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Reviews of Hampton Inn Salem, VA

2.5 out of 5
Hampton Inn Salem, VA
450 Litchell Rd, Salem, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1001 reviews" "
Rating 8 - Good. 256 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Avril

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at check in are wonderful, very knowledgeable and extremely nice!
Stayed 1 night in Apr 2024

8/10 Good

George

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a nice stay. The reason for the "poor" rating on the property conditions is that significant renovations were taking place on the main floor, including the lobby, front desk, etc.
Stayed 1 night in Apr 2024

8/10 Good

Bret, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from CG on Apr 9, 2024
Thank you for the positive feedback. Safe Travels

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location
Stayed 1 night in Apr 2024
Response from CG on Apr 9, 2024
Thank you for the positive feedback. Safe Travels

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from CG on Apr 5, 2024
Thank you for your positive feedback. Safe Travels Christopher

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CG on Mar 29, 2024
Thank you for the positive feedback. Safe Tarvels-Christopher

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from CG on Mar 26, 2024
Thank you for the positive feedback. Safe Travels-Christopher

4/10 Poor

Barbara

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a dog with me. I did not search down to the cost as my experience has been $20-$25 extra. I was very surprised to be charged $75 extra for my dog. Will not be staying at Hampton Inns with this high charge. Plenty of highly rated hotels that charge much less.
Stayed 1 night in Feb 2024
Response from CG on Mar 5, 2024
BarbaraI am sorry to hear that you are unhappy with the pet fee. This is the price set by Hilton Corporate. Please feel free to contact us. Christopher

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again!
Stayed 1 night in Feb 2024
Response from CG on Feb 23, 2024
Phillip, Thank you for staying with us at Hampton Inn Salem. We hope you stay with us again during your travels. Have a great weekend. Safe Travels. Christopher

6/10 Okay

Melissa

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from CG on Feb 23, 2024
Melissa,Thank you for staying with us at Hampton Inn Salem. If there is anything you would like to discuss please give us a call at 540-389-2424. Thanks Christopher

10/10 Excellent

Debra, Hot Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely property. Enjoyed your staff.
Stayed 1 night in Jan 2024
Response from CG on Jan 12, 2024
Thank you for your stay and we are glad that you enjoyed your stay with us. Safe TravelsChristopher

10/10 Excellent

Deloris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Elizabeth

Traveled with partner
Rip off. Expedia messed up the date and they charged me anyway.
Stayed 1 night in Jan 2024
Response from CG on Jan 10, 2024
Please get with Expedia on this issue. When someone books 3rd party, it is out of our control. Thanks, Christopher

10/10 Excellent

ELIZABETH

Stayed 1 night in Dec 2023
Response from CG on Jan 6, 2024
Thank you for staying with us and Safe Travels

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an issue with hot water for a shower but they were under renovation
Stayed 1 night in Dec 2023
Response from CG on Jan 6, 2024
We are hoping after renovations are complete the issue will be resolved. Thank you for your stay and safe travels

8/10 Good

Robin

Stayed 1 night in Dec 2023
Response from CG on Jan 7, 2024
Thank you for staying with us at Hampton Inn Salem

10/10 Excellent

Larry

Stayed 1 night in Dec 2023
Response from CG on Jan 6, 2024
Thank you for your stay and safe travels

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CG on Jan 6, 2024
thank you for your stay with us.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from CG on Jan 6, 2024
Thank you for staying with us Safe travels

6/10 Okay

Kyong

Traveled with family
Disliked: Property conditions & facilities
Property too old and done no renovation, smell smoking and dirty carpet
Stayed 1 night in Nov 2023
Response from CG on Nov 13, 2023
Remodelling starts December 18th

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great cozy one day stay while on the road.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!
Stayed 1 night in Oct 2023

10/10 Excellent

Pedro, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

8/10 Good

Rebekah

Liked: Staff & service, property conditions & facilities
The room had a very musty smell which was not great. I think the carpets could use a good cleaning and maybe the air filters changed. The beds were comfortable and the staff was very nice. Breakfast buffet was fresh.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the family
Hotel was very clean and modern. Staff was friendly and professional.
Stayed 1 night in Oct 2023

10/10 Excellent

Riley

Stayed 1 night in Oct 2023

8/10 Good

Rolf, usa

Stayed 1 night in Oct 2023

10/10 Excellent

Zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Patricia

Traveled with group
Disliked: Staff & service
Wouldn’t stay here again
Hot water was barely warm, room had a funky smell without a/c on. Locked out of our room with a bad key & had to wait for 10 min for one of 2 attendants to wait on us. Was suppose to be in a online meeting making it worse. Seems clean, updated nicely, but the smell is right off the elevator.
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue room staff need to monitor shower supplies. Was a late night planed overnight took on only limited items shampoo being left in car to only find the shampoo pump empty. Otherwise wonderful stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Stayed 1 night in Aug 2023

8/10 Good

VIKKI, Stephens City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Lots of restaurants near

10/10 Excellent

KELLY

Stayed 1 night in Aug 2023

6/10 Okay

Scott

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was tired. It needed some TLC. Bed wasn't very comfortable. Breakfast was the highlight.
Stayed 1 night in Aug 2023

10/10 Excellent

ESTEBAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Diane

Stayed 1 night in Aug 2023

8/10 Good

JULIUS

Stayed 1 night in Aug 2023

10/10 Excellent

Barton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Braxton

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very nice location, great staff, lovely breakfast. Some minor critique of the room, 407, that we stayed. The barn door that closes on either the bathroom or the closet was a little diffficult (heavy), and potentially dangerous. I was leaning into the closet to retrive a shirt when my wife came out of the bathroom, pushing the barn door into my space, almost clocking me in the head. Also, the bathroom is missing a towel hanger and the main light switch next to the door is flaky and possibly a fire hazard. That said, we plan to stay here again for our next visit to Salem.
Stayed 7 nights in Aug 2023

10/10 Excellent

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gavin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Bala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything awesome, except breakfast
Stayed 1 night in Jul 2023

10/10 Excellent

Terry

Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great!
Stayed 2 nights in Jun 2023