Ratings based on 710 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay!

Posted Aug 12, 2014
Great hotel for families. Comes with a complimentary breakfast, not just coffee and donuts, but a great buffet. Staff was very pleasant and accommodating. Rooms are very spacious and comfortable. Will definitely use again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
I was absolutely perfect. The bed was so soft I never wanted to get out of bed!
4 out of 5
Recommended
for Families
by A verified traveler from Washington, DC

Better than OK

Posted Jul 14, 2014
Pros: Hotel staff were pleasant and accomodating.
Cons: Breakfast
Location: The location was very good in relation to the three day of activities we had. I81 is very close and accessible. Mall within walking distance (Girls)
The overall stay was pleasant. The room/suite accomodated a total of five guest, one adult and four children fairly comfortably. The pool was a real hit with the younger children. Wake-up calls each morning were helpful.
3 out of 5
by A verified traveler from washington dc

Locked out of room for 2.5 hrs. Eggs were expired

Posted Jul 8, 2014
Pros: Room space
Cons: Maintence.
Location: Mall eating
They don't do maintence on the rooms. Needed to change battery in door lock. Had to call a guy in just to fix. The lock needed to be replaced but they just replaced batteries. Door handle was lopsided and screws missing. Waited 2.5 hrs to get into room, where I had meds for my grandmother. Got into room at 1130pm. The eggs made me want to throw up and they didn't have the egg white muffins.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Pros: Clean and very comfortable lots of space.
Cons: Microwaves in the rooms.
Location: Lots of good places to eat we ate at the Olive Garden and it was good.
Nice large clean room with a great air conditioning system got cold enough to have to cut it off at one point.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Nice hotel

Posted Jul 7, 2014
Nice rooms, but bathroom is very dated and small. Rooms were clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Roanoke, VA

Just like being at home!

Posted Jul 7, 2014
Pros: It was all very nice!
Cons: There did seem to be some issues with television reception not being as clear on some channels.
Location: Beautiful mountain views with Valley View Mall and numerous restaurants to choose from.
My husband and I stayed overnight on July 4th. We arrived about an hour early but the staff was super nice and let us go ahead and check in. The room was clean and very nice! Bed was so comfortable and for us to say that means alot as my husband has old injuries from an accident many years ago! (One of the most important factors in our stay anywhere)!! We will definitely be back. Btw...Jessie at front desk is fantastic!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to restaurants

Posted Jun 28, 2014
Very nice room and staff. Good free breakfast. Would stay there again
5 out of 5
Recommended
for Families
by Mark from Denver, CO

A regular stop for us!

Posted Jun 24, 2014
Pros: We like all of it.
Cons: If there were even more upgraded rooms here, we would pay he difference but overall it's just a great place to stay.
Location: For us it's all about family. My relatives are down in Vinton, Blue Ridge, Salem, all over the place and this is an easy location to get in and out!
We visit Roanoke every year or so to see family and this hotel happens to be in the right spot, close to the airport, great place, nice rooms, great staff, always friendly, great free breakfast in the morning, the free wifi and movies make it all a great place to stay. So we were here in 2011, 2013 and just there again this last week. My kids love the pool, the room, all of it.
5 out of 5
Recommended
for Families
by Mark from Denver, CO

A regular stop for us!

Posted Jun 24, 2014
Pros: We like all of it.
Cons: If there were even more upgraded rooms here, we would pay he difference but overall it's just a great place to stay.
Location: For us it's all about family. My relatives are down in Vinton, Blue Ridge, Salem, all over the place and this is an easy location to get in and out!
We visit Roanoke every year or so to see family and this hotel happens to be in the right spot, close to the airport, great place, nice rooms, great staff, always friendly, great free breakfast in the morning, the free wifi and movies make it all a great place to stay. So we were here in 2011, 2013 and just there again this last week. My kids love the pool, the room, all of it.