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Reviews of Hilton Garden Inn Riyadh Olaya

3 out of 5
Hilton Garden Inn Riyadh Olaya
Building No 8951, Olaya Main Street, Riyadh

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 219 reviews" "
Rating 8 - Good. 98 out of 219 reviews" "
Rating 6 - Okay. 32 out of 219 reviews" "
Rating 4 - Poor. 20 out of 219 reviews" "
Rating 2 - Terrible. 7 out of 219 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

MOHAMMAD

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hot AC in corridors outside the rooms No cold water in bathrooms Inexperience reception staff Sewage smell in bathroom
Stayed 2 nights in Jul 2023

10/10 Excellent

Sudhir Nath

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location & very friendly staff
Stayed 3 nights in Jul 2023

2/10 Terrible

Nabeil, Woodstock

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My experience with Hilton Hotels has consistently been positive in the past. However, my recent stay in Hilton Garden Inn-Olya-Riyadh, has been exceptionally disappointing, warranting a zero-star review. During check-in, despite having a reservation, I was unexpectedly required to pay in advance, causing unnecessary inconvenience. To my dismay, after checking out and departed, the hotel charged my credit card again without authorization, resulting in financial distress. In my efforts to rectify this situation, I promptly contacted the hotel multiple times to lodge a complaint and request a refund. Each time, I was given assurances that the refund would be processed and deposited into my account within two weeks. Regrettably, four weeks have elapsed since those promises were made, and I have yet to receive any indication of a refund. Equally concerning, the hotel management has ceased all forms of communication, failing to respond to my subsequent messages and emails. This unprofessional behavior demonstrates a lack of accountability and customer care. In light of these distressing experiences, I feel compelled to caution potential customers. It is evident that the Hilton Garden Inn's Olya-Riyadh franchise has demonstrated a disregard for guest satisfaction, unresponsive communication, and questionable business practices. I strongly advise exercising caution when considering this establishment for future stays.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Mohammed on Jun 5, 2023
Thank you for your feedback, hope you enjoyed your stay with us, have a great day ahead.

8/10 Good

Suliman

Business traveler
Liked: Staff & service, room comfort
Need more improvement
The stay overall was great. However, the toilet had serious issue for generating bad smell as it is evidently lacking smell prevention elbow causing the unpleasant smell in the bathroom.
Stayed 5 nights in Mar 2023
Response from MAK on Apr 9, 2023
Thank you for contacting us hope you are satisfied, we will improve the complaint issue, hope to see you again.

8/10 Good

Nidal

Liked: Staff & service, property conditions & facilities, room comfort
Very friendly staff Good location reasonable price
Stayed 2 nights in Dec 2022

10/10 Excellent

Elham

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I am happy

10/10 Excellent

Salah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in nice location, friendly staff.
Stayed 1 night in Dec 2022

4/10 Poor

Manickaraj

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Very poor service and scary room clealiness
Very very worst service, clealiness of the room is very scary. No responsive in reception and for check in i wait for more than 45 mins and no telephones were attentive when we call for an laundry / any support. Very worst staffs
Stayed 6 nights in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Courteous and helpful staff. Comfortable beds and pillows. 24 hrs convenience is 5 minute away. I recommend this hotel
Stayed 4 nights in Nov 2022

2/10 Terrible

Hossam

Business traveler
Disliked: Property conditions & facilities
Worst Elevator wait i had to deal with. 45 mins from the 26th floor
Stayed 6 nights in Nov 2022

2/10 Terrible

Ahmad

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing

8/10 Good

Adel

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel and staff
Stayed 1 night in Jul 2022

4/10 Poor

Karim

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Old fashion hotel, with bad infrastructure , furniture not clean, tub not functioning,…
Stayed 1 night in May 2022

