Ratings based on 664 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from washington dc

Locked out of room for 2.5 hrs. Eggs were expired

Posted Jul 8, 2014
Pros: Room space
Cons: Maintence.
Location: Mall eating
They don't do maintence on the rooms. Needed to change battery in door lock. Had to call a guy in just to fix. The lock needed to be replaced but they just replaced batteries. Door handle was lopsided and screws missing. Waited 2.5 hrs to get into room, where I had meds for my grandmother. Got into room at 1130pm. The eggs made me want to throw up and they didn't have the egg white muffins.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Pros: Clean and very comfortable lots of space.
Cons: Microwaves in the rooms.
Location: Lots of good places to eat we ate at the Olive Garden and it was good.
Nice large clean room with a great air conditioning system got cold enough to have to cut it off at one point.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Nice hotel

Posted Jul 7, 2014
Nice rooms, but bathroom is very dated and small. Rooms were clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Roanoke, VA

Just like being at home!

Posted Jul 7, 2014
Pros: It was all very nice!
Cons: There did seem to be some issues with television reception not being as clear on some channels.
Location: Beautiful mountain views with Valley View Mall and numerous restaurants to choose from.
My husband and I stayed overnight on July 4th. We arrived about an hour early but the staff was super nice and let us go ahead and check in. The room was clean and very nice! Bed was so comfortable and for us to say that means alot as my husband has old injuries from an accident many years ago! (One of the most important factors in our stay anywhere)!! We will definitely be back. Btw...Jessie at front desk is fantastic!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to restaurants

Posted Jun 28, 2014
Very nice room and staff. Good free breakfast. Would stay there again
5 out of 5
Recommended
for Families
by Mark from Denver, CO

A regular stop for us!

Posted Jun 24, 2014
Pros: We like all of it.
Cons: If there were even more upgraded rooms here, we would pay he difference but overall it's just a great place to stay.
Location: For us it's all about family. My relatives are down in Vinton, Blue Ridge, Salem, all over the place and this is an easy location to get in and out!
We visit Roanoke every year or so to see family and this hotel happens to be in the right spot, close to the airport, great place, nice rooms, great staff, always friendly, great free breakfast in the morning, the free wifi and movies make it all a great place to stay. So we were here in 2011, 2013 and just there again this last week. My kids love the pool, the room, all of it.
5 out of 5
Recommended
for Families
by Mark from Denver, CO

A regular stop for us!

Posted Jun 24, 2014
Pros: We like all of it.
Cons: If there were even more upgraded rooms here, we would pay he difference but overall it's just a great place to stay.
Location: For us it's all about family. My relatives are down in Vinton, Blue Ridge, Salem, all over the place and this is an easy location to get in and out!
We visit Roanoke every year or so to see family and this hotel happens to be in the right spot, close to the airport, great place, nice rooms, great staff, always friendly, great free breakfast in the morning, the free wifi and movies make it all a great place to stay. So we were here in 2011, 2013 and just there again this last week. My kids love the pool, the room, all of it.
1 out of 5
by Camila Ruiz from Vanvouver, BC, Canada

NEVER STAY THERE!!!

Posted Jun 22, 2014
I was extremely disappointed with my stay as I believe Hyatt is a great chain. I was disgusted by the level of cleanliness with housekeeping. For 4 days our towels weren't picked up. Trash wasn't taken out the room. Old coffee mugs or dirty coffee filters were never picked up. When I checked out I expressed my anger and distaste and they didn't care for a split second. They apologized and told me a manager would call me regarding this issue and it NEVER happened. I was extremely disappointed. I will never recomend this hotel to anyone and would NEVER stay there again.
5 out of 5
Recommended
for Everyone
by couple from TH, Altoona

Very clean, nice hotel

Posted Jun 20, 2014
We arrived late and only stayed the night but the room was great and would definitely stay there again! The breakfast was not as great as the hotel.
2 out of 5
by A verified traveler from Washington DC

Dirty rooms galore

Posted Jun 20, 2014
Pros: The front desk staff was friendly and accommodating.
Cons: The rooms were dirty.
The first room I was given had candy wrappers on the floor. I was moved to a second room with a large puddle of water on the bathroom floor. The third room I was moved to had make-up powder on the desk. I kept the third room as things did not seem to be getting better. The front desk staff was friendly and apologetic, but the housekeeping staff clearly doesn't care. If the room was clean I would have overlooked the leaking faucet in the shower that squealed when in use and dripped when not in use, the frayed carpet at the door thresholds, the broken air conditioner which only worked on high, and the heavy wear on the elevator and wall finishes. The mold growing in the shower caulk bothered me as well. I will not be staying at this hotel again.