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Reviews of Courtyard by Marriott Roanoke Airport

3 out of 5
Courtyard by Marriott Roanoke Airport
3301 Ordway Dr NW, Roanoke, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 429 out of 722 reviews" "
Rating 8 - Good. 217 out of 722 reviews" "
Rating 6 - Okay. 40 out of 722 reviews" "
Rating 4 - Poor. 24 out of 722 reviews" "
Rating 2 - Terrible. 12 out of 722 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sybil

Not a fresh fresh look for me clean but not fresh. It did not sparkle.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mari

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed being able to get something to eat at the hotel when I got in.
Stayed 3 nights in Apr 2024

6/10 Okay

Shayla

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Errol, Richmond

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great facilities. Food service is great
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kasssandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Met our needs perfectly. Staff awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Fred

Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Traveled with partner
Our room was very comfortable and was convenient for an overnight stay. Everything was clean and the lobby/restaurant was extremely nice. We particularly enjoyed the Starbucks in the bistro.
Stayed 1 night in Mar 2024

8/10 Good

Rockia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time at the Courtyard Marriott. The staff was friendly and helpful, and the room was clean. I especially liked the free shuttle service to and from the nearby Roanoke airport which was very helpful. The van they use for shuttle service could use some cleaning as the seats had stains.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Just wish the dining room/bar opened before 5 p.m.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff, Tabb

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean there, quiet, and an overall nice hotel to stay at. Their restaurant has good food and they have a little store just in case you need a Tylenol or want a candy bar. You can do everything right there. The pool and hot tub were clean and fun. Seriously, this was a good experience, because I've definitely had some bad ones at other hotels, especially when it comes to cleanliness.
Stayed 2 nights in Feb 2024

10/10 Excellent

Heather, Marlinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels that I have ever stayed at. The room was spotless, very updated, and service was absolutely excellent. The pool and spa were likewise sparklingly clean, and everything appeared to be brand-new. The amenities were excellent, and my stay was, too. I would absolutely recommend this hotel for anyone who needs a good night's sleep, and peace of mind.
Stayed 1 night in Feb 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. We always choose Courtyard when in Roanoke.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and decent price!
Stayed 1 night in Jan 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice clean place.
Stayed 1 night in Jan 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No locals but still enjoyed stay!
It was an amazing stay, wanted a little stay cation for the weekend and the front desk made a point to say that the hotel does not let local people stay. Which confused me on situations where family my come into town. But other than that interaction it was an amazing stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still in-shoveled spots but otherwise easy access from car to building.
Stayed 1 night in Jan 2024

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024

10/10 Excellent

Mandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Paul, Lynchburg

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay, calm environment, warm greeting and a nice short distance to things to do. We will be with Marriott again.
Stayed 1 night in Jan 2024

4/10 Poor

JOSHUA

Business traveler
Disliked: Cleanliness, staff & service
I THINK THE STAFF WAS FINE; HOWEVER, WHEN I WALKED IN MY ROOM THE SMELL OF CAT URINE KNOCKED ME DOWN. HOPING IT WAS IN MY HEAD I IGNORED IT AND WENT ON WITH MY EVENING. THE FOLLOWING DAY IT HAD SUBSIDED BUT WHEN I RETURNED TO MY ROOM THE FOLLOWING NIGHT THE CAT URINE ODOR KNOCKED ME DOWN AGAIN. IT WAS COMING FROM THE BATHROOM AREA. I AM IN THE AREA EVERY OTHER WEEK, AND WILL JUST CHOOSE NOT TO STAY THERE AGAIN.
Stayed 2 nights in Dec 2023

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quality hotel, convenient location & excellent value.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
The bartender, Michelle, was AWESOME!
Stayed 2 nights in Dec 2023

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023

10/10 Excellent

Daye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely wonderful Christmas visit! We had two rooms and we spent Christmas together. We really enjoyed the fruit water upfront and we really enjoyed the hot tub in the evening. The room was big enough to accommodate everyone comfortably. Very very pleased. Will definitely stay here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Silvia, Murfreesboro

Stayed 1 night in Dec 2023

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Bistro
The Bistro is the perfect option at the end of the day. Friendly service and satisfying food and wine. Other hotel staff are also friendly and helpful.
Stayed 1 night in Dec 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All hotels/motels are emphasizing for guests staying multiple nights to reuse the towels and linens. I'm all for that, but these businesses need to supply the rooms with more hooks and fixtures to hang up those towels and washcloths, to allow them to dry for the additional day use. One towel rack that holds 3 tightly folded towels and one hook behind a bathroom door is not nearly enough.
Stayed 1 night in Dec 2023

10/10 Excellent

Essence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Enzo, Washington Twp.

Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk extremely nice and helpful. Nice, clean property in a safe area near Valley View Mall and other shopping options.
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Great Stay! Room was nice and updated, very clean and nice amenities.
Stayed 2 nights in Dec 2023

8/10 Good

darrell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
On site restaurant.
Stayed 1 night in Nov 2023

10/10 Excellent

Dionna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the whirlpool amenities as my teenager frolicked in the pool. Great night stay!!!
Stayed 1 night in Nov 2023

8/10 Good

Dominic

This did not start out as a Courtyard so it was not as nice as regular Courtyards.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. The room was clean and quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Betsy

Stayed 1 night in Nov 2023

8/10 Good

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Nov 2023