6/10 Okay

gareth

Business traveler
Disliked: Property conditions & facilities
not great but OK
hotel a littles dated and in need of re-furb, don't be fooled by the Hilton name and expect very high standards. issue with payment as they suggested i hadn't paid for room, i shown them reservation to clear things up then had issue again when checking out with breakfast charge which again i had email to roove breakfast was allowed for. overall hotels was ok for where i was working and for a short trip, i wouldn't want to stay here any longer due to lack of food options in the immediate area. staff all friendly and helpful
Stayed 2 nights in Apr 2022
Response from Reservation Team on Apr 26, 2022
Dear Mr\Gareth, Greeting from Hilton Garden Inn Riyadh Olaya, Thank you for your review, we are sorry to hear you had such a frustrating experience, and we really appreciate you bringing this issue to our attention; We hope to reach to your satisfaction in your next visit Best Regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel. Clean, decent standard. The interior is not the newest, particularly the bathrooms, but it is fine. Everything else is top notch.
Stayed 1 night in Mar 2022
Response from Reservation Team on Apr 6, 2022
Dear Michiel, Greeting from Hilton Garden Inn Riyadh Olaya, Thank you so much for your kind words, We really appreciate you taking the time out to share your experience with us We look forward to welcome you again in the future! Best Regards,

4/10 Poor

yasar

Stayed 4 nights in Nov 2021
Response from Joanne on Jan 4, 2022
Dear yasar Greeting from Hilton Garden Inn Riyadh Olaya, Thank you for your review, We hope to reach to your satisfaction in your next visit Best Regards,

8/10 Good

Wael

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The
Stayed 3 nights in Dec 2021
Response from Joanne on Jan 4, 2022
Dear Mr yaser Greeting from Hilton Garden Inn Riyadh Olaya, We really appreciate you taking the time out to share your experience with us We look forward to welcome you again in the future! Best Regards,

8/10 Good

Sultan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from HA on Dec 9, 2021
Thank you for your review & rating

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from HA on Oct 5, 2021
Thanks for the rating

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from HA on Mar 28, 2021
Thank you for choosing the DoubleTree by Hilton and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to the area. Regards,

10/10 Excellent

Muhannad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
The stay was very good and hotel is well managed and the staff are all very helpful and friendly. Room was also spacious and comfortable.
Stayed 15 nights in Jan 2021
Response from HA on Feb 10, 2021
Dear Muhannad, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to HILTON GARDEN INN RIYADH OLAYA soon. Best Regards, Reservation

2/10 Terrible

Osama

Traveled with partner
Disliked: Cleanliness, staff & service
You could not find the receptionists with your both hands; unless you keep yelling 'hello' every time you want to talk to them at any time The service personnel and room condition are disgrace of the Hilton name
Stayed 2 nights in Jan 2021
Response from HA on Jan 21, 2021
Dear Osama, Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team. Best Regards,

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities
Perfect parking, good Covid preparedness, but thirty areas inside living room and terrible quality of cable TV.
Stayed 3 nights in Dec 2020
Response from RUHRO Team on Jan 3, 2021
Hello, Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team. Best Regards, Reservations Team

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Pasha, Bursa

Business traveler
Liked: Cleanliness, staff & service, amenities
Good service. No city view. good food. good stuf.
Stayed 2 nights in Jan 2020

10/10 Excellent

Chandrasekhar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable,
Stayed 4 nights in Jan 2020

8/10 Good

Muhannad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Noisy due to construction but not hotel fault where staff very professional and very comfortable hotel inside. Just hard to reach.
Stayed 2 nights in Dec 2019

8/10 Good

Muhannad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Difficult to reach due to major construction of metro and noisy around the clock. But this is of course outside the hotel control where hotel was very well managed, comfy and staff extremely friendly.
Stayed 2 nights in Dec 2019

4/10 Poor

Abdullah, saudi

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old furnished Bad restaurant Bad location Not cleaning
Stayed 2 nights in Dec 2019
Response from Hussein on Dec 23, 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Hard to reach it due to construction of metro nearby you have to drive in a maze to reach the back entrance of the hotel but it's not their fault.
Stayed 3 nights in Nov 2019
Response from Hussein on Dec 23, 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for business travel in Olaya area
Net was pretty good and stable (for biz traveller), BFast spread relatively good but almost same dish across 3D for me but not too bothered outside hotel had construction but noise kept contained, will stay again. 3D came back hotel 4pm but room was still not cleaned up (tho left room 8.30am)
Stayed 3 nights in Nov 2019
Response from Hussein on Dec 23, 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one, Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hussein Al Hothali on Nov 27, 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

