جزيل الشكر ونتمني ان نراك قريبا
ضيفنا العزيز أشكرك على زيارتك وتقييمك. نتمنى أن تزورنا مرة أخرى وأن ترضيك خدماتنا ونشكرك على تقييمك ونسعي جاهدين ان ننال على رضاء وكسب ثقة عملائنا الكرام وان يكونوا فى بيتهم الثاني .لحضرتك منا جزيل الشكر ونتمني ان نراك قريبا
10/10 Excellent
Hamad
Jul 18, 2023
Hamad
Stayed 2 nights in Jul 2023
Response from Mohamed on Aug 26, 2023
ضيفنا العزيز أشكرك على زيارتك وتقييمك. نتمنى أن تزورنا مرة أخرى وأن ترضيك خدماتنا ونشكرك على تقييمك ونسعي جاهدين ان ننال على رضاء وكسب ثقة عملائنا الكرام وان يكونوا فى بيتهم الثاني .لحضرتك منا جزيل الشكر ونتمني ان نراك قريبا
6/10 Okay
Amer
Jun 3, 2023
Amer
Stayed 1 night in Jun 2023
Response from Revenue M on Jun 6, 2023
. Dear Amer. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
I used to stay in the hotel from 15 years, every thing is good
osama
Stayed 1 night in May 2023
Response from Revenue M on Jun 6, 2023
. Dear osama. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
8/10 Good
Mohammed
Business traveler
Mar 21, 2023
Liked: Cleanliness, staff & service, room comfort
Mohammed
Stayed 1 night in Mar 2023
Response from Revenue M on May 6, 2023
Dear Thank you for your review at continent Alwaha Hotel.Best regards .
Response from Continent Alwaha Riyadh on Jan 1, 2023
Thank you for taking the time to tell us about your experience at continent Alwaha Riyadh.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regardsContinent Alwaha Riyadh
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
10/10 Excellent
Abdulghani
Nov 13, 2022
Abdulghani
Stayed 1 night in Nov 2022
Response from Continent Alwaha Riyadh on Feb 23, 2023
Thank you for taking the time to tell us about your experience at continent Alwaha Riyadh.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regardsContinent Alwaha Riyadh
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
I asked for two beds room and breakfast, and when i arrived, i found my room with one bed, and they charged me 132$ extra to have two beds and dropped my breakfast that i made in my reservation already
Verified traveler
Stayed 3 nights in Feb 2020
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
Location is perfect, property is quiet and staff are pleasant. The room is very clean and comfortable.
Furniture is a bit dated
Verified traveler
Stayed 1 night in Feb 2020
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
Really comfortable room and well maintained. Great service and really good value.
FARZANA
Stayed 1 night in Jan 2020
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
I really enjoyed staying in this hotel, the breakfast is amazing and all the staff are so friendly. The bed and the bedding was very comfortable.
Verified traveler
Stayed 5 nights in Dec 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
Nice hotel with a huge bed! The king size bed was about 8-9 ft wide - heaven!!
Service at the front desk was good and there was a lovely cafe (Elite cafe) nearby for a great flat white and club sandwich!!
SUNIL
Stayed 1 night in Dec 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
8/10 Good
Tawha
Business traveler
Dec 21, 2019
Liked: Staff & service, room comfort
Tawha
Stayed 2 nights in Dec 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
The hotel is easily accessible and is short walk away from shops and local eateries. The check was quick and straight forward and the room itself offered plenty of space as well as a jacuzzi bath which unfortunately I did not have opportunity to use. The room was comfortable and offered the nice touches expected of this category of hotel. The only drawback from my stay was the noise outside at night which can keep you awake if you are attempting to go to bed early. An enjoyable stay and would recommend for a business trip stay, although be aware of heavy traffic during peak time during morning.
