Indoor pool

Reviews of The Ritz-Carlton, Riyadh

The Ritz-Carlton, Riyadh
Al Hada Area, Mekkah Road, Riyadh

Reviews

9.2

Wonderful

Rating 10 - Excellent. 127 out of 171 reviews" "
Rating 8 - Good. 28 out of 171 reviews" "
Rating 6 - Okay. 6 out of 171 reviews" "
Rating 4 - Poor. 3 out of 171 reviews" "
Rating 2 - Terrible. 7 out of 171 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JEREMIAH

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Best hotel in Riyadh
Stayed 1 night in Jun 2023

10/10 Excellent

Talal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in Palace not a hotel.
Stayed 1 night in Jan 2023

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I stayed in

8/10 Good

THABET

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
Thank you very much Very good staff
Stayed 3 nights in Jun 2022

10/10 Excellent

Nouman

Stayed 1 night in Apr 2022

10/10 Excellent

haya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Mitib

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was expentional Experience
Stayed 2 nights in Jan 2022

8/10 Good

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
After arriving at the hotel at 1am, the 4 hour check in process on arrival was not sufficient, consequently affecting the beginning of my business trip.
Stayed 2 nights in Nov 2021

10/10 Excellent

mazin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Ahmed

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simply amazing hotel
Clearly one of the best prestige hotels in Riyadh - it didnt disappoint. The staff were super friendly and everything was class.
Stayed 1 night in Sep 2021

10/10 Excellent

ABDULRAHMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s amazing, thanks for Mrs. Nouf And Mr. Mohammed in the Front Office.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with family. Very amazing indoor swimming pool and great variety of restaurants however breakfast was kind of simple. It has bowling alley in te basement and rooms are very comfortable
Stayed 3 nights in Jun 2021

10/10 Excellent

nasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

salman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

10/10 Excellent

Dr.Khalid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing rooms, swimming pool, fine dining and comfort. Excellent
Stayed 1 night in Feb 2020
Response from The Ritz-Carlton, Riyadh. on Aug 25, 2020
Dear Dr. Khalid, Thank you for your excellent rating about our hotel. We are very delighted to learn that you have impressed by our rooms, services, and facilities. We look forward to welcoming you back very soon!

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
when i arrived and i was late for the check in time , the room was not ready yet !
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and worth the premium to stay at this Ritz when there was an event I'm attending being held at the same hotel. Wouldn't stay here otherwise: far from anything in Riyadh. It's mainly the consultants who stay for the loyalty points.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Waleed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect hotel and good service
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by staff, excellent location close to restaurants,
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice hotel every thing is perfect room staff of the hotel are very friendly
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping , Atheer and Samir were great , Rawan in the reception deak was a star .
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and the best experience ever!
Amazing and the best experience ever!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality service and design
The Ritz-Carlton in Riyadh is set in a gorgeous building on lush grounds that includes a wide, almost-castle like yard. The gilded lobby is tasteful and impressive, and the restaurant and club buffets are well-stocked with delicious food. The service from the waiters to the reception desk were phenomenal--friendly, professional, and helpful across the board. The one drawback is that it's somewhat isolated in the part of the city in which its situated--going for a short walk anywhere (which is pleasant for much of the year in KSA, depending on the weather) is difficult, and a car is basically required to get around. But all in all, highly recommended--there are few in its class.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Ritz-Carlton Riyadh Palace was once used as an actual palace and the building alone has significant historic and artistic value.
Stayed 1 night in Dec 2018

10/10 Excellent

fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from RCGeneralManager on Nov 25, 2018
Dear Fahad, Thank you for rating us highly with regards to your recent stay with us. We are glad to know that we've met your expectations. We at The Ritz-Carlton, Riyadh always ensure that we provide only the best hospitality service for our guests. Thank you for staying with us and we are looking forward to welcome you back. Kind regards, Gerrit Graef General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from RCGeneralManager on Nov 25, 2018
Dear Valud Guest, Thank you for rating us highly with regards to your recent stay with us. We are glad to know that we've met your expectations. We at The Ritz-Carlton, Riyadh always ensure that we provide only the best hospitality service for our guests. Thank you for staying with us and we are looking forward to welcome you back. Kind regards, Gerrit Graef General Manager

10/10 Excellent

Jane, Denver, Colorado USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent and people very eager to help and make us comfortable
Stayed 3 nights in Oct 2018
Response from RCGeneralManager on Oct 18, 2018
Dear Valued Guest, Thank you for sharing an excellent review regarding your recent stay with us. We are glad to know that we've met your expectations. We at The Ritz-Carlton, Riyadh ensure that we provide only the best hospitality service for our guests. Thank you for staying with us and we are looking forward to welcome you back. Kind regards, Gerrit Graef General Manager

10/10 Excellent

Ss, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building and The self service breakfast and dinner buffet.
Stayed 1 night in Aug 2018
Response from RCGeneralManager on Aug 13, 2018
Dear Valued Guest, Thank you for sharing a high rating regarding your recent stay with us. We are glad to know that we've met your expectations. We at The Ritz-Carlton, Riyadh always ensure that we provide only the best hospitality service for our guests. Thank you for staying with us and we are looking forward to welcome you back. Kind regards, Gerrit Graef General Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Over rated & over priced.. one of the worst Ritz Ive been to
Stayed 2 nights in May 2018
Response from RCGeneralManager on Jul 13, 2018
Dear Valued Guest, Thank you for taking the time to leave your comment. I am very sorry to hear that your experience did not meet your expectations and would appreciate if you can tell us more about your experience. Feedback is extremely important to us, and so if you could afford the time, please contact us at your convenience. We look forward to hearing from you. Kind regards, Gerrit Graef General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business hotel.
Excellent well run hotel.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Isn't like the pic
When u booked the hotel I was thinking the hotel will be amazing like the pic but I didn't and check in at 4 when u I allowed to check in at 3 because my room wasn't available, on other hand when I called the someone at the hotel they told me we are going to let your check out late because of what happened but they didn't they called to check out at the time and they asked for who told me that. Never recommended at all u can find better hotel and cheaper than this one don't trust of the pic from outside see the room in saide
Stayed 2 nights in Sep 2017

8/10 Good

Sulaiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraud
When I was checking in , the receptionist told me when I asked him about the swimming pool that the swimming pool is closed I cannot swim in it with my children! I complained that you should have stated that clearly at websites before making the reservation and paying the money . I live in Riyadh and I paid a lot of money and booked a room at The Ritz because it has amazing swimming pool to enjoy my self and my kids. Unfortunately, it was closed and that was not stated in adavance at a reservation time.unfortunatly, I got ripped off.
Stayed 1 night in Sep 2017

8/10 Good

yazid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Dear Guest, Thank you for sharing your wonderful rating with the Expedia community. It gives me much pride and joy to learn that you have been impressed by our Ladies and Gentlemen and of the facilities. We look forward to welcoming you back soon! Kind regards, Gerrit Graef General Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service
Nice hotel....bad accounting
The stay was nice, but they charged $300 extra to my credit card after I already left which is unheard of at any other Ritz I've seen. The staff pretends confusion and slow to sort it out as a strategy.
Stayed 1 night in Jun 2017