10/10 Excellent

Miguel Angel

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Great staff and centric location in Riyadh
The hotel is right on Olaya street, a very central location in Riyadh. The staff where all very helpful and friendly at all times, I was always met with a smile when I wanted to do check-in, when I needed help from the staff, and later on when I wanted to check-out. The breakfast is very good quality and has a big variety, there´s an omelette station and also a waffle station. I also had a nice surprise with the quality of the room service meals, the food was delicious.
Stayed 2 nights in Nov 2019
Response from Hussein Al Hothali on Nov 27, 2019
Dear Valued Guest thank you very much choosing Hilton Garden in Al Olaya Hotel for your last visit to Riyadh, And Thank you For your time writing your feedback for services we have provided to you during your stay which we hope it was memorable and enjoyable one Looking forwards to welcoming you to Hilton Garden In Al Olaya Soon

8/10 Good

Takahiko

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hussein Al Hothali on Nov 27, 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good Place good rate
Very nice hotel very friendly staff I have stayed her numerous times for business it is conveniently located and although not a new property is well-maintained
Stayed 1 night in Oct 2019
Response from Hussein Al Hothali on Nov 27, 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Hussein Al Hothali on Nov 27, 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Business Stay
Overall it was a good stay. The only issue I faced was that after the cleaning, they didn't give water and towel in the room. I had to request for it. But Hilton has always been my preferred property to stay in Riyadh in terms of cleanliness, service, staff and location.
Stayed 5 nights in Oct 2019
Response from Hussein Al Hothali on Nov 27, 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

8/10 Good

Abdul, miami

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and very friendly stuff . Will come again
Stayed 2 nights in Oct 2019
Response from Hussein Al Hothali on Nov 27, 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

8/10 Good

Abbas, Saudi Arabia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very difficult to reach due to labor work at the Main Street.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything were perfect, amazing and clean hotel,, services superb
Stayed 5 nights in Jul 2019

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
hilton
Stayed here a few times now, very nice hotel generally speaking. The staff are usually ok but there are a few which can be rude (but thats the region for you). shame that if you are staying in the front of the hotel now, know that you will be woken about 5-6am by the loud construction directly outside as they are just starting to build the metro lines on Olaya road
Stayed 2 nights in Jun 2019

4/10 Poor

Predrag

Disliked: Property conditions & facilities
Airplane experience (sound)
Noise from Air condition system of nearby building is like you are on airplane or Ship engine room. They are claim that all room are booked, changing room is not possible, even I can book 20 rooms over hotels.com. Breakfast is tragic, heavy Indian food.
Stayed 3 nights in Apr 2019

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well located and staff are all friendly. The hotel is good and clean and great value,but could do with some modernizing
Stayed 2 nights in Mar 2019

8/10 Good

Riyadh

Liked: Cleanliness, room comfort
The food tastes was below the average !!
Stayed 2 nights in Jan 2019

8/10 Good

Tawha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
6 days business trip to Riyadh
Overall it was a good stay. Below are the pros and cons. I didn't take breakfast so can't comment on that: Pros: 1. Room is clean. 2. Bathroom is clean. 3. Study table and chair is good. 4. Easy to get taxi. Cons: 1. Lack of staff. No staff on reception. No staff to carry your luggage. I asked for prayer mat 3 times but nobody gave it. Next day had to go to the reception and ask for it. Only 1 person at the reception, so check-in, check-out or any other request will be delayed for sure - but the staff themselves is friendly and accommodating. 2. No bakalas nearby. 3. Not much choice for eating on walking distance.
Stayed 5 nights in Dec 2018

10/10 Excellent

Anand, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Only came to sleep spent all day out. hotel well located n staff are nice
Stayed 4 nights in Oct 2018