David Martin
Stayed 2 nights in Dec 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
6/10 Okay
AJ, Houston
Business traveler
Nov 28, 2019
Disliked: Cleanliness, amenities
This was my second visit. It was disappointing to see that the room was not cleaned properly for the 3 nights I stayed there. The service was extremely poor and unprofessional
AJ
Stayed 3 nights in Nov 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
4/10 Poor
Verified traveler
Business traveler
Nov 28, 2019
Liked: Cleanliness
I was assigned a Smoking room when I booked a non -smoking . When I requested a room change I was told the room is non-smoking when I could smell the strong stench of smoke in the room .
The elliptical in the gym is broken with no gym attendant !
Verified traveler
Stayed 1 night in Nov 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
I forgot personal items after checking out. Staff couldn’t find it and return it.
Rodrigue
Stayed 2 nights in Nov 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
4/10 Poor
Verified traveler
Nov 14, 2019
Verified traveler
Stayed 5 nights in Nov 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
Horrible experience.
Reached the hotel at 1am. The receptionist says that there is no room available.
He says that you have to check in before 9pm or the reservation will be cancelled.
Absolutely zero customer service or support. I would have understood if he said that they were oversold for some reason and if he helped me find an alternate hotel.
But he just blatantly told me that there is no room available and turned off the lights in the lobby to make me leave the hotel.
They haven’t ever processed a refund. They are telling hotels.com staff that I didn’t reach the hotel.
Liars!
Nipun
Stayed 2 nights in Nov 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
6/10 Okay
AJ, Houston
Business traveler
Nov 14, 2019
Disliked: Staff & service
The property is ok but a bit out of the way. HUSSEIN the restaurant manager did his utmost best that guests enjoyed eating at the restaurant. Food was good in the restaurant
AJ
Stayed 3 nights in Nov 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
10/10 Excellent
Rafael, Jubail
Traveled with family and small children, Business traveler
Nice facility although a little bit old the common areas. The room is wide, confortable and clean. Its location is perfect to go to interested places around the city.
Rafael
Stayed 1 night in Sep 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
I have stayed at the property multiple times. It is one of the best properties, good location, a nice gym and very helpful staff especially the restaurant manager.
PraveenNair
Stayed 5 nights in Jul 2019
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
The hotel is excellent, but the food at breakfast has no taste everything taste the same and some are dry , the coffeeshop when i called he keep rushing me to finish and that's annoyed me
Verified traveler
Stayed 2 nights in Mar 2019
Response from Hotel Team on Mar 31, 2019
Dear Valuable Gueat,
we are really apologize for inconvenience, many thanks for your feedback,kindly note that we offer you free breakfast on your next stay,
I ended up staying at Al Waha on two different bookings because it was a good value. Rooms are spacious, comfortable and quite. The bed was great with really good pillows, and nice black-out curtains to keep the room dark at night. Breakfast was pretty good as well, with some variety each day. The staff were all very friendly.
Hotel on itself is quite old and deserves proper refurbishment. Pool was unusable as the floor around pool was very dirty and water totally cold. Food choice for breakfast and dinner is not great, mostly arabic meals were served and no many drinks on offer too. Free parking around hotel is benefit and it is close to Olaya Road (one of the main roads in Riyadh).
Response from Continent Alwaha Riyadh on Dec 24, 2022
Dear Honorable Guest, Greetings from Continent Alwaha Riyadh hotel. Thank you for taking the time to share your review. Although we hope you have a better experience, we receive these feedback to learn from and use to improve the quality of our services. We work hard to provide an exceptional guest experience, and of course in this case it was shortened by us. So we look forward to giving you another chance to earn your trust, I can assure you that we will do our best to offer you a luxury hotel experience. All friendliness and respect, and the management of Continent Alwaha Riyadh Hotel
Response from Continent Alwaha Riyadh on Dec 24, 2022
Thank you for taking the time to tell us about your experience at continent Alwaha Riyadh.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regardsContinent Alwaha Riyadh
Response from Continent Alwaha Riyadh on Dec 24, 2022
Thank you for taking the time to tell us about your experience at continent Alwaha Riyadh.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regardsContinent Alwaha Riyadh